U.S Career Institute

Thank you for the opportunity to respond to Case [redacted] Ms [redacted] enrolled on 11/23/She completed out of quizzesMs [redacted] emailed the school on 12/9/that she would like to cancel her enrollmentAs per the enrollment agreement and stated in the school catalog Ms [redacted] was outside of the review periodStudent services responded by email on 12/10/15, outlining Ms [redacted] ’s cancellation obligationHer automatic payments were shut off as per her request; however, it was explained in the email she still had a tuition balance due for the amount of assignments she completedLate letters and phone calls were attempted from January thru March Ms [redacted] ’s account was sent to an outside collection agency on 3/25/In review of this account, the school is willing to make an exception and waive the balance due on her account of $The school will request the account be removed from collection effortsPlease allow up to days for collection efforts to stopThe account is already cancelled so no further action is requiredWe wish Ms [redacted] the best of luck in her future endeavorsThank you, Joyce Lindquist Director of Student Services

Thank you for the opportunity to respond to Ms [redacted] 's complaintIn reviewing her account, we found the following information:Ms [redacted] completed all quizzesMs [redacted] only paid $toward her tuitionShe was granted a $discount upon enrollmentThis left her with a $ balanceThere is no record of bankruptcy paperwork being received for this accountHad we received this paperwork, we would have followed our bankruptcy policy which allows a 30-day grace period from payments to provide time for the bankruptcy paperwork to be receivedOnce the paperwork is received, the account is placed under bankruptcy status, which freezes the account and prevents additional payments from being owedWhile this would stop collection activity, it does not allow a student to receive a certificate unless all assignments and payments are successfully completedShould a student whose account has placed in bankruptcy request a certificate, the school works with the student to outline a payment plan as the school does not release certificates when there is an unpaid balanceWe have record of Ms [redacted] calling on May 5, 2014, indicating she made three previous attempts to request a certificate and transcriptHowever, these contacts were not noted in her account and no additional contacts since May of have been recordedThe phone number Ms [redacted] refers to has never been a live answer phone numberThe number was obtained for the purpose of providing automated informationWhile we have empathy for Ms [redacted] 's divorce and resulting bankruptcy, our policy, as outlined in various places such as the catalog, indicates we do not send a certificate until someone has successfully completed all assignments and paid their tuition in fullIn the past, we have made exceptions to the payment requirement if a student was current in paymentsWith this exception, we sent a certificate if 50% of the tuition was paidWe have never had a policy that would allow us to release a certificate with only a $tuition paymentThank you for reviewing the complaint and our responsePlease do not hesitate to contact me with additional questions

Ms***'s account was cancelled and an exception was made waiving the balance due of $1,Ms [redacted] completed 68% of the program and was responsible for 100% of her tuition; however, the school will accept the $in tuition paid to meet her financial obligation for the material and instruction receivedNo refund will be processed on her accountThank you,Joyce L [redacted] Director of Student Services

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Thank you very muchThe letter states that within in days my account will be removed from collectionWould like to know if that also means from my credit report also Regards, [redacted]

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to meI was curious as to my courses I have already completedWill I receive any credit from them? If so, how do I get a transcript? Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted] ***

Thank you for the opportunity to respond to Case [redacted] , [redacted] ***I have carefully reviewed the status of Ms***’s accountMs [redacted] enrolled on August 24, The scheduled book shipments coincide with the course material and delivered to Ms [redacted] in November Ms [redacted] has the books necessary to complete her lessonsThe notes on Ms***’s account indicate she has called the school on 4/5/regarding the AAPC Exam she scheduled for 5/7/Ms [redacted] has completed 79% of her coursework but wanted the school to send books for the national certification examMs [redacted] has a history of inconsistent tuition payments and is currently payment behindThe books provided with her program allow her to complete her courseworkThe school has provided the manuals included in her course materialThe grad gift is sent once a student has completed their commitment to graduate and pay their tuitionThe grad gift is explained in the course outline provided to the studentNo refunds will be offeredOn 4/5/16, the school made an exception and shipped another code book to Ms*** Thank you,Joyce L [redacted] Director of Student Services

Thank you for the opportunity to respond to Case # [redacted] for [redacted] I have researched the situation on this account andremoved the past due balance and removed her from collection effortsInlooking at the history on the account, the material was returned outside of thereview period and the account was cancelledBecause it was outside of thereview period, the account was closed according to school policy outlined inthe school catalogTypically it takes a few days to get military benefitpaperwork completed and in the meantime the student’s account setup inanticipation of approvalOnce it became apparent the student did not qualifyfor military benefits the school should have reached out to the student to seeif they wished to pursue enrollment or cancelThis process did not take placeat that timeThe school has addressed this issue by providing the seminarpresenter with additional training regarding military benefitsWe havediscussed with our Financial Aid department how to process enrollments toprevent this from happening againWe have reviewed the message in Ms[redacted] ’s email on 4/24/15, with the Student Services Department so they canproblem solve in the futureWe apologize for any inconvenience this situationmay have caused Ms [redacted] .Again the account is cancelled, the money has been refundedand a request to stop all collection efforts has been madePlease allow up todays to cease all collection efforts.We wish Ms [redacted] the best of luck.Thank you, [redacted] Director of Student Services

In review of [redacted] school records, I am going to cancel her school accountTo date she has paid $which will be refunded back to herMs [redacted] account has been cancelled today, July 29, No more assignments or payments will be duePlease allow up to days for the refund to processWe wish Ms [redacted] the best of luck in her future endeavors.Joyce L [redacted] Director of Student Services

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me None of this was explained to me via the phone call that I had made earlierI now better understand the policies that At-Home Professions has in placeThis new understanding will be of help in the future, as I do hope to return to and finish my education with At-Home ProfessionsApologies for causing any trouble, that was never my intent Regards, [redacted]

The past due balances on Ms [redacted] 's account have been waived and request to remove the account from the collection agency was requested on 4/30/Thank you, [redacted] Director of Student Services

Thank you for the opportunity to respond to Ms [redacted] ’s complaintOur records show Ms [redacted] enrolled in U.SCareer Institute’s Medical Specialties degree program on May 13, The Medical Specialties degree program consists of a total of four semesters and creditsWe were able to access web page archive for the date that Ms [redacted] enrolledThe Medical Specialties Tuition web page showed that the total tuition and charges for an Associate Degree in Medical Specialties are as follows: · Cost per semester: $1,· Shipping and handling per semester: $· Number of semesters: · Total cost of tuition: $7,· Total cost of shipping: $· Total cost of the program before discounts: $8,At the time of enrollment, Ms [redacted] enrolled in Semester of and chose to pay in full for Semester Since she paid in full for Semester 1, the $shipping and handling charge for Semester was discounted and she received an additional $pay-in-full discount, bringing the cost for Semester to $1,In addition to the specific website tuition information referenced above, Ms [redacted] had access to the USCI school catalog, which shows the Medical Specialties degree program is four semesters and specifies which semester covers which credit hoursMs [redacted] also signed her Enrollment Agreement upon enrollment, which states: “My signature below indicates that I have read, understood and accepted the terms on both sides of the agreement, as well as the enclosed information describing my program selectionIf I am under years of age, my parent or guardian has completed as the “guarantor” section on the back of this agreementI understand the terms and conditions of this enrollment agreement extend to my entire enrollment in U.SCareer InstituteI am currently being charged for this semester's tuitionI further understand my enrollment in subsequent semesters will be automatic unless I indicate otherwiseA school-specified exam in each semester will notify me of the impending enrollment in the next semesterTuition for each subsequent semester will be charged upon shipment of the first course in the new semester.” We regret to hear that Ms [redacted] believed the total cost for the Medical Specialties degree program was $1,However, the tuition cost for each semester and the breakdown of semesters was clearly presented prior to enrollmentWe encourage anyone who has a question about any of the program details or school policies to ask our school representativesMs [redacted] has completed or is currently working on four out of the six courses in Semester 1, has access to all materials needed to complete Semester and is not eligible for a refundMs [redacted] completed the exam required to trigger the next semester (Semester 2) and the first course in Semester has become available for her to downloadHowever, if she chooses not to progress to Semester 2, USCI will remove Semester from Ms [redacted] ’s available courses (this is USCI’s standard policy) and remove the tuition and shipping and handling owed for Semester In this case, Ms [redacted] may still complete Semester courses and request an official transcript to represent her completed creditsIf Ms [redacted] wishes to progress to Semester 2, we would be happy to discuss a payment arrangement or discount options for Semester

Thank you for the opportunity to respond to Case [redacted] Ms [redacted] enrolled on the school website on 12/22/Her first shipment was mailed 12/22/When a person enrolls in the school they have up to days to review the course to see if it's a good fitThere are no notes on Ms [redacted] 's account that she contacted the school or returned the material to cancelMs [redacted] started receiving phones calls, letters and emails regarding her account and after mutliple attempts to collect payment her account was moved to an outside collection agency on 4/26/According to enroll agreement and school catalog if a student has been enrolled for over months they are obligated to the full tuition and that is true in Ms [redacted] 's situationAfter careful review of Ms [redacted] 's account and this request I am going to make an exception and cancel her program for Insurance Claims AdjusterI waive the balance due of $I will request to remove her account from collections effortsPlease allow up to days for collections efforts to cease.We wish Ms [redacted] the best of luck in her future endeavors.Joyce L [redacted] Director of Student Services

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to meThank you Regards, [redacted]

Mr***'s account was cancelled on 1/8/16, the account was cancelled at a zero balanceNo payments will be debited because no tuition is due on Mr***'s account.Thank you,Joyce L [redacted] Director of Student Services

RevDex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me. Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have repeatedly tried to speak with Graduate Services with help on taking the necessary tests as well as finding internships for the certificates I completed in order to be employedI have moved states within the last year as well as took time off from school after losing my husband in I have spoken with this school more than once not just the one time as they are sayingIf I have to pay another school to retake these courses because I am unable to do the required tests then I believe they should have to refund the money that I spent on their programs in which I did not get the help needed to use their certificate programs to further my career and accomplish the goals I had set for myself upon enrolling in their programs Regards, [redacted]

Thank you for the opportunity to respond to Case [redacted] The Health Document Specialist program is study at your own paceStudents can stop and start as needed in their studies; however, students will need to continue to pay the tuition on the course material receivedThe tuition guideline is outlined on the enrollment agreement and in the school catalogMs [redacted] received Course on 9/18/and Course on 10/24/Ms [redacted] is obligated to both courses at $per courseTo cancel the account Ms [redacted] would have a cancel balance due of $for the lessons she has completed and if she does not cancel the course she would owe $for the lessons (Course & 2) she receivedIf a student cancels their program they can reinstate their course at a later date if they choose to do soWhen a student reinstates they resume payments for the full tuitionIf a student wants to reinstate they must work with our Student Services DepartmentIn response to this complaint, I have cancelled Ms [redacted] account and waived the cancel balance due of $No payments or assignments are due unless Ms [redacted] decides to reinstate her account with student servicesWe wish Ms [redacted] the best of luck in her future endeavorsThank you, Joyce L [redacted] Director of Student Services

Thank you for the opportunity to respond to Case [redacted] . Ms. [redacted] enrolled on 11/30/15. Payments were made on the account 11/30 $69 - 12/28 $69 - 1/28 $79 - 2/29 $79 - 3/28 $79 = total $375. A discount for our "Black Friday Special 30% off" was $681.00 and then... another discount for "Reduce My Tuition" was $100 for a total of $781.00 in discounts not paid to the school. After careful review, I am going to waive the balance due of $1,142, cancel Ms. [redacted] 's school account and refund the amount of $375 paid to the school. Please allow up to 30 days to receive the refund credited to the credit card used to make tuition payments.We wish Ms. [redacted] the best of luck in her future endeavors.Thank you,Joyce L [redacted] Director of Student Services