U.S Career Institute

Thank you for the opportunity to respond to Case #[redacted]for [redacted]. I have researched the situation on this account andremoved the past due balance and removed her from collection efforts. Inlooking at the history on the account, the material was returned outside of thereview period and...

the account was cancelled. Because it was outside of thereview period, the account was closed according to school policy outlined inthe school catalog. Typically it takes a few days to get military benefitpaperwork completed and in the meantime the student’s account setup inanticipation of approval. Once it became apparent the student did not qualifyfor military benefits the school should have reached out to the student to seeif they wished to pursue enrollment or cancel. This process did not take placeat that time. The school has addressed this issue by providing the seminarpresenter with additional training regarding military benefits. We havediscussed with our Financial Aid department how to process enrollments toprevent this from happening again. We have reviewed the message in Ms.[redacted]’s email on 4/24/15, with the Student Services Department so they canproblem solve in the future. We apologize for any inconvenience this situationmay have caused Ms. [redacted].Again the account is cancelled, the money has been refundedand a request to stop all collection efforts has been made. Please allow up to30 days to cease all collection efforts.We wish Ms. [redacted] the best of luck.Thank you,[redacted]Director of Student Services

Thank you for the opportunity to respond to Case [redacted]. Ms. [redacted] enrolled last March 30, 2015 when the coding manual being used in the United States was ICD-9. The government approved a change October 1st to the ICD-10. Insurance claims did not start receiving claims with 1CD-10 codes...

until October 1st. The coders who understand ICD-9 will be able to transition to ICD-10 because the process of coding is the same; it’s the codes themselves that will primarily be different. In preparation for the coding manual change an ICD-10 training supplement book was provided with the coursework for students enrolled in ICD-9. Because the government changed the rollout dates, it was not realistic to teach ICD-10 to students before October 1, 2015. We have students who complete their studies in as little as four months who went on to work in ICD-9 and then transitioned to ICD-10 using our supplement or learning from their employer. Our team of instructors we will be happy to assist Ms. [redacted] with the ICD-10 supplement if she has questions regarding ICD-10. The school has been in business for 35 years teaching career skills. Our students graduate with a certificate for successful coursework. Graduates can work in a healthcare office or from home as they gain experience as stated on our website. The training is similar to other school settings if the student wishes to pursue national certification after graduation it is up to the graduate. We have graduates who have chosen to take the national CPC exam and have passed. Ms. [redacted] is enrolled in the medical and coding program. She is learning two skills in one program. You do not have to be certified to work as a biller; however, some companies may wish to employ certified coders. Our school has graduate referrals that have gone to school, graduated and are working in the field at an office or from home. I would be happy to get Ms. [redacted] in touch with one of our referrals. Our graduate counseling office is always available to help our graduates in the Medical Coding and Billing programs with their marketing strategies in this changing time. The refund policy is outlined in the enrollment agreement and in the school catalog. Ms. [redacted]  completed 64% of her studies submitting Quiz 25, recently on January 13, 2016. On January 18, 2016, Ms. [redacted] email was brought to my attention that she wanted to cancel her program. Ms. [redacted] has a tuition balance due of $927.00. After careful review of this complaint, I will go ahead and make an exception to cancel Ms. [redacted] school account at the amount paid to date. I will waive the tuition balance due of $927. Ms. [redacted] will not have to pay any more tuition payments or submit any more assignments. As of today, her account is cancelled at a zero balance due. We wish Ms. [redacted] the best of luck in her future endeavors. Thank you, Joyce L[redacted] Director of Student Services

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

The school does not require a student to sign up for a career program, it is a decision made by the student. The school even offers a 5 day review period to allow the student time to decide if the course is a good fit for them before they are obligated to the tuition. The school made the decision to include an ICD-10 supplement to assist students enrolled in courses with coding before the government switch to the ICD-10 on October 1, 2015. The instruction team is available to help students thru the supplement on the coding changes. The school has graduates working from home who are willing to talk with our students about their experiences. Ms [redacted] has not completed her studies, she has not completed the ICD-10 supplement nor has she worked with our graduate services department to meet her goals of working at home. It has become apparent Ms. [redacted] will not complete her studies so we have cancelled her course and waived the balance due of $927.00. Ms. [redacted] completed 25 out of 39 lessons, and has received the training for billing; however, I am going to refund the amount paid and close out her school account. Please allow up to 30 days for a refund to process in the amount of $719.00.Thank you,Joyce L[redacted]Director of Student Services

Assignments 1 & 2, were received thru the assignment portal and we received a backup email regarding these assignments to the instructor. We do not have an email from Ms. [redacted] indicating she was having trouble with Assignment 3. Our email server nor assignment portal were down so if Ms. [redacted] could send a copy of her SENT email including the date it was sent for Assignment 3, we can review the email.Thank you,Joyce L[redacted]Director of Student Services

Thank you for the opportunity to respond to Case #[redacted] attended a seminar with Brad H[redacted], as our presenter, for the Health Documentation Specialist program. [redacted] signed an enrollment agreement and took home Course 1 of the material. A payment was processed and her...

account was set up on auto-pay on 10/15/15. At the seminar and stated in the school catalog is explanation of the risk-free review period to check out the course to make sure it’s a good fit for the student. During this 5-day review period the student can return the material and the down payment will be refunded. Ms. [redacted] did not return her material during the review period. Ms. [redacted]’s first payment of $75 was approved other payments were approved and declined for insufficient funds. The first contact on Ms. [redacted]’s account was a call on 2/15/16. Phone records were checked and we have no contact before 2/15/16 regarding her account.  At- Home Professions has been in business for 35 years and is accredited through the DEAC, in Washington DC. As it stands today, Ms. [redacted] owes $299 toward the course material she has received and she has paid $225. Ms. [redacted] has not completed any of her assignments so I am going to make an exception and close her school account and refund $225 paid toward her tuition. Please allow up to 30 days for the refund to be processed. We wish Ms. [redacted] the best of luck in her future endeavors. Thank you Joyce L[redacted] Director of Student Services

Complaint: [redacted]
I am rejecting this response because: You are falsely advertising. Like I said, I have called and e-mailed several companies about getting a job when I finished my medical coding and billing classes and each one of them kindly apologized and stated that I had to have 2-3 years IN OFFICE experience to work from home. " Our Medical Coding and Billing program will teach you everything you need to know to start working as a Medical Coding and Billing Specialist…no previous medical experience needed" "Build the skills you need to start a rewarding new career in a doctor’s office, hospital, or healthcare clinic…even your own home." Both quotes taken directly from your website. I will also need a fax number to send a small claims court sheet. Since you offer schooling throughout the U.S., I am setting the court date here in Missouri. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I am rejecting this response because: There is no way to work from home in as little as four months. Even if the schooling counts as 1 year of experience, with every single place I have looked and talked to about working at home for told me 3 years experience was REQUIRED. There is no way around it. Weston Distance Learning was and still is falsely advertising. It is not fair that I have to learn and do lessons all for ICD-9 when the whole world has already switched to ICD-10. You do not teach it to me. You are teaching me ICD-9 and making me learn ICD-10. I still want a full refund. If this does not get settled, I will be setting a date for small claims court.  
Regards,
[redacted]

Thank you for the opportunity to respond to Case [redacted]. Ms. [redacted] enrolled on 11/30/15. Payments were made on the account 11/30 $69 - 12/28 $69 - 1/28 $79 - 2/29 $79 - 3/28 $79 = total $375. A discount for our "Black Friday Special 30% off" was $681.00 and then...

another discount for "Reduce My Tuition" was $100 for a total of $781.00 in discounts not paid to the school. After careful review, I am going to waive the balance due of $1,142, cancel Ms. [redacted]'s school account and refund the amount of $375 paid to the school. Please allow up to 30 days to receive the refund credited to the credit card used to make tuition payments.We wish Ms. [redacted] the best of luck in her future endeavors.Thank you,Joyce L[redacted]Director of Student Services

Complaint: [redacted]
I am rejecting this response because:
I made a payment on January 20, 2017 of $143.50 to meet my halfway mark on the tuition so I could be enrolled In The Career Development Class that was the next step in the course and they didn't put me in. I was sent a book and no instructional help through it. I have not made a payment since because they are not doing as they said they would. 
Regards,
[redacted]

Mr. [redacted]'s account was cancelled on 1/8/16, the account was cancelled at a zero balance. No payments will be debited because no tuition is due on Mr. [redacted]'s account.Thank you,Joyce L[redacted]Director of Student Services

Thank you for the opportunity to respond to Case [redacted]. Ms. [redacted] enrolled on 11/23/15. She completed 7 out of 20 quizzes. Ms. [redacted] emailed the school on 12/9/15 that she would like to cancel her enrollment. As per the enrollment agreement and stated in the school catalog Ms. [redacted] was...

outside of the review period. Student services responded by email on 12/10/15, outlining Ms. [redacted]’s cancellation obligation. Her automatic payments were shut off as per her request; however, it was explained in the email she still had a tuition balance due for the amount of assignments she completed. Late letters and phone calls were attempted from January 2016 thru March 2016. Ms. [redacted]’s account was sent to an outside collection agency on 3/25/16. In review of this account, the school is willing to make an exception and waive the balance due on her account of $418.40. The school will request the account be removed from collection efforts. Please allow up to 30 days for collection efforts to stop. The account is already cancelled so no further action is required. We wish Ms. [redacted] the best of luck in her future endeavors. Thank you, Joyce Lindquist Director of Student Services

Thank you for the opportunity to respond to Case [redacted]. Ms. [redacted] enrolled on the school website on 12/22/2012. Her first shipment was mailed 12/22/12. When a person enrolls in the school they have up to 7 days to review the course to see if it's a good fit. There are no notes...

on Ms. [redacted]'s account that she contacted the school or returned the material to cancel. Ms. [redacted] started receiving phones calls, letters and emails regarding her account and after mutliple attempts to collect payment her account was moved to an outside collection agency on 4/26/2013. According to enroll agreement and school catalog if a student has been enrolled for over 12 months they are obligated to the full tuition and that is true in Ms. [redacted]'s situation. After careful review of Ms. [redacted]'s account and this request I am going to make an exception and cancel her program for Insurance Claims Adjuster. I waive the balance due of $1534.00. I will request to remove her account from collections efforts. Please allow up to 30 days for collections efforts to cease.We wish Ms. [redacted] the best of luck in her future endeavors.Joyce L[redacted]Director of Student Services

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for your  input. I have forwarded your suggestions to our curriculum and marketing departments for review.Congratulations on completing course the Medical Assisting course and successful completion of a national exam.Thank you,Joyce L[redacted]Director of Student Services

Complaint: [redacted]
I am rejecting this response because:  My [redacted] Credit Card has been charged for Nov. and Dec 28. $75.00 and I want to make sure I am not charged again in Jan. 28.  I filed this complaint Nov 22 2015
Regards,
[redacted]

Revdex.com:Thank you for understanding, my only goal is to have a career. 
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for the opportunity to respond to Case [redacted]. I have carefully reviewed the status of Ms. [redacted]’s account. Ms. [redacted] enrolled on August 24, 2015. The scheduled book shipments coincide with the course material and delivered to Ms. [redacted] in November 2015. Ms. [redacted] has...

the books necessary to complete her lessons. The notes on Ms. [redacted]’s account indicate she has called the school on 4/5/16 regarding the AAPC Exam she scheduled for 5/7/16. Ms. [redacted] has completed 79% of her coursework but wanted the school to send 2016 books for the national certification exam. Ms. [redacted] has a history of inconsistent tuition payments and is currently 1 payment behind. The books provided with her program allow her to complete her coursework. The school has provided the manuals included in her course material. The grad gift is sent once a student has completed their commitment to graduate and pay their tuition. The grad gift is explained in the course outline provided to the student. No refunds will be offered. On 4/5/16, the school made an exception and shipped another code book to Ms. [redacted].  Thank you,Joyce L[redacted]Director of Student Services

I apologize the incorrect response was returned to Ms[redacted]. In regards to Ms [redacted]'s accounts all outstanding balances have beenwaived.  Ms [redacted]’s accounts  forMedical Billing and Medical Transcription have been credited as paid-in-full, thepast due amount  has been waived and...

arequest to remove the account from the collection agency has been issued.Please allow up to 30 days for collections efforts to stop. Both accounts arecomplete or cancelled as of today. No more payments are due.Thank you,[redacted]Director of Student Services