USAA Credit Card Services

Complaint: ***
I am rejecting this response because: I should not have to be subjected to the tedious task of submitting yet another loan application in order to resolve a relatively simple issueThe inability of USAA to simply send me a check for the speaks volumes about the organizations ridged structureI would suggest that they examine Nordstom's organizational model that always places the customer first, which translates to them consistently being rated at or near the top of customer satisfaction surveys each and every yearI am open to new suggestions on how we may resolve this issue to everyone's satisfactionHowever, for my part, I do not feel the need to fill out another loan application
Regards,
*** ***

June 19, 2015 *** *** ** ***
*** ** ** *** Dear Mrs***: I am responding to your submission regarding the status of your USAA credit card. Thank you for speaking with *** ***, of our staff, who addressed your concerns, and who offered to engage
the appropriate area to review your account for a possible payment arrangement and to refund accrued late fees. Should you have any additional questions, Mr*** remains available to assist you, and he may be reached at *** *** *** ** *** *** *** *** We appreciate the opportunity to respond to you. Sincerely, *** *** Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

March 30, Mr*** ** *** ** ** *** Dear Mr***: I am responding to your submission regarding a USAA credit card promotional offer Our records confirm that you filed an inquiry with the Consumer Financial Protection Bureau (CFPB). We
will respond to the CFPB accordingly Thank you for the opportunity to reply Sincerely, *** *** Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

March 24,
Ms*** *** Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding your credit card payments
Thank you for speaking with *** ***, of our staff, who explained the reason for the failed payments, and that we respectfully decline
to refund the late fees as well as the late reportingIf you have additional questions, Mr*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

February 22, 2018 Captain *** ***, USAFRComplaint ID #: *** Dear Captain ***: I am responding to your submission regarding rewards earned on your USAA Signature Visa credit card. I regret any frustration or inconvenience you experienced as a result of this
matter. Thank you for speaking with *** ***, of our staff, who confirmed there was a known system issue affecting rewards accumulated on purchases made in November 2017. As Mr*** advised, the issue has been resolved, and your rewards were credited accordingly. Mr*** remains available to assist you should you have additional questions or concerns. We appreciate you allowing us to reply to you. Sincerely, Alicia MThomas Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

July 28, 2016Mrs*** ***Complaint ID #: *** Dear Mrs***,I am responding to your submission regarding your application for a USAA Federal Savings Bank credit card. I regret the frustration you experienced. Thank you for speaking with *** ***,
of our FSB staff, who informed you that the application that you submitted was not for a pre-selected offer but an invitation to apply for the credit cardAlso, she updated your marketing preferences so that you will no longer receive these invitations. I understand that she explained that during the application you authorized a credit review to be completedShe also explained that the Credit Check Monitoring program is offered as product for our members and is not a tool that is used for USAA’s underwriting standardAlthough, we are unable to reverse the decision on your credit card application, we appreciate you allowing us to reply to youIf you have additional questions, Ms*** remains available to assist you.Sincerely, *** ***Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

August 1,
Ms*** M***
Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding your service experience with the USAA Federal Savings BankWe regret the frustration and inconvenience this matter may have caused you
Thank you for
speaking with *** *** and *** ***, of our staff, about your concernsI understand they explained what transpired with your accounts and confirmed your online access was restoredAs you requested, your USAA American Express credit card will remain openI hope that your conversations with Ms*** and Ms*** reassured you that your satisfaction is important to us
We appreciate you allowing us to reply to you
Sincerely,
*** ** ***
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDICOther bank products are issued and serviced by USAA Federal Savings Bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Tell us why here...?
Dear Dr***:
I am responding to your second submission regarding your credit card account with the USAA Federal Savings Bank
We responded to your original inquiry on August 14, 2015, and I regret that we did not meet your service expectations as we strive to provide quality service to our entire membership. As we previously explained, we are currently waiting for the merchant to respond to the reassertion of your dispute. We will notify you in writing of the final outcome
Dr***, it is important to note that our core values of service, loyalty, honesty, and integrity are at the center of everything we do, and we strongly disagree with your assertions. Thank you for the opportunity to respond
Sincerely,
*** ***
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease inform your representatives, as I still am receive if daily phone calls
Regards,
*** ***

February 16,
Mr*** *** Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your credit card with the USAA Savings BankWe regret any inconvenience this situation caused you
Unfortunately, *** ***, of our staff, was unable
to reach you by telephone to address your concernsNonetheless, she confirmed that we submitted a request to the consumer reporting agencies to update the information you disputedPlease note that updates normally reflect within days
If you have additional questions on this matter, Ms*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

December 21, Mr*** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your credit card account with the USAA Savings Bank Our records confirm that you filed an inquiry with the Consumer Financial Protection Bureau
(CFPB). We responded to the CFPB on December 19, 2016. Thank you for the opportunity to reply Sincerely, *** *** Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

Complaint: ***
I am rejecting this response because:
Regards,
*** ***This does not explain the cause of such an "isolated" error on just my account, nor why USAA would have been unable to address it at the first level of escalation, if that were actually the case This problem went on for weeks, without resolution, and USAA failed to followup as promised.Furthermore, I now have feedback from CFPB today, that USAA is STILL researching the problem to find out what's wrong, and may need up to another days longer! Another complaint was also filed through Mass Attorney General about this Waiting to see what they gave to say This isn't over

September 26,
Mr*** *** Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your USAA Federal Savings Bank credit card account
Mr***, thank you for bringing your concerns to our attention*** ***, of our staff, was unable to
reach you to discuss your credit card account; however, she thoroughly reviewed your account historyShe confirmed that the account is being reported accurately to the consumer reporting agencies as charged off and settled in accordance with the Fair Credit Reporting Act; therefore, a correction is not warrantedCopies of your credit card statements are available on usaa.comYou can also order copies through credit card servicing; however, it is important to note that a $fee will be assessed for each statement order through our servicing departmentMs*** remains available should you have additional questions
We appreciate the opportunity to reply to you
Sincerely,
*** ** ***
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

December 29,
Ms*** ** ***
Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding your credit card minimum payment. I regret that we did not meet your service expectations as we make every effort to ensure our members’ accounts are
serviced and maintained efficiently and accurately. Please know that your feedback was shared with the appropriate parties
Thank you for speaking with *** ***, of our staff, who thoroughly reviewed your situation and confirmed that the minimum payment due reflected on the December statement was calculated correctly and in accordance with the USAA Credit Card Agreement, which is provided when an account is established and can be found on usaa.com. I understand that Ms*** provided a one-time courtesy credit, which updated the minimum payment due. Should you have any additional questions, Ms*** remains available to assist you
We appreciate you allowing us to reply to you.
Sincerely,
*** ***
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

November 20,
Mr*** *** Complaint ID #: ***
Dear Mr***:
I am responding to your second submission regarding a credit card promotional offer
We responded to your complaint on November 16, While we recognize that you disagree, we feel confident that the correct decision has been madeNo new information has been presented that would warrant a change in our position
We appreciate the opportunity to review your concerns again; however, we consider this matter closed
Sincerely,
*** ***
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

March 28, Captain *** *** USAR Complaint ID #: *** Dear Captain *** I am responding to your submission regarding late fees assessed to your USAA credit card account USAA credit card accounts are governed by the USAA Credit Card Agreement (Agreement),
which is provided to all account holders and is available on usaa.com. Information about late fees can be found in the Agreement under Part D: Your Payments. Additionally, the Payment Information section of your monthly credit card statement includes a Late Payment Warning, which states that a late fee up to $may be assessed if your Minimum Payment Due is not received by the Payment Due Date. Thank you for speaking with *** ***, of our staff, who confirmed that late fees were appropriately assessed to your credit card in accordance with the Agreement. As such, we must respectfully decline your request to waive the fees. If you have additional questions, Ms*** remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** ** *** Credits cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

July 12,
Mrs*** ***
Complaint ID #: ***
Dear Mrs***:
I am responding to your submission regarding the handling of the unauthorized charge on your credit card with the USAA Federal Savings Bank. We apologize for all the frustration this situation
has caused you
*** ***, of our staff, confirmed that a permanent adjustment of $posted to your credit card on July 6, 2016. In addition, the associated finance charges of $were also credited the same day. Should you have any further questions, Ms*** remains available to assist you
Thank you for bringing this matter to our attention and for allowing us to respond
Sincerely,
*** ***
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

Complaint: ***
I am rejecting this response because:I made a payment on 7-31-for both cardsNot only did they say I need to make another payment they started putting on Xtra feesThat was my August payment I'm not paying it twice. They have not tried calling me at allI received an email from them saying they're looking in to my case and that itMy cell is ***-***-*** if they need to reach me
Regards,
*** ***

November 20, 2017 Ms* *** ***Complaint ID #: *** Dear Ms***: I am responding to your submission regarding unauthorized transactions on your USAA credit card account. Thank you for speaking with *** ***, of our staff, who explained that the charges were related
to your rental contract with Enterprise Rent-A-Car. As Ms*** advised, you would need to contact Enterprise directly as we are unable to offer further recourse based on the merchant’s documentationNonetheless, Ms*** shared your feedback regarding your service experience with the appropriate parties. If you have additional questions, Ms*** remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, *** ** *** Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC