Valorebooks

These this company is a scam. They steal textbooks and provide very vague “tracking” information, then tell you your item doesn’t meet their standards in the hope that you’ll just give it to them instead of receiving the money you were offered. There is no real people at this company that you can speak to, only automated emails and a fake live chat that is also automated. This company should be put out of business.

I sold a textbook back to them that they are refusing to pay for and refusing to return back to me. They claim that the book appears to be counterfeit and that they are sending it back to the publisher for review. They claim that the process could take to 3 to 6 months. I got online and started reading reviews to find that they appear to do this to a lot of people. Their business practices are bordering on fraud and theft and its wrong!

I sold books to ValoreBooks and was promised 95.63. My method of payment was ***. I received an email from them which stated that they changed financial institutions but payments were to be released on 5/27. To this date, I have not received anything from them but promises for additional time processing the refund that is due to me. I want my money released to me $95.63. *** does not take long to process payments.
ORDER #

I was supposed to receive my payment for my books via *** last week and I still haven’t received it. I was told that the money was allegedly sent to *** last week and Valore has failed to send me a transaction ID, and they failed to update my sellback order concerning the exact date my payment was issued. It’s been 3 weeks since I sent my books and they’re refusing to give me evidence that they actually sent me the money to begin with. This is absolutely ridiculous! I’m never using this company ever again.

I sold 2 books to valore books and have not received payment for them.

I sold multiple books to them and never received payment. I contacted their customer service team at the end of the 7 day payment window and was told it would be there by the end of business the next day. I contacted the next day when that didn’t occur and the same person told em they switched banks and it would be a little bit. Switched banks? That sounds like a lie someone tells to get out of paying. The customer service rep who I spoke with two days in a row acted like she has no clue what as going on and was rude and repeated the same thing over and over. I doubt I’ll ever get paid for those books. Never ever use this company.

I sent books for sellback and added my *** account for payment to be sent to. All my books got approved for payment and on May 7 I received an email stating that all my books were processed and payment was issued. A payment of $116 was what I was supposed to receive. A couple of days passed and the payment never showed on *** account so I contacted ValoreBooks and they told me that the books were only APPROVED on May 7 (even though the email clearly stated payment was ISSUED) and to wait 2-7 business days before I contact them again about not receiving payment. Today marks the 8th business day and I contacted them I get and I’m literally getting the exact same response to wait 2-7business days and now they have a new date of when the payment was supposedly issued. Now they state payment was issued on May 9th even though my account clearly says May 7th and they’re asking me to continue waiting 2-7business. I chose the *** method cause they guaranteed it was the fastest but at this point it seems like I got scammed out of my books.

Valorebooks did not take responsibility for incorrect details in the website for a book that I ordered. It cared even less about understanding the inconvenience of customer by sending "copy+paste" responses asking me to contact the seller directly even though my credit card was charged directly by valorebooks back on 16th April. Its 15 days and no sign on book. The item location was shown something closer to my state but the actual shipping location turned out something else far ....... Tracking number is still showing "package acceptance pending" I am being going round in circles with seller book-stop, valorebooks and shipping company

I sold roughly 30 books to valore. They were approved for payment April 5th. They owe me about 1400 dollars. I’ve been told payment was issued on the 9th (it wasn’t), the 11th (it wasn’t), and last week (it wasn’t). According to their policy, once a book is received and approved for payment, payment should be in my *** account 2-7 days later. It’s been almost a month. I keep being told that their billing department is behind, but at this point it just feels like I’m being lied to.

I sold back a book to Valorebooks. They at first issued a check. Then they falsely voided out the check before I cashed it. I have spoken to multiple representatives who at each stage have said they will reissue the check. This has happened on 4 different occasions spanning over months. I still have not received the check and I believe they are purposefully not re-issuing the check.

I am a seller. Shipped them three books to sell and pay me through my *** account. I got paid for one of my books. The other two books said they posted payment to my account March and I havent received my payment for the other 2 books I sold.

This company advertised as semester book rentals. A semester does not start in November when I order the two books in question, a semester starts in January, August, and May (for summer). I ordered these rentals to have them for the spring semester. This company wants them back in 9 days. Last time I checked March is not an end of the semester. To top it off they only allow you to extend the rental 15 days or buy it for more than the price it is worth. The two customer services reps I emailed with were both horrible and provided no help and no means to come to a resolve. The only thing they did was say the books are due back.

This company scammed me and took my $200 textbook in their buyback program and I was promised $65 for it. This has been almost two months now. I email them and this is what I got:
Conversation
*** on Thu, 13 Dec, 2018 at 11:31 AM
Hi ***,

Thanks for contacting ValoreBooks. We apologize that your item was not accepted for sellback. We’ll send a request immediately to have your item returned to you at no cost. Unless you're contacted by a representative informing you otherwise, expect to receive the item within 30 days. If you don't receive your item by then, please let us know

For more information on why your item was not accepted for sellback, please consult our sellback policies: http://help.valorebooks.com/support/solutions/articles/5000588198-general-sellba...⇄ />
Thank you,
***
ValoreBooks Support Team

To monitor the status of this support ticket, please visit: ***

*** on Thu, 17 Jan at 6:45 PM
Hello,
I still haven’t received my book back from you guys that didn’t sell.

***

Sent from my ***

*** on Fri, 18 Jan at 10:16 AM
Hi ***,

Thanks for contacting ValoreBooks. We apologize, Unless you're contacted by a representative informing you otherwise, expect to receive the item within 30 days.

Thank you,
***
ValoreBooks Support Team

To monitor the status of this support ticket, please visit: ***

*** on Tue, 22 Jan at 5:18 PM
Where is my book? It’s been over a month and still not back to me.
***

Sent from my ***

*** on Tue, 22 Jan at 5:19 PM
No one has contacted me about where my book is that you guys didn’t buy back from me?! I buy a lot from you and this has turned me against buying from you again. The book was flawless!
*** on Wed, 23 Jan at 11:59 AM
Hi ***,

Thank you,
***
ValoreBooks Support Team

To monitor the status of this support ticket, please visit: ***

*** on Wed, 23 Jan at 11:59 AM
Hi ***,

Thank You for contacting valoreBooks can I have the order number please.

Thank you,
***
ValoreBooks Support Team

To monitor the status of this support ticket, please visit: ***

*** on Wed, 23 Jan at 12:32 PM
I don’t have an order number this is a book I sent you guys to buy and you didn’t for some reason. This book was $200 and was used once since I dropped the class! I want the book returned to me.

***

Sent from my ***

*** on Wed, 23 Jan at 1:23 PM
Hi ***,

Thank You for contacting ValoreBooks, every sell back has an order number.

Thank you,
***
ValoreBooks Support Team

To monitor the status of this support ticket, please visit: ***

*** on Wed, 23 Jan at 1:31 PM
Can you look it up by book title and my name?!

***

Sent from my ***

*** on Wed, 23 Jan at 1:34 PM
2754149 I need my book sent back to me as I have requested many times now.

***

*** on Wed, 23 Jan at 1:38 PM
Hi ***,

?Your book is currently under review as it exhibited characteristics that indicate that it may be counterfeit. The book is being sent to the publisher to be examined. This process can take 1 - 3 months. If the book is confirmed to be authentic, it will be paid the price it was quoted. If the book is confirmed to be counterfeit, the book will stay with the publisher and the matter will be out of our hands. We apologize for any inconvenience that this may cause.

Thank you,
***
ValoreBooks Support Team

To monitor the status of this support ticket, please visit: ***

*** on Wed, 23 Jan at 1:42 PM
Wow, I paid $200 from my school's bookstore, so I expect either a refund or my book sent back to me. This is absolutely ridiculous as my book is not counterfeit. Is this a way to scam poor college kids to make profit? I am totally upset as this was never sent to me until now. Not a way to do business.

***

*** on Wed, 23 Jan at 1:48 PM
Hi ***,

This is a Legal Matter. ? if confirmed to be counterfeit, the book will stay with the publisher and the matter will be out of our hands. We apologize for any inconvenience that this may cause. If the book is confirmed to be authentic, it will be paid the price it was quoted

?

Here is a link to our policy of what items are unacceptable in the marketplace: http://help.valorebooks.com/support/solutions/articles/5000588194-what-items-are...⇄ />
Here is a link to our policy concerning suspected counterfeit items: http://help.valorebooks.com/support/solutions/articles/5000750409-what-happens-i...⇄ />
Thank you,
***
ValoreBooks Support Team

To monitor the status of this support ticket, please visit:

Sent a book to sell back to ValoreBooks. Received email on 12/28/18 that stated - Your sellback order has been received and is being processed. I did not received any other communication from ValoreBooks, so I decided to write to them to check on the status. They reply to my status request on 01/28/19 - This is not right, they said they sent one email, which I did not receive, I checked trash/spam folder. If they are going to notify about the status of an order or sell back order, they should send various emails or a letter by mail.

Please see below for the company reply to my request

***Thanks for contacting ValoreBooks. Upon review, order *** was rejected on 12/28/2018 and notification was sent to *** .Unfortunately items that are rejected must be requested to be returned within 14 days or they are recycled, per the policies posted on our website and linked again below. Because of limited space, we can only hold rejected items for 14 days after the customer has been notified of the rejection. During that 14-day window, the customer must contact us to request their items to be returned. If we do not receive a request within that period, the unclaimed items are recycled.

Your item was rejected on 12/28/2018. Unfortunately, it has been longer than 14 days, and we are unable to return the book to you. We do apologize for any inconvenience this may have caused you.

Thank you,
*** X
ValoreBooks Support Team***

This is not right, they said they sent one email, which I did not receive, I checked trash/spam folder. If they are going to notify about the status of an order or sell back order, they should send various emails or a letter by mail.

Because orders are shipped from individual sellers it took quite some time to receive the textbooks. I am still waiting on one text book that was shipped 21 days ago - it looks like the packaged made it all the way to the destination state, was returned, and is now coming back.
I will not be using Valorebooks for any textbook orders in the future.

They sent me the wrong thing, and what they sent me was a cheap pamphlet instead of the textbook I ordered. I am not sure if I will ever get the book I ordered and I need it now. If I have to buy it from someone else I will be out about $60.00. Frustrating to get ripped off.

I had mailed a book to Valore for them to buy back, as they do with textbooks. I have mailed dozens of books without incident. The agreement was I send them the book and they would pay me for it ($50). The book I mailed them was in perfect condition. Today I received the book back with the binding completely torn away from the cover and all the corners bent. There was no explanation with the book. I went to their website and the reason was that the binding was torn and it was lacking a cd. The book did not originally come with a cd. I am left with a completely destroyed book that I could have sold somewhere else. This book is currently selling for $100 on numerous websites that sell textbooks. The least expensive on Amazon is selling for $100.00 currently. I am very disappointed in this transaction and imagine there is not much that I can do to get my original book back. I would like someone to be aware of this though.

I found a great deal on a book. So I decided to email them first. They assured me they had the book. So I went and purchased the item. Within 12 hrs of taking the money out of my account Valorebooks sent me an email telling me that the book was never available as new I could order it used. I did notice a lot of the sellers have nothing but negative feedback. All I can figure is they are selling a item that they do not have and then trying to find the item and dropship. I found a deck of Tarot Cards I wanted. The list price when they came out in 2002 was $35.00 They had them for sale for $110.00 That is a great deal since they are out of print. They refunded my money immediately. But still not happy

I contacted them because I wanted an update on my product that is late (a week overdue) which is not a big except that I just want an eta of my product....... their reply "it should be there by now" Ok it was here I would not have asked you where my product is.

I sent books for money in return. They quoted my books at $92.87 and said they sent a check. I never received that check. I emailed ValoreBooks and they verified that it wasn’t cashed and said they sent a new check. I never received that check either. They verified it wasn’t cashed and asked for my *** email to send the money to my *** account. I gave them the account email to send the money. They never sent the money. They are now saying the check was cashed, which is not true and won’t provide proof that the check has been cashed. They robbed me off my books and I want my books or money.