USA Moving Group

Complaint: [redacted]
I am rejecting this response because:I DON'T CARE WHAT CONTRACT I SIGNED OR WHAT I AGREED TO.? I DID NOT AGREE TO PAY FOR ALL MY THINGS BEING MANHANDLED AND BROKEN.? PLEASE SEE ATTACHED PHOTOS.? THEY ARE ONLY OF OVER ITEMS WHICH WERE DAMAGED.? I WANT SOME OF MY DAMN MONEY BACK TO REPLACE EVERYTHING YOU BROKE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!? IF THE Revdex.com CAN'T ACCOMPLISH ANYTHING, MY LAWYER SAYS HE WILL BE GLAD TO REPRESENT ME IN MY LAWSUIT AGAINST YOU
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because USA Moving Company has been promising to "send my refund to accounting for processing" ever since I first canceled with [redacted]
[redacted] on August 4, ? So you can understand why I am not content with a promise that they will refund? ? My complaint will not be resolved until my ? credit card account has actually been credited with the monies they owe me? They have had more then plenty of time to get this straighten out
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:There was one attempt to contact me Friday in which the pick up was scheduled for be 10/? As stated I received a threatening phone call from the driver that if I did not choose 10/am I would not have my items picked up for days as he said he wanted to leave because it was convenient for himHe refused to back down after I stated I was not ready to move and would not accept no for an answerHe stated I would receive a full refund of my money per text messageScreenshot will be enclosedI expect a full refund and will choose a company that uses reputable drivers
Regards,
[redacted]

I spoke with a customer Rep at USA
Moving Group today, 9/15/and was told that his system did not show that the refund had been processed? He said he would have to email the accounting department for an update? I asked to speak to a supervisor and was told he would have someone call me back? I also checked with my bank today and they confirmed that no refund has been credited back to my account from USA Moving Group? They are lying and continue to give ? me the run around! ?
? Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

The response remains the same.? We will continue to research the account for verification

I am writing you this morning due to the no response of the company to my rejection on 9/15/2015, I received a call on 9/16/from a gentleman by the name of [redacted] from the USA Moving Group at 12:pm (Arizona's time) from phone number 228-284-and I thought that the gentleman was calling me to resolve this issue at hand, instead [redacted] was calling me to do a price quote, I then stated to [redacted] that I was a customer already and I'm just trying to get this issue resolved about my furniture, [redacted] stated to me that he would pass my information on to a supervisor and someone would call me back before the end of the business day, I never received a call back from the companyMy concern is that the company is stalling!! My furniture was picked up from my storage facility in Chicago, Illinois on August 28, and the reason why I had my items picked up on that day was so that I wouldn't have to pay for storage for the month of September in Chicago, I knew that my apartment in Arizona would be ready by September 15, 2015, USA Moving Group representative [redacted]stated to me that I would have month free storage at the companies storage facility and if my items had to be stored at their facility longer then I would be charged storage feesMy items were being stored in Chicago at the storage facility in a 5xunit at $dollars a month and USA Moving Group storage fee is $dollars a month per the contract in which I REFUSE TO PAY FOR STORAGE due to the companies lack of NOT TRYING TO RESOLVE THIS ISSUEI have made several attempts to resolve this issue and get my items, I have been dealing with this company since August 5, 2015!! My children and I are living in a bedroom apartment, sleeping on the floors not having a bed or covers to lay our heads on, not having plates or even utensils to eat with, not having a shower curtain up in my bathroom to even take a shower or even face towels to wash our bodies, I am new to Arizona and I came out here to get a new and fresh start, I can't even find a job at this point because I'm a Chef and all of my uniforms to wear in the kitchen, as well as my shoes this company is holding at HOSTAGE!! This has been stressful!!! All of the things that have occurred is this companies fault, I did my part from day one, the error that occurred was from [redacted]'s end because if you look at the original contract I gave him an idea of what I had in my storage unit, I made the deposit on August 5, for me to hold the price that I was given as well as the space on the truck, [redacted] instructed for me to go over to my storage unit to do inventory in which I did inventory on Friday August 7, and had taken pictures as well as did inventory, I called [redacted]on Monday August 10, and gave him the full inventory of my unit, [redacted]stated to me that he would revise my inventory (add on the additional items) and [redacted]didn't do that and that's the reason why I'm in this situation because of this company not doing their job/service!!?

We do apologize for the inconveniences; our mutual customer must
contact the agents office to file a claim, or go on their claim managements web
sight in witch is
www.[redacted] located
in the state of AZ.? The customer must
contact their office to file a claim.? Within
the claim our mutual customer can also request compensations for delays as it
relates to the delivery.? However; the
customer did sign agreeing to the terms and conditions where it states delivery
could take up to business days from the first date of availability

We do apologize for any inconveniences; the information has been forwarded to the accounting department for processing.? In which their office is advising they are delayed within the structure of processing refunds

Complaint: [redacted]
I am rejecting this response because: They have not refunded my money? I spoke to a customer service rep on 9/16/and was told it wasn't processed and he would send an email to accounting for a status update and have a supervisor call me? I still haven't heard from anyone? I also double checked with my bank and they confirmed that the charge has not been reversed and no credit has been processed? This company is lying and I still expect my refund? Also they claim they are going to reach out to me in their response but not one time have they called me to discuss this situation?
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The business' response continues to offer only vague indications that my possessions are in transit. They can not tell me where the goods are located on the route, or when they will be delivered. The delivery was contractually committed to be within 28 business days, and that commitment has not been met, nor is there anything concrete to tell me when the delivery will take place. This is a big disruption of my life. I do not trust that this business is reputable because of how they misrepresented their services when soliciting my business, and because of their seeming inability to track and report on the status of my possessions in transit.
 
Regards,
[redacted]

We do apologize for any inconveniences; the customer in question did have a reservation with our office to have her items relocated from one state to another After reviewing our records calls were returned to the customer, when the estimator was available to return calls.  He is a...

senor salesman's and his responsibility are very demanding.  We do apologize he did not return the calls as quickly as the customer felt was in a timely manner.  However; our customer service department also attempted to speak with the customer offering assistance.  Phone records were reviewed showing calls were returned.

Complaint: [redacted]
 
 
I am rejecting this response because:
Partial shipment received on 10/21/14. Still awaiting receipt of bookshelf. Truck driver noted some items were mistakenly labelled to be delivered to [redacted].
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was lied to about additional charges and the fact that sales person told me that USA Movers was not a broker and I would have my belongings witin 2-3 days. Not 8 days. I run a business and was not able to do so because desk/products/office supplies were sitting in a warehouse for over a week. I was forced to sleep on the floor for over a week.Charges: $30 each for sofas (3) - [redacted] (sales person said it was included)$375 packing fee charged by [redacted]Walking fee ($75 x 2) - Said I would not be charged because apartment I was moving out of had an elevator and apartment moving into had 1 flight of stairs. Never mentioned a flight of stairs = 7 steps  Charged another estimate charge. - All this after my belongings were loaded on the tuck. In short... USA Movers mis-represented themselves as a moving company, not a broker, and extra fees that would be charged.  Regards,
[redacted]

We do apologize for the inconveniences; the customer made a reservation with our office for approximately 2611 lbs.  To be picked up from a 10x20 storage unit.  When the drivers arrived it was open, it was immediately noticeable the storage unit was completely full.  A 10x20 storage unit full is about 8000 lbs in which is an estimate it can hold more. The customer advised our agents she did not remember exactly what was in the storage facility directly. Please review the following:
Thank you for choosing USA Moving Group. We are happy to provide you, the Customer, this estimate based on the list of items and services you requested at the time this estimate was prepared. This binding estimate is based upon the specific items to be moved and services ordered as listed on the estimate. Your estimate price is guaranteed not to change unless you order additional services, add additional items, or additional weight to be moved which are not listed on the estimate. This document is a binding estimate and not a contract. The contract for moving services is the "Bill of Lading" which is entered into by you, the customer, and the moving company on move date. This estimate includes the following services to be performed by the carrier:
Transportation of goods with either 18-wheeler or 26 ft. straight truck.
Disassembly of all standard furniture required for safe transportation.
Reassembly for all items disassembled by the movers on the day of pick-up.
Wrapping of all furniture with quilted moving blankets.
Itemized inventory indicating condition at origin.
Loading & unloading of all goods.
All transportation, taxes, tolls, mileage, and fuel surcharges.
Standard valuation protection up to $10,000 based on 0.60 cents per lb. per article.
No elevator charges.
30 days free storage in a secured climate control storage facility with free redelivery to destination (out of state moves only; not available for shipments from MO or KS; Customer must request this when the estimate is prepared and it must appear on this estimate agreement).
No charge for packing tape and moving pads.
No date change penalties if your request is made more than 7 days before your originally scheduled pick-up date.
Optional Accessorial Services and Additional fees (if applicable to the move): It is customary for the carrier to offer additional service options to the customer. Optional services include, but are not limited to, storage, packing, materials, unpacking, appliance servicing, shuttle, long carry, rigging hoisting and lowering, wooden crating, exclusive use of vehicle, guaranteed delivery, etc. If customer orders an additional service or an additional service is required to complete the move then the charge for the service will be added to the final bill. Optional Accessorial post contract services not included in your estimate include:
First flight of stairs is included; each additional flight is $50.00.
Long carry: first 100 feet are included; each additional 100 feet will be charged $75.00 per 100 feet.
Shuttle service: if semi-trailer cannot get reasonably close to building or house for loading/unloading, a shuttle truck may be required to perform relocation at a minimum charge of $300.
Packing of fragile/delicate items (such as TVs, glass, etc.); packing and crating
services not already listed within proposal; loading of bulky items (such as a motorcycle).
Packing supplies such as boxes, bubble wrap, etc.
Storage: any additional month will be charged at $0.35 - $0.45 per cubic foot ($129 minimum).
For full packing service: All labor and materials to professionally pack all boxes, fragile items, and furniture listed. If additional items are added at time of pick up, then the total price for full service packing will be increased and adjusted by the guaranteed rate provided. A new agreement will be presented at time of pick up.
No refund.

We do apologize for any inconveniences.  Our mutual customer made a reservation with our office to relocate 2527 lbs.
yes;">  Our agent arrived a revised estimate was given which includes the additional services required for the move.  The weight increased from 2527 lbs – to – 4000 lbs.  This was an increase of 1473  lbs including packing services that were not included in the original order.  As for the customer request for weight tickets, customer signed waiving her option to attend the weight station on 7/24/2014.  Our office will reach out to the customer to have all issues reviewed via the compensations’ department.

We do apologize for any and all inconveniences, our office attempts to provide excellent levels of service.  We are deeply sorry the events of...

this move did not measure up the expectations of the customer.  Our office had all intentions of servicing the move directly but due to our drivers running behind found it necessary to request the assistance of [redacted] Van Lines to service the move.  Once we select an agent to assist, all information regarding the relocation is forwarded for their review.  We do ask that once their office has agreed to service the relocation of services their office communicate with the customer’s directly.  We do apologize if this did not occur.  Once our customers call in and are requesting information, our office in turn calls the agent to request information whether it be for pickup, delivery, or balance due, of the shipment once the information is received it is relayed to the customer.  There is absolutely no intention to mislead ours customers with any information received.  There are times when drivers may request cash at delivery, it is usually for fuel and tolls and expenses.  We do apologize the request was not made prior to customer retrieving the method of payment in the form of a cashiers check.  Our deeply regret any inconveniences; the account will be forwarded to our complaint department for further review.

We do regret the move process did go as smoothly as planned and we do apologize.  It is listed in our terms and conditions if packing services are required. The drivers will do so and the charges will be applied to the balance of the move.  During inspection of the household its being move and it has been observed that packing is necessary the customer is updated for approval.  There are necessary prevented measures our drivers must do in order to prevent damages from occurring to glass and or breakable items.  It will help prevent injures to employee’s and or the customer directly.  Our office does not threaten customers again it is within the terms and conditions if a customer should cancel the services within seven days of the people window, no refund will be processed.

An emailed has been forwarded confirming the conversation regarding the balance being waived that took place on 10/27/2014.  The drivers is en-route, the driver is servicing customers along the route and will give the customer a call directly 24 hrs piror to arriving at the delivery destation.

Our office is requesting the original individual that made the reservation contact office.  This request has been made via email, all received is an email filled with profanity. Again we are requesting the owner iOur office is requesting the original individual that made the reservation contact office.

We do apologize for any inconveniences;  after careful research of the account the following was determined.  The original booked dates was 1/22-23/15 customer called on 1/19/2015 requesting to change her dates.  At this time the customer was within the seven day cancellation window.  Customer was within the original window of service dates requested when she changed dates.  There will be no refund.