Valorebooks

I ordered a book from Valorebooks on July 7 and have not received the item. I have contacted the seller multiple times and then contacted a person through Revdex.com, with no results.

HORRIBLE!!! DO NOT USE VALORE BOOKS!!! I AM FINDING A LAWYER TO PUT THIS SCAM OUT OF BUSINESS!!!

I had sold some college books to them for the price of $37.89. I shipped the books to them and they failed to pay me the quoted price, as a matter of fact I have received no type of payment.

I obtained quotes to sellback 5 books to Valorebooks. I accurately documented the ISBN for each of the books based off both my original purchase receipt and the book itself. I also took photographs showing the books were in pristine condition when I mailed them to Valorebooks (I never used the hardcopy of the book, as I purchased an access package and was able to successfully complete each of the courses with the e-text). One of the books was even brand new in shrink-wrap.

I complied with Valorebooks' shipping procedure and mailed the books. Shortly thereafter, I received an e-mail stating that 4/5 books were rejected due to "wrong ISBN." I attempted to contact Valorebooks and resolve this issue but was repeatedly dismissed stating I would have to pay $20 to have the books returned to me and they would not provide me with more information regarding why the ISBN was wrong. I explained the reason they may be looking at the wrong ISBN to no avail. It would be one thing if Valorebooks re-evaluated my quote due to the "wrong ISBN" but to simply reject them when it was clear the title, author and edition also matched my original quote shows blatant bad faith on their part.

I believe Valorebooks has acted fraudulently as their rejection of my books is unfounded. The company wrongly required me to pay $20 to return the books to me (far more than it actually costs to ship them back and would not return them to me sooner than 14 days) and refused to uphold their quote.

DO NOT SELL YOUR TEXTBOOKS BACK TO THIS COMPANY! IT IS A SCAM!

Valorebooks? More like Cowardicebooks. I would rate them -1 stars if I could. I sent in a brand new, perfect condition chemistry textbook, and it was denied for sellback for "Wrong ISBN / Binding." This is certainly not true, as I checked the ISBN at least 3 times before I completed the sellback order. In order to submit a return request and have the book sent back to you, you yourself have to pay for shipping, which is absolutely ridiculous in my case because there was nothing wrong with my book, and it shouldn't have been rejected. It even says in the email, "If we don’t hear from you within 14 days, we’ll recycle the item at no additional cost to you," as if they're doing you a favor. If you try to contact customer service, you can only do it through email, so you can't speak to an actual person because they don't even have a phone number. This is the first and last time I will ever make any transaction with this company, and I do not recommend them to ANYONE. Why should I have to pay for shipping back? Especially when I am reading other reviews that say the company didn't even ship their books back even after they paid! And where is the proof that they're not going to sell my book anyways? Now they have my book, so they can do anything they want with it, they scammed me, and I have nothing.

If I could give this company zero stars, I would! This company is engaging is suspect practices. In my case, they quoted my books and said they would be approved as long as they were in good condition and did not have extensive writing. So, I sent my books in one package. Then, they email saying they rejected all my books, except for a brand new book I sent them; so, it seems they are looking to buy new books not used books. In fact, they rejected a book in mint condition, which fits the definition of minimal writing. The conclusion is that if you send them a book that has any writing, they will reject it. Then, they refuse to send you your books back in one package. Rather, they force you to pay $4.95 for each individual book, relying on the fact that students are already struggling financially. The hope is that you will not pay the individual fees so they can keep the books they rejected. I asked for them to please send me my books back in one package because that is less expensive. However, they just reference you to their policy.

Do yourself a favor and avoid this company. Sell your books back to your school's bookstore, on your own online account, or to fellow students. Anything is better than dealing with this kind of stress and terrible customer treatment. In fact, there was one book that I forgot to include (I am so glad I did) but then went to my school's bookstore to sell. My bookstore gave me $30 over what this company quoted (yes, the book had minimal writing). So, they are not just quoting you below what you might get from your own bookstore, but they are then rejecting your books by relying on unreasonable policies.

DON'T DO BUSINESS WITH THIS COMPANY - SAVE YOURSELF THE DRAMA!

I placed and order with ValoreBooks.com on 05/13/2020 for a book that I am needing for a summer class starting 07/13/2020. I wanted to leave plenty of time before I actually needed it in the case that any issue were to arise. And I am so glad I did. I received the book on 05/21/2020. The package was left unopened until 05/23/2020 or 05/24/2020 and when opened, it was the wrong item. I contacted the company and I received a response of 05/25/2020 through email requesting the ISBN and a picture of the wrong item delivered. On 05/26/2020 I sent all the information requested and then received and email back from the company on 05/27/2020 stating that they were sorry that I received a "damaged item" and gave me options of how to resolve the issue. They stated that I could 1. receive a partial refund if I was able to use the item or 2. any other solution that would work better for me. I sent an email back the same day stating that it was not a damaged item and that I had already spoken with someone and told them that it was the wrong item and went through the process of sending the ISBN and picture on the day prior. I then received two additional emails that day stating the two solutions that were available just as before. I sent an email in reply stating that I would like a prepaid shipping label to send the wrong item back to the company and a full refund being that I never received my correct item ordered and I could not use the item sent. In reply, they sent an email that said that the issue was being forwarded to the returns department and allow 24-48 hours for a response. I waited and received an email on 05/29/2020 with a shipping label and was able to drop that at a *** location on 06/04/2020, and let the company know that update through an email. (I also just noticed looking though my emails that they didn't even have my right name on the shipping label as a sender, it was a whole other person in a whole other state but I do still have the label saved and the tracking number on file). On 06/06/2020 the company sent a reply stating that they would notify me when the item arrived at the warehouse and the refund process would be initiated. I waited and never got a response so I sent an email on 06/15/2020 asking for an update on the package and refund and they replied on 06/16/2020 requesting that I allow 24-48 hours for them to investigate and assist with this issue. I waited and never received a reply so I sent another email on 06/23/2020 asking again for an update and again, never received a reply so I then sent another email on 06/25/2020 asking for an update on the refund. I got an email back from the company that day asking me to allow another 24-48 hours for them to get an update from the concern team and again....I never received a reply and sent an email on 07/02/2020 stating that I had continuously been given the run around on the matter and that I would like to receive an update on my refund. On 07/03/2020 the company emailed me back and asked me to allow 24-48 hours for an update on the matter....and I have waited an entire week now. I emailed them this morning letting them know that I had done my part and sent them the wrong item that they had sent me, back to their company and I feel that they are being dishonest and borderline stealing from their customers. I have yet to receive a reply from them, yet I only expect it to ask for me to allow them another 24-48 hours to assist on the matter. This has almost been a two month process with little to no communication from the company on the matter and I really would just like my refund that was promised. I have had to purchase the book from another company now and have paid 3 times the amount I had originally planned because of this whole incident. This company has no follow up or resolve on their issues and has very poor customer service.

I ordered a textbook on June 5th for my daughter's Spanish class. The Summer class is onle 4 weeks and the understanding was that the book would ship quickly. After one week, I had not received the book. I sent several emails and attempted to call a number that repeatedly said it was a *** email account. I finally received an email saying the book shipped the day after I purchased it. I repeatedly asked for a tracking number but was repeatedly sent the same email saying they didn't have a tracking number. I requested a refund, but have not been able to get them to respond. My daughter's class ends in 3 days. We had to borrow a book from the instructor, as an emergency!

I ordered a book on 5/6/20 (order number ***), the funds were debited from my account on 5/7/20, and as of today I have not received my book. I have reached out to the company multiple times via the customer service email on their website. On 6/5/20 I received an email from the company stating that my book had shipped but the tracking provided was faulty and never showed a USPS ship date. I have checked it multiple times and as of today it says on the USPS tracking site, "Status Unavailable." I am throughly upset that I haven't received this book that I paid for. The phone number
((***) listed is an invalid phone number. At this point I just want my money back and will never deal with this company again.

I am obliged to say this is nothing short of a scam and fraud. I sold my perfectly good conditioned book and got an email stating there was "bad binding" (which was perfectly fine binding). Them they proceed to say I can pay for return shipping for $5, or let them have my book for free and make quite a nice profit. Nobody throws away a >$50 book like that. This is nothing short of theft, and they are just letting their "buyers" be dishonest and get away with it, claiming there is "nothing they can do" after initially "validating" the book. Give me a break! Keep my book... And this review. Good day!

ValoreBooks agreed to buy back a geography book from me in March 2020 for $25. The book I sent back was like new, in pristine condition and I had paid over $100 for it in January. It was absolutely the correct ISBN number. Upon receipt ValoreBooks rejected the book for water damage which was absolutely false. I requested the book be returned to me. ValoreBooks agreed to return the book. They asked I wait 45 days for it to be returned, which I did. The book, however, never arrived. On May 27, after several back and forth emails of which I have copies, the company agreed to send me a check for the $25 which they had originally agreed to pay. The check was to arrive in 14 business days. As of today the check has yet to arrive. When I contacted them again on June 15, they admitted never sending the check and requested I wait another 7 business days a check to arrive. This has now become a pattern. I am doubtful I will ever receive payment for this book which was exactly what they agreed to purchase in perfect condition. I believe they are preying on young, college students like myself who are cash strapped, as once you send them the book you no longer have proof of the condition and they can indiscriminately reject it. I have dealt with other buyback companies in the past and have never had this issue. My advice going forward is to always take photos of the books you are selling back prior to shipping.

I sent my books in over three weeks ago, and have not received payment. Similarly, I paid for return shipping for the books they deemed to be in unsatisfactory condition, and have not received any information regarding their return. No tracking label, no confirmation; all I have received is a confirmation from *** that my money was taken.

I sent in 5 books to Valorebooks as a sell back order which I was quoted to receive $ 170.51. I patiently waited until my books were processed and my payment was according to their website “issued” yet it’s been over a week and I have not received the payment. I am supposed to have the payment delivered via *** and I know that the email was correct that is associated with me account.

I sent my textbooks to Valorebooks as part of the sellback program. My order number is ***. I got an email from the company on 5/12 stating that my order had been received and processed. On 5/13, I received an email stating that my sellback items were approved for payment. The email said that the payment would be issued within 14 business days.
I did not get my payment for $59.98 after the 14 days. I contacted customer service. I got an email from ***. at customer service on 5/26. This email said that my payment had been processed on 5/21, and to wait an additional 14 days.
I contacted customer service yet again this morning (6/4) and was told to wait a full 14 business days until 6/10 again by ***.
I am not usually one to complain about businesses, but this company seems like a scam. My textbooks were approved on 5/13. Today is 6/4 and I still have not received my $59.98 payment.
I do not

I sent me books to Valore Books as part of their sellback program. I received confirmation on May 14 that my books have been received. I sent them 7 law school textbooks valued at a good money. I was told by them in an email to wait 7-14 business days to get my money sent to my ***. I tried contacting them twice and received no response on when I would get my money. There is no customer service number where you can call and get a live person. I think that is stupid. I have been checking my *** account and no money. I was told that maybe this company is a scam. I NEED MY MONEY NOW! Or I am filing a lawsuit. I have no way to contact them and this is my only way to get my frustration out and get some answers. This is a horrible first experience and will never use ValoreBooks AGAIN!

I sold a total of $229.74 college books from my son's University to Valore Books. Mailed them out on May 10,2020 through UPS as instructed. Per tracking they were received/delivered on 05/20/20. I received an email from them they I did not do order right. I have all the paperwork and mailing paperwork to refute same. As well it shows correct on their own website. You try calling the number for them and it just says they are unavailable, It has a link to contact them, is a generic contact screen where the do not respond.
They are possession of all these books and I need them to proceed with my payment that they are making stupid accusations for not doing so. All books were in perfect condition. There should be no reason for sending me monies rightfully owed tome. I believe they are trying to scam me.

Terrible company, absolute scam!

I sent a buyback in near perfect condition and it was rejected. The link that they send you to to ask for your "rejected" book is dead. The phone number is disconnected. ABSOLUTELY AVOID THIS COMPANY!!! SCAM! I have sold back books for years to other companies and will stick with those in the future.

I ordered Cost Accouting book from Valorebooks on May 9th, paid for expedited delivery which is to be delivered in 2 to 5 business days. On May 12th the tracking showed it was with the post office to be delivered but after that status the package hasn't moved. I messaged the seller through valorebooks to see if they can locate my book I needed for my class on May 15th. May 18th I messaged them again and they replied they weren't sure about the delay but could refund $3. I advised that since they didn't know the status of the delivery and couldn't find out when it would be delivered, to refund me my money since the delivery hasn't occurred over a week later. I was denied my refund. I message Valorebooks to refund me and they refused to refund me. Now I'm out of my money and have no book. I want my money back as I had to order the book from a different seller and I still don't have the book from them and today is May 20th.

I ordered a book from Valorebooks and the book came in a bad shape and coffee stain I asked that I wanted to return the book and they keep telling me to wait 48 I’ve waited 3 weeks and nothing. They stopped messaging me. They have a guarantee, 30 day money back no questions asked. I have been told that I need to pay some money if I want to return it and as a college student I don’t have money to be wasting at the moment. Please help

I sent 2 books to Valorebooks for sellback. They received my books on 2/13/20 and approved them for payment on 2/19/20. Payment is to be issued within 14 business days. On 3/10/20 which was 14 business days, I asked about my payment. *** on the Valore Books Support Team stated the accounting department was experiencing a technical issue....My status is still showing as "approved, awaiting payment" and not "payment issued." They have had my books for a month now and there is no end in sight for receiving payment. I feel like this company is a scam, especially after seeing others with the same problem I have been having. Poor, poor customer service. They have my books, I have no money for them.