USA Moving Group

Complaint: [redacted] I am rejecting this response because: I changed my move date to June 13th and the moving company indicated that was not a problem to move from June 20th to June 13th They didn't arrive until June 14th They have been very difficult to deal with through this entire process It's been very stressful They will not even tell me where my shipment is at this time No one never mentioned anything about days and it's not stated in my contract on any paperwork that they gave me I would have never used a moving company that would take days to delivery my itemsThat is entirely too long This is unacceptable business practice No one should have to go through this type of stress with a moving company Moving is stressful enough Regards, [redacted]

We regret your move did not go as smoothly as planned We will have our compensations department contact the customer to resolve his complaint We attempt to relocate all customers with excellence and do apologize if this did not occur However; we are govern by the Department of Transportation and must facilitate all moves within their regulationsOur office will make contact directly with the customer

Complaint: [redacted] I am rejecting this response because: I called and emailed on the 19th requesting cancellation that was scheduled for the 27/28th move Well before the day cancellation period I demand my refund immediately Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: USA moving agreed to lock the price as long as I didn't change anything according to the original estimateDuring pickup they doubled the price even though nothing was addedWhen I refused to pay double they threatened me with keeping my deposit if I didn't go through with paying the new priceIt was a classic bait and switch Regards, [redacted]

We do apologize for the inconvenices; however the information / decision remains the same, additional services requires additional cost in which becomes the responsibility of the customer

We do apologize for the delays and inconveniences; our office is dignity working to resolve the issues of this delayed delivery as soon as possible It is not our intentions to be delayed, however; logistical it will occur The customer will be compensated for the delaysWe do appreciate her patience and time

We do apologize for the inconveniences, as part of the original contract in which the customer in question sign via electronic signature 5/21/agreeing and accepting the terms and conditions of the original contract, please review the followingUSA Moving Group (MC #702685) is a moving carrier/broker authorized by the Federal Government to transport an individual shipper's household goods.The quoted prices and terms are based on the information provided at the time the estimate is preparedThe items currently in your inventory have been converted to an estimated weight/volume (or minimum if noted) used to determine the transportation requirements upon which your price is basedAny modifications to your inventory may result in different prices and terms consistent with the carrier's tariffDue to the need to reserve adequate space for transport, all modifications (for example, changing pidate or decreasing inventory) must be made at least business days before the scheduled pidateIf any additional items, packing services or labor services are added or required at the origin or destination then you may be charged for those items and servicesCarrier may reserve the right, at your expense, to re-pack any item not correctly packed by the shipper (for example, you should not leave items in drawers)If you are moving any appliances then they must be disconnected, emptied and dry before pick-upMovers are not allowed to do any type of plumbing or electrical connections.Based on the distance of your move, delivery may take up to Business Days (the range begins on the first day of the client's availability); goods may be warehoused before delivery.Any Restrictions on pior delivery, such as No Weekend Delivery, or No Delivery Before (or After) 5:00PM may cause your pior delivery schedule to go past the estimated time/date, and may accrue additional charges

We do apologize the response remains the same.? Refunds are being processed as quickly as possible

Complaint: [redacted] I am rejecting this response because:Sending small print of your contract does not in any way address the concerns of my complaint:Where in your small print does it give permission to your salesforce to misrepresent yourselves as movers and not brokers? To guarantee delivery dates? To tell me I wont be charged long carry rate? To tell me blankets and wrapping of my sofas was included?Based on the follow quotes from your small print why was I charged these fees?"First flight of stairs is included, each additional flight is $50.00.Long carry: first feet are included, each additional feet will be charged $ per feet" - Sales person told me I would not be charged any of the fee's based on the previoius quoteUpon pickup the truck backed directly to apt entraced and had access to elevator to my apt Upon delivery I had flight of stairs as I am on the second floorWhere in your small print does it say that DOT states that a flight of stairs is steps? Why was I charged a long carry fee on both pickup an delivery?Bottom lineI have stated my complaints numerious times and again you have not addressed why you misrepresent you serviceStop quoting your small print and address my complaints Regards, [redacted] ***

We do apologize for any inconveniences; and deeply regret our mutual customer did not have the opportunity to review the moving estimate that was signed agreeing to the terms and conditions of the moving estimate We do not broker moves; however we do have within our network of agentsthese agents will take on the responsibility of performing the move The agents are not used as a means to keep the business on scheduled But there are utilized when the trucks of usa are unable to provided the services contracted to do so

We do apologize for inconveniences, the customer been refunded she must check with her credit card merchant (MasterCard) We deeply regret any delays or inconveniences

We do apologize for any inconveniences; our accounting department has advised it is being processed as quickly as possible However; we are requesting the customer contact our office directly to further discuss the issue

We do apologize for any inconveniences; and deeply regret our mutual customer did not have the opportunity to review the moving estimate that was signed agreeing to the terms and conditions of the moving estimate.? We do not broker moves; however we do have within our network of agentsthese agents will take on the responsibility of performing the move.? The agents are not used as a means to keep the business on scheduled.? But there are utilized when the trucks of usa are unable to provided the services contracted to do so.?

We do apologize for any inconveniences,we ask the customer in question to review the terms and conditions of their moving agreement All moves are reasonably dispatch in accordance to their specific destination

I spoke with [redacted] *regarding my upcoming move from California to LouisianaOne of my main concerns is that I needed to use a credit card for the entire purchase of their servicesI was told by [redacted] than its not standard practice to use a credit card for final payment but they would make an exception for meI was adamant that this was absolutely necessary because I couldn't spend what little cash I had in savingsThis cash was for me to live on short term after I relocatedAgain, [redacted] assured me it would be fine and I was going to be able to use my cc for all transactions with themWell, of course he LIED!!!! They will say anything to get your businessI was also told that they were privately owned and they don't farm out their jobs, that's why they can keep their costs downAnother LIE!!! A completely different moving company picked up my items, they were then given to another company that drove my items to LAMy items were moved around from truck to truck at least once that I know ofSeveral of my boxes, which were clearly marked with red "FRAGILE" stickers came crushed! Event though I packed them myself I bought all the proper packing material (iedivided boxes for glasses, bubble wrap & glass pouches) I have several broken glasses, the boxes were crushedThese I found later and honestly the [redacted] they put me through, I'd rather take the lossThey did however ruin a vanity of mine with THEY wrapped themselvesThe guy who unloaded my items at my final destination took pictures and said he would submit the claimI wrote what was wrong, what piece it was and took pictures myselfIt's been days and I have yet to hear from themAlso, when the gentleman showed up to drop off my items he was alone! Apparently they get local people to help unloadThe one guy unloaded almost the entire truck by himselfWhen the two other men showed up (one hour later) they brought in a couple pieces of furnitureOne of the men actually stayed outside to remove the tape from the blankets they usedRidiculous!!!! To finish this nightmare I was told I could NOT use the cc to make my final paymentIt had to be cash or Post Office money order only!!! I got into an argument with one of the office girls who told me to take my cc to the post office and they would give me a money orderNot only did the post office NOT take cc's for this service, you HAD to use a debit cardShe tried to politely tell me that they would hold on to my items until I could get cashI then said that was holding my items hostageWhich it was!!! I get my items when they get their cash!!! The whole experience from beginning to end has been such a nightmareI also tried calling [redacted] so he could straighten the mess out with the cc/cash situationOF COURSE [redacted] never answered his phoneI even tried on several occasions and nothing! This is not even everything that happened with themIf I did write everything down it would be a novel DO NOT USE THIS COMPANY! IT WILL BE THE BIGGEST MISTAKE OF YOUR LIFE! I only wish I had read these reviews before booking themDo yourself a favor, pay the extra money for someone reputable!! You'll thank me laterWorst company ever to do business with

We do apologize for the inconveniences ; however our records are showing the refund was processed The information had been forwarded to the accounting department for research and verification We will contact the customer with our findings

We do apologize for any and all inconveniences, our mutual customer made a reservation with our office to have her household items relocate from [redacted] ** to [redacted] *** ** Provided within the inventory were a list of extensive glassware, including glass shelves in the curio cabinet and wine cabinet Once the drivers did an inspection of the premises of the items to be loaded into their truck, customer was informed of the need for packing of glass and breakable itemsIt was recommend the items be packed to prevent damages and or injures The cost of packing the glass and or breakable items were $ [redacted] Customer refused to pay, our office offered to pay the packing charges on her behalf, customer cancelled the move We also offered to send another agent to perform the move, customer continue to refuse any assistance or swervices being offered A refund was processed on 7/17/in the amount of $ [redacted] customer must contact her financial intuition for status of the refund

I rejected because they are lying about I dint wanted to waite for suposly a driver you can tell they are the wores moving company ever and thief any ways I guess they need the money more then me?

Complaint: [redacted] I am rejecting this response because: After contacting the business last week (sales representative) that the customer would be working out of town for the next weeks and after talking to the moving company(customer service) again on Monday morning to remind them of the customer being out of town for the next weeks (per the advisement of the sales representative), the moving company called at pm est to inform the customer that a truck was now available to take the shipment from their warehouse in [redacted] to the address in [redacted] **Since the customer would not be available immediately to accept delivery, payment was demanded by the moving company for storageThe customer informed the representative that he would talk to the original sales representative for clarification and would call him backThe sales representative was contacted that same afternoon and told the customer he would investigate and he would call the customer backThe customer has not heard back from the sales representative as of nowDuring this time arrangements were made by the customer to have a local contact receive the shipment in [redacted] **When the moving company was contacted on Tuesday to arrange delivery, they informed the customer that the truck was no longer available to carry the shipmentThe moving company informed the customer that the shipment will have to be made at some time in the future (to be determined by the moving company)Nothing has been refused or declined by the customer Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: and in addition to THEFT AND DAMAGE to delivered goods The movers arrived in the specified time frame on the specified dayThey originally had a 53' semi truck which was switched to a 26' trailerThe driver made sure I understood the "free trailer change" as he told me I would be charged for going up stepsThis I understood, although I had called and informed [redacted] at USA Moving Group (information provided in earlier report) of this change once I learned about itHe again told me that a woman at the distribution center had told him I'd probably bring this upThey brought in all of my boxes and were very politeAs they brought everything up, I noticed the condition of the boxesOver 80% of them looked as though a load of bricks had been dropped on themI wasn't aware reinforced cardboard boxes could ***d in that way Amazingly a Pyrex dish wrapped in layers of large bubble wrap and in a box with other highly padded goods was shatteredIn another box, a mug was brokenTheft of bicycles is not unheard of in my neighborhood so I physically carried my bike upWhen I left Cincinnati, it was carefully wrapped up and protected from damageWhen it arrived in Denver, it was taken apart, the crown of the fork supporting the front shocks is no longer present, thus making the bicycle worthlessOne of the movers said he had seen them roughly handle it at the warehouseHaving a lot of friends in the bicycle industry, I have been informed that this damage is not easy to do and cannot even imagine how it happened easilyAfter talking with bike specialists, the bike has been deemed unsuitable and unsafe for useAlso, my military TA-gear, which was labeled as such, and also with my name was not deliveredThis is government issued property and thus illegal for anyone else to possessI have on my military record an exact inventory list of all the components of this and the overall valueLikewise, a toolbox, with my name on it, with valuable tools and parts for my TV, table, etc was not deliveredMy mattress was ***tAnother box clearly labeled with kitchen appliances is also missing, and also a side table made by my dad years ago is missingIn addition, some additional items (REI jacket, bras, purses, fan, etc) are not in my possessionAnything that had an exact description of the goods, as mentioned above and are all expensive things are missingThe driver told me to sign the inventory list after all the goods were brought up and then was very quick to leaveI was unable to take an accurate inventory as the inventory list was not accurate to the numbers on the boxesFor example, some boxes had numbers on them that appear on the inventory list as something different (ie tool box, bags, suitcase, tote, chair)What is the point of taking inventory when it is not even accurate Numerous attempts have been made to contact USA Moving Group, specifically [redacted] ( [redacted] ) in customer serviceI asked him for his extension number as I have had enough experience with this company to know the actual phone numbers and he refused to give it to meOn Friday after the delivery I called him, and [redacted] at USA Moving GroupNeither has returned my message or my calls todayAlso, [redacted] ***, who handled the actual delivery have not responded to any phone calls or messages ( [redacted] 888- [redacted] and [redacted] ) At no point was there any paperwork provided for how to handle theft, or extreme damage to personal and government propertyThis whole moving experience has been extremely stressful and disappointingI am pursuing routes through law enforcement, legal channels and the FTCIt is frightening that there are people in this line of work that would steal property that is not their's, and also treat property that isn't their's in such an aggressive mannerI will have no issue telling my story to anyone that is movingNo one deserves to have this treatment, as moving is a stressful enough timeWe shouldn't have to worry that our property will be trashed or stolen I expect delivery of all remaining goods, undamaged and at no charge to meI expect an apologyI would also like to see them held accountable and own up to these issues and become a reputable company that becomes accredited with the Revdex.comLikewise, I expect reimbursement for the damagesAt this point, any insurance coverage or reimbursement policy they claim they are entitled to is nullThis is unacceptable and a crime Regards, [redacted]