U.S Career Institute

Thank you for the opportunity to respond to Case ***Ms*** has been enrolled in Dental Assisting, Pharmacy Tech, Vet Assistant, and Human ResourcesShe has cancelled and reinstated several times over the last couple of years in these coursesIn reviewing Ms***’s account, I am
going to make an exception to cancel the Medical Assisting course, refund the amount paid of $98.99, and I will waive the balance due of $No payments or assignments are due, the Medical Assisting course is cancelled today, 10/19, No more enrollment or reinstatements will be offered to Ms*** in the futureAll courses have been cancelledWe wish Ms*** the best of luck in her future endeavorsJoyce L*** Director of Student Services

Thank you for the opportunity to respond to Case ***, *** ***Official school records for Ms*** indicate she enrolled in two certificate courses not three as she indicates in her complaintMs*** enrolled in the Medical Assistant Program on 5/11/15, and graduated
10/07/Ms*** enrolled in the Medical Coding and Billing program on 11/29/and graduated 11/30/Ms*** enrolled in the Success Promise program but did not graduate with an 85% or higher GPA in the Medical Assistant program to be eligible to participateNotes on Ms***’s account indicate she contacted the school on 1/6/17, for the first time to discuss certifications and employmentShe talked with both student and graduate services representatives who explained as a graduate she is eligible to sit for a national certification exams for both AHIMA and NHA although she refers to state exams which we are unaware of any state examsThe school representatives explained we do not have internships for these program nor do we advertise that we do, if Ms*** wanted to seek an internship she would need to find it on her ownThe graduate representative offered to give Ms*** tips on how to go about finding an internship and offered to provide strategies on how to market herselfMs*** declined assistance from the graduate services representative during this callMs*** indicated she did sign up for the CPC national exam but her son got ill and she claims she was told she could not retake the examIn our experience graduates can take the exam as needed to fit their schedulesMs*** did indicate in the conversation she took the course a long time ago and probably wouldn’t pass the examThere is a study guide recommended and a fee associated with the national examBillers do not need to take a national exam to work in their field Ms*** completed 100% of the program for Medical Assistant and Medical Coding & BillingMs*** is not eligible for a refundMs*** had not worked with graduate services since graduating in until recently when she refused assistance on marketing strategiesThank you, Joyce L*** Director of Student Services

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for the opportunity to respond to Case #***Ms *** enrolled 10/9/14, on 1/19/a certificate of completion for the Medical Billing portion of her studies was issuedMs*** enrolled in the Health Documentation Specialist program, which teaches three skill sets billing, coding
and transcriptionFor the billing portion of the program, billers do not need to be nationally certified to gain employmentThe billing portion of the program consists of Courses & Ms *** completed Courses and 2, of her studies and then she ordered the coding portion (Course 3) on 1/19/The next note in Ms*** school records is an email response dated 5/4/16, to Ms*** regarding items to think about to prepare to marketing planBecause the grad counselor was unable to reach Ms***, the school counselor encouraged her to call to go over in detail marketing strategiesThere is no record of phone contact in Ms*** school records after 5/4/nor is there any record of Ms*** sending in her resume, cover letter, etcfor review by grad services. After considering Ms*** request, I have cancelled her account, no more payments are dueI will refund the amount of money paid for the coding Course materials of $Please consider Ms*** account cancelled today, July 29, 2016, no more payments or assignments are duePlease allow up to days for the refund to be processed.Thank you, Joyce L***Director of Student Services

In response to Case *** *** *** we will make anexception in her case to waive the balance due on the accountI will removeher account from collection effortsMs***’s account reflects conversationswith grad services that she applied to companies and took a couple of onlinetests
Marketing techniques were offered along with a sample resumeMs***was not interested in an internship either on 11/25/ There are no notes on the account of Ms.*** submitting her personal resume to graduate services for review On 4/29/15, Ms*** called to express herconcern of not finding a job; however, there are no notes of efforts to workconsistently with grad servicesIn the event Ms*** chooses to work withgrad services in the future, we have left her account in a completed statusTheamount paid to date will satisfy her financial obligation to the school, wewill stop collection efforts and no further payments are dueThe balance of$1,has been waivedWe wish Ms *** the best of luck in her future endeavors.Thank you,Joyce L***Director of Student Services

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for the opportunity to respond to Case #***Ms*** enrolled in the Medical Assistant course on 9/22/Ms*** emailed the school on 9/24/15, with questions regarding the NHA, it was explained that our course will provide academic training and that we do not provide clinical
training through distance educationThe EKG and blood draws would have to come from another avenue, through volunteering or getting a job as a CMAA then gain the experience in the office you are working forIt was suggested you visit the NHA site to review exam regulationsThe following day on 9/25/15, you spoke with a student services representative who went over this information again and suggested you visit with NHAGraduates can sit for the CMAA without EKG or blood drawsMs*** did not return the material during the 5-day review period, which students can do at no charge if they feel the course is not a good fit for themMs*** signed up for the Success Promise program which offers training on how to market your new skill, resumes, cover-letters, practice interviews and where to seek employmentIf a student successfully completes this free additional career strategy guide and does not gain employment they are eligible for a refund of the tuition paidMs*** did not start her program upon graduation and is not eligible for a refundMs*** completed 100% of her program and according to her enrollment agreement and outlined in the school catalog she is obligated to her tuition agreement I would encourage Ms*** to contact our graduate services department to discuss marketing strategiesThank you, Joyce L*** Director of Student Services

Complaint: ***
I am rejecting this response bebalance The remaining balance as of December, showed me owing a balance of $and on December 28, 2015, my credit card was billed $and I expect an offer of a refund plus a cancellation of the remaining balance The response from your student representative was that I would have to pay for this course whether I cancelled or not
Regards,
*** ***

Mr*** enrolled on 10/9/13, not 1/1/according to his official school records and enrollment agreementNotes on Mr*** account state we talked with him by phone on 10/16/13, which he provided his correct phone numberOne year later, the school received an email from Mr*** he
wanted to cancel his courseThe Student Services representative explained the cancel policy and Mr*** emailed he would be returning the materialWe did not receive the material back from Mr*** until 2/19/Mr*** was past the review period by over a year when the material was returned to the schoolHe is responsible for the material he received at the seminar according to the school catalog and enrollment agreementThe amount due on Mr*** account is $not $as he states in this complaintAfter several unsuccessful attempts to collect payment for the material received, Mr*** account was transferred over to an outside collection agencyAfter much consideration on this account, the school is willing to waive the outstanding balance due of $and remove Mr*** account from collectionsPlease allow up to days for collection efforts to stopNo more payments are due on the account as of today, August 27, 2015.We wish Mr*** the best of luck in his future endeavors.Thank you, Joyce L***Director of Student Services

In response to Case #***, *** ***I would encourage Ms *** to contact Graduate Services for names and numbers of any the Medical Billers working from home and are willing to talk with students or graduates on how to get started working from homeThe referrals are students who went through our program and now working in the field from home.The Success Program is an optional program for our graduates who want to pursue the next step for employmentMs*** was dismissed as she did not adhere to the guidelines of the program and is not eligible for a refundThe graduate services will be available to Ms***Thank you,*** ***Director of Student Services

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for the opportunity to respond to Ms***’s complaintMs***’s enrollment call and correspondence with USCI have been thoroughly reviewedOn March 2, 2016, Ms*** contacted our Admissions Department and advised her Admissions representative that she had been reviewing the
course online and wanted to enrollThe school site Ms*** referenced and the Admissions representative did not portray the course as a Certified Medical Assistant course, but rather as a Medical Assistant courseBoth also did not mention the AAMAMs*** questioned if continuing education would be available as things change in the fieldHer Admissions representative advised her that we keep our curriculum as up to date as possible and in regards to continuing education after our course, the National Healthcareer Association (NHA) offers certification options for our studentsMs*** shared that she was working at a hospital and questioned whether she would be able to work as a certified Medical AssistantHer Admissions representative advised that she could because she would be eligible to take the Certified Clinical Medical Assistant (CCMA) exam or the Certified Medical Administrative Assistant (CMAA) exam through the NHAThroughout correspondence by phone and email between Ms*** and Student Services on March 21, 2016, April 5, 2016, August 5, and August 19, 2016, Ms*** was advised consistently that she may choose to become certified through the NHA by taking the CCMA or CMAA examsWhen she questioned being eligible to take the AAMA exam on August 5, 2016, she was advised that she would not be eligible since we are not a CAAHEP or ABHES approved schoolAlthough we are accredited by the Distance Education Accrediting Commission, which is listed by the U.SDepartment of Education as a recognized accrediting agency, the AAMA currently requires candidates complete a medical assisting program accredited by the CAAHEP or ABHESMs*** was advised that our students are eligible to take the CCMA or CMAA exams through the NHA during this conversation, and given the same information again when she called on August 19, At no point prior to enrollment or her call on August 5, did Ms*** mention that her goal was to become CMA certified through the AAMAU.SCareer Institute representatives and the course materials provided clear information regarding what certification exams Ms*** would be eligible to take after completing the course throughout her enrollmentMs***’s account had been referred to an outside collection agency because she has not made a payment since July of In an effort to work with Ms*** so she may finish her last assignment and be eligible to sit for exams through the NHA, we have deferred the current past-due balance of $to the end of her billing cycle, making the next $payment due September 28, With the account now current, it will be removed from collections and we encourage Ms*** to complete her last assignment and maintain her tuition agreementOnce she’s completed the course, our Graduate Services department will be an excellent resource to assist Ms*** in pursuing positions that this course and an NHA certification qualify her for

Thank you for the opportunity to respond to Case # ***.Ms *** enrolled on 4/22/15, with a post-dated check for April 27th.At the time the enrollment was entered in the computer system, the check wasentered into our data system to pull on April 27th but the account wasnot noted it had a
post-dated check for the 27thIn the meantime, Ms*** called to cancel her program within the review period and her accountwas cancelled on 4/23/15, with our student services representative *** ***who mentions to Ms *** there is not a payment showing on her account whichon the 23rd which it did not show because of the post-dated checkThepost-dated payment went thru on April 27th in our data systemMs*** contacted student services on April 29, regarding the process payment Our student services representative explained therefund check has been requested and once the money clears which takes about 2weeks to process she will see the refund on her accountThis account situationresulted from a timing issue and Ms *** account is cancelled and a refundrequest has been issuedI have made an exception today and have issued the refund toprocess before the two week holding periodIt will take up to 3-days beforethe e-check funds will show $refunded on Ms *** bank account Thank you,*** ***Director of Student Services

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:There is no way to work from homeEven if the schooling counts as year experience, with ever place I have looked and talked to places and they said years experience is requiredThey are falsely advertising and not fair that I am learning ICD-9 when the whole world has switched to ICD -You do not teach it to meYou teach me ICD-and would have to learn and take another class to learn ICD -I still want a refundIf this does not get settled , I will be setting date for small claims court
Regards,
*** ***

Thank you for the opportunity to respond to Ms***'s complaintI would like to note on our website it states; "Where you can work? In a healthcare office or from home as you gain experience." Please note we do mention work from home as you gain experienceAfter careful review of this case, I will close Ms***'s account and waive the balance due of $1,and refund the amount paid of $The refund will be issued to the credit card used on the accountPlease allow up to days for the refund to process on Ms***'s accountNo more action is required on the accountThe account is closed and all money refunded.Thank you,Joyce L***Director of Student Services'

In response to Case ***, Ms *** received both Courses and of the Medical Billing portion of the programMs *** indicated on 10/4/16, she wanted to stop her studies after the billing portion and requested her certificateA billing certificate of completion was mailed to Ms
*** on 10/4/Ms*** currently owes tuition for both Courses and Ms*** paid $in tuition, she has received a discount of $and has a remaining tuition balance of $In consideration of her complaint, the school is willing to waive the balance due of $and cancel her accountMs*** will have received her billing certificate and no further action will be required or payments will be due.We wish Ms*** the best of luck in her future endeavors.Thank you,Joyce L***Director of Student Services

Ms *** enrolled in the Healthcare Documentation Specialist Program, which includes differentcareer opportunitiesA graduate can work as a biller, coder, transcriptionistor healthcare document specialistGraduates receive a certificate ofcompletion for their training as outlined in the
school catalogIt is up tothe graduate if they wish to pursue national certification beyond the careertraining AHP offersIn the Coding portion of the training, the school informsthe student of the opportunities for national certificationThe other careerstaught in the Healthcare Documentation Specialist program nationalcertification is not as recognized by employersWe strive to provide ourstudents with as much information as possible regarding the healthcare field.Once a student graduates they have multiple options for employment and ourgraduate services department will equip the grad with tools to market their newskills.After taking into consideration Ms *** request, I willcancel her program at the amount paid-to-date and waive the balance due of$No more assignments or payments will be due as of today, April 30,2015.We wish Ms *** the very best in her future endeavors.Thanks,*** ***Director of Student Services

Thank you for the opportunity to respond to Case # ***On the course outline of the promotional material is states in the lower right corner of the textbook picture "Electronic version included in your tuition." I will be sure to share your concerns with our marketing department to see if we
can make the book information a bit more clear for future prospective studentsI will go ahead and make sure the ICD-and CPT books are shipped to youYour Medlook demo software will be shipped as planned and I will also order you a set of hard-copy textbooks at no-chargeYou should receive all of your material within 10-days.Best of luck with your studies,Joyce L***Director of Student Services