uShip, Inc.

Review: On 5/11/2014 I booked through Uship.com a transportation service to have my apartment belongings and the two cars transported from Orangeburg, SC to Mc Allen, TX.

I reached to an agreement with a transport company called M AND B GIFT SERVICE AND TRUCKING, who it's owned and operated by a guy named [redacted].

Lured by a 10% discount, I made the mistake to make a full advanced payment of $3,079.99 to Uship.com and [redacted] through PayPal to have my belongings and the two cars delivered to McAllen, TX by no later than June 17, 2014. We have received only one car and the apartment belongings. We have waited for the second car to be delivered but it never happened. I called and texted [redacted] several times, however I have never received an answer from him if he is going or when he is going to deliver our second car. I called Uship.com to ask for help and was told that [redacted] was banned from their website because of the numerous complaints against him, and that there's nothing they can do to help me.

Now we are stuck with a car in South Carolina that we have paid for to be transported to Texas, but not only that, as we have to pay property taxes for the car in SC and we can't even use it.Desired Settlement: I want my car to be delivered to Mc Allen, TX or to get my money back.

Business

Response:

uShip in an online neutral venue where shipping customers and transporters can meet and enter into agreements. uShip is not involved in the actual transport of items, so uShip cannot guarantee that either party will go through with a shipment. In this particular case, the customer knowingly booked with a service provider that had negative reviews and cancellations seemingly due to the extremely low price he was offered, thereby taking a risk. The customer chose to pay the service provider ~$2500 up front. That money went straight to the provider, not to uShip. Furthermore, according to the conversation visible in the attached document, the customer would have been paying ~$450 for the second vehicle. [redacted] paid $566.64 through uShip and $2500 to the provider, but he agreed to a total of $3420, leaving ~$450 for the undelivered vehicle. Basically, he paid just about exactly what he should have for the portion of the shipment that was completed, and he was advised by our representative that he should consider other options for the second vehicle back in July.

Based on all of the above, we cannot refund [redacted], but we're more than happy to help him list the vehicle to find a new transporter.

Review: This dispute is over a shipment were I got badly injured in a accident with a moose. I was working with customers to have items released by [redacted]. [redacted] load involed weapons in which I did not know about until later.I was threaten by opp over it. Since I have a tumor the medical field requires a check on my licence when involed in a accident so my licence was placed on hold. Now released. They are allowing this gentleman to supply lies towards me. Ruining my just started business. Uship placed my account on suspension multiple time's for answering questions to the customers for excample gentleman asked for break down of qoute. I got punished for saying uship and taxes. +goverment. They advertising that booking fees are the carriers but in actual reality uship keeps it. When we say something we get penialized. The process of allowing consumer to say unproven statements and unprofessionalism issue's. I was advised by opp to stop communications with [redacted] because of threats towards my family and to cut off ties with him by writing a letter. Uship placed my profile on suspension until fred was helped. Then as soon as I told them that I completed iusse. Uship sent letters to all my customers verbally abusing myself and to cancel shipments. But of course if I was sheduled to ship let him finish and not to mention it to me. Basiclly a dirty trick to place my family in danger. Then rip off the customers of there fees. They refuse to return the money on allow credit or your money is lost. The site allows other peoples mistakes to affect the carrier by places fees on carrier if the consumer doesnt want shippment anymore. 40% because someone made a mistake, etc etc. If we as a carrier mention we aee a part of facebook.im penialized for that to. My business partner decided to cut me outover this. Tried to make his own site. Was immediately suspended forever with out questions. Had to tell them everything about him. Then said my business partner was made up.not real. I did nothing wrong for all this abuse. 2400 loss. And another 300 when they told customers too cancel the contracts. Ruined my business.Desired Settlement: I would like to be able to save my business. A sorry for all the abuse I put up with. And the fees I was supose to recive not taken by uship back to the customers.

Business

Response:

This is a former member's desperate last ditch effort to be allowed back on our site. There has been no abuse from uShip. We did suspend this man's account because of MULTIPLE issues such as requests for additional funds from customers, policy violations including attempts to direct customers off our site to avoid fees and creating new accounts to avoid his account being on hold. We also did inform our customers of his suspension and we did advice that cancellations were an option given his very high risk behavior. This man will not be allowed to use our site to book shipments.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: alligations of multiple accounts on my behalf are false. One customer who threaten my family life which has nothing to do with uship. I dont want back to uship.inc customers would ask to be redirected and I would state everytime. Not allowed by uship policies. Please read fine print. There only reference to me doing such action involes me mentioning to a customer I signed up with [redacted]. It did not say "LOOK UP [redacted]". USHIP fails to mention they dont allow the customers to know they take the entire deposit and leave the person actually doing the work anything of supose fees for carrier. It is within my right to ask for a small fuel deposit. Im the one taking the risk with my money. O don't see uship actually giving me the money that they tell everyone is for carrier. We tell truth we get penialized. Another person period tried to sign up to the site. Even after showing uship it belonged to a american they claimed it was me. Oh wow a phone number my spouce got rid off. And internet from same hotel. For shame. Also my maon

Regards,

Review: Early this year, I had to relocate from Chandler, AZ to Plano, TX due to a new job. I decided to ship out my vehicle via UShip. Their contract described there were $100 cancellation fee (not sure this amount). I knew this and proceeded very carefully not to pay this penalty. Before I paid a service fee, I fully communicated with a customer representative and told my special request clearly. Because I am moving to TX using my another Van, delivery should be later 1/16 (Thr). Of course, nobody would take the delivered vehicle at my new apartment before then. The customer representative understood and agreed to apply my special request. Then I paid the service fee using my credit card. It was slightly higher than other provider, but the only reason to make contract with UShip was a Revdex.com accredited company. Here is the brief summary that I requested. I gave a few days pick up and delivery windows for their flexibility.

Pick up @ AZ: between 1/10 (Fri) and 1/13 (Mon)

Delivery @ TX: between 1/16 (Thr) and 1/19 (Sun)

A service provider (I can't remember the name of the subcontract company) called me next day and he must pick up on that day (1/9) and deliver only on following Monday (1/13). I willingly accepted pick up date, but delivery date was a lot different from my request. He never (really and literally never) listen and talk his schedule only. Then he asked me cancellation and I agreed with him. He reported UShip immediately and cancelled my contract quickly. This is not the right process. I lost $100.Desired Settlement: Credit back.

Business

Response:

It makes little sense that this customer has initiated a Revdex.com dispute now, considering the fact that he received a refund for this credit almost four months ago back in January. If that is all he was seeking, he can rest assured that the refund was processed on 1/23/2014 after he unnecessarily initiated a chargeback. All he had to do was request a request AFTER his cancellation was completed. Again, there is no further action to take as this was resolved in January.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I did everything right after being cancelled unilaterally by a 3rd party shipper. Again, the transaction was cancelled UNILATERALLY, and the 3rd party shipper hung up on sb. I remember that the 3rd party driver seemed like a Spanish, and he left a memo in Uship, like "rude and poor English" about me after cancellation. This shouldn't be a reason for cancellation even if I was. I have a ph.D degree in US and never rude honestly. He simply didn't want to adjust pick up and delivery schedule. Immediately, I called and sent a complaint email to UShip, but I couldn't get any apology yet. I had been refunded minus 10% (or $100). I didn't cancel it, but the 3rd party shipper cancelled.

This complaint for both: UShip and the 3rd party shipper.

1. Uship already knew my tight schedule but simply assign a cheap 3rd party transportation, which was not qualified on customer base business.

2. The 3rd party shipper: he didn't know what customer service was. He never tried to listen my tight schedule, but told only his schedule. He said to me if you can't make it, cancel it, and hang up.

Regards,

Business

Response:

We are now unclear as to what the customer is asking of uShip. First, his request was for a refund that had already been processed. Now we are not sure what he is asking of us. We cannot "assign" a carrier as we are not a broker; we're simply a neutral venue where customers and those who provide shipping services can meet. Furthermore, the customer has made it clear that he found services outside of uShip, so this is a moot point. If the customer can let us know what he is seeking at this time, then we would be better able to assist.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I feel that Uship also really don't have a business mind. If you think about customer's situation even momentarily, you may know problems and answers easily. Here is the most important fact that I lost my money due to their cancellation. Also, the reason that I worked with other service provider was I couldn't trust your service any more after then.

For better business, here are my suggestions:

1. For cancellation policy: if customers cancel it, I agree with 10% (or $100) less refund. Otherwise you have to full refund. Uship may need to amend the policy.

2. For 3rd party service providers: you are responsible for that. Customers purchase your service based on your business quality, not 3rd party companies. Uship needs to mention who could be a 3rd party with rates to potential customers. Furthermore, you have to know their service quality as well before providing service.

Regards,

Review: I used uship.com to book transportation of a forklift from Burnsville, MN to Sterling, IL. I received a bid from Molling Towing (uship.com supplier) to complete the shipment pick up before March 21. I accepted the contract for Molling Towing to complete the shipment. On March 27, I contact Molling Towing to see where the equipment was and they informed me the unit would be picked up that day. I informed them that everyday after March 21, that I was incurring storage fees of $15 per day. On March 31, I received a request to cancel the shipment from uship.com. I rejected the request to cancel the shipment and requested that Molling Towing pay us for the storage fees incurred ($90) by them not honoring the shipping agreement and contractual obligations. Uship.com then cancel the shipment and only refunded 90% of my payment of $520.99. Uship.com kept $80.99 of my payment. I tried to find a contact phone number on uship.com's website, but could not locate one.Desired Settlement: We are requesting a refund of the $80.99 that uship.com kept from our original payment and $90.00 incurred in storage charges we had to pay for them not honoring the contract agreement. Total requested amount: $170.99.

Business

Response:

We are very sorry that the customer was not able to complete his shipment with his chosen provider. There are two separate issues at hand. First, the delay with the carrier resulted in the customer incurring storage fees and the subsequent cancellation. Second, the cancellation resulted in the customer receiving a refund of $440.00 and a uShip credit of $80.99 based on the uShip cancellation policy (something the customer agreed to when creating his account and again when booking the shipment through the site). uShip cannot determine what outside fees may or may not be owed to either party. Therefore, we cannot enforce any sort of compensation for storage fees. We can, however, act as a liaison between the customer and the provide to see if the provider is willing to compensate the customer for this. We can also refund the customer's uShip credit of $80.99 if he does not feel that he can use that credit within a year. The customer should contact uShip Member Support directly at [email protected] or 800-698-7447 ext 2 for these next steps. Also, our phone number is located here: http://www.uship.com/support/. It appears only to logged in users.

Review: uShip refused to refund delivery fees collected. Item was damaged beyond repair in shipping.Desired Settlement: I would like uShip to refund all money collected for delivery which resulted in an antique cabinet being destroyed.

Business

Response:

The only cabinet shipment this customer booked via uShip was canceled. The customer's and transporter's comments are below:

Customer: The service provider was unable to pick up. They called me and told me I need to cancel the shipment as they weren't able to pick up or accommodate my shipment.

Transporter: We tried to work with the business that had the item and due to the long holiday we could not wait for the item, it was something that just happen no one to blame.

The customer paid a total of $694.50 to book and he was refunded $580.66 and credited $113.84 upon completion of the cancellation based on the following cancellation policy: The shipping customer deposit and/or the [redacted] will be applied as a credit to the shipping customer's uShip account for all canceled shipments booked using the Booking Deposit payment method. An automatic refund for the 90% accepted bid price and a credit equal to the [redacted] plus 10% of the accepted bid price will be issued for all cancelled uShip Payments transactions paid by [redacted] or Credit Card. A full refund of the accepted bid price and [redacted] will be issued for all cancelled uShip Payments transactions paid by a bank account. A refund can only be given if the uShip Payments payment code has not been released to the [redacted]. If the [redacted] has input the uShip Payments payment code, then the funds are no longer in uShip’s possession. The customer must first acquire a refund from the [redacted] before completing a cancellation on uShip.

If the customer paid anything directly to the service provider, then he will need to request a refund from the service provider.

Also, it does not appear that this customer has attempted to reach uShip in any way. If he would like to discuss the matter with a member of customer support, then he should email or call us directly.

Review: I registered with Uship on 8 Aug 2013 and negotiated with [redacted] for a pickup in Warrenton, MO at 3:00 PM on 9 Aug 2013 of a (1965 Chevy Impala). It was to be delivered the same day to Munford, TN. I asked very specific and rhetorical questions about the pick up and delivery and told [redacted] if they could not do it I would pull a trailer my self (which was already hooked on to my truck. I explained when doing business I like to actually speak with someone and would call in the morning. After [redacted] agreed to meet me in Warrenton at 3:00 PM I returned the trailer on the morning of 9 Aug and headed to Warrenton. I left for Warrenton confident that I would be met there and called later that morning as I said I would.

When I called, the gentleman I spoke with said, 3:00 on 9 Aug 2013 was not going to happen and his dispatcher should not have told me they would pick up my vehicle. I explained how thorough I was with my negotiations and that his not coming had placed me in a bind as I was right outside of St. Louis, Mo. He said it was a miscommunication issue and he was not coming. After my failure to reason with him he said these things happen and "it is what it is.

Seeing no reason to continue the dialog, I got off the phone and scrambled to find another carrier with no success. I went on to Warrenton and left without the vehicle with no way to transport it. This shipper should be responsible for all my fees. Please review the communications from this agreement.

The shipper filed for a cancelation of the transaction with Uship claiming (there was a scheduling issue with another customer). I informed uSHip that the reason provided by [redacted] was not true and the company should be held liable for the service provided and the fees I paid to establish this contract. uShip allowed the cancellation and is holding $74 (credit that can be used to ship; and must be used within a year).

The cancellation was not of my doing, nor was I at fault in any way. [redacted] has been allowed to walk away from this mess without being held accountable in any way. I on the other hand have ben forced to surrender $74 after driving 611 miles where a service was NOT provided.Desired Settlement: I would like ALL of my fees returned to me for this transaction. More specifically, I would like the $72.34 and any other auction fees returned.

Business

Response:

It's understandable that the customer is upset by the position he was put in by his chosen transporter. uShip is not involved the actual transportation process, so we have no way of preventing cancellations from happening. However, we do have a policy in place that financially penalizes transporters who incur excessive cancellations. These transporters are also banned from instantly booking 'Name Your Price' shipments which is a huge pain point for providers.

A cancellation credit is retained to allow for a smoother transaction should the customer decide to re-book through uShip. In the case that a customer can't use their credit, we are more than happy to fully refund the customer to their original form of payment. We have processed a refund of $72.34 to Mr. [redacted]'s [redacted] account at this time.

In future, the customer should feel at ease to contact us directly for any billing related requests.

Review: On July 16th, a bidder by the name of [redacted] bid on shipping one pallet of product to our location in PA from Las Vegas NV. He put a bid in of $320, won the listing, then immediately called and said they can not pick up the item until an additional $75 was paid. I called the U-Ship customer service dept, they said there is nothing wrong with this, and retracted the persons bid. The $25 I paid to put this listing is gone, and never received my product from this listing. The u-ship rep actually emailed me to ask for a 5 star rating! The shipment was eventually brought in, but it ended up costing me an additional $75 more using another serivce.Desired Settlement: As part of this carrier's feedback, it continues to be a practice with other clients. This practice should not allowed, but furthermore, the u-ship company should not allow it to happen, but will not address this issue.

Business

Response:

We're sorry to hear that the customer's chosen provider was unable to accommodate his shipment. uShip is an online marketplace, not a broker, transportation company or freight forwarder, so we have no control over whether or not either party will go through with a transaction. We merely provide the venue where these two parties can meet and enter into an agreement. In this case, the customer picked a broker. The broker assigned a carrier that canceled on him and he was unable to find a second carrier for the same price within the customer's desired time frame. The broker, [redacted], presented [redacted] with three options at that time:

1. Concede to a pickup that was later than originally planned.

2. Pay the requested $75 additional to a new carrier that could perform the serviced in the customer's desired time frame.

3. Cancel with this provider and either relist or go off-site to locate a new transporter (broker or carrier).

I see that the broker initiated the cancellation stating that the customer was unwilling to wait and also unwilling to pay for the carrier that could perform the service in his desired time frame. Therefore, option 3 was the only option. Therefore, we did complete the cancellation. [redacted] then relisted his shipment on the site, and booked with [redacted] ([redacted]), and the shipment has been marked as delivered.

Currently, [redacted] has a credit for $73.81 which we are more than happy to refund. All he needs to do is contact us to let us know that is what he wants.

Consumer

Response:

As you can see in the written statement, u-ship is clearly allowing brokers to charge an "on-the-side" fee before performing the work. This practice needs to stop, as we are not the only person who had this issue (look at feedback and cancellations posted on their feedback).

This should be a clear signal something is going on. This shipper should be reprimanded or suspended for trying to collect additional fees. As for the three options, I didn't want any of them, and the shipper and u-ship are the ones who agreed to the 3rd option, not us.

I will be in contact with u-ship about the refund, but this practice needs to stop immediately.

I Used Uship several times over the last several months

It got worse each time

Then came the final straw

I used Uship for a quote and to select all the extra services (none for me)for how I wanted the item delivered

I agreed to the quote and paid

The item arrived at the destination in a timely manner

After over a week or so later or so I was billed for a tailgate service $60?

I called ship

They said the carrier got a signature at the drop off.

That's a third part signature im not paying for this.

I didn't authorize it as stated in the bill of lading BOL

Uship says "this happens all the time and we have no control"

"from now on sir put no additional services on the BOL"

I said it already does - no boxes are checked off for extras

"well they don't always look"

I said well this is a contract etc

"we are just a service"

They just kept saying "were not a broker"

I said well you took my money no problem, and I used your checkout system, so I held my side

They refuse to hear more, and I begged so it would end

I said please fix this, or I will

"Sir you can't do that"

Then offered me a small credit to "go away"

I said make it right.... nope no luck

Called my credit card, and canceled the additional services so paying for just the original estimate.

My credit card stood by my side saying that it was a unauthorized charge with no qualms

When I talked to the fraud claims specialist she put me on hold for a few minutes after explaining the issue.

She came back with the the news I won

She couldn't tell me why the quick answer (no paperwork or documentation from me)

Just "we going to be handling this ourselves"

This is a major credit card company #5 in the industry for cards last year (2013)

They obviously know something I don't (abused charges???)

[redacted] usually sides normally with the business first

Customer has to prove wrong full charges before they are dropped.

Uship has since cancelled my account No email No call

NO BACKBONE

So much for a contract

Why fill out there forms and agree to quotes and prepay, just send it folks ,and pray it doesn't cost an arm and a leg??

Review: U Ship has My Non Asset Based Broker MC# Posted as My us DOT which is not correct. It is also False Reporting on a Company. have E mails where I have tried to get the Correct Dot number posted Very Rude no Cust Service matter of fact asked for Superviser and Office of the pres to help reslove to no availDesired Settlement: I want to make a formal complant on MGR [redacted] c as well as [redacted] and my account corrected and back in correct good standing

Business

Response:

This former site member has been suspended and his account was deleted due to his abusive and unprofessional behavior. This decision is absolutely final and not up for discussion. Not only was a good portion of the uShip support team subjected to his tirade, but we also witnessed him screaming obscenities at the top of lungs at his own employees. We cannot and will not tolerate this behavior. He has been told both in writing and verbally numerous times that he is not permitted to use our site and that he needs to stop contacting the staff, but he continues to call incessantly. The entire staff has been instructed to not speak with this individual.

With regard to his complaint about his profile, we have explained many times that the error is visible ONLY to him when he is signed into his account. He may not have heard this because he insists on screaming over each staff member. Regardless, his account has been deleted, so there is no profile visible to anyone.

Once again, this individual is not welcome to contact us any further.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: They Did that because there system was Posting the Incorrect DOT number in The Spot where my DOT # went and because it was a programing issue this was the only way they could correct it. the lady that is responding to these reports is not even in the MGMT. how is she even responding to I will turn over to my legal councel tommorow

Regards,

Business

Response:

As has been explained now many times, the information the former member is referring to was visible ONLY to him when he was logged into his account. I am the Manager of Customer Operations, so yes, I am in management. And again, his completely irrational and unprofessional gave us no choice but to permanently suspend his account. His treatment toward the staff was horrendous and will not be tolerated.

Review: I cancelled a payment to a shipping company because they could not honor the advertised price. I had no problem with this. The problem is that uShip took a portion of that payment ($51.37) and will not refund me in full.

The problem is related to the fact that I closed a bank account that the payment originally came from. I under the assumption that this would not be a problem. This was to be my last transaction with my bank; for other unrelated reasons, and decided to close that account. Shortly after I closed the account, the shipping company that uShip put me in touch with told me that they could not honor the advertised price, and I would have to cancel. So I canceled my order, and after some period of weeks the shipping company refunded me the portion of money charged, minus what uShip took.

I've sent around a half a dozen mails to uShip and countless mails to my ex-BANK ([redacted]). I know I won't get my $51.37 back at this point. The problem in my eyes is that I think these large corps shouldn't be able to dissolve money into thin air. SOMEONE has my $51.37. I had [redacted] file several documents that were proof that uShip did not send money to my account because it was in-fact closed, and once it was closed it was not to be re-opened. The money was then returned to the sender, uShip.Desired Settlement: I want a refund in the full amount of $51.37 and ANY/ALL fee's to be covered by uShip. I want the payment in my new bank account - WHICH, I asked for in the first place before any of this happened. What good would it do to refund money to a person's closed bank account?

I also want a written letter of apology for wasting months of my time on something so trivial.

Business

Response:

We definitely recognize that this is a frustrating situation for the customer. However, when a customer closes their bank account, then requests a refund, it is the customer’s responsibility to inform uShip BEFORE the

refund is processed. uShip has absolutely no way of knowing that a customer’s bank account has been closed. Had [redacted] told our reps that his account was closed, we would have not sent the funds there.

Still, to say that we "will not refund” him is not accurate. uShip has never refused to refund the customer. We have pursued this matter in every way possible and have yet to find any indication that this money was returned to us – quite the opposite: everything we have looked at internally says that the money never bounced back. Our accounting team and our credit card processor agree that the money was never returned to uShip. A possible reason for this is that the customer may have owed his bank for an undetermined amount (larger than $51.37) at the time when the refund was processed. The funds would have been absorbed, and no funds would have been returned to uShip. At one point, [redacted] even suggested, that “it seems like my bank pocketed the extra money since it's not showing up at all.” This is our suspicion as well.

[redacted] is still in communication with [redacted] from our Billing & Payments team. [redacted] has requested that he send us communication from the bank stating that the funds were returned. If the customer can provide that, then we can continue in our search. We simply cannot refund something that has already been refunded and was never returned.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

We definitely recognize that this is a frustrating situation for

the customer.

YES, it is.

However, when a customer closes their bank account, then

requests a refund, it is the customer’s responsibility to inform uShip BEFORE

the

refund is processed.

I DID inform uShip that the bank account was closed beforehand.

It was uShip that ignored my request for the refund to go to my paypal account.

I will attach the email proving that my request WAS received and read

by a human but denied.

I sent a HELP letter VIA the uShip webpage requesting a refund

into my paypal account. This is the response after my SECOND attempt at

contacting uShip over sending it to the wrong place. I'm still searching for

the first letter.

uShip {[redacted]}‏

3/09/13

To: uShip Support

Hi [redacted],

I am happy to hear of the refund. However I have still

not received credit in my Paypal account:

[redacted]. I do not have a checking account with regions bank

any longer. I am not sure if uShip tried to refund it to my account

there or not, but upon logging in to regions I am also not showing any credits

or deposits that contribute to a balance above 0.00. Could you please look into

this for me?

Thank you.

Date: Sun, 24 Feb 2013 14:39:38 -0600

To: [redacted]

From: [email protected]

Subject: uShip {[redacted]}

## Reply

ABOVE THIS LINE to add a note to this request ##

Hi [redacted] ([redacted]),

Thank you for your email. Our policy is to credit your uShip

account in the event of a cancellation. That credit can be used within one year

of the cancellation's completion. However, in the interest of customer

satisfaction, I have processed a refund to your

original form of payment at this time. Expect that to appear on

your end within 1 - 4 business days. Please let me know if you have any

questions.

Regards,

[redacted].

Community, Trust & Safety Department

uShip.com -

the online shipping marketplace

The Mobile App is

now available for Android and iPhone!

Safe

Shipping Guide | User Agreement

uShip has absolutely no way of knowing that a customer’s

bank account has been closed. Had [redacted] told our reps that his account was

closed, we would have not sent the funds there.

Except that uShip was informed already that the account was closed and the refund would be fruitless.

Still, to say that we "will not refund” him is not accurate. uShip has never refused to refund

the customer. We have pursued this matter in every way possible and have yet to

find any indication that this money was returned to us – quite the

opposite: everything we have looked at internally says that the money never

bounced back.

Please get in contact with my bank. This is NOT my problem to

resolve. It us between uShip and [redacted] bank. [redacted] tells me uShip was refunded,

uShip tells me [redacted] has my money. I already addressed [redacted] bank and I was

told that it would be under investigation and that it would restart another 10

day cycle of paperwork. Basically bt, I know.

Our accounting team and our credit card processor agree that the

money was never returned to uShip. A possible reason for this is that the

customer may have owed his bank for an undetermined amount (larger than $51.37)

at the time when the refund was processed. The funds would have been absorbed,

and no funds would have been returned to uShip. At one point, [redacted] even

suggested, that “it seems like my bank pocketed the extra money since it's not

showing up at all.” This is our suspicion as well.

I never owed [redacted] money and I already provided

[redacted] a screen capture of my Electronic bank statement when I closed my

account with [redacted] showing NO FEES NO OVERDRAFTS.

[redacted] is still in communication with [redacted] from our Billing & Payments

team. [redacted] has requested that he send us communication from the bank stating

that the funds were returned. If the customer can provide that, then we can

continue in our search. We simply cannot refund something that has already been

refunded and was never returned.

This is the only piece of relevant and truthful info posted.

Regards,

Business

Response:

According to [redacted]'s most recent email to [redacted], he acknowledges that uShip has provided proof of the refund, but that his bank, [redacted] has not. Again, it appears that [redacted] needs to work with his bank, as we do not have these funds. Here is the email:

“Hi, I want to keep you all in-the-loop on what is happening.

[redacted] can not provide proof of their bank returning the money to uShip. Right now I am exercising my options. I am in contact with the Alabama Revdex.com where Region's is headquartered. I am trying to square this away as fast as possible.

Right now I have proof that uShip did try to make a refund, and Region's so far provided me with nothing. I have been through two (10) day reviews and waiting periods with nothing to show for it.

I am sorry to ask for more time but I feel like I may need a bit more before this gets straightened out.”

If there's something else we can do to help, we are more than willing to, but as of right now, we don't see that there is anything further we can do.

Review: I along with several others have used uship. The local fd counsel discovered uship and decided to encourage citizens to ship items for the semi small non profit Action. I have booked 9+ clients however when citizens and board members used uship it went great until a I booked several small loads. I was challenged my integrity with little questions asked. When called customer service they were rude and when received response just pretty much told to deal with it because they can suspend my account permently. Everything I did was honest. I'm saddened and embarrassed that uship is so quick to cast wrong judgement. Tried to call and customer service and cut off and short.Desired Settlement: Relist completed shipment and a letter sent apologizing to fire department board members.

Business

Response:

This member had friends, business associates and/or family members create accounts, list shipments and book with him to increase feedback and match history. The shipments were already arranged off our site, and the "shipping customer" accounts are all in some way related to the transporter account, so this is considered feedback manipulation. We did have to cancel the matches because they were not legitimately listed and booked through our site. We can, and often do, suspend members for this activity, but we decided to allow this member to have another chance at using uShip. We will absolutely not be reinstating these illegitimate matches.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a car on [redacted] 5/31 and used [redacted]'s ship tab which Uship runs to get a carrier who was rated 4.8/5. They promised to ship in 3 days but it is now 2-1/2 weeks and they still are stalling. Uship says that if I cancel then I cannot leave feedback. This carrier has done this about 5-6 times in the last couple of months according to comments on the site but apparently if you cancel your shipment for cause you cannot leave feedback (comments are allowed but you cannot give a star rating). I called Uship and they said that was their policy and no one indicated that it would be changed. I believe that their rating system is misleading (bordering on fraudulent) since people use the star rating to see who gives the best service but when a carrier does not perform and meet their contract they do not get penalized in the rating system.Desired Settlement: I want Uship to refund my full amount and apologize in writing and change their rating policy. I want them to let people who cancel for cause leave a rating or for them to assign a 1 star for missed deliveries. I believe their current rating system is false advertising since it does not capture prior customers opinions accurately

Business

Response:

We're very sorry to hear that Mr. [redacted]'s provider canceled on him. We agree that this is a very negative experience, and we are in the process of looking at ALL of our products and policies to determine what needs updating. Our feedback and cancellation systems and policies are most definitely on the table, but as they stand today, Mr. [redacted] will not be able to leave feedback in the sense of positive vs. negative or star ratings. He will need to take the proper steps to cancel via the system by clicking the Problem . Cancel button on the corresponding shipment and following the path to initiate the cancellation. We'll be happy to process a refund of the partial credit he'll receive, but again, he'll need to take the proper steps so that we have the ability in our system to do so. Mr. [redacted] should contact our support team directly if he needs assistance with the process. We can be reached at [redacted]@uship.com or [redacted].

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Uships rating system does not reflect the true satisfaction of its users, cannot be relied upon, and therefore is false advertising. People use Uship because they want to use a carrier that is vetted by Uship as per the users recommendations. Their rating system does not reflect the negative experiences that I have had. I am concerned about their lack of response trying to get the carrier that promised delivery to perform as required. Instead of making the carrier honor the agreement, they say I should cancel. This is not an acceptable response. As my situation stands I have contracted with Uship (they took my money, not the carrier) in exchange for a service but they have not performed as advertised. They say I should terminate my agreement with them but I want them to honor the agreement. This is not a reputable response to a problem.

Regards,

Review: On february 1st Uship took payment for a shipment where carrier committed to picking up vehicle prior to february 13th.

on february 11th they cancelled entire shipment for no reason. Uship indicated they would provide a 90% refund.

I called and asked for a full refund as i'd already lost two weeks, and they had provided no service. They said they could not.

I later checked my credit card statement and they had not issued any refunds at all. Not only did they indicate that they would extort 10% for services un-rendered, but then never issued any refund at all.

There are much better shipper brokers out there. please look on this site and others for more accredited brokers.Desired Settlement: full refund with no messing around. more recourse for shippers canceling at the last minute.

Business

Response:

This really isn't accurate. First, the customer WAS refunded for 90% of the bid amount as promised. Second, the reason his service provider canceled on him is because he relisted his items on our site well into his booking. The carrier gave the following reason: Told the customer when the item was booked on 2/1/15 that we were requesting a 10 business day pick up window. Customer agreed. As of today (2/11/15), customer has re-listed the item on uship. Item # [redacted]. We do not want to send a truck and vehicle not be there. Third, we would never tell a customer that a refund is not possible. We simply needed the cancellation to be complete first. It was completed yesterday at 6:11 pm and we have completed the refund of the credit as a courtesy this morning. The customer can contact us for anything additional, but it sounds like everything has been resolved.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The carriers reason for canceling the shipment in the last two days is false. No amount of refund has been received.Regards,

Business

Response:

We cannot determine exactly what happened off-site or why the provider had to cancel, but we do see that the provider is accurate in stating that a listing was created yesterday as evidenced by this URL: http://www.uship.com[redacted] Regarding the refund, it was processed just this morning. Depending on the customer's bank, it may take 1-4 business days to appear.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:This complaint is primarily due to UShip *allowing* the carrier to cancel at the last minute for dubious reasons. it's possible to have many numbers of shipments open on uship at the same time, when the carrier accepted one of mine, I had three others open to illicit prices at different dates. When it became clear that the carrier was attempting to cancel the shipment after waiting two weeks, I opened another to start getting prices. It's a multi-day process.The other main complaint is Uship taking 10% for services that were not rendered. Then stating they would not issue a refund and that I had to re-list through their crappy service.I DO see that a full refund has finally posted to my bank. I'm glad for that and I can move on to a more reputable and trustworthy shipment broker.

Regards,

Review: I've had a disastrous first experience with uShip [where shipper tried to extort money from me (after he left with my household items) by saying if I don't pay him more money he would take some of my furniture and put it in his personal storage -- and I did report this to uShip with 'SMS text messages" proof and the shipper acknowledged the attempt]. My furniture was never delivered and I got threats from the shipper. Despite all the documented blackmailing and abuse, uShipper did not take responsibility. What is worse is they still have that shipper on their roster and then suspended ME!

The most unprofessional business I've ever dealth. If I wasn't sick, I would have sued uShip for all the damage they caused.Desired Settlement: I want my account RESTORED and I want a few items delivered (WITH A TRUSTED SHIPPER) to Chicago.

Business

Response:

The customer's account was suspended due to the fact that he issued a chargeback against uShip. Section 7 of our User Agreement expressly prohibits this action unless there is a case of a stolen credit card or fraudulent charges, neither of which occurred in this case: e) Chargebacks and Reversed Payments: In the event that a shipper successfully charges back a credit or debit card payment or reverses any other payment type, then uShip will reverse the payment within the shipper and TSPs accounts and the shipment would then be treated as unpaid. If the TSP has already withdrawn funds then this may result in an overdrawn account and will be subject to collections per Section 9.e.4. Unwarranted chargebacks or payment reversals initiated by uShip members are prohibited and will result in the suspension of your uShip account, and may result in uShip pursuing any and all options at its disposal to collect the withdrawn funds including, but not limited to, sending your unpaid account to a 3rd party collections agency. In the event that shipping services were not performed, all members must abide by the uShip cancellation policy described in Section 11. The uShip cancellation process ensures the integrity of the feedback system and accuracy of any refund. The customer claims that his items were never delivered in this dispute, and in an email from September 5, 2014, he stated, "You precharged me for a service that was not delivered. Not only most my items are damaged, several high priced items are stolen by the shipper who refuses to provide insurance information." We asked multiple times for some sort of proof of missing or damaged items (i.e. itemized list, before and after photos, etc.) but the customer never provided anything of the sort. We have asked again this week with no response and no proof of anything. Regarding the supposed “extortion” attempt, the customer sent us a couple SMS messages between him and the service provider that stated that he DID add some items that were not included in the original listing. Again, we have asked for some proof that this did not happen multiple times but the customer has yet to respond. Mr. [redacted] was sent a lengthy email this week asking him to expressly agree to certain policies because he did not seem to understand them prior to this dispute and we will not reinstate his account without knowing that he DOES understand then and WILL abide by them moving forward. He has not responded with that affirmation either, so we cannot reinstate the account at this time.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:"The customer's account was suspended due to the fact that he issued a chargeback against uShip. Section 7 of our User Agreement expressly prohibits this action unless there is a case of a stolen credit card or fraudulent charges, neither of which occurred in this case: "Fraudulent charger occurred, as uShip frauded me after sending me a driver (who probably didn't even pass the background check) who stole my household items. The service uShip promised, in exchange of that charge, was the delivery of my items to another city. Instead, it was stolen by their trucker who refused to give me his address so I can't even sue him or get insurance information or send him police officers. UShip claimed they are the intermediary but refused to give me his information despite the fact that I provided all the proof they requested, including the extortion attempt, which is not just against the law but also their own terms & conditions. "Unwarranted chargebacks ...."Considering the theft, damage, and threats to my life (from this person who is supposedly uShip's trucker) the chargeback was warranted. Not unwarranted. And it came only after months of trying to resolve the situation with uShip."The customer claims that his items were never delivered in this dispute, and in an email from September 5, 2014, he stated, "You precharged me for a service that was not delivered. Not only most my items are damaged, several high priced items are stolen by the shipper who refuses to provide insurance information." We asked multiple times for some sort of proof of missing or damaged items (i.e. itemized list, before and after photos, etc.) but the customer never provided anything of the sort."The itemized list of the items are ON THE PAGE of my ad, which is on uSHIP website! Their own shady driver never gave me a bill of lading and disappeared, even after promising he would, the morning he extorted money from me."have asked again this week with no response and no proof of anything. "uShip is playing ignorance just to avoid accountability on this issue. "Regarding the supposed “extortion” attempt, the customer sent us a couple SMS messages between him and the service provider that stated that he DID add some items that were not included in the original listing. Again, we have asked for some proof that this did not happen multiple times but the customer has yet to respond. "I have no idea about this fabricated statement. The trucker, after he took all of my belongings, sent me an SMS demanding that I pay him more money or he would put my belongings to a storage on his own, and I reported this theft attempt extortion to uShip. Not sure what other proof is required. In addition, the truck driver admitted that that happened, after I proved that no additional items were added as the musical instrument (i.e. electronic keyboard piano) was indeed on the ad page. So I have the proof of text and driver's admission and uShip still had the nerve to put quotation marks to the extortion attempt. Unbelievable. "Mr. [redacted] was sent a lengthy email this week asking him to expressly agree to certain policies "uShip told me I have to sign a statement saying they can charge my new credit card, the chargeback amount from the previous transaction. Are you kidding me?

Business

Response:

From: [redacted] Sent: Monday, April 27, 2015 4:19 PM To: [redacted] Subject: RE: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #[redacted] Hey [redacted], Thanks for forwarding Mr. [redacted]’s response. Here is our response: Mr. [redacted] still has not replied to our last email and we most certainly did not ask permission to charge his new card for the previous transaction amount. [redacted] wrote, “However, if there is another chargeback opened on your account, you will risk permanent suspension from uShip and may be debited the amount in which you chargeback for.” We do need him to agree to the policies specified in that email in order to reinstate his account. He will need to reply in writing to [redacted]. Thanks! __________________________________ [redacted] – Community & Member Support [redacted]@uShip.com uShip.com - the online shipping marketplace

Consumer

Response:

Review: [redacted]

I am rejecting this response because:It does not provide the resolution identified in the Revdex.com complaint. I responded to their customer service agents several times in DETAILED answers that took more than an hour to compile. I did that months ago. And I did that yet again recently. I do not have an hour to spend on uShip every single day. I, as a customer, obviously agree with all the terms & conditions on their website. I should not be treated any differently than any other customer and I don't have to send additional letters or agreement arrangements.

Regards,

Review: When attempting to establish a membership with UShip.com they failed to provide me an opportunity to verify my email address which is a requirement to activate my account. Additionally, without notice UShip flagged my account preventing me from becoming a member of the service which they provide. I made attempts to contact UShip about this issue via email as it is the only available contact on website, my attempts to address any issues remains without any reply from UShip. I reviewed the sites terms & conditions as well as privacy policy in hope of learn why such action was taken, however, I am unable to find any rule violation. Without any known violation on my part, I fail to understand why UShip is denying my ability to joint as a member. The service which I have requested is nothing which is not available to any-other person. I feel that the actions taken my UShip are unreasonable as they deny me a right to know what the issue is over, additionally, it looks as if UShip is going to deny me the right to remove this flag from my account as they are not contacting me. All I ask is my account review be completed and reopened for use. This request is simple in that I am agreeing to remain within the rules established by the company, and deny any violation has taken place on my part as I have yet to be told anything saying I violated a rule.Desired Settlement: Opening of my UShip requested account allowing me to conduct my business via the site in the same manor as other UShip members are allowed.

Business

Response:

During a routine account review, our Trust & Safety team discovered that Mr. [redacted]'s account was linked to a user that we had to permanently ban from our site due to multiple violations of our User Agreement. The team is certain of the connection, and the reason is proprietary information due to security risks. We will not be considering this account for reinstatement.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I have no connection to any UShip member and have not ever had a UShip account. I do not understand this claim of a link to a band account. UShip has failed to make any contact with me to even discuss this issue. I am being punished for a violation which I was not apart of. What has my company done in the past to cause this? I have never worked with UShip before my attempt to open my account less then 24 hours ago.

Regards,

Review: I have been working with Uship for many years. I left my home town of Spokane Wa on my way to Tampa FL trying to make money to feed my family. Like in times past I decided to use Uship to make that money. I had lined out three shipments before I left home to pick up and deliver. By the time I had reached Seattle Uship had put my account on suspension and or hold, so I could not talk to my customers to tell them the situation. I called Uship and asked why this was. They responded by telling me that because there was so much activity on my account that there fraud team flagged my account, so they reinstated my account. While waiting in Seattle (burning money and gas) I waited 24 hours and still no reinstatement. I called Uship again, Uship said they now needed address verification, so I did and waited another 4 hours, still nothing, at this point I was growing very irritated as I have never had any problems in the past and now I am stuck in a strange city and loosing the costumers I had spoke with. So I call Uship again now they say they need a copy of my photo ID, so I comply. Finally almost immediately my act was reinstated, only to find out the three customers decided to go with other shippers because of no response, about $1500.00 worth of work. So I call Uship again and asked if they planned on reimbursing for the business I lost, they said no and said I had agreed to this with their user conditions, witch I stated when I had started Uship it made no reference to this, witch the denied. So obviously with no jobs, stuck in a strange city money and gas burning I could not afford to argue any more. But at least my account was reinstated so I started looking for more jobs, but I was to late, none going my way. I had to resort to Craigslist for a ride share to help pay for gas a little way until I got to Portland Oregon where I had a couple of new leads. After arriving in Portland I went to see how my leads turned out only to find I was on suspension and or hold, again! So I called Uship again to find out why. This time they said I mentioned price of shipment in their Q&A section for the costum and that I was not allowed to do this. Even though I have done this in the past and it has been OK, I complied with their request yet again. My account was reinstated only to find out me leads had lost interest, again. So I found another ride share and started looking in San Francisco for some new jobs. Fortunately I found one, it did not pay very well, but something was better then nothing at this point. I picked up my load in San Francisco and started looking for loads and headed to L.A. I found 1 more load in L.A, yet again not paying very well but something is better then nothing. I started looking for loads in New Mexico and Texas. I ended up running out of money and fuel in Albuquerque New Mexico, went to check my Uship again and my account had been suspended again. So, I call Uship again to find out why. This time I had not mentioned the price to the costumers, but the costumers were asking were their money was going because my 500.00 bid was taken up to approximately 550.00, and I told the costumer that Uship charges a fee beyond my bid, and because I mentioned this Uship suspended me again. So I lost my leads in New Mexico and had to call and borrow money from my mother to complete one of the shipmets I had in Sherman Texas. So, my account was reinstated again. After this I called Uship spoke with a supervisor about how this was not working out and explained my situation. He did not want to hear what I was saying, So I asked with his boss, he did not comply with my request, after about twenty minutes of asking over and over he gave me a bogus phone number. When finally reached Tampa I went to Uship to enter feed back on my costumer only to find out I had been suspended again, indefinitely, stating that I have no concern for Uship policy after I had complied with every request. I tried to reach Uship again but they said they will not speak with me. I explained that I would be speaking to the B.B.B and a lawyer if they did not reinstate my account within 24 hours, I received an immediate response with a reference to Uship policy that stated that they can terminate my membership at anytime for any reason, witch also was not in the original Uship user agreement I had reviewed originally. I have gotten the run around and I am now STUCK in Tampa with no way home. Please help.Desired Settlement: Reinstatement of my membership with Uship

Business

Response:

As has been explained to Mr. [redacted] numerous times, there is absolutely zero chance that he will be allowed to use our site. He has been INCREDIBLY abusive to our staff, and is making demands for compensation because his account was on hold for 60 minutes due to a routine review. His ID check failed, meaning our system was unable to automatically verify his identify. The manual process can take several days, but his took ONE HOUR. For some reason, Mr. [redacted] believes he is owed $2,000 for this. Not only was he abusive and not only were his actions borderline harassment (emailing and calling over and over again), he also has exhibited clear disregard for our policies. After all of this and the obscenities that he hurled at the support staff, we are very comfortable with our decision and we have no desire to reconsider. This account will not be reinstated and we owe Mr. [redacted] no compensation.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The Uship response was considerably in accurate. I am hoping these calls were recorded. I felt as if I was beening harassed and or scammed by my third phone call. I feel as if Uship had no regard for

for me or for my clients. I complied with every request from Uship. I WAS NEVER VULGAR ON ANY PHONE CALL. This is a lie so Uship can cover them selves from this action, I am presuming. This response from Uship is a exactly what I anticipated after their unprofessional attitude from my original calls with no compassion for my situation. I left home solely relying on Uship for a source of income, and this was not the fist time I have done this. I am now stranded 3623 miles away from home because of the actions of Uship and no way to get gas money home to my family who is suffering the most from this.

Regards,

Review: I had my camper moved through a provider of uShip. I followed all of the guidelines and tried to work things out with the shipper but it didn't work. I do NOT want to reopen that battle. However, I stayed in constant communication with your customer service team. After no resolution between me and the shipper, I was told to follow the damage guarantee procedure which I did. It has been well over a number of weeks now and I haven't received a phone call, e-mail or a letter in the mail advising me of any information. The customer service department which is really awesome provided outstanding service and what I consider honest answers. They advised that the damage claim department doesn't take calls and will reach out to the individual. Well I've heard nothing. I had a really bad experience in using uShip and I would like for uShip to honor their "guarantee" that is plainly stated on their website.Desired Settlement: I would like the desired uShip compensation based on my claim which was $175.00 for a new refrigerator door. Secondly, I am still awaiting for the $50.00 rebate that I submitted for using Uship. In total I ask for $225.00. Thank you.

Business

Response:

According to our records, we have not received any of the required materials from Ms. [redacted] in relation to the Ship with Confidence Guarantee. There is also no written stating that she was told no one from that unit can speak to her on the phone. The last record of any correspondence between uShip and this customer is our email to her proving the link to instructions for applying for the Guarantee. We do encourage Ms. [redacted] to review those instructions and apply accordingly.

With regard to the rebate, that was processed on 4/22/2014. The customer can view her $50.00 credit by logging into her uShip account and going to Payments > View Promotional Credits.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I was told by both of your representatives: Jacob and Issac that there is no way to speak with a member of the Damage Claim department. Whether or not they put it in your comments is not my problem. I do know that you're phone calls are supposedly recorded so that would be viable proof. I was sent out two copies of the steps on how to submit the uShip damage guarantee claim. I submitted the pictures via e-mail on April 25th. On April 28th, I mailed out an envelope containing a copy of the Bill of Lading along with an estimate of repairs. Why you never received it, well that I can't answer. I did follow all of your steps and still hold the original documents in my possession which I would be happy to send once again.

Secondly, I will NEVER use uShip services again so I was able to verify that you issued a $50 credit to my account but I would like that cashed out to my paypal account or another form of acceptable payment. After the issues I had using uShip and the service provider I have decided to hire someone privately with variable background and references.

I will await your reply.

Regards,

Business

Response:

We do not record phone calls, but that is neither here nor there. The representatives that handle the Guarantee claims are not inbound phone reps. They can certainly speak with customers if necessary, but the regular support representatives can handle any phone call that comes through. There would have been no reason for anyone from the Guarantee department to get on the line before the documents were in hand as they could not provide any assistance beyond the inbound support reps.

We still have yet to receive Ms. [redacted]'s Guarantee paperwork. We can certainly still accept the claim if it is resent.

Regarding the credit promotion, it is just that - a promotional account credit. These are not paid out in any other way, and we cannot provide a cash payment in lieu of an account credit.

Review: I am trying to move two households across the country and am working on a tight budget. Someone recommended I list a bid on uShip to see if I could ship one piece of furniture to my new home without spending a fortune. I listed a bid and it was accepted relatively quickly. After reviewing the terms of the bid and uShip's policies, I accepted the bid. The bid was accepted on 12/3/13. I called the service provider first thing on 12/4/13 and received no response. I sent an email informing the provider that I was working on a short timeline. I noted that his bid listed a pick-up date of 12/6/13 and that I'd planned to be out of town that day- I asked him to contact me so we could make pick-up arrangements as quickly as possible. The provider wrote back that he was interested in the job but was waiting for more information on another job. That was the last I heard of him. I sent an email on 12/5 and again 12/8 just asking the provider to contact me so that we could arrange dates. The provider did not respond to any of my messages. I need the furniture moved within the next week. I am now out not only the 10% deposit I put down in reliance on the provider's offer but also the benefit of the bargain- it seems highly unlikely that I'll find another provider willing to ship the item at this rate within the necessary timeframe. I understand that I accepted uShip's policy when I accepted the bid. But I am quite irritated that this provider can accept a bid, string me along for several days thus compromising my ability to make alternative arrangements, and then walk away unharmed. I'm out $30 and again, have lost the benefit of the bargain. I have no means by which to move this one item of furniture and very little time to come up with a satisfactory option. I'm frustrated that this provider has wasted my time and money and will not be held accountable. I want my deposit returned- as I will receive no services or benefit and am not willing to trust another uShip provider. I am going through uShip's administrative process with this issue but must wait another 72 hours for the provider to respond to my complaint before uShip will even begin to review my request. And even if that goes through, my deposit is non-refundable. I know $30 isn't much in the grand scheme of things but I'm essentially paying $30 for nothing and rewarding uShip for having poor business practices. Given that I have no other way to move this item and will likely be forced to sell it at a loss, the deposit is just compounding a series of losses created by this bid.Desired Settlement: I would like a refund of my 10% deposit.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My complaint #[redacted] has been resolved directly with the company.

Regards,

Review: Contacted uship customer service regarding removing feedback, leaving a second feedback response, filing a dispute, etc.

Received the following response;

"Hello s ([redacted]),

Thanks for your message. Unfortunately, there is no way to split feedback. Once feedback is left it becomes a permanent part of a member's profile. Please see the area in our User Agreement about feedback disputes. If you qualify for any of the below please contact me back and explain the situation so that we may proceed further.

31. Resolving Feedback Disputes To maintain the integrity of the feedback system, feedback left for a member is a permanent part of that member's profile. Feedback comments cannot be edited at a later date. Members should resolve any misunderstandings prior to leaving feedback since most misunderstandings can and are resolved quickly through direct communication. There may be times when you are unhappy with, disagree with, or regret feedback that you left for another member, or that may have been left for you. If you have a disagreement over feedback that has been left, you have options to respond:

A) Reply to Feedback Received: Share your side of the story by responding to any comment that has been left for you. Your response will be shown directly below the comment left by the other uShip member.

B) Mutual Feedback Withdrawal: If both members are able to resolve a problem after feedback has been left, you can mutually agree to withdraw the feedback rating. Both members must agree, and feedback will be withdrawn at the same time upon confirmation of the request by both members.

C) Feedback Comment Withdrawal: uShip will remove individual feedback comments only in very rare circumstances, such as when they violate certain uShip policies. Other situations where uShip will remove feedback include: feedback containing vulgar language or other personal contact information, and instances when uShip receives a valid court order to remove feedback.

Regards,

[redacted] shipping marketplace

The Mobile App is now available for [redacted] and [redacted]!

Safe Shipping Guide | User Agreement"

Contacted about withdrawing feedback and/or leaving second feedback response.

Received the following:

"Hello s ([redacted]),

Please refer to my previous email in regards to removing and/or changing feedback.

Best,

[redacted] B.

Community, Trust & Safety Department [redacted] - the online shipping marketplace

The Mobile App is now available for [redacted] and [redacted]!

Safe Shipping Guide | User Agreement"

Responded with the following; "C) Feedback Comment Withdrawal: uShip will remove individual feedback comments only in very rare circumstances, such as when they violate certain uShip policies. Other situations where uShip will remove feedback include: feedback containing vulgar language or other personal contact information, and instances when uShip receives a valid court order to remove feedback.

Have filed with the Revdex.com already, am requesting that feedback be removed before taking further actions. "Desired Settlement: Obviously am seeking that feedback left for a shipment on the uship website be withdrawan due to the carrier not completing their end of the agreement in which was extended upon the first originial uship delivery date.

Or be able to leave a "secondary feedback remark" in order to express the level of dissatifsction with the carrier's service provided.

Thanks so much

Business

Response:

We are sorry to hear about the delays and the customer's resulting dissatisfaction. Feedback is meant to be left only after a shipment is complete. The customer should not have left this feedback if the transporter was still in possession of part of the load. Our team will be reaching back out to the customer to understand the present state of the shipment, and we will proceed from there. [redacted] should remain in contact with the rep that responded to her: [redacted].

Review: I make a contract altrougth uship to bring a car from florida to chula vista ca,on the contract it is specificated that I dont have a forklift to drop the car from the tow truck,and uship is not doing nothing to fix the problem with the carrier the I choose altrougth his website,I send like 8 emails to uship and untill today I dont receive any call from them,the carrier it is just argumentating excuses,they states that I need talk with the driver who bring the car,because the problem is with him,I dont contract the driver,I contract the service altrougth uship and choose to allied transportation,but anybody it is trully focused to explain where is my car,the driver call me to said that his going to drop the car on los angeles,because I dont have a forklift and he doesnt receive any docuemenation from his contractor(allied transportation) where said that I dont have a forklift,somtill now,my 2014 mercedes is lost and even uship or allied transportation are not working with the responsiblity that they have,because if uship got to allied transportation on his database I think that it is because they recommending company that are really trusted.

however I am going call police tomorrow morning and call to the federal motor carrier administration,because comapnies like allied transportation cant get a permit to be violating the contracts with the consumers like me.

I need you help,thanks a lot.Desired Settlement: everythng that I want till today it is that they bring the car on the original conditions to the address specificated ont the original contract,before friday and receive an excuse from the driver that was very rude and unproffesional,calling me with a very bad actitude.

Business

Response:

We're very sorry that Mr. [redacted]'s transport did not go smoothly. Since this complaint was filed, we have reached out to the broker that he matched with and to Mr. [redacted] himself. We did receive word that the vehicle was delivered on Tuesday. If Mr. [redacted] is in need of any further assistance, he is more than welcome to reach back out to the representative that helped him.

Consumer

Response:

This guys from Uship.com do not sorry anything,yes I receive the car,but without your help,the carrier bring the car here and charge me more money that the agreeded on the contract ,also,you guys never talk to the service provider to asking why hes was not followwing everything that we agree on the contract,I contract the provider because you guys recommend me that company like one of the best on your database,and why you guys dont investigate a little bit to the companies that uship.com it is recommending??just go to [redacted]and enter the name of the carrier,allied auto transpor and you find out that the carrier doesnt have a valid permit to operate,so why are you guys doing??just nothing,making money without take care of your customer,so at least uship.com must remove this service provider from his database and protect other possible cusatomer to do a contract with this service provider that is not honest, and is not working with the leagl permits to operate his business.

incReview: [redacted]

I am rejecting this response because:

Regards,

Business

Response:

uShip is a neutral, third party venue where shipping customers and people who can provide shipping services can meet each other and enter into agreements. Our User Agreement clearly states that it is the customer's responsibility to due his or her due diligence when hiring a company for transport. Our support did in fact contact the broker, who is the uShip member multiple times as Mr. [redacted] is well aware since he has been copied on this correspondence. The difference in price occurred because the shipment was seemingly misrepresented - the Broker was not informed that there was no key, and as such could not quote properly. We cannot determine who is responsible for the missing key as we simply run the website and do not transport the vehicle.