uShip, Inc.

The customer used uShip.com to locate a service provider for their shipment. While we are sorry to hear about the delays and cancellation from the first service provider, uShip is not in control of these circumstances. The customer's first booking was cancelled and refunded in full. A complimentary...

credit was added to the account to offset service fees for their next booking, which took place on 2/6/18. In regards to uShip's official stance, I want to offer a section from the uShip User Agreement. 3. uShip is a Neutral Venue and Digital Clearinghouse. uShip is not a Transportation Service Provider or Shipper. Our website acts as a venue where shippers and TSPs can interact and enter into agreements. uShip is not a party to any shipping agreement made between uShip members via the uShip software platform. As a result, we have no control over the quality, safety, or legal aspects of the transactions that take place on our website. uShip does not prequalify or validate the claims of TSPs including with respect to their licensure, insurance and registration, nor does uShip prequalify or validate the claims of brokers including those related to compliance with the Moving Ahead for Progress in the 21st Century Act (MAP-21). uShip does not endorse, recommend or refer any specific TSP or shipper, nor does uShip have any control or influence over actions or decisions made by users of the service. All users of the uShip platform make their own decisions and You acknowledge and agree that we are not in any way arranging transportation services on your behalf. Because we are not involved in the actual transaction between shippers and TSPs, we have no control over the accuracy of listings, the ability of TSPs to transport items, or the ability of shippers to send items. We cannot ensure the shipper or TSP will actually complete a shipment. We cannot and do not guarantee the ability of members to complete or fulfill any services booked through the uShip platform. Furthermore, due to the difficulty of individual authentication, especially on the Internet, we cannot and do not guarantee the verification of any member’s identity. Any identity verification methods we employ are strictly on a best efforts basis and should not be solely relied upon by our members. You acknowledge and agree that any and all communications, correspondence, verbal or written or by electronic means, or any warranties or representations made with regard to the arrangement of transportation services are not provided by us and are specifically and solely between You and the other member.

Revdex.com: Under duress I accept this from Uship only.  The driver of USLFO gave three (3) different amount of driven miles.  I appreciate the service fee refund from Uship but I have been lied to about the mileage.  USLFO is a fraudulent company and Uship needs to drop them from their "transporters" that are eligible to bid on any further transportation.  I feel Uship needed to contact me instead of dealing with a 16 year old child!
I have reviewed the response made by the business in reference to complaint ID 10875437, and find that this resolution is satisfactory to me.

Regards,
[redacted]

Review: I had boxes/plastic totes to be transported from central [redacted] to [redacted], [redacted] where I now live; I put my shipment on uShip and [redacted] submitted a bid to transport my belongings to [redacted], **. Once I accepted their bid, it became a binding agreement. They picked my shipment up in [redacted] on April 20, stated it would be in their storage facility in ** for 3 days and then delivered to me in [redacted], **. The first delivery date was scheduled for May 2; they contacted me via email to say they had to reschedule due to a mechanic breakdown. The delivery was rescheduled for May 3 - they did not show nor did they contact me to let me know. I heard nothing from them about where my shipment was until Saturday afternoon, May 4, when I finally received an email stating the driver had been stopped by state patrol for invalid inspections. They refused to tell me where my shipment was, other than their storage facility and they refused to give an address, stating it was for the protection of their children. They stated they would deliver my shipment to any address in [redacted], ** I gave them. I immediately started trying to find a place in [redacted] for them to deliver my shipment to. On Sunday, May 12, [redacted] emailed uShip and sent me a text message stating they were going to start charging storage fees at $20 a day beginning on Monday, May 13. The following Friday, May 17, uShip sent them an email stating I had a place in [redacted] for them to deliver my shipment to, and I sent them a text message (they allegedly did not have call minutes on their cell phone) - to be delivered to such address on Monday, May 20; they did not respond back to either uShip or me. On Tuesday, May 21 I contacted the ** State Patrol, spoke with a Trooper who agreed to go out to [redacted] and speak with [redacted] & [redacted]. It was only with the help of the [redacted] State Patrol and this Trooper that my shipment was located and then delivered to the address in [redacted], **.Desired Settlement: I am in process of making arrangements to get my shipment from [redacted], ** to [redacted], **; I have no way of knowing if the shipment was tampered with or if there are any broken items.

Business

Response:

This is certainly a poor experience for the customer, and we're very sorry that this happened with her chosen Service Provider. However, the customer makes no specific request of uShip in this complaint. She has worked with our support staff, who explained to her that we have suspended the transporter's account so that they can no longer use our site. We also refunded her for what she paid through uShip. As we've explained to the customer, there is unfortunately nothing further we can do to help.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted]r

Review: customer service person [redacted] is very rude and mean and is forcing us to post loads on uship.com that nowhere is stated that is obligation to post our loads on uship.com in the contract and agreement. his customer service is horrible . we are brokerage company and we have load on uship.com. [redacted] is put in on hold and trying to suspend our account or no reason and sending us emails ot by phone to make us get scared and abusing and harrasing us by doing all these .Desired Settlement: this employee [redacted] has to be not working anymore with uship.com because he is very rude and mean he has to stop abusing us and scareing us that will suspend account and to stop breaching contract and telling us over the phone new rules and regualations diffrent than we were agreed originally

Business

Response:

We have worked dedicated more time to this account than 99.9% of accounts on uShip over the last few years. [redacted] has been, at times, difficult to work with, and often he is downright abusive to the staff. We have asked him to refrain from raising his voice and being disrespectful on many occasions. If anyone has been unprofessional, it is him, not [redacted] or the rest of the staff here. We've encountered many problems with this account, and we have made the decision to cut ties. [redacted] is well aware of the reasons behind our decision.

In reference to his claim that [redacted] forced him to post loads on the site, we did make a change to the way we allow brokers to use uShip. This should come as no shock. We gave ample, advance notice to [redacted]. We are rolling this change out in phases. Now, in order to use our site as a broker, you must also use our Direct Assign feature in order to assign loads to carriers. As mentioned, advance notice was given and this individual chose to continue booking loads though the site, which means he agreed to adhere to this change. At some point, he decided he no longer wanted to abide by our User Agreement and told us as such multiple times. Therefore, he is no longer permitted to use our site. We have allowed his account to remain open until he finishes his booked loads, but after that time, the account will be permanently suspended. All of this has been communicated.

Review: I, [redacted], listed a shipping request on Uship.com on 10/23/2013 1:30 AM CST by paying the listing fee. Mr. [redacted] (NetID: [redacted]) placed a bid and I accepted it. We agreed that he will come to pick up my stuff on 11/02/2013. But he never showed up. Because my family and I are moving from Rochester, MN to Cary, NC. And our flight is on the Monday morning, 11/04/2013. And we have ended the lease and informed the leasing office that we will vacate on 11/04/2013. But because the shipping provider did not show up, we have to stay in the hotel room, canceled the flight, and rented a truck. For all these, we lost about $2,000. I have contacted Mr. [redacted] many times by phone, text, email, but could not reach him any more. I also contacted Uship to solve the issue, but they just say it is not responsibility. Since I paid the auction fee for the service, Uship.com has responsibility to make sue the quality of service like eBay.com for its customer.Desired Settlement: I want to get my money ($2,000) back from Uship.com because I cannot reach the shipping provider. After that, Uship can collect money from the shipping provider.

Business

Response:

We were very sorry to learn of this case. We know how stressful a cross-country move can be, and [redacted]'s was made more stressful due to the service provider's lack of follow-through. While we cannot collect funds on a customer's behalf or compensate for money spent outside of uShip, we can certainly act as liaison between the customer and the transporter, and this should have been presented as an option from the first response. We have since reached out to the provider to understand why he didn't show up for the job and to see if he's willing to compensate the customer for her losses. We have refunded [redacted] for everything that she paid through uShip, and we will continue attempts at opening the lines of communication. Furthermore, the employee that handled this case has been coached. We apologize that this had to be escalated to this point.

Review: Dates and events:
5/– Approx3PM EST: Servicer (GL Landscape) bid on my service request on uship.com and I accepted
5/– Approx6PM EST [redacted] called to request an additional $down payment on top of the $I had provided to uship.comI reluctantly provided it to him on the expectation that services would be delivered the next day
6/1- Approx10AM EST: Here’s where the excuses and probable lies beginWhen I called to confirm the afternoon appointment, he ensured me that they would be thereHe had a morning delivery in Brooklyn (coming from Philadelphia), but stated that it wouldn’t be an issue
6/1- 2PM EST [redacted] was scheduled to arrive at this timeWhen I called to confirm that we were still on for today, he said that his team received the wrong address and they were still working on the delivery in Brooklyn, however they would be there in a few hoursWhen I mapped Brooklyn, NY to Martinsburg WV, I knew he would never make it even if he left immediately
6/– 5PM EST: I called [redacted] one last time to see if he would be able to make it and he claimed that he had hurt his hand and had to take care of itWhen I asked when he would be able to show, he told me that he would show up Sunday afternoon after completing a few jobs he had on his scheduleWhen I told him that he has the bulk of my money and I should be a priority, he didn’t seem concerned or even acknowledge the paymentI reluctantly gave him one more chance and slept on the floor since I had everything packed and ready to go
6/– 12PM EST: I called to confirm that we were still on schedule for this afternoonHe said that his hand still hurt and he was trying to round up a crew to come helpAt this point, I’m frustrated and in disbelief over his laissez-faire attitudeI didn’t believe either story, so I reiterated how much I’m depending on him and my pregnant wife is already in Pittsburgh (the area we moved to) with our two childrenHe still didn’t seem to have any sense of urgency regarding this situationAfter all of this, I still naively gave him one more chance to come throughWe agreed that Monday would be his last chance
6/– ALL Day Until 3PM EST: I call [redacted] repeatedly throughout the day starting at 9AMHe assures me that his hand is feeling better and he just needed to pick up one guy and he is on his wayWhen I call at 11AM to make sure he is on his way he couldn’t find the guy and that’s when I decided that the lying had to stopI questioned his motives and asked one final time regarding his intentions on arriving at any pointI expressed my disappointment, hung up and began making other plansI just didn’t believe his last reassurance that he was on his wayAt 3PM, I received a cancellation notice from uship.com (copy enclosed)I researched Ryder, Penske and several independents movers, but they were either fully booked or too expensive
At 3PM, I had to scramble for a U-Haul truck and make plans to load everything upMy landlord in Martinsburg was charging me $63/day and told me that I needed to be out ASAPAll of my money was tied up at uship.com (about $1100) and $to GL Landscaping, so I had to have my mother in law set up the U-Haul with her credit card
6/– I text him and let him know that I made it with a U-Haul at 2:30AM with no thanks to himI told him that he needed to provide me a refund or there would be immediate legal actionHe immediately calls me and starts talking about being a man and how I need to address himHis delusion into what constitutes manhood (given that he failed to deliver on a mutual promise- down payment in exchange for moving services) and his defiant tone regarding my refund was the last straw for meEverything I had been holding back was yelled at him over the course of seconds, and then I hung up.Desired Settlement: Unfortunately, this was the second time someone canceled on me within a 72-hour periodU-ship.com does not a have a screening policy that effectively weeks out poor service providers or scammersI want them to adopt a more stringent policy to deter this type of behavior from bidders on their websiteI also want them to force GL Landscape to return my $to meThey did not provide a service, and I'm entitled to that refundI have a family with kids and can't afford to do without itThank you!

Review: I listed my shipment on 2/18, accepted the bid, but cancelled on 2/20. No pick up address was provided, so no services were performed. Thay have not refunded my payment.Desired Settlement: I want a refund including the insurance.

Business

Response:

As we informed Mr. [redacted] multiple times, our system allows for a refund once a cancellation has been completed. His cancellation was completed and his refund was processed simultaneously last night.

Review: On 12/19, I accepted a bid to transport a vehicle using an auto hauler brokered by U-Ship. I had reviewed the website and understood that I could pay for the deposit and shipping via credit card. When I submitted the deposit of $294.97, the confirmation stated that the final payment had to be made in cash. This was not what I had seen anywhere on the website. I immediately cancelled the agreement and contacted U-ship, reaching Caleb. He told me this could not be cancelled by U-Ship and the hauler had up to 72 hours to Decide whether they choose to accept my request to cancel. This call was made with 30 minutes of my online interaction and this had not even been billed to my American Express at this time. However, U-Ship proceeded to process my deposit, I have been receiving rude e-mails form the hauler and now I am unable to contact U-Ship, either by phone (long wait times then they disconnect the call) or e-mail (every e-mail bounces back as undeliverable). I am currently disputing this charge with American Express.Desired Settlement: Refund my deposit, it wasn't even processed when I initially called them and would have been a simple matter at that time.

There should probably be some recourse for dealing with rude haulers, as well. Clearly U-Ship is only a broker and customers are at the mercy of whatever hauler is contracted.

Business

Response:

uShip is an online shipping marketplace, not a broker. Wedid not broker this customer's shipment. The customer opted to book with abroker through our site and she paid a deposit via uShip with the remaining balancedue to the broker under whatever payment terms the broker set forth. Thecustomer had to agree to those terms during checkout. Attached, you will seethe bid placed by the broker with the payment terms the customer describes.These were displayed to her again on the checkout page where she entered herpayment information for the deposit in the amount of $294.97. The customer initiated a cancellation on our site on 12/19. As Caleb informedher, we do allow the other party 72 hours to respond. This policy is laid outin our User Agreement which the customer had to agree to when she created heraccount. It was also available to her before she was required to enter herpayment information and ultimately book her shipment. We certainly could have contacted the broker on the customer's behalf to see ifthe cancellation could be completed. We do not record our phone calls, so we donot know if this option was presented or exercised. Regardless, thecancellation was completed yesterday and the refund of the full deposit paidthrough uShip was processed on the spot. There was and is no reason for achargeback or credit card dispute to be initiated as our policy clearly statesthat you will be refunded upon completion of a cancellation if you pay via thedeposit method. With regard to emails bouncing back, we did have an issueover the weekend that blocked many of our customer emails from reaching us andwe are sincerely sorry about this. This has since been fixed, so Ms. Herbert iswelcome to email us directly for any detailed information. Though, given thather cancellation is completed and her refund processed, it sounds as thoughthis has been resolved.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: This will become an acceptance when the credit is made to my American Express. As of this AM credit still had not posted. When it does post I will be happy to resolve this complaint.

Regards,

Review: I paid Uship $1802.98 to pick-up a classic car and deliver it from [redacted] to [redacted]. They promised pick-up within five days. It has been 15 days and they still have no solution and have not returned my money. I RELIED UPON Revdex.com ACCREDITATION (I am a Revdex.com member with A+ Accreditation myself.)

UShip brokers out these shipping bids and I accepted a bid from [redacted] (also a Revdex.com member) [redacted] has consistently lied about their ability to deliver the car.Desired Settlement: My money returned immediately in full.

UShip should have its Revdex.com Accreditation rescinded.

Business

Response:

The customer contacted us directly and we have already processed a full refund. He is welcome to reach back out if there anything else we can do.

Review: I used the broker service uShip to hire a mover. The carrier arrived on Jan 27 with a trailer instead of moving truck as was listed in the contract. I had given the exact dimentions of all boxes and furniture in my bid. The carrier could not fit car seats he agreed to take per the contract. The next day (Jan 28 11:00 am)I found a box the carrier had hidden in a back room (he had no reason to be in this room). I contacted uShip and carrier. Carrier agreed to pay $145.55 to ship via UPS but when contacted by uShip by email stated that I had signed bill of lauding and how he should proceed. I'm not aware that uShip advised him either way. Carrier then broke off all contact with uShip & myself when 2 other boxes he had hidden were discovered later on Jan 28th. I am driving to Texas and have no place to put these containers. I have pictures showing these same boxes stacked and ready to go in my kitchen and then the 3 on a high shelf in a back room. I left negative feedback concerning carrier so this would not happen to anyone else. After 28 hours without contact I was advised by two different representatives at uShip to remove negative feedback and then I could replace the feedback after he delivered the shipment. I inquired as to why his account wasn't being suspended as he had broken his contract numerous times and holding my shipment hostage. Carrier finally answered his phone Jan 29(on date delivery was due) and stated he wouldn't be delivering until Friday Jan 31 because of weather. I inquired as to how that could be when he was only 9 hours away from destination on Jan 28 at 11 am. I also remarked that since my daughter who is in the military was paying for the move through uShip that she would be checking for damage. I then received an email from one of the uShip representatives that I had been working with stating she had spoke with carrier and funds would need to be released before carrier unloaded the shipment. I then went on the Federal Movers website only to find that carrier does not have a USDOT number. I contacted uShip and was told that carriers are not required to supply the number to uShip although it is against the law for a carrier to haul household good across state lines without one.Desired Settlement: uShip acted as the middleman yet did not assist me in resolving this. I was actually told at one point that "it's really between you and him". The suggestion to remove my feedback and then resubmit after my load was delivered is not be illegal but is unethical. I now wonder if other shippers that used this carrier had been advised to do the same thing. If uShip had threatened to suspend the carrier's account, the carrier would have been concerned about his business and more likely to resolve the problem. I feel as though I am being held to a contract by uShip and the carrier was allowed to break the contract numerous times.

Business

Response:

We certainly understand the stress and frustration that the customer is feeling right now, and we do feel that we've done everything that we can to help in our position as a neutral venue. We have facilitated communication between the two parties, but there is not much more we can do in a "he said, she said" situation such as this one.

The customer claims that the transporter hid items in a back room, while the transporter is claiming that he never entered that room, nor did he see those items. uShip is a website; we are not present during the pick-up,

transport or delivery of items. Therefore, we have no way of knowing which party is correct, and we cannot and will not assume.

The customer has made claims that she believes the transporter is going to steal and sell her items, but we have absolutely zero reason to believe that's the case. The shipment is delayed, largely due to massive weather restrictions that have affected the entire country for the last couple of weeks. Surely, anyone can understand this.

The customer has concerns about the transporter's compliance and legality. uShip is not an authoritative figure, nor do we have the ability to verify members' claims. We are very explicit about this in our User Agreement, correspondence and Safe Shipping, all of which were and are readily available to Ms. [redacted]. It is a customer's responsibility, as the one that chooses and hires a transporter through the site, to request supporting documentation.

Ms. [redacted] refers to a comment about feedback. She was not offered this advice out of the blue. She mentioned the transporter being angry that she left negative feedback. Therefore, a representative told her that if she thought it would help, we could remove it TEMPORARILY and REPLACE it once the shipment was completed. As we advised Ms. [redacted], she should not have left feedback in the first place because feedback should only be left once a shipment is completed. We would never suggest simply removing feedback - our User Agreement actually prohibits this unless both parties agree, the content violates another policy or we are ordered to do so by a court of law.

Again, the customer may feel like we have done nothing, but we have spent hours emailing and calling back and forth between her and her transporter. And we have, in fact, placed the transporter's account on hold until he can address the MC/DOT issue. Ms. [redacted] was advised of this as well. At this point, the shipment is considered delayed, and we have absolutely no control over that. The transporter is being communicative, so there is nothing more we can do at this time.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

-I spoke with Ms [redacted], yesterday evening, and she actually stated the same "he said, she said" excuse that is included in uShip’s response to the Revdex.com complaint. Attached you will find the pictures that I placed on uShip of my items stacked in the kitchen and foyer, yet none in the back room where the carrier had hidden my items. Also you will find attached the pictures I took of the items that the carrier had moved, to a top shelf in the back room, to hide. Besides the fact that these items were too big and heavy (see attached weight & measurements listed on my listing on uShip) for me to lift, and the fact it would make no sense for myself to complain about this when I had not complained that the carrier refused to take the 2 car seats that was agreed upon (see attached emails on uShip), and showed up with a trailer instead of a moving truck (see attached contract also on uShip), you can clearly see these items were in the group to be moved.

-I was originally told by a uShip representative that the carrier stated I had the items in a back room and that they were overlooked, and then I was told by a uShip representative that the carrier was claiming that I was aware that they had been left.

-The amount of time I have spent on phone calls to uShip, trying to resolve this before filing a complaint with the Revdex.com, was just over 1 1/2 hrs total (111 minutes). These were all outgoing calls made by myself to uShip. I have received one incoming call from uShip and that was from [redacted] for 12 minutes, yesterday evening, only after I had called and specifically asked to speak to her.

-As the broker uShip should be aware if a moving company does not have the proper licenses to advertise and operate on the uShip site. This carrier illegally moved my items across state lines against Federal laws. Uship was aware that there were ongoing issues after I notified them on Jan 28th of the carrier's shady practices. At that time uShip should have suspended the account and investigated the carrier that they were allowing to operate on their site. Instead uShip was more concerned with removing negative feedback about the carrier.

-The carrier notified uShip and myself that he was at the Alabama/Mississippi line on Jan 28th at 11 am. This is 9 hours from the destination. Taking into account the weather, the delivery still should have been able to be completed by Jan 30 which would have allowed the carrier well over 48 hours to complete a 9 hour drive. To date the delivery has still not been completed.

-I was concerned that my items were stolen after the carrier did respond to neither me nor uShip for a 28 hour period. Now I am concerned that my antiques and family heirlooms have been exposed to the elements for 5 days and I was directed by uShip (by email) that I must supply the payment code to the carrier before he unloads my items. As the email states, the representative had just spoke with the carrier and I have no choice but to assume that the carrier is concerned about the condition of my items and wants to make sure that he will get his money no matter what.

-As far as the feedback is concerned, I was actually told the information “out of the blue” twice. The first time was when the carrier had contacted neither me nor uShip in a 28 hr period and I could not understand why. I was told on Jan 28th, by an uShip representative, that the carrier was upset over feedback I left (I learned yesterday evening, from [redacted], that uShip had received an email from the carrier on Jan 28th concerning the feedback I had left. I was not carbon copied on this email, yet I have been carbon copied on all other emails) and that I should consider having uShip remove the feedback and I would be able to repost it after I received my items. The next instance was Jan 29th when I was inquiring why it was taking the carrier two more days to deliver my items. The uShip representative stated that it would probably help to remove my feedback to “smooth things over because the goal was to get my stuff”. I was upset at this suggestion because I don’t believe it’s fair to other potential customers. I did not want anyone else to go through what I was experiencing. I do not believe this is the first time that this carrier has done this and I wonder if I check of ship’s records would show that other customers had been advised to remove their feedback in order to get their items.

-To date my items have still not been delivered. uShip did not suspend the carrier’s account until I called on Jan 29th to report I could not locate the carrier’s USDOT number which is only a matter of checking the Federal website. I feel if uShip had suspended the carrier’s account in a timely matter my items would not currently be in limbo. In the response to the Revdex.com complaint uShip states they are not an authoritative figure yet I was told by [redacted] that I legally had to supply the carrier with the payment code BEFORE he unloaded my items if that is what he requested. The carrier has broken the contract in numerous ways yet uShip is only attempting to uphold the contract to my end.

Regards,

Business

Response:

All we can do at this point is reiterate what we have communicated to Ms. [redacted] many times:

- We are not a broker.

- We are not a transportation company.

- We are not involved in the actual transport of items in any way.

- Transportation service providers (TSPs) that use our site are sites members just like the customers that list their shipments. TSPs are not employed by or contracted by uShip.

- We cannot and do not validate member claims or verify credentials.

All of the above is incredibly clear in section 1 of our User Agreement:

1. uShip is a Neutral Venue. uShip is not a Transportation Service Provider (TSP), freight forwarder or broker. Our site acts as a venue where shipping customers and TSPs can meet and enter into agreements. We are not involved in the actual transaction between shipping customers and TSPs. As a result, we have no control over the quality, safety, or legal aspects of the transactions that take place on our website. uShip does not prequalify or validate the claims of TSPs including with respect to their licensure, insurance and registration. We, our website and mobile application function solely as a neutral venue and digital clearinghouse where two parties may agree on a price for a particular type of service. We are the neutral venue for this connection between you and other members. We do not provide any endorsement for you or your services, you acknowledge and agree that we do not provide the services and we are not in any way responsible for assisting you in any manner with your provision of the services. We cannot and will not guarantee the ability of members to complete payment for any of the provided services. Furthermore, due to the difficulty of individual authentication, especially on the Internet, we cannot and will not in any manner verify or confirm the identity or ability of members to pay for the provided services. You acknowledge and agree that any and all communications, correspondence, verbal or written, or any warranties or representations, made with regard to the services are not provided by us and are specifically and solely between you and the other member. Because we are not involved in the actual transaction between shipping customers and TSPs, we have no control over the accuracy of listings, the ability of TSPs to transport items, or the ability of shipping customers to send items. We cannot ensure that a shipping customer or TSP will actually complete a shipment.

We are not sure what Ms. [redacted] is requesting of uShip at this time. The problem, as we see it, is that the shipment is delayed, and the customer is understandably worried and upset about that. However, for all the reasons above, we cannot expedite her shipment. She is upset with the TSP she chose. He is communicating with both the customer and uShip. She simply does not believe what she is being told. We cannot assume one or the other is right or wrong, and the two parties have consistently told uShip staff the exact opposite of what the other says. We have absolutely no way of knowing what all is fact and fiction here, and we are simply a neutral third party venue that allows for a customer and a TSP to enter into an agreement, an agreement that does not include uShip in the transportation process.

If there is something else we can assist with, we are more than happy to do so.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

uShip does have control over the carrier and shipper as in my case where they are holding the funds. They also have the control to suspend the carrier’s account so he can no longer operate on uShip. I feel if the carrier had been threatened by uShip with this action that he would have followed through with the contract. uShip chose to not suspend the carrier’s account until I brought it to their attention that he was operating without a valid USDOT license.

As far as the carrier communicating with uShip I was made aware yesterday that the carrier has abandoned my household goods in storage in Alabama, 2 hours from his home. How I became aware of this was by receiving an email communication between the carrier and uShip. The carrier was agreeing to uShip request to accept a lesser amount (uShip was yet again acting as an agent by negotiating the contract). In the email the carrier stated he just wanted to be compensated especially since he had rented a larger, more expensive storage. The carrier also mentioned pictures he had sent to uShip of my items in the storage(I requested a copy of these pictures yet have not received them). I immediately responded to uShip that my items had not been delivered. I then received a string of emails between uShip and the carrier where he was stating that I was causing drama and implying that I was well aware the items had been delivered. I called the storage unit that my daughter had reserved in Texas and found that there had been no deliveries. I then received an email between uShip and the carrier that gave the phone number of the storage unit. I called the number only to discover that the carrier had left my shipment unsecured in a storage unit in Tuscaloosa Alabama. I explained the situation to the storage unit owner and she stated that uShip had already contacted her and asked her to put a lock on my unit. uShip was well aware by this point that the carrier had abandoned my shipment in another state and left it unsecured. The carrier then tried to claim that I had agreed to let him only take the items ½ way to Texas. I was in contact communication with uShip and mentioned numerous times that I could not get the carrier to respond to me and that I thought that he had my items at his personal address. uShip continued to assure me and act like I was overacting, even on the response to the Revdex.com complaint. The next communication I received, after uShip was aware that my shipment was abandoned unsecured (verified by the storage owner to uShip) in Alabama, was an email to myself and the carrier requesting permission to release funds to the carrier since “we both had different stories” and “nothing in writing”. I have numerous emails, the contract, pictures, and phone records showing that the carrier broke the contract numerous times yet uShip who claim they can’t enforce the contract, wanted to enforce payment.

As uShip has stated in their response to the Revdex.com that they are more than happy to assist in any way I am now requesting that uShip retrieve my items, do an inventory at the storage in Alabama (for insurance purposes), and deliver them to the address on the bill of lading in Texas. I am a grandmother and mother of three children serving in the military and uShip should be ashamed of themselves and their response. As payment was on my daughter’s credit card and, because she is in the military, she is contacting her Congressman over the way uShip handles business with military members.

Regards,

Review: I became a member of uship using a nick name [redacted] and the same e mail adress ([redacted]) to ship a car from Richmond Bc to Regina ** using this company and the company charged a deposit for my shipping around 106 Dollars on April 03, 2013 , later the delivery company /driver who bid on my item ( to deliver) did not turn up and I sent an e mail to uship and told them the story. Later the company said ;(same message they sent )Hello [redacted] ([redacted]),Thank you for your reply. I am sorry to hear of the issues your Service Provider has caused you. You will receive an email to notify you when your cancellation has been completed. Please let me know once your cancellation goes through so that we can refund you the credit that will be applied to your account refund. [redacted] It has been almost 25 days since they told me this and they have not paid my deposit!!!! I sent them another e mail to ask for ** however nobody replied. I did a research online and unfortunately there are thousands of complaints about the same company doing similar things to other online customers. I just want my deposit which I paid to uship to have my item shipped, since no shipment occured they should pay back my deposit (as they clearly said in their e mail) !!!Desired Settlement: I want my deposit back I also notify Revdex.com that there are thousands of people complaning about the same company please visit the following sites and see some complaints.

http://www.[redacted].html

http://www.[redacted]html

http://www.[redacted]

Business

Response:

The customer did not email us to request the credit refund until Thursday 5/2/2013. His refund was processed today and he was responded to.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I booked a shipment to have my car transported with uShip for $833.00 plus a service fee of $24.99 (uShip’s fee) for a total cost of $857.99.

When the booking was accepted, my credit card was charged a deposit of $99.13 on 21-Aug-2013 by uShip.com, leaving a balance of $758.86. Upon acceptance of the vehicle, the driver was given the COD amount of $750.00 in cash as outlined in the shipping agreement. This leaves an outstanding balance of $8.86. However, the actual shipper (Door 2 Door Transport) billed my credit card $59.00 instead of $8.86 that I have calculated to be the outstanding balance.

As Door2Door does not return my request for a refund, I would like uShip to either resolve this with them directly or refund me $50.14 out of the $99.13 deposit I paid on 21-Aug-2013.Desired Settlement: All I want is for the billing error to be corrected. An apology would also be nice considering the amount of incompetence I've had to deal with trying to get this resolved. I've learned my lesson to never use this service again.

uShip's service fee is $24.99 so I don't know why they billed me $99.13 when the shipping company was also going to bill be directly.

Business

Response:

We certainly understand the customer's frustration in not yet having received his refund yet. We have communicated with the customer's chosen transporter multiple times and have been assured that the refund was processed. As of today, we learned that the refund bounced back because the customer's bank account or card had seemingly been closed. Both uShip and the transporter reached out to the customer, but had not heard back. The customer needs to communicate with the transporter that owes him a refund. uShip does not owe the customer a refund and cannot process the refund on the transporter's behalf.

Review: Our agreement said that my car would be delivered within 5 days of pickup. It took 15 days to arrive. It also was slightly damaged. Now they want to charge me the same price even though it took three times longer to arrive than they had agreed to. Since the only service here is delivery, it seems that time frame should dictate price. They agreed to 5 days and did not hold up their end of the deal.Desired Settlement: Full refund of charges in the amount of $1,475.62

Business

Response:

We definitely understand why the customer is dissatisfied with the transporter he selected. Late shipments are upsetting, and of course no one expects their items to arrive damaged. We do offer cargo insurance for purchase, but the customer chose to not purchase that. The provider does state that they have insurance, so the customer should be pursuing the damages with the carrier. If the carrier is being unresponsive, or if the customer is not comfortable reaching out on his own, we are happy to step in to open up the lines of communication. Regarding payment, uShip did not set or accept the price of the shipment. If there was some sort of agreement that partial payment would be acceptable in the event of delays, then again, he can pursue that with the carrier and we are happy to help him do so. We can certainly reach out on the customer's behalf to see if the carrier is willing to come down on price given the circumstances, but we cannot change the price of the shipment because it is something that was agreed to by the carrier and the customer, not by uShip. uShip charged a $24.99 booking fee on this shipment. We will refund that fee as a courtesy. The customer can also continue to work with our support team. We're here limited hours on Saturday and Sunday as well.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: UShip has a nice little internet scam going on here where they take your money, but then blame the shipping company if anything goes wrong. Of course the shipping company (Truck It Transport, in this case) then turns around and blames the individual owner/operators. So the two big companies making money on this deal pass the buck to a poor small business owner who just has a truck he drives. This is unacceptable. UShip was the only company I engaged with before handing over money. UShip charged my credit card and took my money. Now UShip wants to act like they have nothing to do with the service they're charging for. Honestly, I don't care which of these three companies refund my money. But I want it back in full or I will be filing a lawsuit for much more than the total refund amount.UShip and I agreed to a price and a timeframe for this delivery. I kept up my end of the deal 100%. They did not. It's that simple.

Regards,

Review: I feel that that Uship needs to do something about the abuse that the shippers are doing by allowing those shippers to relist over and over with no penalty . Yet The motor carriers get a penalty for the listing fees if we dont obligate to our promise to complete our agreement.. I for one found my self at the lowest bid several times being ready and standing by to commit to my bid to ship yet the shipper just ignores the listing and just keeps relisting with no regard to the Motor Carrier that is on standby status.As a Motor Carrier we have a lot of investment into our business and cannot tolerate this type of policy This practice has got to stop it is completely unfair to the Motor Carriers that have faithfully commited to a shipment.Desired Settlement: I feel that Uship needs to change their policy so that the Motor Carrier isnt stuck with the liability and that the shipper should not be allowed to re -list for a 30 day period as a violation in not accepting that lowest bid . This would at least eliminate some of the problems of abuse at the Uships site. Thank You

Business

Response:

We understand that it can be frustrating to a carrier when he does not win a shipment, but we operate as an open marketplace. We do not control pricing nor do we force shippers or carriers to match on the site.We also do and will not penalize customers for choosing to not accept the lowest bid. First, we don't recommend that customers always choose the lowest bid - we encourage customers to make a well-informed decision based on profile thoroughness, communication and feedback. The cheapest isn't always the best.

Review: Greetings, I was utilizing Uship's site on Nov 25, 2014 as an independent package deliverer to secure a small job delivering a package. I found an individual through the site who needed a piece of furniture delivered for him. The job was listed as "an auction" where the price raises slowly until someone accepts the job. As I was watching the auction for the job, I received an email from Uship that stated that the price had risen to $100. I clicked on the enclosed link to accept the offer. This brought up a new window where I submitted the specifics (when I would pick up the item, when I would deliver it, etc) to the company. I immediately received a bid confirmation for $90 instead of the $100 that was advertised. I then immediately contacted customer support requesting a phone call to get this figured out. Instead, I received an email the following day (Nov 26) with the number for customer service. I attempted to contact them by phone and no one answered my repeated calls. I finally received a phone call today (Dec 1, 2014). I explained my problem to the customer service representative. She stated, "the person listing the auction must have changed the price after you submitted the booking." This cannot be true due to the fact that I immediately received a bid confirmation for $90 when I followed a link that represented itself as a bid for $100. The person listing the auction would not have had time (or access) to change anything in the second it took for me to complete the specifics and the resulting "bid confirmation" email to arrive in my inbox.Desired Settlement: I feel that the company should honor their advertisement and pay the amount that they stated they would. I would like the missing $10.

Business

Response:

We are very sorry about the confusion. We investigated the events surrounding this situation and we found the following: 1. The listing began at a starting price of $85. 2. There was one automatic price increase to $93.3. The shipping customer then edited his listing at 8:37PM on 11/25, increasing the price to $100 at which point Mr. [redacted] received the notification stating the price was raised to $100.4. Just under two minutes later at 8:38PM, the shipping customer converted the listing to have a fixed price, and explicitly set his offer price to $90. 5. Mr. [redacted] accepted the offer at $90.So, the rep he spoke with was in fact correct in saying that the customer changed his price. It just happened VERY quickly and Mr. [redacted] clearly didn't notice it. Therefore, since the customer was responsible for the price change and the provider accepted it as such, there would be no action take on uShip's part with regard to funds. We have coached the rep that replied to Mr. Southerland's email with our phone number rather than reaching out via phone call. That was definitely not along the lines of the excellent customer support we strive to offer and he has our sincerest apologies for that part of the complaint.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I spoke with the individual listing the auction and he states that he did not change anything on the auction or make any modifications to the price as Uship claims.

Regards,

Business

Response:

We will be happy to contact the customer to make sure he is aware of his actions, but our development team actually checked the history of the listing and we can assure everyone involved that someone with access to the customer's account named the price at $90.00. This is not something that happens automatically. Someone actually has to sign into the account and fill out a form to convert the listing. Again, it's possible that the customer gave someone else access to his account, but this was a manual action, not an action taken by uShip.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I do not believe the company's statement.

Regards,

Review: UShip has processed an unauthorized debit from my account. A debit that I told them several time not to process. They are charging a payment I never agreed to and told them not to process. I have several emails telling them not to process the payment.Desired Settlement: To put the unauthorized debit back into my account and a personal apology given.

Business

Response:

Mr. [redacted] listed and booked his shipment through our LTL platform which helps connect customer directly to LTL carriers without the use of brokers. Billing and payments for these shipments are based entirely on the individual carriers' rules tariffs. When Mr. [redacted] created his account and listing, and booked his shipment with R&L Carriers, he agreed to the Commercial LTL Instant Rate Program Terms and Policies (http://www.uship.com/user-agreement/commercial-ltl-policy.aspx). This policy specifically states, "Shipping customers acknowledge and agree that a shipment may be re-rated and/or additional fees may apply if the original quoted amount was based upon incorrect information (as entered by the shipping customer on the platform), if additional services by the TSP were required, or the TSP was otherwise authorized by the shipper or consignee to perform the pickup, transportation, and delivery functions other than as described on the bill of lading. uShip will inform shipping customer of any and all additional charges and adjustments incurred on any particular shipment via the email address on file.The shipping customer may make an online payment for any amount owed within 48 hours of notification. After 48 hours uShip will charge the shipping customer for the amount owed utilizing the payment method on file ("payment source") without other prior notice on the part of uShip. You assume full responsibility for such charges, even if such charges are declined. If your payment source is invalid or if charges billed to your payment source are declined for any reason, your account may be subject to penalties as outlined in Section 8* of the general User Agreement."

Again, Mr. [redacted] agreed to the above, so he did agree to be charged should the carrier assess any differences between the customer's description and the actual shipment, origin, or destination. Unfortunately, this carrier did determine that the shipment was misrepresented, and they sent the invoice to uShip. uShip in turn sent the invoice to the customer, the charges were explained to him, and our agent attempted to have at least one dismissed to no avail. At this point, the customer will have to fight the charge directly with the carrier if he wishes to continue down that path.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I understand what Uship is saying, But they were told several times that I am disputing the claims by R&L Carrier and that I did not want them charging anything to my account. Uship charged my account not R&L Carrier. That is why I filed a complaint against them.

Again Uship was told several times NOT to charge anything to my account. I have several emails between myself and Uship stating to them to not charge anything to my account.

Regards,

Business

Response:

Unfortunately, uShip has to charge the account based on our agreements with both the carrier and the customer. Once the accessorial charges have been implemented, uShip has no choice but to pass those charges onto the customer. We did attempt to release the customer from his responsibility by talking with the carrier, but they did not agree to forgive the outstanding balance. Therefore, that amount is oed by the customer.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I do not believe the carrier has the right to "just say" someone owes them more money and UShip take the money out of my account without my permission and after I told UShip several times NOT to take money from my account. Because I do not agree with the carrier and I did not and do not owe them any more than what I agreed to pay for the shipment. From the previous reply by UShip they also must not believe I owe the carrier more money if they "TRIED" to convince them to not charge my account more than I agreed to pay for the shipment.

The bottom line is that I was quoted a price to ship a package, accepted the quote, paid for the shipping, shipped the package, THEN got charged MORE than double the amount I agreed to to ship the package?

I did not complain when the carrier was 5 days late in picking the package up, from the date quoted, that in turn made the delivery 5 days late also?

Regards,

Review: I paid u ship for a delivery of a product. The product was received damaged. The insurance offered by u ship is not viable for the value of the product shipped which is $220. The shipping cost was $179.01. u ship customer service is of no help. Clearly they got their money and that's all they care about. Their website claims a u ship guarantee as well as many other false claims. Here is the guarantee I pulled right off the website "If your items are damaged, lost or stolen in transit, and you are unable to collect on a claim filed through uShip Cargo Insurance or your service provider’s insurance, uShip will compensate you up to $500**." This is a misleading claim. The cost of the insurance for my shipment would have been more than the cost of the item itself. Yet customer service tells me since I did not purchase the insurance they can do nothing for me despite the quoted claim above. This company uses misleading and unethical sales practices and should be closed.Desired Settlement: I want my credit card refunded the full amount I paid.

Business

Response:

We're very sorry to hear that the item was received damaged.However, it's certainly not true that Mr. [redacted] was told that we “can donothing” for him. The rep that responded to his email simply stated that hewould have to file through the transporter that shipped his item and told himto let her know if the transporter is unresponsive. We never heard back. It is true that the third party insurance policy availablefor purchase carries a $500 deductible for this commodity type, so it was notviable. Our guarantee specifically states that we will pay out up to $500 tocompensate for damages if our Fraud Prevention Guidelines are followed. As Mr. [redacted]quoted, the guarantee also states that we’ll pay out up to $500 if the customeris “unable to collect on a claim filed through uShip Cargo Insurance or yourservice provider’s insurance.” The customer is welcome to file a claim throughthe Ship with Confidence Guarantee, but he must first attempt to work this outwith his chosen provider. We have no indication at this time that he has or hasnot contacted the transporter to inform him of the damages. With regard to Mr. [redacted]’s request for a refund, this is impossibleas those funds were released to the transporter upon delivery as they shouldhave been because services were rendered. If Mr. [redacted] needs assistance working with the transporter to get this resolved, he may respond back to [redacted].

Review: [redacted]

This complaint is directed at [redacted], one of uShips shippers. As there is no way for me to speak with them directly and because uShip has not assisted in resolving this matter, I am filing this with the Revdex.com.

Basically I sent a package from Seattle, WA to Miami, FL. I then contracted again with uShip and [redacted] to deliver that same package immediately and directly to NY. which they contracted for to arrive within 7 days. The package not only did not arrive in 7 days, I had no confirmation, no communication, no ability to contact the shipper etc... I eventually tracked down the shipping terminal's direct line after some difficult research and spoke to the folks at the terminal. They were extremely rude, gave me no estimated time of arrival, no confirmation they even had the package, and no bill of lading. I only had the bill of lading from the original shipment. My client was getting extremely anxious as the package was due for a big event opening.

I called and sent email after email on a regular basis and was unable to connect with anybody and got no responses from anybody other than an occasional one from uShip that gave me no usable information or contact information. Finally, 3 weeks after [redacted] initially contracted to deliver my package I filed a previous complaint with Revdex.com and got an immediate phone response. They then told me that the package was waiting on a new carrier, and to wait. So I waited, and a week later I got a phone call telling me they had contracted with [redacted]. A few days later the package was on its way and with [redacted] I actually received a bill of lading [redacted] and an ability to track the package.

Since I'm not really into complaining unless a situation is dire, I just let the whole issue slide. Obviously I had lost this client since their delivery was nearly 5 weeks late but at least it had gotten there eventually. However, a couple of days ago I received an email notifying me of an additional charge of $450 for Storage Charges/Reweigh.

There was clearly not a need for storage had the package been delivered as contracted, immediately. Instead [redacted] chose to store the package themselves, refuse any communication or tracking, recontract my shipping, then bill me an additional $450 for services that I had not needed. That is adding insult to injury, and I would like this additional charge refunded right away.

Even upon receiving my reply with this email grievance about the additional charge, [redacted] sent me a reply saying they would follow up. That was 6 days ago and I have yet to hear anything but the charge remains, so I have no other option than to pursue this here. To resolve this matter, refund the additional charge and I'm more than happy to let the situation be resolved.Desired Settlement: Refund additional $450 Storage Charge on [redacted] and communicate to me that this has been completed.

Business

Response:

First, if the complaint is indeed against [redacted], then the complaint should be submitted as such, not against uShip, which is a website. Second, if the customer wishes to speak with their provider, then they certainly can. If the provider is being unresponsive to the customer's contact attempts, we are happy to help open up the lines of communication for them. We have not heard from [redacted] since June, when he last submitted a Revdex.com dispute about the same shipment. Last we knew, there were several problems with the shipment (change of destination, refusal to accept the shipment, etc.) that were out of the provider's control. Since uShip is not involved in the actual transport of items, it was obviously completely out of our control as well.

We are happy to inquire about the charges on the customer's behalf. However, do to all of the changes made to the shipment and extra work on the provider's part, charges should have been expected. Since those charges were not through or by uShip, the actual refund request should be aimed at [redacted], not uShip.

Consumer

Response:

Review: [redacted]

Thanks for your assistance in contacting [redacted]. Because they are incommunicado, the only way to get through to them is through you, the provider of services. I do greatly appreciate any help you can give me in getting a response and hopefully some kind of resolution for this issue, which I'm ready to put behind me.

Please contact me at [redacted].

Thanks,

Business

Response:

We will be contacting you shortly. We are happy to act as a liaison between you and [redacted].

Review: I found a Car on [redacted] that I wanted to purchase that was out of state. BEFORE purchasing the car I clicked on tab called shipping and USHIP said they it would cost 843.00 to Ship with Uship under reference number [redacted] So I knew BEFORE buying the car it would cost 843.00 to ship...So I bought the Car..Now Im shipping thru Uship and the CHEAPEST BID I got was 1400.00 and the HIGHEST bid I got was 1800.00...What happened to the ORIGINAL Bid BEFORE I purchased the Car???? Its a SCAMDesired Settlement: REFUND Me the Difference from What I ACTUALLY HAD to pay and My ref # [redacted] that said I was ONLY to pay 843.00

Business

Response:

As we've explained multiple times to Mr. [redacted], the pricing customers see on the [redacted] Shipping Tab is an estimate, not an exact quote. As the attached screens show, [redacted] discloses the pricing as an estimate, and provides a detailed description of how uShip works on the Custom Quote page. We have also explained to Mr. [redacted] that uShip does not control pricing on the site - bids are placed by members of the site. We have expressed our understanding and apologies for the fact that this customer did not receive the bids he expected, but it is also untrue to say that the lowest bid he received was $1400. The lowest bid he received was $1195, about $350 more than the estimate he received. This makes sense because the customer required a premium service (enclosed transport) and this was an antique vehicle. Again, we are definitely sorry that this customer had a negative experience with the site, but we certainly cannot provide him with a refund. We couldn't do so if he HAD booked through the site, but that's not even the case - He deleted all three listings he created for this transport. Unfortunately, there is nothing further we can do.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I understa nd they are estimates as well BUT like I told them NUEMEROUS times as well I didnt care if the estmate was off by 50.00 or SO BUT when they are DOUBLE the PRICE of the estmates and MORE then thats NOT Fair to an UNEXPECTED BUYER When they GO to check out the shipping COST U SHIP themselves SUPPLY the COST BEFORE I Ever BID on the Car...Their price quoted to ME was only 843.00 So Of COURSE I BID and BOUGHT the Car...IF you will Check on Uships site where CUSTOMERs like MYSELF find out the HARD way Ushipper LIE a LOT on thier ORIGINAL ESTMATE...Again My shipment Cost Me 1700.00 and I think they should pay the difference It Cost ME from theie 843.00 Quote..Thats a HUGE DIFFERENCE ...More than DOUBLE the PRICE is NOT a FAIR eatimate

Regards,

Review: On July 10th 2014 I placed an order to ship a motor vehicle hood from Orlando FL to Sharpsburg, Georgia using Uship Inc. services. Uship assigned the shipment to [redacted].

Everything went normal, the company [redacted] picked up the perfectly packaged hood and delivered it to the customer, upon receipt, the customer contacted me and sent me different photos of a totally destroyed hood, the item was damaged in transit. Therefore, I contacted [redacted] (the shipper) and they asked me to contact Uship Inc. when I did it, they asked me to send photos of the damaged item to their customer service email, later a lady called [redacted]. ([redacted]@uship.com) contacted me to fill a form to make a claim with [redacted], I filled it, sent the original invoice showing the cost of the hood as 550$. I never received any more emails from her.

On december 16th 2014, I sent several emails to different people at Uship and got a reply from [redacted]. [redacted] who said he was a "Senior Coordinator, LTL Operations" on Uship. he said:

Mr. [redacted],

I just wanted to let you know that I’ve escalated your claim with our reps at [redacted], and am working to get a response from them as soon as possible. I apologize for the delay, and will let you know as soon as I hear something back from them.

Best,

But again, never heard from him anymore either.

Uship Inc. states on their website the following:

"If your items are damaged, lost or stolen in transit, and you are unable to collect on a claim filed through uShip Cargo Insurance or your service provider’s insurance, uShip will compensate you up to $500."

Its being more than 6 months already and I have yet to receive a response or a refund from this extremely irresponsive company. So now I'm seeking help from Revdex.com to resolve this matter.Desired Settlement: A refund for my lost item as soon as possible.

Business

Response:

We are very to hear about Mr. [redacted]'s experience with [redacted]. One of our Commercial Account Specialists did reply to Mr. [redacted] just some 24 minutes ago with the following: Hi [redacted],Thank you for the email. I apologize for how this situation has been handled. It has recently come to our attention that [redacted] is no longer in business at all. It seems that the way your damage claim was handled was indicative of a larger problem within their company. I've just requested that your shipping costs ($86.74) be refunded back to the card you used to book your shipment. For more information on our Ship With Confidence guarantee, please click here. Please be sure to read through the entire page to make sure that you qualify for the offer.Should you choose to ship again, I would highly suggest purchasing additional cargo insurance at checkout. It can protect you from having to deal with the carrier's time-consuming insurance payout process. Please feel free to contact me with any questions.Best regards,[redacted]. The last time we heard from the customer was back in December when he was communicating with [redacted]. Soon after, [redacted] left the company which explains why he became unresponsive. As the above email states, [redacted] appears to have gone out of business. [redacted] has submitted for the customer's refund of funds paid to uShip, and we do have a guarantee that he is welcome to apply for. [redacted] included a link to the instructions and stipulations as well. Again we are very sorry about the way this all played out. There were special circumstances (company going out of business and rep no longer working for uShip) that caused the delays. Mr. [redacted] should move forward with applying for our guarantee and he can work directly with [redacted] if he needs any assistance.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:According to Uship website, under http://www.uship.com/[redacted]"If your items are damaged, lost or stolen in transit, and you are unable to collect on a claim filed through uShip Cargo Insurance or your service provider’s insurance, uShip will compensate you up to $500."I do not need only the shipping cost refunded, I need the hood cost refunded. Its not my fault that Uship partnered with a very unreliable company, I trusted Uship, not [redacted] and I need the hood money back. 550$

Regards,

Business

Response:

As stated in the previous response, Mr. [redacted] must apply for the guarantee by following the appropriate steps listed in the link provided by [redacted]. We cannot simply send someone money without the proper process being followed. Furthermore, our guarantee states that we will compensate up to $500 for damages, not $550 and we clearly state what steps must be taken in order to qualify. The customer should take note and [redacted] will be more than happy to assist him with that process.