USA Moving Group

The customer in question contacted our office to schedule a move.  An estimate was provided detailing the items being moved, the distance.  The total cost for this particular move prior to...

being serviced was $[redacted].  A deposit is requested it is taken from the total cost $[redacted].  The deposit is an administrative fee, for scheduling and preparing the sequence of events to take place.  Once a deposited has been taken to secure the reservation we attempt to route our trucks (USA), if through logistics it is a USA truck will not be available to transport the shipment we do request the assistance of other movers within our network to assist.  Information is located within the terms and conditions of the moving estimate that was provided to the customer prior to the move taking place. The customer did have additional items causing her price to increase. We do apologize for any inconveniences, no refund will be granted.
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We do apologize for the inconveniences; the customer wasprovided detailed instructions regarding filing a claim with the claimsmanagement group representing [redacted].  I do apologize there was an offer made in theamount of ($175.00) for the inconveniences including sending a release for the compensationsto be released.  In which has not beenreturned for processing.  The customer signed the bill of lading along with revisedestimate agreeing to the revised calculations of the move.  If he did not agree it did have the option ofnot allowing the move to be serviced or only transporting the originalestimates.  The customer must follow upwith [redacted] to file his claim.

We do apologized for any inconveniences; however the customer in question did have a conversations with our customer servicesupervisor on 12/12/14 in which at this time the discussion of the $175.00 took place.  This information was also emailedto the customer.  On 12/30/2014 the release for the amount of $175.00 was mailed via standard mail.  The customer was also provided direct contactinformation for filing a claim for damages.

Complaint: [redacted]
I am rejecting this response because:I contacted USA MOVING GROUP by phone and explained I DO NOT have a printer to print the claim form they said I need.  The man on the phone told me to email the photos and an explanation of the damages to the customer service email address he provided me.  I DID THAT!!!!!!!!!!  And have received NO REPLY from the company.  It amazes me the Revdex.com can reach the organization for comments, and yet when I try to reach them by either email or phone, I get no email reply and a recorded message stating that the phone number is no longer in service.  They now say I have been told how to start the claim process......I DID!!!! WHAT ELSE AM I SUPPOSED TO DO??????  They apparently think I'll give up and let this matter drop.  I assure you I won't.  I am done corresponding with them through the Revdex.com.  My next communication with them will be from my lawyer early next week. 
Regards,
[redacted]

We do apologize for any inconveniences; customer requested a claim form on 1/23/2015 via standard mail.  We do apologize if it has not been received, however; we are attempting to mail via standard mail.  The customer changed the destination while the move was in progress, there was a difference of 400 miles, all moves are booked with regards to weight and mileage.  The balance was confirmed with the customer prior to being schedule for delivery, including the additional cost for the change of destination address.  Once the claim form has been returned to our office, it will be processed as soon as possible.

Complaint: [redacted]
I am rejecting this response because: I was told that those things were included because I asked very specifically if they were and [redacted] the estimater lied through his teeth saying that they were included. He clearly only said that so you liars would get my business. Then the price would be jacked up and I'd be stuck having to pay for it because it needed done and I wouldn't have any other options. That's not how business are run. All you would have done is tell me that it wasn't included but when I asked multiple people and they are lied to me, then I have a problem. That's dirty business. Absolutely dirty business. 
Regards,
[redacted]

We do apologize for any inconvenience; however this particular move did not included any packing into boxes, what is included in the original move is blanket wrapping of large items.  The packing of items into the boxes is an additional cost to be added to the move weather in the original contractual agreement or during the process, it is an added expense. The interoffice recordings were reviewed there estimator asked if the customer wanted our office to pack his entire house, customer advised no.  There was also a discussion of blanket wrapping. Any additional services being rendered will be the responsibility of the customers.

We do apologize for any inconveniences,we ask the customer in question to review the terms and conditions of their moving agreement.  All moves are reasonably dispatch in accordance to their specific destination.

Complaint: [redacted]
I am rejecting this response because: I am aware of this, my claim has nothing to do with my stuff been place on storage is because first they never advise me that I was going to be  charge for it at the time of sale and offer made by the seller person, and 900 dollars is not a joke for my stuff arrived and broken too. I am not satisfied with  the way they handled this and over that get charged to for weight and never advise on time, if I do not call on my own they would just showed up and make me pay more money wish I believe is outrageous and overcharged. Not a good Customer Service, and taking advantage of offer and people needs to move their stuff. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: If USA Moving Group claims that their policy is only cash or money order for payment, then why was my credit card used as a form of payment for the deposit of $490? Also, why did their Senior Moving Coordinator write to me in an email and tell me that my cc payment is fine? And, if that is their only policy, why would the Senior Moving Coordinator also then say to me in an email that if permission was granted to use a credit card as payment, that it would only be accepted at time of pickup and delivery? There are many contradictions with their policy, yet they continue to mislead people into signing a contract with this policy in writing. They take the liberty to say what they want to the customer to get the job (ie. granting permission to use a credit card as payment), but then do not honor their agreement with their customers. I refuse to accept their response but it is not what was agreed upon for me and my business matter with them.
Regards,
[redacted]

We do apologize for all inconveniences; the customer in question is not entitled to a refund. Operational procedures were in place, in accordance to the company records customer cancel the day of the scheduledpickup.  As part of the initial booking the customer was provided the terms and...

conditions of the moving estimate signedagreeing to the terms and conditions dated 4/18/2015.  No refund will be issued.

The information remains the same, as part of the moving industry the method of payment is via certified funds (postal money order or cash ) only.  Customer signed agreeing and accepting the terms and conditions of the moving estimate.

Within the conditions of the terms and conditions it states if there are additional services it is the responsibility of the customer:  Please review the insert taken from the contractual agreement signed via the customer: Optional Accessorial Services and Additional fees (if applicable to the move): It is customary for the carrier to offer additional service options to the customer. Optional services include, but are not limited to, storage, packing, materials, unpacking, appliance servicing, shuttle, long carry, rigging hoisting and lowering, wooden crating, exclusive use of vehicle, guaranteed delivery, etc. If customer orders an additional service or an additional service is required to complete the move then the charge for the service will be added to the final bill. Optional Accessorial post contract services not included in your estimate include:First flight of stairs is included, each additional flight is $50.00.Long carry: first 100 feet are included, each additional 100 feet will be charged $75.00 per 100 feet.Shuttle service: if semi-trailer cannot get reasonably close to building or house for loading/unloading, a shuttle truck may be required to perform relocation at a minimum charge of $300.Packing of fragile/delicate items (such as TVs, glass, etc.); packing and crating services not already listed within proposal; loading of bulky items (such as a motorcycle).Packing supplies such as boxes, bubble wrap, etc.Storage: any additional month will be charged at $0.35 - $0.45 per cubic foot ($129 minimum).For full packing service: All labor and materials to professionally pack all boxes, fragile items, and furniture listed. If additional items are added at time of pick up, then the total price for full service packing will be increased and adjusted by the guaranteed rate provided. A new agreement will be presented at time of pick up.

The customer made a reservation with our office to have household items transported 2000 lbs. Listed within the terms and conditions, it states if there are additionalservices including additional weight the customer are responsible.  Our records show there was additional 5oo...

lbs,long carry, and a change in destination fee.  The original destination was to [redacted]to [redacted], CA.  The original cost without the additional serviceswas $1297.00 before the issued discount $1612.80 after the additional servicesthe total cost of the move $1307.75.  Please review the attached documents.  The shipment has been routed for delivery,

Complaint: [redacted]
I am rejecting this response because:
I DON'T CARE WHAT CONTRACT I SIGNED OR WHAT I AGREED TO.  I DID NOT AGREE TO PAY FOR ALL MY THINGS BEING MANHANDLED AND BROKEN.  PLEASE SEE ATTACHED PHOTOS.  THEY ARE ONLY 4 OF OVER 50 ITEMS WHICH WERE DAMAGED.  I WANT SOME OF MY DAMN MONEY BACK TO REPLACE EVERYTHING YOU BROKE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!  IF THE Revdex.com CAN'T ACCOMPLISH ANYTHING, MY LAWYER SAYS HE WILL BE GLAD TO REPRESENT ME IN MY LAWSUIT AGAINST YOU.
Regards,
[redacted]

We working to deliver the processions as quickly as possible, the driver have been routed.  He will also be servicing, the shipment is part of a route and will be delivered.

Complaint: [redacted]
I am rejecting this response because:
There was one attempt to contact me Friday in which the pick up was scheduled for be 10/25.  As stated I received a threatening phone call from the driver that if I did not choose 10/24 am I would not have my items picked up for 10 days as he said he wanted to leave because it was convenient for him. He refused to back down after I stated I was not ready to move and would not accept no for an answer. He stated I would receive a full refund of my money per text message. Screenshot will be enclosed. I expect a full refund and will choose a company that uses reputable drivers.
Regards,
[redacted]

We do apologize for the inconveniences, the refund is being processed.  We sincerely regret the delays.  Once the refund is processed the customer will receive notification.

I spoke with [redacted]. regarding my upcoming move from California to Louisiana. One of my main concerns is that I needed to use a credit card for the entire purchase of their services. I was told by [redacted] than its not standard practice to use a credit card for final payment but they would make an exception for me. I was adamant that this was absolutely necessary because I couldn't spend what little cash I had in savings. This cash was for me to live on short term after I relocated. Again, [redacted] assured me it would be fine and I was going to be able to use my cc for all transactions with them. Well, of course he LIED!!!! They will say anything to get your business. I was also told that they were privately owned and they don't farm out their jobs, that's why they can keep their costs down. Another LIE!!! A completely different moving company picked up my items, they were then given to another company that drove my items to LA. My items were moved around from truck to truck at least once that I know of. Several of my boxes, which were clearly marked with red "FRAGILE" stickers came crushed! Event though I packed them myself I bought all the proper packing material (ie. divided boxes for glasses, bubble wrap & glass pouches) I have several broken glasses, the boxes were crushed. These I found later and honestly the [redacted] they put me through, I'd rather take the loss. They did however ruin a vanity of mine with THEY wrapped themselves. The guy who unloaded my items at my final destination took pictures and said he would submit the claim. I wrote what was wrong, what piece it was and took pictures myself. It's been 15 days and I have yet to hear from them. Also, when the gentleman showed up to drop off my items he was alone! Apparently they get local people to help unload. The one guy unloaded almost the entire truck by himself. When the two other men showed up (one hour later) they brought in a couple pieces of furniture. One of the men actually stayed outside to remove the tape from the blankets they used. Ridiculous!!!! To finish this nightmare I was told I could NOT use the cc to make my final payment. It had to be cash or Post Office money order only!!! I got into an argument with one of the office girls who told me to take my cc to the post office and they would give me a money order. Not only did the post office NOT take cc's for this service, you HAD to use a debit card. She tried to politely tell me that they would hold on to my items until I could get cash. I then said that was holding my items hostage. Which it was!!! I get my items when they get their cash!!! The whole experience from beginning to end has been such a nightmare. I also tried calling [redacted] so he could straighten the mess out with the cc/cash situation. OF COURSE [redacted] never answered his phone. I even tried on several occasions and nothing!
This is not even everything that happened with them. If I did write everything down it would be a novel.
DO NOT USE THIS COMPANY! IT WILL BE THE BIGGEST MISTAKE OF YOUR LIFE! I only wish I had read these reviews before booking them. Do yourself a favor, pay the extra money for someone reputable!! You'll thank me later. Worst company ever to do business with.

Complaint: [redacted]
I am rejecting this response because: They have not refunded my money.  I spoke to a customer service rep on 9/16/15 and was told it wasn't processed and he would send an email to accounting for a status update and have a supervisor call me.  I still haven't heard from anyone.  I also double checked with my bank and they confirmed that the charge has not been reversed and no credit has been processed.  This company is lying and I still expect my refund.  Also they claim they are going to reach out to me in their response but not one time have they called me to discuss this situation.  
Regards,
[redacted]