US Coachways, Inc.

Per the provisions of the agreement any vehicle that has malfunctioning AC or heat would be entitled to a 5% credit of the purchase price.Taking into the fact that if one of the vehicles had malfunctioning AC the offer submitted to the consumer exceeds what the consumer would be entitled back.The consumers statement that the drivers instrument gauges or seat not working is completely false.All vehicles undergo strict quality control and inspections through the Department of State and United States DOT; if there was any issue the vehicle would have pulled off the road and not allowed for passenger Cary.The consumer has not demonstrated any other supporting evidence to allow for any additional refunds therefore we stand by our offer and kindly ask the Revdex.com to administratively close this case

US Coachways has reviewed the consumers complaint and has offered a $refund because of the shortage of seats and time delay. The provisions of the agreement in which the consumer entered upon stipulate the US Coachways reserves the right to lease equipment through a third
party to fulfill its agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because:
I have my credit card statements for May - August and no credit was applied to the accountDid they just submit the credit today as result of this filing?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
[The response from US Coachways indicates they mailed a check to Mansfield Band Parents, and that the check was returned (it is implied that address information was incorrect) and they ask for us to reconfirm our mailing addressOur mailing address was on our original check to US Coachways, payment for which has yet to be refundedI find it hard to believe the business does NOT have a record of this addressOur address is also clearly shown in the record of this Revdex.com complaint that was filedFor the record, the address is Mansfield Band Parents Association* ** *** *** *** ** ***
For the record, I find this response unacceptable and restate that this complaint will not be viewed as satisfied until we have the demanded funds deposited in our account
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The quote was given on December **and a deposit was made within the ** days on January **. When I called to ask about the price change, I was told that it was an admin fee NOT that it was off peak season and that prices could change at any timeNews to me! Once again the information is being changedI was told and it was stated in the policy that the quote would be honored if deposit was made within ** days. Please show me in your policy that it said otherwise
Additionally, the BIGGER ISSUE at hand which was NEVER addressed is that US Coachways took funds out of my account on January **for the deposit amount of $1628.38 AND an additional $on January **They were unauthorized to charge my account for ANY such balance when it state in their policy: "US Coachways deposit policy:
We require a **% deposit upon securing a reservation when your trip date is outside ** daysOnce the date is within ** days all balances become due and need to be paid in full." That was just days???!!! Our event was scheduled for March ***, When I called to ask about it as well as cancel, I was told that it was a computer glitchSee below email from *** ***:
On Thu, Jan **, at 3:PM, *** *** wrote:
***,
We have received your notification of cancellationI apologize for the charges it was a glitch in our system and I have discussed this with my finance department and they can refund you the second charge However, as per our terms and conditions there will be a cancellation fee if you would still like to cancel
I still have not received ANY such refund OR even a call back from anyone from US Coachways concerning either one of my refundsI've called EVERYDAY to be placed on hold for more than minutes without ANY answer** *** apologizes for the glitch but has yet to refund my money for a mistake that they made! For that I think it is fair that a $cancellation fee should not even be charged as they informed me on many occassions that it was $and not until I cancel it became $Also, the total that was charged was $(deposit on January ***) and $("computer glitch" on January ***)I would like A FULL refund of $3427.94!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The trapped people over hours away and refused to helpThis does not even begin to cover the expenses that came from their failures
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#***, and have determined that my complaint has NOT been resolved because:
*** did advise that he would send a payment of $2,a weekHowever, they only sent $2,todayI suggest that the case will stay open until I get the full balance paid because the collection process has been going since February
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

The consumer will be refunded today less the $cancellation fee

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and
have determined that my complaint has NOT been resolved because:
Given the severity of the complaint we feel a % refund offer is not acceptable We had members of our group physically ill and unable to complete the trip We were over two hours late arriving to our destinationEvery single person on the bus trip was overcome by heat and fumes So much so that we had to stop the trip and get fresh air before we were able to continue the trip We were not delivered the services promised The trip down was late and physically unbearable We arrived home late as well and while the trip home was comfortable as far as the temperature and fumes were concerned, we were all uncomfortable and on edge due to the unsafe way the bus was being driven We will accept a % refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

US Coachways has reviewed the consumers complaint and has offered the consumer a refund of $which the consumer has rejected and is not willing to compromise for anything less
Our final offer to the consumer is $

I have reviewed the consumers complaint; the consumer was refunded in full for the full purchase price of the charter back on 01/**/

I have reviewed the consumers complaint and at this time USC has made the determination to deny the request for any refundThe consumer contacted USC on 8/**requesting a quote for services on 09/**/2016; the consumer had been notified from her sales consultant at the time of her call
and in writing that "Due to Low Availability" the price would be subjected to changeThe consumer had the choice to cancel the request with no obligation to USC instead accepted the price increase back on 09/**/2016.I have attached a copy of the consumers contract which clearly shows the driver was to pick up and deliver to only (2) locations and not three as per her statementIt is very apparent the consumer failed to review her itinerary prior to services and is trying to now collect a refund after services have been renderedPlease consider this case closed based on the information provided

A check has been cut and will be mailed todayPlease consider this case closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedJoe L*** with US Coachways has met my needs and I am, therefore, removing my complaint at this
time.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I believe that $is too low of a price to receive back when my needs were not metI confirmed two days before to make sure everything would go according to plan and it did notI was assured by my representative that I would get the times I wanted and the driver would be okay with what I asked but he was not and he was very unprofessionalI contacted a lawyer and she agrees that we should get atleast half of our money back.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[full refund is what we are looking for..]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

US Coachways has reviewed the consumers complaint and has denied a request for a refund
US Coachways understand that the consumer is not used to supplying drivers accommodations but it has always been US Coachways policy that the consumers supply drivers with lodging if there
trip legally requires itI have attached a copy of the consumers contract that clearly shows the consumer was made aware that lodging be supplied at the consumers expense

We have reviewed the consumers complaint
and as per the provisions of our agreement in which *** *** signed and
agreed to the following…
This company shall not be liable for
items left on the vehicle or loss of time to due to mechanical
failure,
inclement weather, or road conditions (road repair, accidents) or other acts
which U.SCoachways, Inchas no controlIf an event is cancelled due to
inclement weather (only if the venue closes) U.SCoachways Inc, has the right
to charge the client up to a $cancellation feeIf the client cancels
because of inclement weather but venue is open U.SCoachways Increserve the
right to charge 100% of charter costIn the event that the vehicle supplied by
U.SCoachways, Incsustains mechanical, electrical or other problems to
render it inoperable, U.SCoachways Incshall, at its sole option and
discretion provide another vehicle (color may vary), quality and cost to
complete the Charter obligation and that such replacement vehicle will satisfy
U.SCoachways, Incresponsibility under this agreementThere will be no
refund if an alternate vehicle(s) is supplied
The passenger coach bus in which ***
*** states he did not revive sustained mechanical failure in which caused US
Coachways to send another passenger vehicle which was all that was available
and which also resulted in the lateness.
US Coachways stand by its $offer
for the difference in vehicle and for the experience *** *** and his party received
Attached is a letter from our driver to
collaborate and support additional information

We will expedite the refund immediately less the $cancellation fee?