Valet Movers

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Before I hire Valet Movers the price was $968, and the agents was nice until I hire them
I had a feeling that my business with Valet movers was not going to go well, It starts with boxes, I have to call times before they bring the boxes to me
it was just right for me to have the boxes first before the movers can come to pick up my staff because I have to box it myselfBut luckily my yrs old mother was packing everyday because my cousin keep on bringing boxes to my house
2nd, the movers was late coming to pick up my staff because they was in a different city for another pick upthe schedule was from to p.mbut they didnt come until 3:p.m
3rd, I have an inventory list, most in that list was not in the truck because the movers keep on asking more moneyand the addtional boxes cost more money,
4th, the mover ask for $dollar cash + the $check that I wrote them, and did not mention on the reciept that they recieve a cash from me
5th, valet movers bring my staff late than the scheduled we agreed uponBefore I hire them the agent said that it will take to days of deliverySo, I did not look at the date scheduled on the contract because I thought it wont take long to make it to Indiana ( my mistake) Valet movers pick up my shipment on the 4th of Janaury, but the shipment did not leave San Diego until the 8th
additional to the stressful issue, when me and my mother leave San Diego, our stop over was AZ, but when we get to AZ, there was no flight back to IndianaWe arrived AZ on the 6th but we end up staying getting a hotel in AZ for nights because of a weather problem in IndianaSouthwest first available flight to Indiana was Friday the 10th
6th, me and my mother has to stay in a hotel for additional nights again when we arrived in Indiana because we have nothing to use in Indianait was very cold
my car was picked up the same day when valet movers pick up my shipment
My car arrived days after it was picked up and was in Indiana in my garrage when we arrived but the furniture was not regardless on what the weather was,
I also had a problem calling valet movers about my shipment because, the phone # that was in the email that was provided to me by an agent, was not answering and when the driver finally answer, he gave me a different number to call, and this person has to call me back because he has to call someone(chaos)
When the shipment arrived, the driver did not bring the truck infront my place, I made a comment on how am I going to get my staff? He respond of saying, oh I dont know, you look like a strong woman(not funny to me), I already figured out that the Valet movers and any associated with them works the same, they want more money money moneyand I feel so helpless
he wanted more money from me besides the $that I gave himI also mention to the driver that I give cash to the movers that picked up my house good in San Diego, So, I dont think I should be giving him $dollarsIt was a big issue, he told me to call Valet movers, when I call Valet movers, I speak to ***, she at first told me that she was going to speak to her boss, and she will call me backBut she did not callAt this time I was more stress because, I was telling the delivery guy that I dont have to give the whole $which he agreed on giving me once the Valet mover say okey but that didnt happened
When I call Valet mover again and speak with ***, she was rude and told me that the $that the guys in San Diego that pick my staff was a tipi said NO!
First of all I have no Idea that I have to give a tip, I was already stress because the $dollars that attract me of hiring them became over $1,700+ $cash
plus the fact that when the goods arrive the delivery guy has to make more money from me?? Oh my God!!
I have to call a friend so that my goods can be drop off to my house because the delivery guy was saying that if I dont have the extra $to give them, they are going to re sched the delivery and it will cost me more moneyActually it was more than $or something, they just waived some
I was helpless and very stress because what if I dont have no one to call? It just that mean that my house hold cant be deliver to my house?
Plus the fact that the Valet movers agent just rudely hang up on me
Finally Ria the person that I spoke to when I hire Valet movers call me and speak to me in Tagalog (philippine language) she mention that the guy that they hire who pick up my housegood already known of doing such a thing, meaning they already know that this person always asked cash from their clientShe explain to me that the company will send me the $Which they did
days ago this agent *** call me and asked me how to get their name off Revdex.com what can they do to erase it, and if I want the $money back that I gave to the delivery guy? I reminded her first of how rudely she treat me the last time I spoke with herand I asked her what did she do of the pictures that I send her because my t.vstand was broken, my futon spring came out from the back and some glasses are broken etchShe said she send it to claim, I told her to call me once she heard from claim
My experience with Valet movers was a night mareI was helplesswhen all I wanted to clarify is why do I have to pay the exact $when I already give $100? Plus the delivery guy asking for more money? They made me feel so helpless and no choice of whatever they say to me in order for me to get my house goodI was stress mentally, and hurt about what I been thru by this companySo, I feel that besides the broken furniture, the extra $that I give to the delivery guy plus the nights of stay in Mariott Hotel in Indiana they should re-imburse me including the pain and sufferingI feel pain because it was a hurtful experience dealing with this company and the cost that was getting higher and highter, not to mention that fact that after picking up the house goods, the shipment did not arrive in a timely manner
And I want to Thank you Revdex.com for being there to the people that are being treated unfairlyI wish I can make this shorter, but I have a hard time not explaining why I am not accepting the respond of Valet Movers
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe business charge me extra but the majority of my belongings didn't make it to my homeI'm trying to make the claim og my missing items but the receipt they are asking for is in the black suitcase that they took from my inventory I want reimbursement from them for the extra charge they charge me and all the stress snd frustration they put me inI will never get back what I lost due to the negligence of this company
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowAfter all the trouble and lost of my belongings, $is not an acceptable amountAs mentioned , you company admitted on earlier response of having my vacuum and step stool and said they would deliver it to me, which YOUR COMPANY DID NOT ATTEMPT TO DELIVER ITSO YOU LIED ABOUT ITSince your company lost my items, I will settle of $If you reject this I WILL POST THIS ON YELP and make a complaint to FMCSAI expect an answer within years
Regards,
*** ***

Dear Revdex.com, We set up the account with customer over the phone. The customer provided us with the list of items. Based on this list of items that the customer provided we gave the estimated price. The customer was not present on the pick up
day at the pick up location. We explained to the customer that the price is based on the inventory list the the customer provided. ON the day of pick up we found out that there was more items than the customer had given us on the original list that she provided. We tried the contact the customer multiple times but we could not reach her. When we picked up her belongings we called and sent her an email letting her know that she had additional items and that it will cost more money. When we first talked to her, the understanding was that she wanted her items delivered immediately. This is why we sent her belongings right away. When we got to Minnesota, the customer said that she could not receive her items yet. We had great customer service and waived a re delivery fee. The customer said that she was going to be ready for delivery on 8/28/2015, so we provided her with one month of free storage also. Then a few days before the 28th, we received an email from the customer saying she could not receive delivery until 09/09/2015. This is why we had to charge the customer $for storage. The additional cost from to 3300 is because of the additional items and storage fee. We did not charge the customer for re delivery like she said. We will send the paper work describing the additional cost for the extra items at pick up day. We tried to contact the customer many times by email and phone. It was really hard to reach her. We would like to satisfy the customer and make her happy so the customer must file a claim to take care of any losses or damages that she has. We have given her the information to the claims department who can resolve the issue. Thank you, Valet Movers

these people made my move a good experience!
I actually had help from all the company from the person who answered the phone for the first time until the guys who did my move! a lot of collaboration and patience*** *** and *** was the crew who helped me, they are professional and really care about the job

Dear Revdex.com, Valet Movers is unable to pay anything right now due to it being the slow season. Valet Movers will contact the customer late march to set up a payment plan. Unfortunately there is nothing Valet Movers can do right now. Valet Movers really wants to work with the customer to get this matter resolved so please bare with us. Thank you for your time

Great moving company! Everything was smooth, with friendly peopleCheap and fast! We had A LOT stuffs to move and all the crew helped since packing until delivery! thank you guys for the great experience !!

Dear Revdex.com,
Thank you for making Valet Movers aware of the issue at hand. We are going to send the customer $to replace his vacuum and step-stool and he will need to contact our claims department for the damaged leg on his table. Thank you for your assistance

The customer's items were shipped out as of 9/2/He was sent an email that includes the driver's contact information on that dayThe customer was told initially that delivery for out of state moves can take up to business daysThis is especially true during the summer monthsThe customer
also signed a contract saying that it may take up to business daysWe apologize for the customer being inconvenienced but we have assured him that his items will be delivered very soon
Thank you,
Valet Movers

In order to give a binding estimate to a customer we do an onsite estimateWe go over the details with the customer, what items they want to ship and those they don't . The price of the move is based on the item list that the customer provided during the onsite estimate (please see
estimate vsactual inventory for the day of the move attached)On the day of the move Mr *** was not on-siteHe had a friend represent him and sign the contracts in his place. As the move progressed additional items were being added that were not included in the estimateValet Movers advised Mr ***'s friend that adding addtional item will increase the cost of the overall move. Our movers also called and notified Mr*** at this time to let him know the additional items would increase the priceWe loaded the additional items clearly with their consent
As for the delivery, the 1st availbe date of Mr*** was Jan 28th. Valet Movers has a 7-business day window for shipments going to VirginaHe moved into his new home on the 28thThis was his 1st available delivery dateHe revceived his items on Feb 6th, which was in our delivery windowWe can not ship his items out in the time frame of Jan 15th - Jan28th because if it gets there to soon, something changes such as not getting the house as planned on the 28th; we have a shipment in route and nowhere to drop it offThen we need to place it in storage at his expense and he would need to rent a truck to pick up the items in storage and take them to his homeThis would be an additional cost for the customerSo we have written procedures, where the customer states their 1st available date and Valet Movers standard is to ship the items 7-business days from that date.
As for the receipts we have sent them Multiple times to his email *** but I will also included in the attachments
We are sorry for any inconvenience this may have caused Mr*** and his family

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I find the response to be very general Before I can 'accept' this response, I would need to know what Valet Movers considers to be a "reasonable" settlement The mattress is not, in fact, in usable condition: it was permanently damaged We had to purchase another one I am attaching emails of my previous correspondence with the company so you can see how they had initially indicated responded to our complaints
Regards,
*** ***

I was a customer of Valet Movers and had the worst experience everTheir phone on hold advertisement says they are excellent communicators with excellent customer serviceNot my experienceSuppose to call me the day ahead of pick up, Monday July No Call, as promised, on the day beforeArrived at around am to pick up our stuffHad made arrangements for an early morning pick 6amWere to deliver on a Friday to our new home, did not communicate at all with me about delivery, I called and called but no email or return call with informationonly one person was helpful, ***, in the officeFinally got delivery about days lateMeanwhile my wife and I were in an empty house with not good, few cloths, waiting for our goods to arriveI had to go out and buy work clothes so I could begin my new jobWhen our goods were delivered we had some or items damagedNo communication with me when I let Valet knowThey left several items at my old house which the landlord foundI sent an email to Valet regarding those items and not answer from themThey delivered several items to me which belong to someone else which I told them, again no reply as if they don't careI was missing several boxes of goodsFrom the way they have treated me I doubt they even tried to find them, one of which was especially importantThey did not deliver one item which was worth $3, Half hearted response"sorry your are missing your ..." One office worker said you will just have to let your insurance company make a claimWhile the workers were finishing packing my wife and I began our drive from Southern California where we lived to our new home in Northern Oregon The Landlord of our California home said they left the garage and house doors wide open and trash on the front porch Especially irritating they quoted me a price to move me and then AFTER they packed me wanted to charge me another two thousand dollarsI felt like a captiveI had no choice but to pay the feePart of the extra charge was for work originally quoted so I managed to negotiate down the fee a bitMy company was paying for the move so I got reimbursed for the original quote and had to pay the balance out of my own pocket
If you are every considering moving DO NOT USE VALET Worst business experience I have ever had

As we said in the first email, the customer needs to file a claim for the damaged and lost items. As soon as she files the claim, the claim will calculate the amount that she needs to get back. After we have that amount from the claim, we will add the amount that we think is fair to compensate the customer for any other issues that she has

Dear Revdex.com, We set up the account with customer over the phone. The customer provided us with the list of items. Based on this list of items that the customer provided we gave the estimated price. The customer was not present on the pick up day at
the pick up location. We explained to the customer that the price is based on the inventory list the the customer provided. ON the day of pick up we found out that there was more items than the customer had given us on the original list that she provided. We tried the contact the customer multiple times but we could not reach her. When we picked up her belongings we called and sent her an email letting her know that she had additional items and that it will cost more money. When we first talked to her, the understanding was that she wanted her items delivered immediately. This is why we sent her belongings right away. When we got to Minnesota, the customer said that she could not receive her items yet. We had great customer service and waived a re delivery fee. The customer said that she was going to be ready for delivery on 8/28/2015, so we provided her with one month of free storage also. Then a few days before the 28th, we received an email from the customer saying she could not receive delivery until 09/09/2015. This is why we had to charge the customer $for storage. The additional cost from to 3300 is because of the additional items and storage fee. We did not charge the customer for re delivery like she said. We will send the paper work describing the additional cost for the extra items at pick up day. We tried to contact the customer many times by email and phone. It was really hard to reach her. We would like to satisfy the customer and make her happy so the customer must file a claim to take care of any losses or damages that she has. We have given her the information to the claims department who can resolve the issue. Thank you, Valet Movers

Why do you keep closing my complaint? I still have NOT received any “agreement,” check, or other information from Valet Movers. *** ** ***
*** ***
***

Dear Revdex.com, We are sorry for the inconvenience for the situation that happened with the customer. We found the vacuum and the step stool and its on its way to the customer. We are going to get it to him as soon as
possible. As far as the damaged table, we will try to replace it. We are going to also have the customer file a claim to our claim department. We definitely want to make the customer happy and work with him. We contacted him before this complaint was posted and let him know that we found his items. We also let him know the process of filing a claim with the claim department. As of now we are working with the customer to resolve this issue as possible to the customer's satisfaction. Please let us know if there is any other thing we can do besides the request from the customer Sincerely, Valet Movers

?Thank you for following up with me.  To answer your questions, No-- Valet Movers has not offered a specific settlement.  And, Yes-- I did follow the claims process they asked me to with a company called Anthem, which determined the reimbursement value to be $63 based on weight.
If I could share a bit more information with you in light of your meeting tomorrow:
We have never moved across the country like this.  I did not know what to expect when arranging for moving services.  I chose Valet Movers based on their rating with the Revdex.com.  I figured that a company that had an A- rating with the Revdex.com had to be good, because I trust the services your organization provides.  In addition, when researching companies & options I asked the representative to tell me about Valet Movers.  She told me that it's a small family run company that cares greatly about its reputation.  This also resonated with me, so we chose to entrust our belongings with Valet Movers.
I really would like to impress upon you the reckless damage done to our items: we are not talking about accidental or incidental damage.  I was there when the movers opened up the door to the moving van.  Our stuff was strewn all over the inside of the truck, boxes crumpled and opened up, spilling out.  The Tempurpedic mattress was duct-taped in half, like a taco.  In addition to the items that Valet Movers told you were damaged (file cabinet, childs wooden table, and missing hardware for a futon) there was a shattered crock pot, the folded mattress, and several (at least 3-4) missing boxes.  Our daughter's wooden table was clearly destroyed by the movers who unscrewed the 4 legs-- they bashed in the screw hole for not one, but two of the 4 legs.  This means that after ruining the first leg, they did it again to the second. The complete lack of professionalism and wanton disregard for the condition of our personal belongings was truly unbelievable.  From my perspective, it's breach of contract for Valet Movers to so brazenly destroy the very personal property that they were paid $4,000 to ship and care for.
I will scan the supporting documentation for this and send it to you asap, but first thing in the morning at the latest.
I truly appreciate your help in reaching a fair settlement.  Thanks for hearing me out.  It's been a really frustrating 7 months of dealing with this company.
[redacted]

Dear Revdex.com,           Thank you for informing Valet Movers of the current situation.  However, we have spoke to the customer and this was all a misunderstanding.  Please remove the complaint.  Thank you.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]