Valorebooks

On 10/30/2018 I received a sellback quote of $82.95 to purchase a series of books of mine from Valorebooks. I proceeded to package and send my books to them in the required time. Then, on 11/02/2018, I was notified by email that the books had arrived, but on 11/03/2018, I received another email stating that my books did not meet their sellback criteria. However, they never specified exactly which criteria the books did not meet (they only post examples on their website such as wet damage, excessive highlighting, cover damage,etc), but never specified why my books were refused. Of note, I find this hard to believe since the books were purchased in mint condition and I barely used them throughout my training. Nonetheless, I responded that I wanted the books sent back to me. Afterwards, on 11/05/2018, I received another email stating that my books "exhibited characteristics that indicate that they may be counterfeit". Therefore, my books were sent to the publisher to be examined for a that may take up to 3 months.

After receiving this email, I knew something was sketchy. The books CANNOT be counterfeit since they were purchased directly from the publisher's website. In addition, Valorebooks never asked for proof of purchase. They just decided to send the books back to the publisher for a process that may take months to resolve. Afterwards, I searched the internet for similar stories and it seems I am not the only victim of this shady "process". I fear they are lying and this is just a stunt to keep my books to resell them without honoring their sellback quote. If this the case, I am extremely dissatisfied with their service and work ethic. Needless to say, I will not be using their services again and I will warn my colleagues to stay away from Valorebooks. It's a shame since they really seem like a legitimate business at first glance.

I sent in a book with prepaid shipping labels from valorebooks after a quote to buy my book for 70.63, the book was obtained from my local community college bookstore wrapped in cellophane from manufacturer. I unwrapped book otherwise was in great condition.This was book.
Loose Leaf for Operations Management
by ***, *** J.by *** J *** ISBN: ***
I recieved email that said book was recieved on 11/02/2018 and on 11/03/2018 an email that said:
Order # ***
#*** ticket #
Hi ***,

Your book is currently under review as it exhibited characteristics that indicate that it may be counterfeit. The book is being sent to the publisher to be examined. This process can take 1 - 3 months. If the book is confirmed to be authentic, it will be paid the price it was quoted. If the book is confirmed to be counterfeit, the book will stay with the publisher and the matter will be out of our hands. We apologize for any inconvenience that this may cause.
If we determine that an item sent to us exhibits characteristics that indicate it might be counterfeit, we will forward the item to the relevant publisher for further inspection.

No information as to how it exhibits characteristics in being counterfeit, I've notified my accredited college that sell back institutions are deeming that books distributed by their institution are being deemed to have characteristics which maybe counterfeit. Valore books has not communicated how they initially determine this, why it could take up to 3 months, or why are they are obtaining my property that is not counterfeit. Valorebooks has not indicated they will return my property even though I notified them within 14 days as they indicated. This seems to be a repeat complaint in reference to this issue.

I ordered one of my college textbooks as a rental on August 14th from the business's website and was charged $60.87. I had to leave for school without the book and bought another copy at the bookstore to use so I could be prepared for class. I told my mom back home to notify me when the book arrived but it was never delivered. I would like a full refund for the inconvenience.

I got an email indicating my books may be counterfeit and they are investigating it. It has one month and I have not heard back. I don’t know know that could happened when I purchased these books from my university bookstore. It has been more an one month and I have not been paid. The order number is ***. This is unacceptable and fraudulent business practices.

I have had a positive experience with this company. I ordered a book, and some time after ordering I recieved an email with tracking information. The tracking number showed up as nonexistent through the delivery service. I waited until a few days past the estimated delivery date, and did not receive the book. I reached out to the seller who did not respond to me. I emailed the company directly and they promptly responded to me and refunded my order including shipping. Great customer service!! Unfortunate about the book, but the company can not be responsible for the actions of a third party. The company was helpful in anyway that they could be.

I ordered a school textbook from Valorebooks on 8/16/16. The book was marked as brand new. The book came with a free trial of a program I need to use in my class. It’s not until now did I actually have to start using it. When I tried to download the program I got an error saying that my free trial already expired. I called the company in charge of the free trial and they told me the code that came with my book had been activated this past March, so the book was actually used. I contacted Valorebooks because they falsely sold me a “new” book, which the price was much higher than the used version. They told me it was too late for them to do anything because it was passed 30 days. But I had no way of knowing that they falsely advertised a used book as new. I now had to order the same book from another seller, so I want my money back since they lied and when I tried to reach out they refused to help and then when I asked for a manager to contact me I no longer received any responses.

I placed an order for my textbook on Thursday, 8/30/2018 and paid for expedited shipping. I contacted Valore on 9/6/2018 and asked for the status of my book and I was told the order shipped out on Friday 8/31/2018 and expedited shipping is between 2-5 business days. I asked for the order to be cancelled or refunded since I cannot wait any longer since I was already waiting for 8 days (which included 6 business days). Once again they stated in an email back to me that expedited shipping is 2-5 business days. I kept emailing multiple times and once I received my textbook 10 days later I asked for a prepaid return label since I had to order a rental from *** with 2 day shipping, which arrived before my textbook from this company. They informed me that I needed to pay shipping charges. I refuse to pay to return shipping on a book that was delivered late. I have sent over 9 emails to this company and I haven't heard anything back since my last email. I am very upset and want this issue to be handled.

On 8/20/18 I received a quote from ValoreBooks to purchase a textbook of mine for $60.87. I then packaged and shipped the item using the provided shipping and packing labels within the required timeframe. On 8/30/18 I received an email that my item was received and the order was processing. Then, on 9/1/18 I received an email saying that my order could not be completed because the book did not meet "sellback criteria." The top reasons for items being refused were listed as:

- Water damage
- Damaged book cover/binding/pages
- Excessive writing or highlighting
- Incorrect/incomplete book or edition received

It is also important to note that this email also said "Please contact us within 14 business days if you would like your item returned. If we do not hear from you, your item will be recycled."

I was confused because I bought my book from my University bookstore and it was in near mint condition, so there was really no reason why it should be refused for sellback. Therefore, I submitted a request on 9/1/18 to have my book returned to me.

On 9/3/18 I received the following email "Your book is currently under review as it exhibited characteristics that indicate that it may be counterfeit. The book is being sent to the publisher to be examined. This process can take 1 - 3 months. If the book is confirmed to be authentic, it will be paid the price it was quoted. If the book is confirmed to be counterfeit, the book will stay with the publisher and the matter will be out of our hands. We apologize for any inconvenience that this may cause."

This really didn't make any sense and seemed a bit fishy, but I do understand both that they need to ensure that their products are authentic and that the publisher wouldn't return an item which is deemed counterfeit. Therefore, I sent an email asking for documentation that the book was sent to the publisher for review. This way, I would know that they weren't just keeping my book, telling me it was counterfeit, and then reselling it without ever paying me.

I received a response from ValoreBooks "Thank you for your email. Unfortunately the counterfeit confirmation process is in the hands of the publisher and so we cannot provide any additional documentation surrounding internal grading criteria." I responded yet again and clarified that I never asked for grading criteria information, I only asked for documentation that the book has been sent to and received by the publisher for review. I only wanted them to be able to support what they were telling me with simple documentation that any business would keep.

In their final response the story changed yet again with them saying "We (valoreBooks) do not ever physically see these items, as to the buyers are third party, so you are correct, I (a CSR did not send the item to the publisher, the buyer does) As specified in my previous email, this process can take 1 - 3 months. If the book is confirmed to be authentic, it will be paid the price it was quoted." So now the story has conveniently evolved and there is a new reason why I can't have my book/money back or any documentation supporting their claims.

One of two things has happened here:
1. ValoreBooks gave my book to a third party and has no ability to reclaim the book, ensure that payment is received, or adequately determine whether the book was sent back to the publisher. If this is the case, they have lost my property and they owe me the amount promised in the quote. They should also take some extremely simple steps to make sure this doesn't continue to happen.
OR
2. ValoreBooks kept my book and have lied to me about it's current whereabouts. If this is the case then not only do they owe me the quoted amount, but I can't imagine how many other customers they've lied to in the past.

Either way, I will needless to say not be doing any business with ValoreBooks in the future. It's interesting that I've sold all of my other textbooks to competing vendors (whoever had the highest quoted price) without incident, but this one company seems to having continued problems in this area.

SCAMMERS!!!They say they have he books you put in your information and get confirmation then in a few days they say hey don’t have the book. I think they are just stealing your credit card number and selling them on open market!

Your tracking communication with your sellers is garbage. The moment an item is shipped, the tracking information should be sent out or uploaded as well. that seems to the main complaint among my self and everyone. Fix the tracking issue. My class has started and I'm still waiting for my book with no tracking information even though it has shipped...supposedly. Fix your business!

I have tried to refund my purchase for a while now. the status on my book has not changed and I used all my hard earned money on this website. I’ve tried to get a cancellation on my order but no one has contacted me granting my request. I do not want to be charged for a purchase order that I will not receive

I ordered a book from them for my Fall Semester which starts 8/27/18. Expected delivery was 8/13-8/16/18. I purchased the book, money went out of my account for it and I was given a tracking number. I followed the package and was informed it was delivered 8/13 at 9:41am at my front door. I went home on lunch around noon that day and there was no package. I contacted the seller explaining the situation asking if there was a way to have the book replaced or my money back so I could order from another seller. They responded by saying the package was delivered 8/13/18 at 9:41am. Yes, I am aware. I responded again asking how they were going to resolve the fact I do not have said product I ordered and they have not responded to my question at all.

What a horrible experience it was trying to do business with Valorebooks. Purchased a book from them on 31 July 2018- I was uncertain about the deal because of the negative reviews, but they had the cheapest listed book I wanted. On 2 August 2018 I get an e-mail saying that my order has shipped. Okay, I thought, maybe the company is okay. Keep watching the mail, never see my book. And now, on 13 August 2018, I get an e-mail saying that my order has been canceled...11 days after it supposedly shipped.
Avoid doing business with this company.

Valore has a price match guarantee when you sell books. Essentially, if you sell back a book, and find a competitor that is offering more money, they supposedly reimburse you for the difference. When you are on the selll back page there is a little picture with the words "best prices better value." When you click on details the following description is given:

"Here at ValoreBooks we are so confident that you will find the best sellback price that we guarantee it! ValoreBooks is able to pay top dollar for textbooks, CDs, DVDs, video games, and electronics because we utilize our marketplace to find buyers who are looking to acquire inventory. When you select the product you wish to sell, or enter your ISBN or UPC for a price quote, we will display the highest possible price one of our buyers is willing to pay for your item.
If you find a higher price on an identical product, let us know and we will make up the difference. To submit a price match request, please email *** with the subject line: "Highest Sellback Guarantee Request." Please include your order number, the ISBN or UPC of the item you are selling back, Valore's sellback price, the competing sellback price, and the name of the competitor website. The offer is limited to one item per customer every 6 months. If you have additional questions please contact us. We reserve the right to reject any price match request that can't be verified by proof acceptable to us. We reserve the right to modify or cancel the Highest Sellback Price Guarantee at anytime without prior notice"

At the bottom of the page, the following description is given in regards to their sellback guaranteeHighest textbook sellback guarantee:

"Our marketplace model connects you to hundreds of buyers who are looking to acquire your textbooks, meaning you get top dollar for your old textbooks-guaranteed. Better yet, if you find a better price somewhere else, let us know and we'll match it."

When I tried claiming the warranty, they responded that I must make the claim within seven days of the "order." Yet there is no mention of seven day period in the terms. I asked them where does it indicate a seven day period in which the claims must be made. Interestingly, two days after making my claim, they inserted a seven day requirement in one of the FAQ's deep within the website, and not accessible from the sellback page. The FAQ's shows an edit which is two days after my inquiery.

My experience with has been horrible, I was not told my account was in collections and they told me I had to pay $255 dollars without notice. I don't understand why they wouldn't communicate with regrading this matter before sending it to collections.

I sent books to ValoreBooks in return for some cash. The company refused to pay me my quoted price and claimed my university bought, unopened textbook was "counterfeit" and that they sent it to the publisher and that the issue was "out of my hands" without ever contacting me before doing so. Basically stole my unused textbook from me and will probable sell it for $200 to someone else.

I got a quote on a textbook that I was selling. I accepted their offer and mailed in my book. Then I received a message stating that it was not in good condition. This book had barely been opened and was brand new when I bought it. I filled out the form they sent that gave me the option of having the book returned. Shortly after this, I received an email stating they thought my book was a counterfeit and was being returned to the publisher. Until looking on this website, I was beginning to question if Valore Books was even a real company. This is the first and last time that I will ever use this company. I will warn all of my classmates not to use this company.

I rented and paid for a text book from Valorebooks. After waiting 14 days for it, I sent them an email. They replied that it hadn't been 14 BUSINESS days. I never did receive the textbook!

Rented a text book from ValoreBooks.com in January 2018. We will not be returning the book therefore attempting to pay for the book. ValoreBooks.com web site would not allow us to enter city, zip code or state on their credit card verification screen. Emailed company for assistance, ValoreBooks.com emailed stating that issue should be fixed in a few days. Issue has not been resolved, I have attempted several times, I emailed ValoreBooks.com to please call me so I can pay over the phone but was told that it is in collections. I called the collection company, ***.com and was given a large balance in order for it to be resolved. I asked for an itemized bill to be emailed to me so I can resolve this issue quickly but was told that it had to be mailed due to confidentially reasons. The first representative I spoke with at ***.com was ***, she placed me on hold when I told her I had contacted ValoreBooks.com by email and had confirmation by them to wait a few days, representative *** came on the line.
We have found on *** other customers experiencing the same problem. I feel that they have purposely lock the account so it can be forwarded to a collection agency. The collection agency mentioned that ValoreBooks.com did not have our phone number, *** said that was the reason for not being able to process our payment and us having issues with purchasing book.

In January 2018, I ordered a textbook rental from Valore Books. After weeks without receiving my order, I contacted Valore Books and requested to cancel the order and receive a refund. The refund was never granted, so I filed a dispute with my bank. The dispute was settled in a timely manner. Then in May 2018, I began receiving emails from Valore Books reminding me that my textbook rental would be due soon, but I never received the original order and had requested for my order to be canceled months ago. I contacted Valore Books once again and asked for my order to be canceled. Weeks later I received another email reminding me that my textbook rental due date was upcoming. Once the due date passed, Valore Books charged me a late fee for a textbook that I never received. At this time, I asked Valore Books to please delete my information from their system, and once again, I filed a dispute with my bank for the charge. A few more weeks passed, and Valore Books notified me that I would be charged the full price of the textbook because it was not returned by the assigned due date. Since Valore Books would not stop charging me for this order, I had to cancel my debit card and get a new one. Now, Valore Books has notified me that if I do not immediately pay the full price of the book, my account will be sent to collections.