Valorebooks

I sold a textbook via Valorebook's sell-back program (order #***) a month ago. On Feb. 7th I received an email confirming the book was received and payment will be issued to my *** account within 14 business days. I contacted the company after 14 business days without payment and was informed they were too busy and my payment will be issued in another week. This is the middle of the semester and would be the quietest time for buying or selling books. Busy? After I contacted them again when one week past and this time they informed me that they had issues with *** and would like to offer me a check. I agreed and asked them to send me prove of issuing the check, this is what I got from them: "I've requested that payment, $100.00, be issued to you. Your payment will be issued within the next 2-3 business days. Once issued, your check will arrive at the address below within 7-14 business days. In rare instances your check may take up to 21 business days to arrive. For example, during postal delays or inclement weather. If you don't receive your check in that time, please let us know." They literally bought themselves more than a month for delaying payment to me, and they refused even to show me prove that the check is issued and mailed! I was not supposed to contact them in a month because the mail could be delayed for any reasons! This company is a scam!

This business advertises in a sell back option for textbooks. Once you ship your textbooks back, they advertise that they will mail a check to you or refund you for your books through ***. They claim that there was an issue putting my refund through my *** and it was my fault. Although, I have received multiple payments from other business’ through *** since. They never told me it didn’t go through until I asked. Therefore I was waiting months for the payment to go through.

At this point I asked them to mail a check to me. Another month has passed and I still have not received payment in the mail. I reached out again to their customer service and they told me they can do it again. I requested tracking for the check in order for this “lost check” to not happen again. They refused to provide tracking and never responded when I asked for another payment. I sent my books back to them in mid December and it is now the beginning of March with no refund for the books I sent back to them to sell.

I used the book buyback program at Valorebooks. 3 months ago, I sent them my book and they quoted me $22 for the buyback. They claimed my book might be a counterfeit and told me to wait 1-3 months until they could confirm the validity of the book with the publisher, even though I told them the book was purchased directly from another vendor. I waited patiently and contacted them 3 weeks ago. The customer service agent said payment would be issued within 14 business days. It is now 3 weeks later and I still have not received payment. Now they want me to wait an additional 2 weeks for payment. The customer service agent refuses to have a manager contact me, claiming the business does not have phones in the office.

I sent in two textbooks, for sellback, in December of last year. My check was supposedly sent on December twenty fourth. On January twenty eighth I contacted them because I had not received payment. They reissued me another check. I still have not received the invalid check in the mail, because it was never actually sent. I also have not received the current check in the mail, and it is February twenty first. I have contacted customer service on three separate occasions.

I bought a book, then promptly cancelled the purchase. I received confirmation of the cancellation, and was told I would receive a refund within a few days. It has now been 28 days since my purchase, and still no refund. I sent 2 emails and they responded to both saying that they would "send a note to the accounting department." My last email (sent 4 days ago) said that I would file a dispute and a complaint with the state. No response.

I shipped a book to this company. After the company received my textbook, I inquired about my *** payment. I was informed I had to wait 3 weeks. I expressed to the customer service rep the wait was too long and requested that the company ship the textbook back. The customer rep informed me they would not ship it back. I requested to speak with her supervisor l. The supervisor informed I should receive a payment within a few days. I have yet to receive a payment. After contacting the company yesterday I was informed I had to wait 2 weeks.

I have yet to receive my textbook purchase made 12/31/19.
Order Date: 12/31/2019
Order ID: ***
Product Name: *** (***.
No tracking number provided only order number and delivery confirmation number which valorebooks.com states", your seller has only provided a delivery confirmation number. A delivery confirmation number is different than a tracking number in that this particular number will only update once the package has been delivered"
I have requested a full refund via email on two occasions and my request has been ignored. 1/13/2020 and 1/17/2020

A book I ordered ended up being the instructors edition & has that crossed iff in the picture. I was told the book was a student edition. I want the student edition. I already waited 1-2 weeks to get this one. & I can’t even leave a review for the order.

I rented a textbook from Valore Books on 30 Sep 2019 with a return date of 20 Dec 2019. When I tried to print the return label on 9 Dec, I received the following error message: "Failed to create return packages: An error occurred while generating your return packages, please try again later." I have tried to print this return label numerous times over the past 5 days but keep receiving this same message. I've tried to contact the company but only have the option of "chatting" with an autobot, who provide canned responses that do not address my issue, or submit a trouble ticket. I've submitted 2 tickets and have not received any response even though it says I will receive a response in 48 business hours. I've also sent an email to customer service and posted a message on the Valore Books *** page but have received no responses from any of these avenues. In the meantime, my book is due on 20 Dec, which is 6 days from today, and I can not get any acknowledgement or help with this issue. I will be forced to dispute the credit card charges if I can not return this book before 20 Dec.

I received an incorrect item.
I have not gotten a response from several attempts.

So let’s start by saying that it is highly unprofessional for a business to have no contact information. That’s fishy as it is I suppose the are aware of the sketchiness that’s going on. I sent in 4 books Your order number: ***. Now if your receiving payment via *** there is no way in this world that it takes 14 days for that payment to come through. I have been sending books in to buyback for a couple years now and this is ridiculous. Not to mention I had a major death in the family. This has been a horrible experience and don’t understand why this would take so long.

I sent 4 books in to the company as sell-back items. Shortly, after I received an email that 2 of my books could not be accepted. They sent back the books back within maybe a week. They told me my check for the other 2 would arrive within 21 business days. It never came. I contacts customer service and they had no explanation and told me that they would send another check. They told me the second check should arrive within 21 business days. It never came. I contacted customer service again and spoke to a manager named ***. He told me he could send a third check and he did not have an explanation to why the first 2 never showed up. He also explained to me that all checks typically only took 7-10 days, so he does not know why I did not get them. I explained to him that I had already waited 2 months and did not want to wait 3. He told me to be optimistic and still reissued the check.

This company advertises in a variety of ways, but except on their primary website, they do not advertise as a reselling platform. They advertise as though they purchase college books, but they really do not, they occasionally pay when paid. They also intentionally mislead buyers and sellers. I sold a collection of books, including an access code. I sent everything, including an answer key they typically do not compensate for. In their advertising, they suggest they pay within 2-14 business days on ***, suggesting closer to the two, when it actually lies on an average of 10 or more.

The company resold the two primary products and remains owing me 34.61. They received my books on 10/1/19, completed their resales by 10/7/19 and claimed one wasnt received despite it being registered.

I have communicated with them, sent payment requests, and am now involving the Revdex.com, and forwarding to the AG of Fl, ***, and *** as well as the FTC, as they blatantly advertise with intent to mislead.

I sent my book and it was received on oct 5. I selected *** as my payment method. I have yet to receive my payment. I contacted them and they said it was sent on the 15th. Upon speaking with *** they see no payment sent. I contacted valore and I get a generic response with no question actually answered.

I sent my textbooks to ValoreBooks as a sell back order on 09/28/19 via UPS. I’m supposed to receive $172.20 for 2 law books. My textbooks have been approved for payment through ***. I have received no payment as of now. My books have been in Valore’s possession for over a week. Valore has been reported for fraud by other sell back customers, so I’m worried that Valore has stolen my property and has no intention of paying me. The customer service representatives via chat on their website and email are not responding directly to my questions. They will only provide the same generic email or will say the payment is on its way.
It’s October 17th and I still have not been paid. I think that ValoreBooks is taking textbooks from sellers like myself, not paying, and then they are renting/selling those books to other customers. There is also no way of contacting ValoreBooks by phone. The customer service representatives said they do not communicate over the phone.

I sent in two books to Valore books. One was an old book that was accepted. The other was a literal almost brand new book that I probably opened two times for a law school class I took pass/fail.

The book was
*** (***)
by ***, ***, ***, ***by ***
ISBN: ***

I got an email saying they could not accept my book because of the condition. It is literally a almost brand new book. They do not even have a phone number to contact either. Horrible.

My order number was

I entered a book buyback contract with Valore Books in early September 2019. I shipped my books as requested to them and have been promised payment and it has not came. I have filed numerous tickets on their website and do not get responses. I have also contacted them on social media and no response. They have no phone number to speak to an actual person. They have stolen my books and I want my money!

Made a rental purchase with ValoreBooks for my graduate studies on 08/19/2019. The total for the book was $54.52. I received the book on 08/24/2019. My classes started 09/04/2019, therefore I did not open many of the packages. Around 08/29/2019, I opened the package and realized I had purchased the wrong edition, upon checking on Valorebooks return policy, I was delighted that I had 30 days to return it. On around 08/29/2019 I returned it VIA ***. I received an email 09/04 saying they received the book (Thanks for keeping it in good condition and we are happy you chose us for your textbook needs.) Few days later they accused me of highlighting pages and causing damage with stains. I NEVER OPENED THE BOOK. The book is used, I'm confident the person before me caused these damages. They refunded half of the amount. Never will use Valorebooks again.

I sent my textbook to Valore Books on August 6th. It was nearly brand new, since I only opened it twice. I sent it in the binder that I kept it in (for protection purposes) and packed it above and beyond to make sure that there would be no excuses upon receiving it. I have picture documentation of the book that I sent to them. Some time later, I received an email that I would not be receiving my money because it was in unacceptable condition. After complaining on a public forum they finally told me that they would ship it back. The book I received is NOT the book I sent to them. It is very damaged and has stickers on it, which my book did not have when I sent it. AND it wasn't in the binder and had two rubber bands wrapped around it which ruined the pages even more. They scammed me of $38 AND sent me back a book that wasn't mine so they could sell the one I sent them (which was in pristine condition) for more money. This company is a huge scam and I want the money for my book.

I sold them books in their sell back program online. The total cost of the books I am owed is $142.66. It says on their website *** payments will be issued 2-7 business days after accepted. My books were accepted August 20, 2019. It’s been 12 business days and they are no longer responding to me. They have stolen my books. It’s a scam and they are praying on college students.