USA Moving Group

Complaint: [redacted]
I am rejecting this response because:The information provided by USA Moving Group is not accurate.  After my move,  I had ONE conversation with [redacted] (whose title I do not know) and he assured me that USA Moving Group would work with me to resolve my issues, particularly surrounding the expenses to fix my piano and futon.  At that time, I did not even know what the costs would be, but [redacted] told me to send the information to someone at his company named "[redacted]."  PLEASE NOTE, that given the fact that I did not know what the costs would be, at NO time did we ever discuss an amount.  I do not know why USA Moving Group insists that we had agreed on the amount of $175.00.  That is simply NOT TRUE!  Furthermore, if USA Moving Group mailed me something, as I have repeatedly stated, I DID NOT RECEIVE ANYTHING from them.  I do not know how to make this any more clear.  There has been no communication with them since my above-referenced communication with [redacted], although I have left messages for "[redacted]" to call me back.We do apologized for any inconveniences; however the customer in question did have a conversations with our customer servicesupervisor on 12/12/14 in which at this time the discussion of the $175.00 took place.  This information was also emailedto the customer.  On 12/30/2014 the release for the amount of $175.00 was mailed via standard mail.  The customer was also provided direct contactinformation for filing a claim for damages. 
Regards,
[redacted]

We apologize for the delays, the dispatch manager has informed our office the delivery should be taking place Thursday or Friday of this week.  He also has advised he will compensate the customer for the delays.

We do apologize for the inconveniences; however we did experience unforeseen damages as a result to a major electrical storm.  It was several weeks before the system was totally repaired.  The customer must in question must contact the agent's office to file the claim.  Their direct...

contact information is as follow 866-255-3535.

We do apologize for all inconveniences; the customer in question is not entitled to a refund. Operational procedures were in place, in accordance to the company records customer cancel the day of the scheduledpickup.  As part of the initial booking the customer was provided the...

terms and conditions of the moving estimate signedagreeing to the terms and conditions dated 4/18/2015.  No refund will be issued.