Valorebooks

I rented a book for $42. The company contacted me through email regarding the rental period ending. I could not find a phone number on the website so I made a ticket and asked for a phone number but through several messages back and forth I was never given one. I made a ticket and messsged them 3tines on 10/3/3017, 4times on 10/4/2017, 10/5/3017, 10/6/2017, 10/28/3017, 10/29/2017. On 10/3/3017 they sent an email stating they would be debiting my account for $9.11 to extend my rental. I told them not to do that because I don’t have the money right now. They debited the account anyway and said that it’s part of the rental agreement that If I do not pay for an extension then they will just debit my account. I told them I never saw no such information when I rented the book and I was charged s $29 overdraft fee. I also told them that if you think I have an agreement for you to debit my account then I revoke that agreement. I revoke your right to debit my account. They responded by telling me to purchase the book for $69.00 , I told them I would when I have money in my account. They then debited my account on 10/27/3027 for $69.00 which caused another $29overdraft fee.

I filed a disputed with the bank and the bank gave me the companies phone number and acted like I hadn’t contacted the company. I can send you copies of all of the above mentioned conversations.

I sold about 50 books to valore in April worth over $1500.00. I have not herd back from them in over a month. I have the order numbers for which they have not paid. They have, in no lighter words, stolen from a college student. I asked for my books back on countless occasions OR asked to be paid. I would either not receive a response or be told they will escalate my claim to someone else (which I never heard back from) or just ignoring my emails. I would like my books back or for them to pay me for my books which were around $34.00 EACH at the time. Here are the order numbers. ***.

Thank you Revdex.com

I sent my books in to be bought back by Valorebooks. I sent in 3 books to them with a buy back quote for $128.65. The books I sent to them were Writing Clearly 3rd Edition that was not bought back by them for $21.70, *** 4th Edition that was bought back for $21.25 and the other book was *** of *** 8th Edition that they stated they could not buy back due to no reason given to me and that quote for this book was $85.70. I received an email 9/30/17 stating that the two books I mentioned they could not buy back, I sent them a request stating I wanted those two books back as I had other buyers locally that wanted them. I sent that to them on 9/30/17 that I wanted those books sent back to me, I received a reply back stating that I should receive those books back within 30 days unless I am contacted by a representative informing me otherwise which I wasn't. I sent another message on Oct 10th stating again to please send those books back and received the same message about the 30days. Today is 10/26/17 and have yet to receive back the book *** of *** 8th Edition. I sent another message 10/26/17 asking why I have not received back this book as it has almost been 30 days. This is the response I get back today as I have not received ANY response back regarding *** of *** that there were further issues with my textbook. "*** of *** (8th Edition)" is currently under review as it exhibited characteristics that indicate that it may be counterfeit. The book is being sent to the publisher to be examined. This process can take 1 - 3 months. If the book is confirmed to be authentic, it will be paid the price it was quoted. If the book is confirmed to be counterfeit, the book will stay with the publisher and the matter will be out of our hands. We apologize for any inconvenience that this may cause. I was NEVER informed or nor received ANY emails regarding the book being under review or being a counterfeit until today. I am completely and totally *** regarding this buy back. It's bad enough that students have to pay high prices for college textbooks but it's highway robbery when you go to sell them back to have to deal with this kind of crap. DO NOT SELL YOUR BOOKS BACK TO VALOREBOOKS, they have poor customer services and all you get is the run around. The book I sent to them was in next NEW condition with NO highlighting or NO writing in it. They are just using the whole counterfeit as way to prolong my request of returning it to me.

Valorebooks is absolutely 100% a SCAM! My daughter supposedly purchased a gently used book for a college course: *** for $40.00. I used my ***/Debit card for purchase. Received order # and then today I receive an email stating order was cancelled, BUT that they did not process payment if it did process would take 3-5 days to return to account. Well..they didn't process $40.00 they took $200.00!! I had to cancel card which is through my bank and yes they will prosecute VALOREBOOKS FOR THEIR FRAUDULENT ACTIVITY! am from a small town in *** and I bank with a federal credit union!! DO NOT TRUST THEM UNLESS YOU WANT ROBBED!!

I sold back a textbook titled “*** : Science and Applications, Fourth Edition Binder Ready Version” for $53.61 via *** mail. I made sure the pages were all intact and perfect condition prior to sealing in packaging to ship. However, 10/2/2017 I received an email stating my order was not approved because pages were destroyed. Meanwhile, I find this hard to believe because the pages were not this way prior to shipping. So, I sent a customer service request to have my textbook shipped back to me (to once again check the condition). Mind you, this textbook was purchased less than two months ago and never used because I dropped the course. My ticket was reviewed and closed with no further response on what were the next steps in receiving my text back or being refunded. I decided to contact Revdex.com to have my situation resolved without being ignored.

Scam artist. They will take your money if you sell to them and claim your books were no good. You will not see a cent or your books back. The books they sell are also in very bad shape here even when described as "new"

I sent a book on 8/29/17. It took well over 2 weeks for them to receive the books with their very slow fedex shipping method.
9/16/17 They receive the books. 9/18/17 I check and lo and behold they have inspected my BRAND NEW books and deemed them "water damaged" These were brand new books I had not even opened and packaged very well with paid shipping box (by me)
The company refuses to pay me $160 worth of merchandise OR return my books in the condition they were sent.
This company has also ignored all messages on *** and Email contact!
They are scammers and I wish I had read all of the complaints on the Revdex.com before trusting them with hundreds of dollars in merchandise. Just to pretend all is well they quoted me $42 for the cheapest book I sold and kept my other 3 books.

I initially purchased a textbook for a speech class I had during last spring thru Valore. I had sent my speech book back to Valore as they had this thing called a sellback option.. Your supposed to get some funds back for the book. After I sent it.. I received an email that said the book was damaged and they would not be able to give me funds but said if I wanted the book back to contact them. This right off the bat was a lie because the book was in the exact same condition that I purchased it from them in when I sent it back. I sent an email and said, Please give me my book back then if your not going to issue funds back. I received an email with shipping confirmation saying I should receive the book back within 4 weeks. Then 4 weeks goes by and I don’t hear anything. I sent an email to ask what was happening and I get an email back saying the issue is closed and I can contact them via phone. I was very upset because they would not answer where the book was or provide any information, so I call up the number and asked where my book was. The lady on there sais she doesn’t know but will investigate and contact me back. I said I wanted to lodge a complaint over the poor service I received and she took down my info. Next thing you know, today I get an email from someone claiming to be them saying the book has been sent back to the publisher and that it could be counterfeit ..!! This is totally absurd... I’m sure they have just stolen the book back and sold it to someone else. I was not informed of ANY of this until now which proves the fact that the initial statement of the book not being in condition for sellback was a lie to begin with... I’m flabbergasted they can just get away with this.. I replied to this email and told them that it was absolutely outrageous. I told them I will refuse to purchase any more books from them unless I am at least issued a partial credit for the hassle this book has become..
What a nightmare!! I won’t be buying any more text books thru them!!

Terrible customer service.
Daughter order a book before school started. First day of school professor had changed the book. contacted valore immediately (on day 31) and was told they would not accept return because it was past 30 days. After another email they agreed to accept the return but charged a 20% restocking fee.
This was a book that had not been touched except to take out of original shipping package. I feel this was unreasonable since we contacted them immediately (first day of class) and book was in exact condition as we received it!

They issued a check (Check number ***) for Sellback Order: *** in the amount of $85.40.

The check must have bounced, because the bank reversed the deposit and charged us a fee for it.