USAA

August 3, 2016   Ms. [redacted] Complaint ID #: [redacted]   Dear Ms. [redacted]:   I am responding to your submission regarding the charge on your credit card account with USAA Federal Savings Bank (FSB).   I understand you spoke with [redacted], of our FSB staff, who...

informed you that the merchant, whose transaction you are disputing, provided a signed contract. As she explained, a comparison of the valid signatures on file against the signatures on the merchant’s contract was conducted. Our comparison indicates that the signatures provided by the merchant match those we have on file for you. We also confirmed that the phone number, email, and address listed for you on the contract matched our records.   Based on this information, we are unable to process the transaction as unauthorized because the charge is considered valid.  We respectfully decline your request for reimbursement of any associated fees with this transaction.  A copy of the contract was sent to you via electronic document delivery on June 25, 2016.  If you have additional questions, Ms. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]   Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

January 7, 2016 [redacted] Complaint ID #: [redacted] Dear Mr. [redacted] I am responding to your submission regarding your automobile claim. Our records confirm that you filed an inquiry with the State of Connecticut Insurance Department. We responded to the State of Connecticut Insurance...

Department on December 30, 2015. Thank you for the opportunity to reply. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: I have been informed that my coplaint is currently in arbitration, and it may take a number of months to resolveRegards,[redacted]

January 8, 2015 [redacted]Complaint ID #: [redacted] Dear [redacted]: I am responding to your submission regarding the September 28, 2012, automobile claim.   Thank you for speaking with [redacted], of our Claims staff, who reviewed the medical bill auditing...

process and confirmed that the position remained unchanged.  In addition, your medical provider may appeal by submitting supporting documentation for our review.  Should you have any additional questions, [redacted] remains available to assist you, and she can be reached at (800) 531-8722, Extension [redacted]. I appreciate you allowing us to respond to you.   Sincerely, [redacted]

[redacted]
I am responding to your submission regarding your insurance payment.
Thank you for speaking with [redacted], of our staff, who reviewed the billing transactions between March 24 and...

March 28, 2016.  As he advised, the automatic payment of $225.56 posted on March 24, 2016, and was subsequently returned on March 28, 2016.  Since a refund of $181.49 was provided to you on March 25, 2016, and you owed $44.07 due to services rendered, a payment of $225.56 remains due.  You may contact USAA at [redacted], at your earliest convenience, regarding the outstanding balance. 
We appreciate the opportunity to review your concerns and to reply to you. 
Sincerely,
[redacted]

January 23, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your December 27, 2016, automobile insurance claim.
Our records confirm that you filed an inquiry with the Missouri DOI. We will respond to Missouri DOI...

accordingly.
Thank you for the opportunity to reply.
Sincerely,
[redacted]

February 10, 2016
Mrs. [redacted]
Complaint ID #: [redacted]
Dear Mrs. [redacted]:
I am responding to your second submission regarding your deposit account with the USAA Federal Savings Bank.
As we advised in our response to you dated January 29, 2016, we would respond to your inquiry with the Consumer Financial Protection Bureau (CFPB).  Our records indicate that we answered your CFPB submission on January 28, 2016.
We appreciate the opportunity to reply to you.
Sincerely,
[redacted]

[redacted]November 21, 2016 Mr. [redacted]Complaint ID #:  Dear Mr. [redacted]: I am responding to your submission regarding the September 14, 2016, automobile claim. Our records confirm that you filed an inquiry with the California Department of Insurance (DOI).  We will...

respond to the California DOI accordingly.   Thank you for the opportunity to reply.   Sincerely, [redacted]

February 22, 2016
Ms. [redacted]
Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding the premium payments related to your personal automobile insurance policy effective October 9, 2015, to April 9, 2016.
Our records show that after you established...

special payment arrangements (SPA), a December 16, 2015, statement was sent to you indicating payments of $133.88 would be deducted on December 31, 2015, and January 15, 2016, and the payments were deducted on those dates.  However, when a policy adjustment increased the premium effective January 12, 2016, the SPA ceased, and a statement was sent to you on January 18, 2016, that showed $333.91 would be automatically debited from your external bank account on February 9, 2016.
When we spoke with you on February 10, 2016, we explained what had occurred.  Subsequently, after the payment was declined by the external bank as “transaction not authorized,” the funds were returned.  Please note the February 17, 2016, billing statement reflects the balance owed after the policy was canceled at your request.
Although we respectfully disagree with your allegations of impropriety, your service experience was shared with the appropriate areas. While USAA has not assessed any late fees to your automobile insurance policy since September 2015, if any external charges were assessed related to the February 9, 2016, payment, please submit documentation to [redacted], of our staff, for consideration.
We appreciate the opportunity to review the events that transpired, clarify our position, and reply.
Sincerely,
[redacted]

September 11, 2017
Ms. [redacted]
Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding your auto insurance policy.
Thank you for speaking with [redacted], of our staff, who addressed your concerns and confirmed your insurance policy was rebased...

correctly as you resided in South Carolina for a period longer than sixty days. As no error was made, we must respectfully decline your request to credit you the difference in premiums. If you have additional questions, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

July 1, 2016
 
Mr. Jonathan [redacted]
Complaint ID #: [redacted]
 
Dear Mr. [redacted]:
 
I am responding to your second submission regarding your tax refund.
 
We responded to your complaint on June 22, 2016.  Our records confirm that we also responded to the Consumer Financial Protection Bureau on June 29, 2016, and the Office of the Comptroller of the Currency on June 30, 2016.  While we recognize that you disagree, we feel confident that the correct decision has been made.  No new information has been presented that would warrant a change in our position. 
 
We appreciate the opportunity to review your concerns again; however, we consider this matter closed.
 
Sincerely,
 
[redacted]

September 22, 2016 Staff Sergeant [redacted], USAFComplaint ID #: [redacted] Dear Sergeant [redacted]: I am responding to your submission regarding the closure of your USAA Federal Savings Bank checking account and your request to refund the balance in the account.  Thank you...

for speaking to [redacted], of our staff, who conducted a review of your account.  She verified a check for the balance of $901.88 was mailed to you on September 13, 2016, and your account was closed.  If you have any additional questions, Ms. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.   Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: USAA did not identify the individual at Camping World whom they have been in contact.  In addition, it appears that there is a conflict of interest between USAA and Camping World in regards to this claim.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: We have tried to contact you, but you were busy when we called. Again if the Colorado law states that we can only have the rental car for three days past the settlement offer, then your company should send the check within those three days, not six days later. Also you should not offer a settlement before you have the paperwork to assure you that the car in your possession.Regards,[redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
USAA has overlooked the real issue here, My vehicle is still not repaired correctly, the issue was to have the liftgate repaired. This Company does not listen to their customers, all the people involved do a very inept job, not addressing the issue, nor anyone from their company that would get off their chair to do a good job, still have not received a phone call pertaining to my complaint. The battery was a 3yr old [redacted] product and worked perfectly before the accident, and after the repairs did not work. (DEAD BATTERY) directly caused by some process of the damages and or repairs....
Regards,
[redacted]

December 17, 2015[redacted]Complaint ID #: [redacted]Dear [redacted]:I am responding to your submission regarding your automobile loan payments.[redacted], of our staff, was unable to reach you by telephone to discuss your concerns.  However, as she...

explained in an email to you, a system issue was identified related to the duplicate posting of your September 2015 payment.  The issue has since been corrected, and Ms. [redacted] provided a detailed loan payment history which can be accessed through your documents on usaa.com.  Should you have any questions, Ms. [redacted] remains available, and she can be reached at [redacted]Thank you for allowing us to reply to you.  Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I know that due diligence was not done researching my account.  I have proof of all transactions that are in question and both me and my wife was told by USAA representatives that no late entries would be placed on our credit report.  I think what was done by USAA was not done in good faith. To this day no one at USAA can tell me how I have a 60 day late entry in May 2011 without a 30 day late entry in April 2011. I also have letters where it is stated that the funds were returned to the institution. This is confusing because USAA is the institution. The Fair Credit Reporting Act does not demand that all accounts be reported, only that any account that is reported be reported accurately and this is not the case with this account. USAA has the legal discretion and permission to remove or update any account it chooses from the credit report. USAA has not admitted to mistakes or even compromised with us during this entire situation which leads me to escalate this situation of erroneous credit reporting to both the Federal Trade Commission and the Consumer Financial Protection Agency.
Regards,
[redacted]

July 3, 2017   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your third submission regarding Mrs. [redacted]’ May 18, 2017, automobile claim.    We responded to your complaint on June 16 and June 26, 2017.    We appreciate the opportunity to review your concerns again; however, we consider this matter closed.   Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because: your representative should have added the coverage correctly. Maybe you should talk with the actual representative that issued my policy. Maybe they will admit to there mistake.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]