USAA Credit Card Services

Complaint: ***Please read carefully, before making decisions.
I am rejecting this response because: Dear USAA, my ethics and values with your company have been damaged and jeopardized for life, I regretfully informing you (the USAA company) that; I will only do necessary survival business with your company from now onPlease do not try to reestablish contact with me nor persuade me to more business in future.Let me be, please.if you do, this will further damage your companies reputation based on my past experience.
Regards,
*** ***

July 6,
Mr*** ***
Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding the disputed charge on your Platinum MasterCard account you have with USAA Federal Savings Bank
Thank you for brining this matter to our
attention. *** ***, of our staff, attempted to reach you by telephone to address your concern. We have processed a chargeback to the merchant in which they have days to respond to the dispute. A temporary credit of $was applied to your account while the dispute is being processed
We appreciate the opportunity to reply to you. Should you have any further concerns, Ms*** remains available to assist you and can be reached at *** *** *** or *** ***, Extension ***
Sincerely,
*** ***
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

Hello ***, Thank you for your prompt responseMy reason for rejecting the response was due to "When USAA’s core values of service, loyalty, honesty, and integrity are compromised, USAA exercises the right to discontinue doing business with a member, which includes restricting website access and, to the extent allowed by law, closing their USAA accounts." I have no know knowledge of any form of compromise of loyalty, dishonesty and integrityNever have USAA ever brought this up to meI was told that my account was restricted due to not having my eligibility documents on fileI submitted my DD-as they requested, only to learn of their responseNo one has called me to discuss this with meBest, *** ***

December 21, Mrs*** ** *** Complaint ID #: *** Dear Mrs*** I am responding to your submission regarding your credit card account with the USAA Federal Savings Bank (FSB)Please know that credit card promotional offers are member specific and cannot be transferred to another
memberI regret any misunderstanding about your eligibility for the 0% APR promotional offer when you called on May 15, 2015, and opened a credit card accountWe are unable to review the conversation as it is beyond our retention period for recorded callsAlthough we were unable to apply the offer to your account, we refunded two months of interest totaling $as a courtesyThe FSB operates in accordance with banking regulations and with our core values of service, loyalty, honesty, and integrity, and we reject your allegations of wrongdoingShould you have any questions, *** ***, of our staff, is available to assist you and can be reached at *** *** *** ** *** *** *** *** Thank you for allowing us to reply to youSincerely, *** *** Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

August 5, Ms*** *** Complaint ID #: *** Dear Ms***: I am responding to your submission regarding your request for debt validation from the USAA Federal Savings Bank (FSB) *** ***, of our FSB staff, was unsuccessful in her attempts to
reach you. We have previously responded to your consumer report disputes on February 4, 2013; May 10, 2013; January 27, 2015; and March 24, The FSB sent a letter to your address on file dated August 4, 2016, with additional details regarding your most recent dispute. If you have questions, Ms*** remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** *** Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

February 21,
Mr*** ** *** Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your request to open a secured credit card
In general, USAA products are available only to those meeting certain requirements, one of which is being
eligible for membership with USAAMembership is open to current and former military with a discharge type of “Honorable” and to current and former dependents, including adult children and ex-spouses of our membersIn order for a child to be eligible for membership, the parent must join USAAAt this time, your USAA profile does not reflect that you are eligible for membershipIf your father is eligible for USAA membership and joins, then you may inquire about eligibility-based products, to include banking products
Thank you for speaking with *** ***, of our staff, about this matterIf you have any other questions, Ms*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

Complaint: ***
I am rejecting this response because: This account has already been closed. Now--- all I want is a final billYour customer service representative and the "Banking Executive" I talked to refused to send me a final bill.I HAVE NOW FILLED ANOTHER COMPLAINT JUST TO GET A FINAL BILL SENT TO ME!
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I was lied to when I applied for the card, given the runaround for months when trying to fix the situation, and treated like a lowlife for trying to withdraw my money USAA's unethical business practices are completely unacceptable They should have to honor the promises they make
Regards,
*** ***

February 19,
*** *** ** *** ***
Complaint ID #: ***
Dear *** ***:
I am responding to your second submission regarding the reporting of your loan and credit card with the USAA Federal Savings Bank
We responded to your complaint on February 10, 2016. Since inquiries were filed with the Consumer Financial Protection Bureau (CFPB) and the Office of the Comptroller of the Currency (OCC) regarding this matter, we will respond to the CFPB and OCC accordingly
Sincerely,
*** ***

December 6,
Ms*** *** Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding your Visa credit card account with the USAA Savings BankWe regret that we did not meet your service expectations as we make every effort to ensure our members’
accounts are serviced and maintained efficiently and accurately
*** *** of our staff, was unsuccessful in her attempts to speak with youNonetheless, she conducted a review of your account, consulted with our IT team, and discovered that the bonus points will be awarded this weekMs***, please accept our apology for any inconvenience or frustration this caused youShould you have additional questions, Ms*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ** ***
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

December 9, Mr*** ** *** Complaint ID #: *** Dear Mr***: I am responding to your second submission regarding a promotional offer that you received for a USAA Savings Bank credit card. We responded to your complaint on December 7, 2016. While we recognize that you disagree, we feel confident that the correct decision has been made. No new information has been presented that would warrant a change in our position. We appreciate the opportunity to review your concerns again; however, we consider this matter closed Sincerely, *** ***
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
- ***

February 14, Mr*** ** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding a USAA Savings Bank (USB) credit card approval that you claim was sent to you in error. I regret any frustration this has caused Thank you
for speaking with *** ***, of our staff, who thoroughly reviewed your account and determined that the credit card approval letter that you received on January 24, 2017, was sent specifically to explain that you were approved for the Secured Card Counter offer. This offer followed your application for a USAA Classic Visa unsecured credit card that was submitted on December 9, and subsequently declined. Should you have any other questions, Ms*** remains available to assist you The USB acts in accordance with all applicable banking regulations, and with our core values of service, loyalty, honesty, and integrity, and we hope this clarifies the matter for you Sincerely, *** *** Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

March 16,
Mr*** *** Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your credit card
Our records confirm that you filed an inquiry with the Consumer Financial Protection Bureau (CFPB)We will respond to the CFPB accordingly
Thank you
for the opportunity to reply
Sincerely,
*** ***
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

March 13, 2018 Mr*** ***Complaint ID #: *** Dear Mr***: I am responding to your second submission regarding a dispute filed on your credit card account. *** ***, of our staff, was unsuccessful in reaching you to discuss your concerns. As previously advised, USAA requires evidence that a duplicate charge occurred, such as a statement or receipt showing the transaction was paid for by other means. In the absence of this information, we are unable to pursue the dispute on your behalf. If you have further questions, Ms*** remains available to assist you. We appreciate another opportunity to reply to you. Sincerely, *** ** *** Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC. Other bank products are issued and serviced by USAA Federal Savings Bank

March 1,
Mrs*** ** *** Complaint ID #: ***
Dear Mrs***
I am responding to your submission regarding the handling of your credit card disputeI regret the frustration and inconvenience this situation caused you
Upon further review, we determined that the dispute
was to be found in your favor as our records show we received proof you purchased new tickets with your external cardThank you for speaking with Leigh ***, of our staff, who confirmed that a permanent credit of $was posted to your USAA credit card accountIf you have additional questions on this matter, Ms*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

December 14, 2017 Ms*** ** ***Complaint ID #: *** Dear Ms***: I am responding to your submission regarding a duplicate payment made toward your USAA credit card account. Thank you for speaking with *** ***, of our staff, who confirmed that only one payment has
posted to your account as of today’s date. As Ms*** explained, any amount paid over the minimum payment due will reduce the minimum due for the next statement cycle through the Pay-Ahead Program. Additional information about the Pay-Ahead Program can be found on your monthly credit card statement under “Important Account Information.” If you have further questions, Ms*** remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, *** ** *** Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

March 16,
*** *** ***
*** *** ** *** *** ***
Complaint ID #: ***
Dear Dr***:
I am responding to your submission regarding the USAA credit card accounts held in the Estate of Mr*** ***. We appreciate you bringing your concerns to our attention, and we regret
any frustration you may have experienced
*** ***, of our USAA Federal Savings Bank (FSB) staff, was unable to reach you to discuss this matter. However, she confirmed that rewards credits were issued to the American Express ending in and to the Visa ending in *** when the accounts were closed, leaving a credit balance in each account. Checks for the credit balances were issued in your name and sent on March 15, 2016. Should you have any further questions, Ms*** remains available to assist you, and she can be reached at *** *** *** ** *** *** *** ***
Dr***, thank you for allowing us to reply to you.
Sincerely,
*** ***

June 26, Ms*** ** *** Complaint ID #: *** Dear Ms***: I am responding to your submission regarding your credit card account. We regret any frustration you may have experienced Thank you for speaking with *** ***, of our staff, who
accommodated your request. Your next credit card payment is due on July 12, 2017. If you have additional questions, Ms*** remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** *** Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

January 3,
Mr*** ** *** Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your secured credit card with the USAA Federal Savings Bank (FSB)
*** ***, of our staff, reviewed your credit card account and confirmed that two
billing due dates were missedConsequently, the appropriate payment reminder notices were mailed to your address of recordDue to the missed payment, the account was closed in accordance with the USAA Credit Card Agreement (the Agreement)The Agreement which is provided to all account holders and is available on usaa.com, states “If you are in default, we may, at our option suspend or cancel the Account and /or require you to pay the full amount you owe us at once…….we may close or suspend an Account at any time without prior notice.”
It is important to know that the FSB adheres to all applicable banking regulations and to USAA’s core values of service, loyalty, honesty, and integrity, and your allegations of wrongdoing are unfoundedConsequently, we respectfully deny your request to reinstate your card
Should you have additional questions, Ms*** remains available to assist youWe appreciate the opportunity to review this matter and respond to you
Sincerely,
*** ** ***
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC