Valorebooks

I have used Valore books many times over the last 3 years. I work as an LVN and have slowly chipped away towards my RN. Because I work, I don't qualify for any financial aid. By using a rental service I have been able to pay for books myself. Plus I don't have to store a bunch of obsolete books when I'm done, I just send them back (always free). Valore provides great communication, great prices, huge selection and fast service. I have used other companies but Valore is the best! This company helps me look like a mad genius among my classmates since I pay 10-15% of what they pay.

I sold my school books to them but I never got my refund. When I was filling out their form on their website it would not let me enter a post office box for a refund check so I gave them my physical address because I had no other choice, it's been over a month and a half and I have not received my money. We don't have rural mail delivery, but our post office is usually very good at getting our mail to us even if it has our physical address as it's a small town and the postal worker knows everyone. When I contacted them they were very rude and told me it's my fault that I gave them the wrong address. When in reality I gave them the only address that their website would accept. When I asked for them to change the refund from a check to *** they said we can't do that so now I have to sit here and wait another month to see if I'm going to actually get this check or not. I contacted them 3 times, the first time they told me I had to wait up to 25 days for the refund to get to me so I did and the second time I contacted them to tell them I never got the money they told me it was my fault and that they couldn't change it to *** because they already reissued another check they didn't even ask me if I wanted to change it to *** so that I could get it quicker they offered no support for me to get this refund faster since I've had to wait all this time. The manager was the rudest of all!!!

I have ordered from this company in the past and never received one of my orders. It took weeks to finally get a resolution. They avoid speaking to you on the phone. Recently I purchased an item from them and try to use their book sale back. They told me they will not accept the item because it does not meet their standards. This violates their guarantee if a book did not meet their standards they should not have been selling it on their website.

Shame on you Valore Books!! I ordered a book and 3 weeks later it had not arrived. They emailed me to tell me the book was no longer available and make me wasted 3 weeks. The problem is the class only lasts 7 weeks. This company should have never accepted payment knowing they did not have the book available to send to me. They should be forced close due to dishonest business practices.

I had a great experience with Valorbooks. I saved over $50 on the book that I purchased. It was shipped to me immediately in a cardboard box (which I like so that I don't receive a book with damaged corners or pages). I was given a tracking number so that I could track the delivery.

Order Cancelled without explanation. The online checkout is also broken and refuses to let me checkout. I hope they're not selling my credit card info.

I placed an order for a textbook, however it was cancelled and I was never informed. I was waiting on a book for a class, that never showed up.

Valore Books purchases used textbooks from students. I am a master's degree student. I was looking to sell two loose leaf textbooks that were barely used. I was unsure if Valore purchased loose leaf books, so I contacted the company on 4/14/18 and was told by a representative that yes, they do. My quoted price for each book was $67.04. I followed the online shipping guidelines and packed the books in a box with bubble wrap to protect them shifting during transit. The books were each shipped in white binders to protect the pages and keep them in order. On 5/4/18, I received an email notifying me that my books were being rejected for water damage, damaged book cover/pages/binding, excessive writing/highlighting, and incorrect/incomplete book/edition. They said I should contact them if I wanted my books returned to me. I emailed on 5/4/18 asking why both books were being rejected because the issues listed were not true or valid. *** emailed back on 5/7/18 saying my books would be returned within 30 days; she did not address my questions whatsoever. I then opened a chat window with ***; she was unprofessional and did not answer my questions either.

I received my two loose leaf books back in the mail on 5/22/18. I had sent the books to Valore in white binders to protect the pages. For some reason, the books were returned to me WITHOUT the binders, and the loose leaf pages are obviously now ripped as they were not protected. The books arrived kept together by a rubber band, which had ripped and crumpled the pages. One of the books I sent had zero damage to the cover; however, Valore stated that is one the reason it was denied. The other had VERY minor damage to the cover page, but the rest of the book was completely undamaged. Now that Valore has ruined my books by stealing my binders and sending them back without the binders, I am not able to sell my books to anyone else. I emailed Valore on 5/22/18 notifying them of these issues. I did not receive a response.

I had several textbooks to sell and valorebooks bought them back, paid for the shipping, and sent payment my way within a day or two of it arriving at their facility. I have made two sellback orders so far and had no issues with either order. Great company and would highly recommend to anyone trying to buy or sell textbooks. Thanks again!

I rented a textbook for a class and paid the expedited shipping to receive it sooner. Waited a few days and checked the package tracker to see that it said it had been delivered but I had yet to receive it. So I contacted *** and they explained to me that their carrier delivered it to the wrong house. They then told me that they would continue to stop by the house to see if they could get the package back or if someone would return it. After two months, *** told me that they still had not been able to recover the book. *** then gave me a letter to send to Valorebooks explaining that I did not receive the package so I could ask for a refund as I didn't need the book anymore. So I then contacted Valorebooks and explained to them the situation. Also explained that because I never received the book, that I would like a refund. Valorebooks then told me that they would only issue me a refund if the book was sent back to them. Otherwise, I would have to continue to work with the post office and they would have to be the ones to reimburse the money to me. They also explained to me that I would still be responsible for the book and if I do not buy the book, they would charge me for the full retail price as well as late fees. As I never received the book and have a letter from the post office confirming that I did not receive the book, I simply just want a refund. They do not have a customer service line where you can speak to someone but only have you send tickets and from there, they decide whether they want to respond or not. It took about two weeks from my initial email asking for the refund before I had to send another ticket to which that was when they decided to respond.

Valorebooks.com cancelled a critical book order without explanation. I tried to reorder through the only option they have from their email, which is a chat option. The info via chat says that they can take my order and run it by the processing team to see if they can get the order going. There are no other options to order other than via chat. As soon as I asked if I can place my order, they hang up . The only reason I was persistent was because of the price. But, I started thinking that it might be a scam. I already placed my order online (that got canceled). Now, I have to monitor my credit card. I went on their website again and there is no other way to get hold of them or to write a review. I went to their *** page page, it won't let me leave a post or comment. All the reviews they posted are the 5-star ones. I won't be surprised if it's their employees created those reviews. I finally went to *** and their reviews are all terrible. There are a lot of canceled order with no other options for customers. I don't think that this is a real business and if they are, they are scamming people by collecting credit card information.

In December of 2017, after I was wrapping up my semester at college I had two rental books due. One book Cost Accounting belonged to *** and the other Principles of Marketing belonged to ValoreBooks. After getting caught up with work and school ending I asked a relative to drop off the rentals at the post office.

Without knowing about the situation, my relative SENT both books to ValoreBooks. The first book Cost Accounting book did not belong to them but to ***. After I became aware of the situation, I contacted ValoreBooks stating that a wrong book was sent to their warehouse.

ValoreBooks responded by stating that they DID receive the book and due to their busy schedule the book would not be shipped back until another 40 days. After those 40 days were past due I contacted Valorebooks again demanding the book. A representative later stated that the company was busy due to high demand and that I would not receive the book until March 5th.

The book is past due, after reattempting to contact them. I was told that after all of this waiting they do not plan on sending me anthing. This is completely unreasonable I feel as though I am being robbed.

I am being robed for a book that costs $300 and the company is refusing to send back. I have all of the emails of ValoreBooks stating that they would ship out the book to my home address. Now the company is saying that they will not. $300 is a lot of money that the company is refusing to replace for the book they had in their warehouse but more than likely sold.

Quoted one price and then told I’d be recieving nearly $30 less then that price.
No way to speak to a supervisor or anyone in charge.

I was given a quote for a sell back book so proceeded to mail it to Valore Books. Once they received it they pulled some shenanigans stating that they had sent it to the publisher because it was a possible counterfeit so I can't have the book back. and perhaps I would hear something in 3 months time. I purchased that book from a reputable company and paid good money for that book and I expect a reimbursement, store credit, or the book returned to me. Also, if it has been sent to the publisher then they should be able to present me with the information I need to contact the publisher regarding the "authenticity" of the book.
This company is stealing money from poor students. Discraceful!!

I bought a book through ValoreBooks and was told to contact the seller directly if I had a question about my order, etc.. The book has not even shipped yet, and ValoreBooks already charged my debit card. I contacted the seller, *** Book Company, through their website. I then figured that it might be best to find *** Book Company's site directly.

Suspiciously, *** Book Company does not have a direct site; and I have read elsewhere that other people have had a problem with *** Book Company and ValoreBooks. See, for example, ***.

I am afraid that if I do not take my complaint up with the Revdex.com, I will get neither the refund nor my order cancelled in the first place.

I have ordered books for two years through Valore Books, and tried to order a book that was canceled from another purchase, and was told I can no longer do business with Valore books. I tried contacting customer service, and am being pushed away, no one responds and informs me why I have been banned from purchasing books there. I have never had ANY issues, always paid right away, and have always been courteous and respectful. Now I am being banned? What is most frustrating is, I opened a customer service ticket to try to find out why, and they closed it immediately without responding.

IF I COULD GIVE THEM 0 STARS I WOULD!!!!
I ordered a book for class and wanted it to be expedited so I could prepare for my class that started that following week. Not only did I not receive a confirmation email, but all of a sudden when it's a week out I find out that my order was cancelled. So now in the middle of Thanksgiving I am having to find the book and order it and pay more for shipping to get it in time to prep, complete assignments and to have when I attended class on that next Wednesday. It was a hassle and they never have to worry about my business ever again. They may have cheap books, but there quality and customer service is right there with it.

On August 5 Valore Books received books sent from my daughter and agreed to purchase them for $177.69 (order number ***). On August 19 they indicated a check for same $177.69 was sent to her address.
She contacted them on October 20th - 2 full months later - and was advised that they had mailed the check to a wrong address somehow and they would resend. She contacted them again on November 13th and again received the same story; mailed to the wrong address, so sorry, will resend.
I contacted them by phone (which must be searched for in the terms and conditions) and advised the check had not been received and that by law we could begin charging interest and received the same story as well; wrong address, so sorry, will resend.

The terms and conditions Valore Books requires all customer to agree to is governed by the state of Delaware which does allow for interest if not paid within 30 days. As of the date of this complaint, Valore Books has owed my daughter $177.69 for four (4) months. If we were charging interest at the current Prime Rate of 3.75 (generous, I know) the balance owed would increase by $22.21 monthly and would now total $266.53.
Valore Books owes the money to a college student immediately.

I sent in two textbooks in which I was quoted that I would receive a payment of 123.43. I received a check written in this amount. After depositing the check into my account, the check was returned and I was not issued any payment. I have contacted the company and they tell me they “will have to get back to me.”

I ordered two books on 10-19-17 with expedited shipping (3-5 Days Advertised). One book came on time, the other book came on 10-31-17. I requested a refund from this company, they stated that the books arrived on time. This was after talking to *** in customer service after her story changed about the shipping and ordering processing.