USA Moving Group

We do apologize for any inconveniences, the decision remains the same.  No refund will be issued.

Complaint: [redacted]
I am rejecting this response because: While I am fine with getting a refund, if it actually happens, I want the record of this incident to reflect that I cancelled the move on April 30, by calling the "moving representative," leaving 2 voicemails, and getting no response. I followed that with an email, which also got no response.  It wasn't until I called the number attached to the charges on my credit card, on 5/4, that I got any response.  
Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:There was no specified compensation offered in the response from USA Moving Group.  They did not even address the extensive and excessive amount of damage they caused to my belongings, which goes far beyond what would be expected in a normal move.  They can give all the excuses they want for the extra cost to me for the price of this move, but there is NO excuse for the damage they caused.  It is complete negligence on their part.  I have followed the instructions they gave me regarding  filing a formal claim with their insurance, but there has been no effort made to offer me any kind of settlement.  In addition, USA Moving Group specifically advised me they would reimburse me for my out-of-pocket expense to repair one of the items of furniture they damaged (a futon, which they disassembled and lost then lost the hardware), but they have not paid me for this.  They have completely exaggerated the number of items I moved with them ("an additional 180 pieces").  There were NOT 272 pieces, as they claimed.  In terms of weight, I actually moved less weight than in my previous move, so there is no way there could have been "additional weight."  And, if it is the policy of USA Moving Group that their drivers provide a minimum of 24 to 48 hours notice of pickup and delivery, as they stipulate on their claim, they are in complete violation in regard to my move,  They gave  me 13 hours notice of pickup.information has been provided to the customer to file a damage claim.  Our offices will not able issue a refund.  However; we will contact the offeringcompensations. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Original charges: 1297
Already paid: 847
1. USMovingGroup never handle a confirmation from the weight of the truck and the real weight of my households. I didn't want to sign a new contract with them on October 23rd and asked for a reimbursement of my deposit.  However, [redacted] from [redacted] sent another mover on October 25 who told me that my boxes looked below the 2000lb and that I could bring more because they already charged me. He confirmed they would send me the real weight but that never happened.  This mover asked me to sign a bunch of documents where there were lines in blank.  He answered it wouldn't affect me and that they would just launch my boxes.
I continued asking about this information to [redacted] but not until December I got a paper stating that I now owe them $1726.25 instead of the initial quote. 
There is no proof that my stuff exceeds 500lb and... Why would it be sharp 500lb? It doesn't seem reliable and I can weight box by box again in front of them and confirm with the mover how much each piece really is.
In the moment of moving out they also damaged the exit of my former residence and the complex owner is looking for a compensation as well.  The common area they pushed the things from is total liability of USMoving Group because its basically a sidewalk and on top of that USMoving Group wants to charge me $75?
Are they going to pay for my medical expenses due to the collateral issues these 'service' has caused? Because I got shingles and got affected financially trying to live without basic stuff I have in my households for 3 months.
USMoving Group didn't comply with the delivery date and by breaking the contract they are also in debt of crediting the costs of it.
There was no address in the initial request.  My request was to California because I didn't have a final address and I called them November 7 to give them an address.  I don't agree they are also charging for 'changing address' because my new residence is in California.
Does that mean that the final price for the move is 1307.75 and as I have paid 847, I have a remaining balance of 460.75?
Today in the morning I received a call from a [redacted] and a [redacted] rushing me to pay more than $900 else they will not deliver my stuff.  I still have no idea where is my stuff and in which condition they are. 
 
They inform me 3 weeks ago that my stuff was in California but at this point there is nothing reliable with them.  They always say the shipment is 'routed for delivery' but they never know when it will arrive.
Regards,
[redacted] 
 Complaint: [redacted]I am rejecting this response because:In regards to the delivery moment. We never received the calls, until Thursday January 22nd, 2015 when the driver said he would be in our premises after 4pm. We waited for him but he never showed up.  He called us at 7pm saying he was already in front of our house but we couldn't see him.  He figured out he didn't have the right address. We said [redacted], CA [redacted] which is in Los Angeles County.We have 4 points that US Moving Group needs still to clarify and haven't been resolved in this requests:1. Delivery time: it was defined to be on November 15, 2014 not January 24, 20152. They never provided us with official proof (Weighting station) that we had 500LB extra from our original request of 2000LB.   We have PROOF and PROFESSIONALLY measured the delivery of the boxes, one by one and we indeed have our stuff below the 2000LB.  We measured box by box and they delivered us 1348.9LB.  Saying so, we do have a SHARP measurement of our real load. NOT a RANDOM 500LB which they can't proof. WE HAVE RECORDED PROOF of the calls and discussions, even from the delivery moment.3. We received damaged furniture, boxes and we have missing households:    1 Vitamix Standard, Black1 Super Angel Juicer 55001 Focus Jupiter Large Commercial Juice Press1 Zumex multifruit Juicer1 Bissell Powerforce Helix vaccum1 Stainless Steel 13.2 Gallon Combo Shaped Trash Can with Infrared Motion Sensor2 white plastic IKEA trashcans.  These are so far the things we immediately checked on because we havent finished unpacking and we noticed when we weighted the boxes. On top of that, ALL of the boxes are damaged (they are hard and resistant of impact- they are plastic containers) However, the boxes present stabbing and surprising cracks on the lids and in the bottom of the boxes.  This also damaged our stuff.  The furniture also present notable damages with scratches and stabs even some parts being metallic are scrapped.4. They pushed us to pay $910 which don't even match with the document they forwarded us in this previous claim of $879.75 without taking in count $450 that we paid in cash to load and the $397 on deposit.  Bottom line we only needed to pay them $450 on delivery IF delivery was on time and manner. Not in pieces, late and with the WORST service EVER. We are still waiting from [redacted] in the USA moving group to send us the claim form. We expect them not to take another 8 months to send us the form and finish delivering our stuff. Regards,[redacted]
%

Complaint: [redacted]
I am rejecting this response because: I am currently in Arizona!! I don't know where my items are currently located, I don't know if my furniture is located in Chicago or Arizona, so will the company be weighing in my furniture in Arizona and I meet them at a facility out here in Arizona? I also dispute the revising of the contract and that is because I contacted [redacted]. on 8/10/2015 in reference to the inventory and he didn't add the additional items onto inventory so I shouldn't have a revised contract at all, there was an error on [redacted]. part not mines so I shouldn't be charged no additional charges, I also dispute the figure (amount) of how much I am being charged per additional pound because my contract says $0.60 cents per pound, so for 906 pounds at $0.60 cents that's $534.60 instead of the $0.74 cents per pound that I am being charged, the service that I have received from this company is definitely HORRIBLE!!! The price that I was given for this entire move is $1418.00 dollars and I have already invested $918.00 dollars, I was quoted other prices from different companies and this company price matched with the original company that I was going to go with now they are trying to get me on the backend!! The people within this company are FRAUDS to me because after several phone calls to 5 different people and several voicemails and no one returning my phone calls is very UNPROFESSIONAL and I should not have gotten the Revdex.com involved in this situation. I am a mother of 4 children, a single parent and I am new to Arizona, just trying to start our lives and here it is we're in an empty apartment with NOTHING in it!! I want to pay what I was told that I have to pay, I have the $500.00 dollars that I was told that I have to pay upon delivery of my furniture. There has been a lot of DISCREPANCIES and a lot of things that are being hidden and that's the reason why no one is getting back with me and trying to resolve the issues at hand. I have not seen a weigh in slip to show me proof of what my items weighed in for and I have requested that several times, and for this company to say that they will re-weight my items and I have to be present and if I can't then it's invalid that's a SLAP in my FACE!! So NO, I DO NOT ACCEPT THEIR RESPONSE!!
Regards,
[redacted]

We do apologize for the inconveniences; the customer made a
reservation with our office to relocate from PA to WV, moving an estimate weight
of 3319 pounds, a sum of 81 pieces. The customer did have additional items; the
inventory did increase from 81 pieces to 151 pieces which cause the weight...

to
increase from 3319lbs to 7420 lbs.  Supplying additional cost, estimates are binding as long as the original
inventory remains the same with no changes.  The customer in question transported additional.  In regards to damages customer has been
supplied with the information to file a claim.  The services were rendered and as it states
within the terms and conditions of the moving estimate if there are additional
services it becomes the responsibility of the customers to observe the additional
cost.

Complaint: [redacted]
I am rejecting this response because:
 This company did not answer any of our questions anf they never informed us that mover work for anorher company. I got the deal directly from USA moving group and they never unformed me about 120 days wait tume and neither they provided me with any information of how to initiate a claim. [redacted] the manager has been very unhelpful and always saying dont worry but never does anything in writing. I submitted damages to them back in July 12 anf until now they deny receiving it. At this point I want the company to email or mail me the claim forms and a proof that my claim in in process. I also have text messages from driver saying he had to unclude false information in the weight category so he does not get to pay fees at weigh stations which means they were not honest to start with. Again I need a written confirmation that they received my damages and pictures list and I need nothing less than a full refund at the point.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have...

requested this refund in May how can they be that backed up that it takes them 5 plus months to return my money I just think this is an excuse to further delay my money being returned!! Most companies would have contacted the customer to inform them of such a delay and I have not received any type of contact stating this previously, I've called several times on my own account before filing a complaint and was not mad aware of any type of delays was told that my refund was being processed. I just want my money back so I can be done with this company I'm very disappointed in the outcome.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because USA Moving Company has been promising to "send my refund to accounting for processing" ever since I first canceled with [redacted]...

[redacted] on August 4, 2015.   So you can understand why I am not content with a promise that they will refund.   My complaint will not be resolved until my  credit card account has actually been credited with the monies they owe me.  They have had more then plenty of time to get this straighten out.
Regards,
[redacted]

We do apologize for any inconveniences, within the terms and conditions it states delivery will be scheduled from the first date of availability. ...

Listed within the original moving estimate the date provided to our office was 9/24/2014.  From the first date of availability delivery could take up to 28 business days.  The customer signed via electronic signature acknowledging he agrees with the terms and conditions of the moving estimate.  Our office received numerous calls demanding delivery.  The shipment was scheduled with our long distance driver; once the long distance driver arrived to transport the items to the customer’s location in [redacted], a call was placed to inform the customer the shipment will be arriving within the next two days.  It was at this time the customer informed our office they were not prepared to take their shipment and wanted it stored and he wanted storage free of charge.  The option was recommended he allow someone to accept the shipment, customer declined.  It was also recommended he have the items be delivered to a storage unit of his choice that suggestion was also refused.  We will consider the storage cost, however; it will depend on when the customer is available.

Complaint: [redacted]
I am rejecting this response because: They refuse to answer their phones and they refuse to return the funds. A complaint is being sent to the Attorney General's Office and a legal suit is imminent. Further, I will work to ensure their business license is revoked.
Regards,
[redacted] and [redacted]

We do apologize, however; the rejection response is incorrect.  A bill of lading also a revised estimate was supplied to the prior to the move taking place, requiring a signature.  Without the signature before the services are to be rendered it can not take place.  Again the customer did sign agreeing to the increase of additional services.  As for the additional destination charge customer was aware prior to routing the truck to the new destination. The customer has advised our office of damages, we do have a claims management team, the customer must submit the claim form to begin the process. In which this information was provided to the customer as well.

The information remains the same delivery is scheduled to take place Thursday or Friday of this week.  Compensations will be at the desecration of [redacted].

we do apologize  for the inconveniences; however our records indicate the refund was process.  We are asking the customer to check with their bank

Complaint: [redacted]
I am rejecting this response because:
 This company is dishonest. Classic bait and switch. 
Regards,
[redacted]

We do apologize for the inconveniences; according to our cancellation department the customer has requested a charge-back of his funds.  Once a charge back is received we are prevented from applying any refunds to the account.  Our records show the monies have been retrieved from our account and are in he hands of the merchant.  The customer must contact his banking or merchant services.

We do apologize for any inconveniences; listed within the contractual agreement if there are additional services required,fees will be applied to the total cost of the move.  If there are additional costs those cost do become the responsibility to the customer in which services...

are beingrendered.  Doing the initial pickup additional services were added including additional packing.  The drivers arrived at the destination of thecustomer; the complex was not tractor trailer accessible.  Within the terms and conditions of the moving estimate if the complex or destination is not tractor trailer accessible. A shuttlecharge will be applied to the balance.  A shuttle was rented to complete the move, including a long carry.  Customer requested to speak to her salesagent, he was not available, he is a salesman, and may have not been available dueto speaking with other customers.  Any customer service issues are directed to our customer service team.  According to our records do show our customerservice department was available each time customer called.   We sincerely regret the move did not take place without incident and will work hard to be assured all issues are addressed.

We do apologize for any inconveniences; the original estimate was taken via the telephone.  Customer was aware that USA does not do in-house estimates.  However we do attempt to get as much information as possible from the customers directly.  The original estimate givenvia...

the customer included 20 Items, and 92 pieces.  When our drivers arrived a survey was takenof the home, it was immediately documented there were additional items to be moved.  The drivers loaded an additional 180 pieces, giving a grand total of 272 pieces. Therefore additional weight to the overall move, this will also require the moving estimate to increase in cost. Our moving estimate states our driverswill call to confirm pickup or delivery 24 to 48 hours before.   The movers who assisted with the move have a claim management group, theinformation has been provided to the customer to file a damage claim.  Our offices will not able issue a refund.  However; we will contact the offeringcompensations.

Our mutual customer booked a move that consisted of transporting from OH to CO.  Details of the move included the transporting of 2000 lbs no packing.  However; included within the provided services of the move blanket and pad wrapping of all furniture items.  PACKING SERVICES...

(boxing) is a service that is charged.  If a customer request packing at the initial booking of services the services will be quoted at a price that includes the additional packing.  This is not the same as blanket and pad wrapping.  Additional packing includes the packing of fragile items such as pictures, lamps, tv's, kitchen items, clothing left in drawers etc.  We do apologize for any and all inconveniences; However; when our drivers arrive and there is additional packing to be done the charges will be applied.  Per the Department of Transportation all loose, free standing items be boxed, preventing damages including injuries.

We do apologize for the delays, the refund is being processed as quickly as possible.