U.S Career Institute

Ms [redacted] enrolled last January when the coding manual used in the United States was ICD-The government approved a change on October 1st to the ICD- There will be a transition period for many offices around the country switching to ICD-The coders who understand ICD-will be able to transition to ICD- because the process of coding is the same; it’s the codes themselves that primarily will be differentIn preparation for this change an ICD-supplement was provided with the coursework for students enrolled in ICD-The ICD-training was not available on January 5, when Ms [redacted] enrolled, the mandatory coding manual change did not happen until October 1, All students were sent an ICD-manual and instructors are available to assist students with questions on the supplementBecause of Ms***'s account status she was obligated to the full tuition and the school waived the balance due of $1,and no more payments were dueThe amount paid was accepted as her financial obligation for the administration of her school accountNo refund will be issuedWe wish Ms [redacted] the best of luck in her future endeavors.Thank you, Joyce L [redacted] Director of Student Services

Thank you for your inputI have forwarded your suggestions to our curriculum and marketing departments for review.Congratulations on completing course the Medical Assisting course and successful completion of a national exam.Thank you,Joyce L [redacted] Director of Student Services

I apologize the incorrect response was returned to Ms [redacted] In regards to Ms [redacted] 's accounts all outstanding balances have beenwaived Ms [redacted] ’s accounts forMedical Billing and Medical Transcription have been credited as paid-in-full, thepast due amount has been waived and arequest to remove the account from the collection agency has been issued.Please allow up to days for collections efforts to stopBoth accounts arecomplete or cancelled as of todayNo more payments are due.Thank you, [redacted] Director of Student Services

The school does not require a student to sign up for a career program, it is a decision made by the studentThe school even offers a day review period to allow the student time to decide if the course is a good fit for them before they are obligated to the tuitionThe school made the decision to include an ICD-supplement to assist students enrolled in courses with coding before the government switch to the ICD-on October 1, The instruction team is available to help students thru the supplement on the coding changesThe school has graduates working from home who are willing to talk with our students about their experiencesMs [redacted] has not completed her studies, she has not completed the ICD-supplement nor has she worked with our graduate services department to meet her goals of working at homeIt has become apparent Ms [redacted] will not complete her studies so we have cancelled her course and waived the balance due of $Ms [redacted] completed out of lessons, and has received the training for billing; however, I am going to refund the amount paid and close out her school accountPlease allow up to days for a refund to process in the amount of $719.00.Thank you,Joyce L [redacted] Director of Student Services

Thank youfor the opportunity to respond to Case ID [redacted] Ms [redacted] enrolled on12/6/and completed thru Quiz on 10/1/Ms [redacted] is paymentsbehind in her tuition obligation and after unsuccessful attempts to collectpayment her account was sent to a collection agency on 12/3/Notes on Ms [redacted] account are noted asthe follows:2/28/–Ms [redacted] mom phoned the school to discuss the school’s accreditation andto discuss account in detail.4/17/–Ms [redacted] called to say couldn’t afford paymentsStudent services repwent over cancellation policyMs [redacted] did not cancel her program andstudent services rep gave a grace period on payments.4/23/–Ms [redacted] made a partial payment and student services rep removed heraccount from collection effort and made her account currentThen her accountwent late in payments again.2/20/–Ms [redacted] phoned to cancel course and mentions she did not get Pack 2,which was shipped a year earlier on 2/13/Students who graduate get a certificate of completion in Medical Claims and BillingIf astudent wishes to pursue additional certification is up to themYou do notneed to be certified to do billingAccording to the signed enrollmentagreement and in the school catalog it outlines our “Student Protection Policy.”Once a student is enrolled in a program for months they are obligated to thefull tuitionAfter review of this complaint, I am going to make an exception inMs[redacted] case and waive the balance due on the account of $1,Iwill put in request to remove her account from collection effortsPlease allowfor up to days for collection efforts to stopAs of today, Ms [redacted] account is cancelled and no more payments are due.We wish Ms [redacted] the best of luck in her future endeavors.Joyce L [redacted] Director of Student Services

[redacted] I was wondering if they have tried to refund me yetI just thought about it and I used two different cards to make payments because my bank changed cards so one is no longer activeWill they refund it on the last card used or the original one?

Thank you for the opportunity to reply to Ms [redacted] ’s complaintMs [redacted] ’s correspondence with USCI has been thoroughly reviewed and we would like to provide the following informationOn July 20, 2017, Ms [redacted] visited our school website and requested information on the Massage Therapy certificate course, which was mailed to her on July 21, We list the following verbiage on our website at https://www.uscareerinstitute.edu/certificates/wellness/massage-therapist/course...⇄ · Letter of Academic Achievement When you complete the academic portion of your training, you will receive written notification attesting to your accomplishmentThe Letter of Academic Achievement also advises you that you are now ready to proceed to the advanced, final stage of the course, if you choose to do so· Exciting HanOpportunity! If your goal is to work as a Professional Massage Therapist, you will want to check regulations in your areaCompleting the U.SCareer Institute hantraining prepares you for graduationThis training is conducted by our expert, credentialed Massage instructors at our Fort Collins, CO, facilityWhen our Admissions Support team followed up with a phone call to her on July 25, 2017, Ms [redacted] advised she had questions and was transferred to an Admissions representativeThe call ended with the Admissions representative sending an email to Ms [redacted] advising that our Massage Therapy course is designed to be completed in two parts since our course has a total of clock hours of education, of which are conducted through self-paced, online education and of which are completed in Fort Collins, CO at our facilityThe email explained further details of the course, including the tuition and payment breakdown, that students must check their state requirements to verify that our course will qualify them for occupational licensure, and that the hours of hantraining are conducted in our Fort Collins classroom over the course of four weeks so students sign up for a hantraining session after they complete their online educationThe email included a Course Outline, which is attached, as well as a breakdown of the clock hours for the academic and hantraining portions of the courseThe Course Outline has two boxes on Page that contain the following verbiage specifically addressing when a student will be eligible to receive a Letter of Academic Achievement or Certificate of Completion: · Certification/Licensing Massage therapists may need to be licensed to work, depending on their local regulationsMassage therapy licensing requirements vary state by state and USCI advises students to determine specific licensing requirements for the location in which they want to work before incurring the cost of traveling to Colorado for the HanTrainingIt is the student’s responsibility to determine whether or not training from U.SCareer Institute will transfer to other institutions, satisfy local training requirements or meet employer requirementsStudents taking this course for avocational reasons may not want to incur the cost of traveling for the HanTrainingStudents who complete the academic, home study portion of this course (as described in this outline) receive the U.SCareer Institute Letter of Academic AchievementThis letter signifies eligibility to proceed to the HanTraining portion of the courseStudents who graduate from the HanTraining portion of the course will receive a U.SCareer Institute Certificate in Massage Therapy· HanTraining U.SCareer Institute provides hours of HanTraining in Fort Collins, Colorado, under the guidance of Colorado-certified massage therapy instructorsStudents who have earned the Letter of Academic Achievement for the academic, home study portion of this course (as described in this outline) are eligible to attend the HaTraining portion of the courseTo find out more about the HanTraining, including the schedule for sessions, please contact Student ServicesAfter receiving this information, Ms [redacted] enrolled herself online thought the school’s website in U.SCareer Institute’s Massage Therapy course on August 2, At this time, she was both mailed and sent an electronic version of the same Course Outline mentioned aboveThe original tuition cost of the course was $plus a one-time $application charge, and Ms [redacted] received a $discount, reducing the amount paid to $When Ms [redacted] signed her Enrollment Agreement on August 2, 2017, she agreed to the terms outlined on the Enrollment Agreement and in the school catalog, available to students on the school websiteThe catalog mentions and directs students to details pertaining to the Massage Therapy course’s academic portion, hantraining portion, Letter of Academic Achievement eligibility and Certificate of Completion eligibility on pages 4, and Following is the excerpt from page and the excerpt from page 47: · The Massage Therapy Course integrates theory and hantraining, providing students with the skills necessary to effectively assess clients’ needs, prepare therapeutic treatment plans and apply appropriate massage techniquesBeginning with instruction in anatomy and physiology, students build on this foundation of knowledge by learning contraindications to massage and principles of assessmentStudents then learn massage theory for common massage modalities and begin practicing their massage skillsThe course culminates in Colorado on-site, hantraining in which students master their massage skills under the supervision of certified massage therapy instructors The student’s tuition includes all lessons and other instructional materials listed on the Course OutlineStudents are invited to attend hours of on-site training by credentialed Colorado massage therapy instructors upon completion of the academic portion and fulfillment of their tuition obligationThe tuition does not include travel or accommodation costs for the trainingGraduates of the program are students who successfully complete the academic and hantraining and pay their tuition in full· Students who successfully complete the academic, theory portion of the training receive the U.SCareer Institute Letter of Academic AchievementThe letter signifies eligibility to proceed to the hanportion of the program where students earn their certificateU.SCareer Institute advises students to determine the requirements within their local area and/ or state regarding massage therapists prior to incurring the cost of traveling for the hantrainingStudents taking the course for avocational reasons may decide not to incur the cost of traveling for the hantrainingIt is the student’s responsibility to determine whether credits or certificates from this institution will transfer to other institutions or meet local/state or employers’ training requirementsStudents who successfully complete the academic and hantraining, as well as pay their tuition in full, will graduate from the program and earn their certificateAfter completing the online, academic portion of the course, Ms [redacted] emailed Graduate Services on September 20, to advise that she would not be able to attend our school for hantraining and would like to receive an “academic achievement certificate” so she could attend hatraining in her state and cityGraduate Services responded to Ms [redacted] on September 21, clarifying that graduates must attend our hantraining in Fort Collins to earn their Certificate of Completion and sent a Letter of Academic Achievement by mail to Ms [redacted] to recognize her completion of the clock hour academic portion of the courseGraduate Services also encouraged Ms [redacted] to contact her state board to check licensing requirements and provided contact information for the [redacted] State BoardUSCI regrets to hear Ms [redacted] feels she was not aware of the requirement to attend the clock hour hantraining session in Fort Collins, CO, as we do not feel we are falsely advertising our servicesU.SCareer Institute is upfront about the details of the Massage Therapy course and provides information regarding our Massage Therapy course’s academic portion, hantraining portion, Letter of Academic Achievement eligibility and Certificate of Completion eligibility in numerous places so students or prospective students understand our policies and requirementsMs [redacted] completed the academic portion of the course, chose not to attend our HanTraining portion, and was issued a Letter of Academic Achievement based on our policy; therefore, Ms [redacted] is not eligible for a refundWe wish Ms [redacted] the best in her future endeavors

Thank you for the opportunity to respond to Ms [redacted] ’s replyU.SCareer Institute brought Ms [redacted] ’s account current on August 8, 2017, causing the account to be removed from collections on August 11, The full collections removal process can take up to business days through the collection agency, and we encourage Ms [redacted] to contact them directly with any questions regarding collections or credit reporting U.SCareer Institute cannot control specific employer requirementsAs indicated in the enrollment agreement and school catalog, it is the student’s responsibility to determine whether the clock hours earned from U.SCareer Institute will meet specific federal, state, municipal or employee training requirementsWhile U.SCareer Institute clearly communicated with Ms [redacted] prior to and throughout her enrollment regarding the certification exams she would be eligible to take upon completion of our Medical Assistant course, we have closed the account to allow her to find training that better fits her goalsThe remaining balance of $1,has been waived and no further payments or assignments are dueWe wish Ms [redacted] the best in her future endeavors

Complaint: [redacted] I am rejecting this response because: It is not acceptableI have enrolled and am currently seeking an associates degree for medical billing and codingAs stated in the response, you need years experience and tour course only counts as yearEvery employer I have spoke with in my area does not offer experienceThey will only hire you with the years experienceAlso as the response stated, I am current on my payments and have not missed paymentsI am seeking a refund since no employer will hire me without the years experience and this course counts as one year experienceIf I would have seen the multiple complaints from all the students saying the very same complaint I have, I would have seeked other schooling options Regards, [redacted]

The counselor attempted to contact Ms [redacted] on 4/29/16, dialing the number on Ms***’s school records and was unable to reach herOn 5/4/16, graduate services emailed a response to Ms***’s questions regarding marketing her new skills and mentioned it would be best to talk by phoneNo conversation is on recordAn email was sent with information on tasks Ms [redacted] could do in attempt to find workThe grad counselor also gave Ms [redacted] the names and contact information of graduates who are working to learn how they got started in the fieldIt’s important to have a good cover letter and resume when applying for jobsOur graduate services department is available to Ms [redacted] , at [redacted] *** At-Home Professions has refunded the tuition for Course that Ms [redacted] receivedShe did not complete the coding lessons in Course She has completed her Medical Billing portion of her studies and her certificate was mailed 1/19/Ms [redacted] is responsible for payment on this portion of her courseThe refund policy is outlined on the enrollment agreement and in the school catalogWe wish Ms [redacted] the best of luck in her future endeavorsThank you, Joyce L [redacted] Director of Student Services

Complaint: [redacted] I am rejecting this response because:I believe I am entitled to a full refund due to advertisingI also am disputing the claims that there are no records of my speaking to Graduate ServicesI have attached e-mails showing that I spoke to Ana from Graduate ServicesThe 1st step that I was advised to take was to contact medical offices in my area and ask if they had any job openings for a medical billing specialistI contacted over different offices that after completing courses and that I would not be able to obtain employment with that certificateThey all stated they require years experienceThis will also not enable me to work from homeThey made statements about being able to work from home and they also advertise falselyI want a full refundI have paid $in total for this programAfter deducting the $return - I am owed $I am still determined to get resolution for this and am prepared to get legal help to take this to small claims court Regards, [redacted]

Thank you for the opportunity to respond to Case # [redacted] [redacted] attended a seminar with Brad H***, as our presenter, for the Health Documentation Specialist program [redacted] signed an enrollment agreement and took home Course of the materialA payment was processed and her account was set up on auto-pay on 10/15/At the seminar and stated in the school catalog is explanation of the risk-free review period to check out the course to make sure it’s a good fit for the studentDuring this 5-day review period the student can return the material and the down payment will be refundedMs [redacted] did not return her material during the review periodMs [redacted] ’s first payment of $was approved other payments were approved and declined for insufficient fundsThe first contact on Ms [redacted] ’s account was a call on 2/15/Phone records were checked and we have no contact before 2/15/regarding her account At- Home Professions has been in business for years and is accredited through the DEAC, in Washington DCAs it stands today, Ms [redacted] owes $toward the course material she has received and she has paid $Ms [redacted] has not completed any of her assignments so I am going to make an exception and close her school account and refund $paid toward her tuitionPlease allow up to days for the refund to be processedWe wish Ms [redacted] the best of luck in her future endeavorsThank you Joyce L [redacted] Director of Student Services

Because this account had two credit cards a check refund was requested, the check was mailed 1/22/The refund should arrive in the mail soon.Thank you,Joyce L [redacted] Director of Student Services

Complaint: [redacted] I am rejecting this response because: My [redacted] Credit Card has been charged for Novand Dec $and I want to make sure I am not charged again in Jan I filed this complaint Nov Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: U.SCareer Institute stated that "At no point prior to enrollment or her call on August 5, did Ms [redacted] mention that her goal was to become CMA certified through the AAMA." which is falseI informed the U.SCareer Institute representatives from the very beginning that I work in an office and my goal is to be more hands on with the patientsU.SCareer Institute also stated that they would withdraw the balance from the collection agency which has not been doneThe $1,still remains on my credit report Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I made a payment on January 20, of $to meet my halfway mark on the tuition so I could be enrolled In The Career Development Class that was the next step in the course and they didn't put me inI was sent a book and no instructional help through itI have not made a payment since because they are not doing as they said they would Regards, [redacted]

Ms [redacted] enrolled in the Coding and Billing Program on 10/12/She made one payment towards her tuition and the other two payment attempts declinedMs [redacted] did not enroll in the Success Promise ProgramEnrollment in the Success Promise program is optional, where students must have paid 50% of their tuition, completed their studies within one year and maintained an 85% GPAIf a graduate meets the criteria, they are eligible to participate in the Success Promise programThe program guidelines are listed on the student websiteMs [redacted] did not meet any of the of the Success Promise requirements and is not eligible for a refundMs [redacted] completed 100% of her course and is obligated to 100% of her tuition according to her school catalog and enrollment agreementHowever, after researching her school account and review of this complaint, I am going to waive the balance due on her account of $2244.00, cancel the account as of February 11th, and no more payments are due.We wish Ms [redacted] the best of luck in her future endeavors.Thank you,Joyce [redacted] , Director of Student Services

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Please have the business notify any credit agency's of this closure and report it to Experian for credit score purposes Regards, [redacted]

[redacted] Hello,This is a message in regard to my complaint against Weston Distance Learning LLCI spoke to Nancy Hampson via Email and she's the Dean of Faculty thereShe told me I would have to make no further payments toward educational costs because of my dissatisfaction with the program and the services promised to me that have never been receivedUnfortunately, I do not feel that this is an adequate resolution to my concerns and I would like a full refund of the $paid to the institution because I am not certified by them and I do not intend on using their certification for employmentI need an actual certificate to say that I completed coursework their and Nancy or Ann R [redacted] will not send a certificate to meI feel that if they don't send the certification, I deserve a full refund and to go on as if that course was never taken Respectfully, [redacted] ***