USAA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I called Mr. [redacted], who did not pick up or return my call, and let him know that Ms. [redacted] had answered my questions for me. I appreciate her calling. Thank you.
Regards,
[redacted]

October 14, 2015 Ms. [redacted] Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission regarding your September 18, 2015, automobile claim. Thank you for speaking with [redacted], of our staff, who was able to confirm that the rental vehicle was extended to meet the repair...

time of your car. In addition, we verified that you were not charged for the additional days of rental car expenses. We regret any frustration you experienced; however, we must respectfully decline your request for monetary compensation. On October 8, 2015, a payment was mailed to [redacted] Center for the supplemental damage to your vehicle. Should you have any questions, Ms. [redacted] can be reached at ([redacted] or [redacted], Extension [redacted] We appreciate the opportunity to reply to you. Sincerely, [redacted]

June 23, 2016 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding the credit card you hold with the USAA Federal Savings Bank (FSB). Thank you for speaking with [redacted], of our FSB staff, who reviewed your account and...

explained why we are unable to process your request to lower your annual percentage rate. However, I understand she was able to provide you with the option to obtain a different credit card account which offers lower rates, and you decided to remain with your current credit card. If you have additional questions, Ms. [redacted] remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.

April 27, 2015 [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your second submission regarding your October 22, 2014, automobile claim and your premium. I understand you spoke with [redacted], of our staff, who confirmed your premium is accurate. Please know that his offer to review your policy for any premium-savings options remains available. [redacted], while we recognize that you disagree with our position, we feel confident that the correct decision has been made. We appreciate the opportunity to review your concerns again. Sincerely, [redacted]

January 8, 2015 [redacted]Complaint ID #: [redacted] Dear [redacted]: I am responding to your submission regarding the September 28, 2012, automobile claim.   Thank you for speaking with [redacted], of our Claims staff, who reviewed the medical bill auditing...

process and confirmed that the position remained unchanged.  In addition, your medical provider may appeal by submitting supporting documentation for our review.  Should you have any additional questions, [redacted] remains available to assist you, and she can be reached at (800) 531-8722, Extension [redacted]. I appreciate you allowing us to respond to you.   Sincerely, [redacted]

March 11, 2016 [redacted] Complaint ID #: [redacted] Dear Master Gunnery [redacted]: I am responding to your second submission regarding the May 1, 2015, automobile accident involving your daughter and another USAA-insured driver. Thank you for speaking with [redacted], of our staff, about your request for documentation. If you need additional assistance, please contact Mr. [redacted] directly. We appreciate you allowing us to review your concerns again, and we have no further comment on the matter. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:
I WAS NOT AT FAULT YOUR INSURED WAS, I AM NOT ACCEPTING ANY RESPONSIBLITY FOR SOMEONE PASSING ME IN A RESIDENTIAL NEIGHBORHOOD!
Regards,
[redacted]

August 5, 2016
Staff Sergeant [redacted], USA
Complaint ID #: [redacted]
Dear Staff Sergeant Maravilla:
I am responding to your submission regarding the handling of your automobile claim. I appreciate the opportunity to respond.
Our records indicate that the rental car was...

approved for usage during the active repair time of your vehicle. Consequently, [redacted] assumed usage of the rental on July 29, 2016, and was authorized for use through August 4, 2016, the date the repairs were completed.
Bernardo Melchor, of our staff, was unsuccessful in his attempts to speak with you regarding your concerns; however, he sent you a letter with his contact information. If you have additional questions, Mr. [redacted] remains available to assist you.
Please know that we conduct business in keeping with USAA’s core values of service, loyalty, honesty, and integrity, and your allegations of impropriety were unfounded.
Sincerely,
[redacted]

October 8, 2015 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding the promotional offer you received for your checking account with the USAA Federal Savings Bank (FSB). I hope your conversation with [redacted], of our FSB staff,...

helped to reassure that member satisfaction is a top priority for USAA. I am pleased to learn that the $300.00 promotional credit was applied to your account. It is important to note that the FSB conducts business in keeping with USAA’s core values of service, loyalty, honesty, and integrity. Should you have any further concerns, Ms. [redacted] can be reached at (210) [redacted] or [redacted] Thank you for allowing us to reply to you. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:The business response does not address any action, investigation or attempt at resolution on this claim.
Regards,
[redacted]

[redacted]
I am responding to your submission regarding your insurance payment.
Thank you for speaking with [redacted], of our staff, who reviewed the billing transactions between March 24 and...

March 28, 2016.  As he advised, the automatic payment of $225.56 posted on March 24, 2016, and was subsequently returned on March 28, 2016.  Since a refund of $181.49 was provided to you on March 25, 2016, and you owed $44.07 due to services rendered, a payment of $225.56 remains due.  You may contact USAA at [redacted], at your earliest convenience, regarding the outstanding balance. 
We appreciate the opportunity to review your concerns and to reply to you. 
Sincerely,
[redacted]

November 28, 2016   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding the September 30, 2016, automobile claim.   In the event of a loss, we are responsible for making decisions in accordance with the terms,...

conditions, and limitations of our policy.  I understand you spoke with [redacted], of our staff, who confirmed the rental and towing were arranged before the coverage questions were found.  As he explained, the claim is still under investigation by the Special Investigations Unit (SIU), and he will monitor the claim until the SIU investigation is complete.  If you have additional questions, Mr. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

February 10, 2016
Mrs. [redacted]
Complaint ID #: [redacted]
Dear Mrs. [redacted]:
I am responding to your second submission regarding your deposit account with the USAA Federal Savings Bank.
As we advised in our response to you dated January 29, 2016, we would respond to your inquiry with the Consumer Financial Protection Bureau (CFPB).  Our records indicate that we answered your CFPB submission on January 28, 2016.
We appreciate the opportunity to reply to you.
Sincerely,
[redacted]

November 20, 2014
[redacted] Complaint ID #:[redacted]
Dear [redacted]:
I am responding to your submission regarding the February 18, 2014, homeowners claim.
Thank you for speaking with [redacted], of our Claims staff, who explained the repair of the faulty electrical...

wiring that was discovered in your home must have been damaged by water that leaked from the roof ice dam. USAA is attempting to speak with your electrician concerning the electrical wiring repair and we will notify you of the findings. In the interim, if you have any questions regarding this matter, [redacted] remains available to assist you and he can be reached at ###-###-####, Extension [redacted] or at ###-###-####.
Thank you for allowing us to reply to you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

February 5, 2016 [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your second submission regarding your automobile insurance policy. I appreciate you allowing [redacted], of our staff, to explain to you that one of your scheduled payments was returned unpaid and that it was subsequently resubmitted by your external bank. In addition, our records show that one fee was charged to your policy for the returned payment and that it was waived as a courtesy. [redacted], thank you for allowing us to review this matter and respond to you. Sincerely, [redacted]

February 10, 2015 [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your second submission about the credit card disputes you initiated with the USAA Federal Savings Bank. Thank you for speaking with [redacted], of our staff, regarding your concerns. As [redacted] mentioned, a letter dated February 6, 2015, was mailed to you stating that the temporary credit of $464.35 is now permanent. Should you have any further questions, [redacted] remains available to speak with you, and she can be reached at [redacted] or ###-###-####, Extension[redacted]. [redacted], we appreciate the opportunity to reply to you again. Sincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.

February 27, 2015 [redacted]Complaint ID #: [redacted] Dear [redacted]:  I am responding to your second submission regarding your homeowners claim.  We regret that the third-party engineer was unable to inspect your roof as scheduled due to the weather conditions.  I understand that the engineer has reached out to you to reschedule the inspection.  Please note that additional damages to your home related to the claim will be considered in accordance with the terms, conditions, and limitations of the policy.  We appreciate your patience as we work diligently to resolve your claim.   Thank you for another opportunity to reply. Sincerely, [redacted]

February 19, 2016 [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your automobile claim. I regret any frustration and inconvenience you may have experienced. In the event of a loss, we are responsible for making decisions in accordance with...

the terms, conditions, and limitations of our policy. I understand that Ginger Wolfshohl, of our staff, has discussed the claim with you and advised that she has requested additional information to complete her review. Once her review is concluded, she will be in contact with you. Ms. Wolfshohl remains available should you have any questions. We appreciate you allowing us to reply to you. Sincerely, [redacted]

March 27, 2015 [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your submission regarding your October 31, 2014, automobile claim. Thank you for speaking with [redacted], of our staff, about your concerns. A thorough review of the claim found that we made several...

attempts to contact you throughout the claims process; however, we did not receive a response from you, which caused delays in the claim. Payment was issued to you for loss of use between December 12, 2014, and January 7, 2015, and we respectfully decline your request for additional compensation. If you have any questions, [redacted] remains available to assist you. We appreciate the opportunity to reply to you. Sincerely, [redacted]