The General Manager has tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the General Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com.
On 8/18/2012, Mr. /Ms. [redacted] purchased 2 of the Emmerson Black sofas. This merchandise was delivered to Mr. /Ms. [redacted]’s residence on 8/28/2012. Mr. /Ms. [redacted] also purchased the 7-year Leather Protection warranty. I apologize for any frustration Mr. /Ms. [redacted] may have...
experienced in regards to filing a claim with our warranty company. We strive to make furniture shopping EASY and apologize if Mr. /Ms. [redacted]’s experience did not meet our standard. The General Manager has advised that we will be contacting Uniters NA (the warranty administrator) directly to help with an appropriate resolution. The General Manager has also advised that Mr. /Ms. [redacted] may contact the store for any additional assistance.
Ms. [redacted] replacement was delivered on 10/24/15 as previously stated. If Ms. [redacted] has any additional concerns, she may reopen this complaint.Sincerely,Jenna CarpenterPhone: 888-751-8552 Ext: 6966#Fax: [email protected]
On 2/14/14, Mr. [redacted] purchased the Park City Gray 3 piece living room set. The furniture was delivered to the residence on 2/18/14. When the purchase was made, Mr. [redacted] opted to purchase the Fabric Protection warranty that is honored through Uniters NA.We understand Mr. [redacted]’s concerns and...
deeply apologize for any inconveniences that this issue may have caused while attempting to resolve the problems at hand. Unfurtunately, we cannot honor Mr. [redacted]’s request to repair the furniture, as the damages incurred are an accumulation. I have attached a copy of the Fabric Protection warranty that Mr. [redacted] purchased. We can, however, offer to refund the amount that Mr. [redacted] paid for the warranty. If Mr. [redacted] accepts this offer, he can contact our Merrillville, IN location at 219-942-3006 and speak with a manager on duty.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 10/18/15, Mr. [redacted] purchased the Cyprus 7 piece counter height dinette and the Dakota Almond 3 piece living room set. Mr. [redacted] accepted delivery of the furniture on 10/23/15.Upon reviewing Mr. [redacted]’s complaint that was filed through the Revdex.com, the General Manager was...
contacted. In the interest of customer service, the General Manager has contacted Mr. [redacted] and extended to him the option of receiving an in-store credit to exchange the furniture that he currently has with new furniture of his choice. Mr. [redacted] will be responsible for paying any amount that exceeds the amount that the General Manager approves. No delivery fees will be assessed to the new order.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
THe warranty clearly states the damage should be covered. The contract is between Value City and me, just because they sold the warranty business after the fact does not absolve them. Nore can they change the terms after the fact. Moreover they set a president having fixed the same damage on 2 previous occasions. I realize these may not be repairable but for the cost of the warranty $70, you would think that cost would be less than their time handeling this as well as the bad publicity. I am sending a copy of the warrenty and the sales reciept. Unfortuanately it will be via US mail since I do not have a device to scan the documents. I am inclined to take them to small claims court. They will eat the warrenty cost, court costs, have to pay for a lawyer and perhaps refund the purchase price of $900 perhaps more. They are not thinking this through. I am retired, used to work at the court and have the time.
On 12/31/2015, Ms. [redacted] purchased the Tango Gray 60x60 5-piece dinette, the Tango server and the Tinker Cherry 3-piece Pub set. The merchandise was delivered to Ms. [redacted] address on 12/17/2015. Ms. [redacted] notified Store Personnel regarding issues with the Tango Gray 60x60 5-piece dinette. Ms....
[redacted] was set up to exchange the Tango Gray 60x60 5-piece dinette set to the Tango Gray 50x50 dinette set delivered on 12/24/2016. Ms. [redacted] merchandise issues were completed at that time. In the interest of Customer Service we would like to assist with any merchandise issues that Ms. [redacted] is having with her merchandise. Store Personnel is unsure of which piece of merchandise Ms. [redacted] is having problems with. If Ms. [redacted] can provide the information as to which piece of merchandise she is having problems with, we will be more than happy to further assist as needed. Ms. [redacted] can follow up with the General Manager at ###-###-#### and advise that she is following up on her Revdex.com complaint. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Revdex.com:
I reviewed the response made by the business reference to complaint ID [redacted], and find the resolution is partially satisfactory to me. With additional concerns only if the lamp is delivered in a timely matter and set up , and in perfect working order I6/15/17 I am also seeking financially compensation for the personal hardship, numerous letters I had to write to American Signature CEO, Store Manager in Atlanta GA, Numerous phone calls to no avail, speaking with unresponsive customer representatives which ended in zero results. After 3 weeks of haggling I spoke with Supervisor Ms. Ashley who made some sense out of this dilemma. Ms. Marian is not to contact me or reference on this complaint due to her Rude and Unprofessional Behavior
Regards,
[redacted]
On 03/11/2016 Mr. [redacted] purchased the Clarion Bookcase 7-piece king wall bedroom set. The merchandise was delivered to Mr. [redacted]’s residence on 04/12/2016. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager reached out to Mr. [redacted]. The General Manager has advised...
that he had the Clarion Bookcasse king rails transferred from a different region. The ship date from the store location was to be transferred on 05/05/2016. The General Manager resolved with the store in that region to have the Clarion Bookcase king rails shipped before 03/31/2016. The General Manager would like to apologize that the shipment of the Clarion Bookcase king rails did not arrive as anticipated. The General Manager has researched the problem and is showing the Clarion Bookcase king rails were shipped to be shipped on 04/19/2016. In the interest of Customer Service the General Manager advised Mr. [redacted] he would follow up with him on 04/19/2016 regarding the shipment of the Clarion Bookcase king rails. The General Manager also offered Mr. [redacted] $100 off his order for his patience and any inconvenience that the delayed merchandise has caused Mr. [redacted]. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
The General Manager has tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the General Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com.
On 4/02/2017, Ms. [redacted] purchased the 2-piece Brittney Gray Sofa and Chaise, a 65" floor lamp, as well as a 53" Wall Art. All her items except for the chaise was delivered to her residence on 4/07/2017. Ms. [redacted] called into our corporate office on 5/26/17 and spoke to one of our supervisors as...
well as the store Manager who offered her $200 in compensation for the inconvenience of her chaise being delayed, as well as ordering the accent pillows for Ms. [redacted] at no additional cost to her. At the time of the conversation, Ms. [redacted] was satisfied with our response. The refund has been processed, and Ms. [redacted] can expect to see the refund back on her original method of payment in the next 3-5 business days. The accent pillows have been ordered, and can take 6-8 weeks to arrive at the store location. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact the store Manager at ###-###-####. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 11/26/2015, Mr. [redacted] purchased the 7-piece Jaden Merlot king bedroom set, the 5-piece Mystic Ebony dining room set and the Pacer media fireplace. This merchandise was delivered to Mr. [redacted]’s residence on 12/08/2015. I apologize for any frustration Mr. [redacted] may have...
experienced in regards to the stability of his bed. The General Manager has advised that we will be bringing out new slats as well as a metal bed frame for additional support. Mr. [redacted] can expect delivery of the new merchandise on 1/23/2016.If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 05/12/13, Mr. [redacted] purchased the 6 piece Morocco Pecan bedroom set, 2 Garrison Chocolate sofa’s, an Oval Mariston cocktail table, the Roy Seren deluxe firm king mattress, the 7 piece queen Neo Classic bedroom set, Roma 3 piece table set, and 2 Park City reclining sofa’s . The merchandise was...
delivered to Mr. [redacted] residence on 03/22/13.After receiving Mr. [redacted] complaint I have been advised that Mr. [redacted] has been offered an in-store credit of half of what he paid for the merchandise. The store Manager has made direct contact with Mr. [redacted] and an agreement has been put into place for a reselection of furniture.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 10/10/2012, Ms. [redacted] purchased the Grove Park Chocolate Recliner and Sofa. The merchandise was delivered to Ms. [redacted]’s residence on 10/12/2012. After reviewing Ms. [redacted]’s complaint I have confirmed that Ms. [redacted] has been offered an in-store credit to use towards new...
merchandise on 12/10/16. Ms. [redacted] has 90 days to use the credit.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 8/13/17, Mr. [redacted] purchased the 2-piece Santana Slate sectional, the Sunburst sideboard three door. And the Sonoma silver gray rug. The merchandise was delivered to Mr. [redacted]’s residence on 8/29/2017. I have confirmed that Mr. [redacted] contacted our customer care team via email on...
9/2/2017, about th damaged sideboard. At that time Mr. [redacted] was informed to contact the Niles location at ###-###-#### to request an even exchange. I am requesting that Mr. [redacted] contact the store to schedule the even exchange.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####Karema.H[redacted]@AmericanSignature.com
On 06/21/2017, American Signature picked up the damaged lamp from Mrs. [redacted] residence and issued a full refund. Mrs. [redacted] should receive the refund back to her bank account within the next 3-5 business days. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: [redacted]Fax[redacted]
On 11/05/12 Ms. [redacted] purchased the Denver Black 3 piece sectional through the AcceptanceNow program located in our Value City store. Upon receiving Ms. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the...
General Manager has agreed to allow Ms. [redacted] to return the merchandise for an in-store credit. Ms. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Ms. [redacted] chooses merchandise that costs more than her store credit, she will be responsible for paying the difference. If she chooses merchandise less than the amount of the store credit, the remaining amount will be an in-store credit for the customer to use towards any merchandise that we carry in our store location.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,
On 02/29/2016, Ms. [redacted] purchased the Montero Pewter 2-piece sectional, the Dimora white 7-piece queen bedroom set, the Dimora white nightstand, chest, 3 drawer chest, the 1 drawer chest and dressing mirror. The merchandise was delivered to Ms. [redacted]’s address on 03/03/2016. Ms. [redacted] notified...
Store Personnel that the Montero Pewter 2-piece sectional was not the color that she ordered. Ms. [redacted] also advised we did not deliver rails to assemble her Dimora white queen bed. Ms. [redacted] was advised by Store Personnel that she could keep the Montero Pewter 2-piece sectional while the store order the correct color to deliver to her residence. Ms. [redacted] was also advised by Store Personnel that we would refund her delivery fee for the inconvenience in the amount of $129.99 completed on 03/7/2016. The refund takes 3-5 business days for the refund to show in Ms. [redacted]’s bank account. After speaking with the General Manager has advised when speaking to Ms. [redacted] agreed that 03/10/2016 would be a good date to deliver the correct Montero Brown 2-piece sectional and the Dimora white queen rails to assemble her Dimora white queen bed.
I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely, Kedeanna R[redacted] Phone: ###-###-#### Ext: 6968# Fax: ###-###-#### [email protected]
On 05/23/2015, Ms. [redacted] purchased the Tranquil queen mattress set, the 6-piece Neo Classic queen bedroom set and an additional nightstand. This merchandise was delivered to Ms. [redacted]s residence on 05/30/2015.I apologize that the stated $50 check had not been processed to Ms. [redacted]....
Due to this error, we will be more than happy to process a $50 refund to Ms. [redacted]s Synchrony Credit Card for the inconvenience. This refund will process within 3-5 business days.If Ms. [redacted] has any further questions or concerns she may contact me direct.
The General Manager has tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the General Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com.
On 8/18/2012, Mr. /Ms. [redacted] purchased 2 of the Emmerson Black sofas. This merchandise was delivered to Mr. /Ms. [redacted]’s residence on 8/28/2012. Mr. /Ms. [redacted] also purchased the 7-year Leather Protection warranty. I apologize for any frustration Mr. /Ms. [redacted] may have...
experienced in regards to filing a claim with our warranty company. We strive to make furniture shopping EASY and apologize if Mr. /Ms. [redacted]’s experience did not meet our standard. The General Manager has advised that we will be contacting Uniters NA (the warranty administrator) directly to help with an appropriate resolution. The General Manager has also advised that Mr. /Ms. [redacted] may contact the store for any additional assistance.
Ms. [redacted] replacement was delivered on 10/24/15 as previously stated. If Ms. [redacted] has any additional concerns, she may reopen this complaint.Sincerely,Jenna CarpenterPhone: 888-751-8552 Ext: 6966#Fax: [email protected]
On 2/14/14, Mr. [redacted] purchased the Park City Gray 3 piece living room set. The furniture was delivered to the residence on 2/18/14. When the purchase was made, Mr. [redacted] opted to purchase the Fabric Protection warranty that is honored through Uniters NA.We understand Mr. [redacted]’s concerns and...
deeply apologize for any inconveniences that this issue may have caused while attempting to resolve the problems at hand. Unfurtunately, we cannot honor Mr. [redacted]’s request to repair the furniture, as the damages incurred are an accumulation. I have attached a copy of the Fabric Protection warranty that Mr. [redacted] purchased. We can, however, offer to refund the amount that Mr. [redacted] paid for the warranty. If Mr. [redacted] accepts this offer, he can contact our Merrillville, IN location at 219-942-3006 and speak with a manager on duty.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 10/18/15, Mr. [redacted] purchased the Cyprus 7 piece counter height dinette and the Dakota Almond 3 piece living room set. Mr. [redacted] accepted delivery of the furniture on 10/23/15.Upon reviewing Mr. [redacted]’s complaint that was filed through the Revdex.com, the General Manager was...
contacted. In the interest of customer service, the General Manager has contacted Mr. [redacted] and extended to him the option of receiving an in-store credit to exchange the furniture that he currently has with new furniture of his choice. Mr. [redacted] will be responsible for paying any amount that exceeds the amount that the General Manager approves. No delivery fees will be assessed to the new order.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
THe warranty clearly states the damage should be covered. The contract is between Value City and me, just because they sold the warranty business after the fact does not absolve them. Nore can they change the terms after the fact. Moreover they set a president having fixed the same damage on 2 previous occasions. I realize these may not be repairable but for the cost of the warranty $70, you would think that cost would be less than their time handeling this as well as the bad publicity. I am sending a copy of the warrenty and the sales reciept. Unfortuanately it will be via US mail since I do not have a device to scan the documents. I am inclined to take them to small claims court. They will eat the warrenty cost, court costs, have to pay for a lawyer and perhaps refund the purchase price of $900 perhaps more. They are not thinking this through. I am retired, used to work at the court and have the time.
On 12/31/2015, Ms. [redacted] purchased the Tango Gray 60x60 5-piece dinette, the Tango server and the Tinker Cherry 3-piece Pub set. The merchandise was delivered to Ms. [redacted] address on 12/17/2015. Ms. [redacted] notified Store Personnel regarding issues with the Tango Gray 60x60 5-piece dinette. Ms....
[redacted] was set up to exchange the Tango Gray 60x60 5-piece dinette set to the Tango Gray 50x50 dinette set delivered on 12/24/2016. Ms. [redacted] merchandise issues were completed at that time. In the interest of Customer Service we would like to assist with any merchandise issues that Ms. [redacted] is having with her merchandise. Store Personnel is unsure of which piece of merchandise Ms. [redacted] is having problems with. If Ms. [redacted] can provide the information as to which piece of merchandise she is having problems with, we will be more than happy to further assist as needed. Ms. [redacted] can follow up with the General Manager at ###-###-#### and advise that she is following up on her Revdex.com complaint. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Revdex.com:
I reviewed the response made by the business reference to complaint ID [redacted], and find the resolution is partially satisfactory to me. With additional concerns only if the lamp is delivered in a timely matter and set up , and in perfect working order I6/15/17 I am also seeking financially compensation for the personal hardship, numerous letters I had to write to American Signature CEO, Store Manager in Atlanta GA, Numerous phone calls to no avail, speaking with unresponsive customer representatives which ended in zero results. After 3 weeks of haggling I spoke with Supervisor Ms. Ashley who made some sense out of this dilemma. Ms. Marian is not to contact me or reference on this complaint due to her Rude and Unprofessional Behavior
Regards,
[redacted]
On 03/11/2016 Mr. [redacted] purchased the Clarion Bookcase 7-piece king wall bedroom set. The merchandise was delivered to Mr. [redacted]’s residence on 04/12/2016. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager reached out to Mr. [redacted]. The General Manager has advised...
that he had the Clarion Bookcasse king rails transferred from a different region. The ship date from the store location was to be transferred on 05/05/2016. The General Manager resolved with the store in that region to have the Clarion Bookcase king rails shipped before 03/31/2016. The General Manager would like to apologize that the shipment of the Clarion Bookcase king rails did not arrive as anticipated. The General Manager has researched the problem and is showing the Clarion Bookcase king rails were shipped to be shipped on 04/19/2016. In the interest of Customer Service the General Manager advised Mr. [redacted] he would follow up with him on 04/19/2016 regarding the shipment of the Clarion Bookcase king rails. The General Manager also offered Mr. [redacted] $100 off his order for his patience and any inconvenience that the delayed merchandise has caused Mr. [redacted]. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I need something done about this some discount or something
I am rejecting this response because:
Regards,
[redacted]
The General Manager has tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the General Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com.
On 4/02/2017, Ms. [redacted] purchased the 2-piece Brittney Gray Sofa and Chaise, a 65" floor lamp, as well as a 53" Wall Art. All her items except for the chaise was delivered to her residence on 4/07/2017. Ms. [redacted] called into our corporate office on 5/26/17 and spoke to one of our supervisors as...
well as the store Manager who offered her $200 in compensation for the inconvenience of her chaise being delayed, as well as ordering the accent pillows for Ms. [redacted] at no additional cost to her. At the time of the conversation, Ms. [redacted] was satisfied with our response. The refund has been processed, and Ms. [redacted] can expect to see the refund back on her original method of payment in the next 3-5 business days. The accent pillows have been ordered, and can take 6-8 weeks to arrive at the store location. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact the store Manager at ###-###-####. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 11/26/2015, Mr. [redacted] purchased the 7-piece Jaden Merlot king bedroom set, the 5-piece Mystic Ebony dining room set and the Pacer media fireplace. This merchandise was delivered to Mr. [redacted]’s residence on 12/08/2015. I apologize for any frustration Mr. [redacted] may have...
experienced in regards to the stability of his bed. The General Manager has advised that we will be bringing out new slats as well as a metal bed frame for additional support. Mr. [redacted] can expect delivery of the new merchandise on 1/23/2016.If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 05/12/13, Mr. [redacted] purchased the 6 piece Morocco Pecan bedroom set, 2 Garrison Chocolate sofa’s, an Oval Mariston cocktail table, the Roy Seren deluxe firm king mattress, the 7 piece queen Neo Classic bedroom set, Roma 3 piece table set, and 2 Park City reclining sofa’s . The merchandise was...
delivered to Mr. [redacted] residence on 03/22/13.After receiving Mr. [redacted] complaint I have been advised that Mr. [redacted] has been offered an in-store credit of half of what he paid for the merchandise. The store Manager has made direct contact with Mr. [redacted] and an agreement has been put into place for a reselection of furniture.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 10/10/2012, Ms. [redacted] purchased the Grove Park Chocolate Recliner and Sofa. The merchandise was delivered to Ms. [redacted]’s residence on 10/12/2012. After reviewing Ms. [redacted]’s complaint I have confirmed that Ms. [redacted] has been offered an in-store credit to use towards new...
merchandise on 12/10/16. Ms. [redacted] has 90 days to use the credit.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 8/13/17, Mr. [redacted] purchased the 2-piece Santana Slate sectional, the Sunburst sideboard three door. And the Sonoma silver gray rug. The merchandise was delivered to Mr. [redacted]’s residence on 8/29/2017. I have confirmed that Mr. [redacted] contacted our customer care team via email on...
9/2/2017, about th damaged sideboard. At that time Mr. [redacted] was informed to contact the Niles location at ###-###-#### to request an even exchange. I am requesting that Mr. [redacted] contact the store to schedule the even exchange.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####Karema.H[redacted]@AmericanSignature.com
On 06/21/2017, American Signature picked up the damaged lamp from Mrs. [redacted] residence and issued a full refund. Mrs. [redacted] should receive the refund back to her bank account within the next 3-5 business days. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: [redacted]Fax[redacted]
On 11/05/12 Ms. [redacted] purchased the Denver Black 3 piece sectional through the AcceptanceNow program located in our Value City store. Upon receiving Ms. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the...
General Manager has agreed to allow Ms. [redacted] to return the merchandise for an in-store credit. Ms. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Ms. [redacted] chooses merchandise that costs more than her store credit, she will be responsible for paying the difference. If she chooses merchandise less than the amount of the store credit, the remaining amount will be an in-store credit for the customer to use towards any merchandise that we carry in our store location.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,
On 02/29/2016, Ms. [redacted] purchased the Montero Pewter 2-piece sectional, the Dimora white 7-piece queen bedroom set, the Dimora white nightstand, chest, 3 drawer chest, the 1 drawer chest and dressing mirror. The merchandise was delivered to Ms. [redacted]’s address on 03/03/2016. Ms. [redacted] notified...
Store Personnel that the Montero Pewter 2-piece sectional was not the color that she ordered. Ms. [redacted] also advised we did not deliver rails to assemble her Dimora white queen bed. Ms. [redacted] was advised by Store Personnel that she could keep the Montero Pewter 2-piece sectional while the store order the correct color to deliver to her residence. Ms. [redacted] was also advised by Store Personnel that we would refund her delivery fee for the inconvenience in the amount of $129.99 completed on 03/7/2016. The refund takes 3-5 business days for the refund to show in Ms. [redacted]’s bank account. After speaking with the General Manager has advised when speaking to Ms. [redacted] agreed that 03/10/2016 would be a good date to deliver the correct Montero Brown 2-piece sectional and the Dimora white queen rails to assemble her Dimora white queen bed.
I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely, Kedeanna R[redacted] Phone: ###-###-#### Ext: 6968# Fax: ###-###-#### [email protected]
On 05/23/2015, Ms. [redacted] purchased the Tranquil queen mattress set, the 6-piece Neo Classic queen bedroom set and an additional nightstand. This merchandise was delivered to Ms. [redacted]s residence on 05/30/2015.I apologize that the stated $50 check had not been processed to Ms. [redacted]....
Due to this error, we will be more than happy to process a $50 refund to Ms. [redacted]s Synchrony Credit Card for the inconvenience. This refund will process within 3-5 business days.If Ms. [redacted] has any further questions or concerns she may contact me direct.