no resolution was made - I am including the information requested.The purchase was made by my mother, *** *** in June (June 3rd I believe) Reference number for this charge is ***The phone numbers would either be ###-###-####, ###-###-#### or ###-###-####The total purchase charge was $
After researching Ms*** refund to be processed back to her credit account, the refund in the amount of $has been refunded back to Ms*** credit account on 11/20/We processed the refund just as we processed the paymentThe refund would be issued to the card that you used to purchase the merchandiseMs*** used the credit account as the refund was processed back to the credit accountMs*** will need to check with the financial institution regarding the refund being processed back to the credit accountI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
The General Manager has tried to contact Ms*** to offer assistance and help resolve these issuesMs*** can contact the General Manager directly at (630)-483-and advise that she is following up on her claim with the Revdex.comI apologize for any inconvenience Ms
*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
We understand Mr***’s concerns and sincerely apologize for any misunderstanding in receiving the correct email address for Ms***’s orderPlease be assured that our store location’s General Manager and our Fraud Department Specialist in our Corporate Office are working diligently to make
sure that this incident does not occur againWe will do everything on our end to delete Mr***’s information from our records.If Mr*** has any further questions or concerns, he can contact Customer Care at ###-###-#### or our Glen Burnie, MD location directly at ###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
I was unable to locate an invoice for Ms*** regarding her complaintIn order to investigate his complaint further, I will need additional informationName on Invoice Phone Number on Invoice Invoice Number Once I am able to locate the appropriate invoice, I will follow up with an offer of
resolutionIf Ms*** has any further questions, she may contact me directly Sincerely, Marian H***
On 6/4/16, Ms*** purchased the Park City Grey reclining sofa, the Maxim Black chaise, and the Bally Black dresserThe furniture was delivered to Ms***’s residence on 6/8/16. Upon reviewing Ms***’s complaint that was filed through the Revdex.com and her invoice in our
system, the General Manager has been made aware that a lawyer is now involvedOnce Ms*** has retained a lawyer, all correspondence has to be between her lawyer and our company’s Legal DepartmentUnfortunately, we will not be able to make any further comment about Ms***’s case.We apologize for the issues that Ms*** has experienced and will work diligently to resolve the matter.Thank you
the peeling is in fact a product defectIf it weren't I wouldn't have placed this disputeI purchased a total of chairs from them and only the two are peeling so farFurthermore this wasn't a "over period of time process", it started with a small scratch and within a matter of a couple months it shed piece by pieceEvery time you sat down, you would stand up with a piece of that cheaply made furniture attached to your skin or your clothingIts embarrassing to look at and I assure you that this furniture devalues my homeI've brought furniture from vcf for years and never have I had this problem with a productI know longer wish to buy anything or invest anymore money into products that are faulty, or with a company that would shift blame to the consumer for expensive costing cheaply made furniture
On 04/24/2012, Ms*** purchased the 3-piece Soho Cobblestone livingroom set with an accent chair This merchandise was delivered to Ms***’s residence on 05/12/ Ms*** also purchased the 7-year Fabric Protection Warranty I apologize for any frustration Ms***
may have experienced regarding the coverage’s in her warranty I kindly ask that Ms*** provide a copy of her warranty that states seam separation is covered under the 7-year Fabric Protection Warranty I appreciate Ms***’s response.Sincerely,Jenna C***
On 11/25/2015, Mr*** purchased the Neo Classic Cherry queen bed, the Neo Classic Black queen bed, Bally Black queen panel bed and the Gages Way queen mattress setThe merchandise was delivered to Mr***’s address on 12/09/On 12/17/Mr*** notified Store Personnel to
advise contract delivery causing damage to Mr***’s painting at his residenceMr*** was advised by the General Manager that Mr***’s complaint would be forwarded over to the contract delivery teamAfter receiving Mr***’s Revdex.com complaint we reached out to the contract delivery teamA team member with *** *** has tried to contact Mr*** regarding his complaintMichael Ray has left messages with Mr*** and has not received a reply back from Mr***Mr*** can contact MrMichael Ray with *** *** via email at Michael.ray@rapid***stl.com or by phone at 314-627-at his earliest convenienceI apologize for any inconvenience Mr*** may have experiencedIf Mr*** has any further questions or concerns he may contact me direct
Dear Ms***After receiving and reading your letter, the words that MsKedeanna R*** speaks is the same exact quote's as the lat letter, same dates, everything that she says is passed tense, meaning, what she's saying is absolutely nothingThis is insulting, I don't believe V.Cwants to get anything done, I believe they just think I'm going to just fade away but I'm notWe must seek a higher officeI've emailed you pictures, hope you have received themIf you can please give me some legal adviceFeel free to contact me anytime.Yours truly,
On 03/28/2015, Ms*** purchased the Monterey cocktail table and two end tablesMs*** picked up the merchandise on 04/02/On 04/09/2015, Ms*** notified Store Personnel regarding a substance on the cocktail tableMs*** was advised by the store that we would
send out a service technician to assist Ms*** regarding the substance on the cocktail tableOur service technician went out the MsGarabrandt’s home on 04/11/to complete inspection on the merchandiseMs*** has been offered options to resolve her complaintMs*** can keep the purchased cocktail table with $off as a refund back to her original form of payment; return the cocktail table for a full refund; exchange for a new cocktail table or replacement for a different cocktail table or merchandise of choiceMs*** can contact Store Personnel where she picked up the merchandise to advise which option would best resolve her inquiryI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me But if this matter must be resolve within hoursI spoke with the contractor he told me that one of their clients had the same problem this company took a year to fixed their problem I do not want to this long I did call MrMarcus he gave me number to Mr*** ###-###-#### I call left several voice message
Dear Dispute center,We have not had any resolution on this furniture issueWe are stillstuck with furniture that does not workWe do not want this dysfunctionalfurnitureIt is made of such poor quality and the service we arereceiving is so poorThey promise to come out to replace the brokencouch
but never do! They claim they were on their way once and had thewrong end of the piece sectional couchHow could this happen as therepairman was out months ago and wrote up a report on the side that wasbroken?I want a full refund asapI do not want this lemon of furnitureIneed help.Please advise.Sincerely,*** ***
I keep trying to respond on your webite to the message I received on 2/27/It asks to respond in dayMy response will not process, I have tried countless timesPlease read below I have responded and attached pictures per Value City request
On 8/8/2017, Mrs*** purchased the Fletcher Beige twin sleeperThe furniture was delivered to Mrs***’s residence on 8/12/2017.Upon reviewing Mrs***’s claim, it has been determined that the error was not made on the part of Value City FurnitureI would suggest that Mrs***
file a formal dispute with Fortiva Financing CompanyOnce a dispute is filed, Fortiva will contact our Cash Management DepartmentOnce a solution has been reached, Fortiva will contact Mrs*** with further instruction. Sincerely,Ashley H***
On 8/23/2015, Ms*** purchased the Merrick Red 74” tv consoleThe merchandise was delivered to Ms***’s residence on 9/10/Ms*** notified Store Personnel regarding the cracked glass to the Merrick 74” tv consoleMs *** was advised that we would send a service technician out to service the merchandise and replace the glass to the Merrick 74” tv consoleThe service technician completed service on the glass and also the chipped leg of the Merrick tv consoleMs*** notified Store Personnel that the service technician had glued the Merrick tv console leg to the her carpetA service technician was sent out to remove the glue from Ms***’s carpetThe service technician also advised Ms*** that we would set up to exchange the Merrick tv consoleAfter receiving Ms***’s Revdex.com complaint I have reached out to the General ManagerThe General Manager has tried to contact Ms*** to assist with her complaintMs*** can contact the General Manager at 717-766-and advise that she is following up on her Revdex.com ComplaintI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
I would like to request that Mr*** submit pictures to the Revdex.com of the issues he is having with the furniturePlease send pictures of the specific issues and then a picture of the furniture as a whole
I am rejecting this response because:
Regards,
*** *** I would like for them to exchange the sofa or offer me full priceAs stated by the representatives from signature furniture, They have exchanged the sofa in the past for other customers, when the users first came about, they have also offer more money t***s a new purchaseI am not being fairly treatedThe sofa is now listed on the website under a different name I also refuse to pay any delivery charge, given that they have moved all of the stores out of my areaI demand a better solution
On 01/04/2015, Ms*** purchased the piece Mystic dining room set, and the piece Aventura Black sectionalThe merchandise was delivered to Ms***’s residence on 01/17/2015.After reviewing Ms***’s complaint I am able to refund Ms*** for the pure promise warranty in the
amount of $A check will be mailed to Ms***’s residence, and she should receive the check within the next 7-business days. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
We have contacted our General Manager at the store location in Falls Church, VA, regarding Ms***’s claimsThe refund of $was processed to Ms***’s Visa card ending in on 1/18/The refund should have posted to her account within 2-business daysIf this has not occurred, then Ms*** is encouraged to consult with her banking institution or credit card carrier. Due to shipment issues, the pillows were on back order until further noticeAccording to the Genera Manager, the pillows will arrive at their store location on 1/30/Ms*** will receive a call from the store location when they are available
no resolution was made - I am including the information requested.The purchase was made by my mother, *** *** in June (June 3rd I believe) Reference number for this charge is ***The phone numbers would either be ###-###-####, ###-###-#### or ###-###-####The total purchase charge was $
After researching Ms*** refund to be processed back to her credit account, the refund in the amount of $has been refunded back to Ms*** credit account on 11/20/We processed the refund just as we processed the paymentThe refund would be issued to the card that you used to purchase the merchandiseMs*** used the credit account as the refund was processed back to the credit accountMs*** will need to check with the financial institution regarding the refund being processed back to the credit accountI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
The General Manager has tried to contact Ms*** to offer assistance and help resolve these issuesMs*** can contact the General Manager directly at (630)-483-and advise that she is following up on her claim with the Revdex.comI apologize for any inconvenience Ms
*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
We understand Mr***’s concerns and sincerely apologize for any misunderstanding in receiving the correct email address for Ms***’s orderPlease be assured that our store location’s General Manager and our Fraud Department Specialist in our Corporate Office are working diligently to make
sure that this incident does not occur againWe will do everything on our end to delete Mr***’s information from our records.If Mr*** has any further questions or concerns, he can contact Customer Care at ###-###-#### or our Glen Burnie, MD location directly at ###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
I was unable to locate an invoice for Ms*** regarding her complaintIn order to investigate his complaint further, I will need additional informationName on Invoice Phone Number on Invoice Invoice Number Once I am able to locate the appropriate invoice, I will follow up with an offer of
resolutionIf Ms*** has any further questions, she may contact me directly Sincerely, Marian H***
On 6/4/16, Ms*** purchased the Park City Grey reclining sofa, the Maxim Black chaise, and the Bally Black dresserThe furniture was delivered to Ms***’s residence on 6/8/16. Upon reviewing Ms***’s complaint that was filed through the Revdex.com and her invoice in our
system, the General Manager has been made aware that a lawyer is now involvedOnce Ms*** has retained a lawyer, all correspondence has to be between her lawyer and our company’s Legal DepartmentUnfortunately, we will not be able to make any further comment about Ms***’s case.We apologize for the issues that Ms*** has experienced and will work diligently to resolve the matter.Thank you
the peeling is in fact a product defectIf it weren't I wouldn't have placed this disputeI purchased a total of chairs from them and only the two are peeling so farFurthermore this wasn't a "over period of time process", it started with a small scratch and within a matter of a couple months it shed piece by pieceEvery time you sat down, you would stand up with a piece of that cheaply made furniture attached to your skin or your clothingIts embarrassing to look at and I assure you that this furniture devalues my homeI've brought furniture from vcf for years and never have I had this problem with a productI know longer wish to buy anything or invest anymore money into products that are faulty, or with a company that would shift blame to the consumer for expensive costing cheaply made furniture
On 04/24/2012, Ms*** purchased the 3-piece Soho Cobblestone livingroom set with an accent chair This merchandise was delivered to Ms***’s residence on 05/12/ Ms*** also purchased the 7-year Fabric Protection Warranty I apologize for any frustration Ms***
may have experienced regarding the coverage’s in her warranty I kindly ask that Ms*** provide a copy of her warranty that states seam separation is covered under the 7-year Fabric Protection Warranty I appreciate Ms***’s response.Sincerely,Jenna C***
On 11/25/2015, Mr*** purchased the Neo Classic Cherry queen bed, the Neo Classic Black queen bed, Bally Black queen panel bed and the Gages Way queen mattress setThe merchandise was delivered to Mr***’s address on 12/09/On 12/17/Mr*** notified Store Personnel to
advise contract delivery causing damage to Mr***’s painting at his residenceMr*** was advised by the General Manager that Mr***’s complaint would be forwarded over to the contract delivery teamAfter receiving Mr***’s Revdex.com complaint we reached out to the contract delivery teamA team member with *** *** has tried to contact Mr*** regarding his complaintMichael Ray has left messages with Mr*** and has not received a reply back from Mr***Mr*** can contact MrMichael Ray with *** *** via email at Michael.ray@rapid***stl.com or by phone at 314-627-at his earliest convenienceI apologize for any inconvenience Mr*** may have experiencedIf Mr*** has any further questions or concerns he may contact me direct
Dear Ms***After receiving and reading your letter, the words that MsKedeanna R*** speaks is the same exact quote's as the lat letter, same dates, everything that she says is passed tense, meaning, what she's saying is absolutely nothingThis is insulting, I don't believe V.Cwants to get anything done, I believe they just think I'm going to just fade away but I'm notWe must seek a higher officeI've emailed you pictures, hope you have received themIf you can please give me some legal adviceFeel free to contact me anytime.Yours truly,
On 03/28/2015, Ms*** purchased the Monterey cocktail table and two end tablesMs*** picked up the merchandise on 04/02/On 04/09/2015, Ms*** notified Store Personnel regarding a substance on the cocktail tableMs*** was advised by the store that we would
send out a service technician to assist Ms*** regarding the substance on the cocktail tableOur service technician went out the MsGarabrandt’s home on 04/11/to complete inspection on the merchandiseMs*** has been offered options to resolve her complaintMs*** can keep the purchased cocktail table with $off as a refund back to her original form of payment; return the cocktail table for a full refund; exchange for a new cocktail table or replacement for a different cocktail table or merchandise of choiceMs*** can contact Store Personnel where she picked up the merchandise to advise which option would best resolve her inquiryI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me But if this matter must be resolve within hoursI spoke with the contractor he told me that one of their clients had the same problem this company took a year to fixed their problem I do not want to this long I did call MrMarcus he gave me number to Mr*** ###-###-#### I call left several voice message
Dear Dispute center,We have not had any resolution on this furniture issueWe are stillstuck with furniture that does not workWe do not want this dysfunctionalfurnitureIt is made of such poor quality and the service we arereceiving is so poorThey promise to come out to replace the brokencouch
but never do! They claim they were on their way once and had thewrong end of the piece sectional couchHow could this happen as therepairman was out months ago and wrote up a report on the side that wasbroken?I want a full refund asapI do not want this lemon of furnitureIneed help.Please advise.Sincerely,*** ***
I keep trying to respond on your webite to the message I received on 2/27/It asks to respond in dayMy response will not process, I have tried countless timesPlease read below I have responded and attached pictures per Value City request
On 8/8/2017, Mrs*** purchased the Fletcher Beige twin sleeperThe furniture was delivered to Mrs***’s residence on 8/12/2017.Upon reviewing Mrs***’s claim, it has been determined that the error was not made on the part of Value City FurnitureI would suggest that Mrs***
file a formal dispute with Fortiva Financing CompanyOnce a dispute is filed, Fortiva will contact our Cash Management DepartmentOnce a solution has been reached, Fortiva will contact Mrs*** with further instruction. Sincerely,Ashley H***
On 8/23/2015, Ms*** purchased the Merrick Red 74” tv consoleThe merchandise was delivered to Ms***’s residence on 9/10/Ms*** notified Store Personnel regarding the cracked glass to the Merrick 74” tv consoleMs *** was advised that we would send a service technician out to service the merchandise and replace the glass to the Merrick 74” tv consoleThe service technician completed service on the glass and also the chipped leg of the Merrick tv consoleMs*** notified Store Personnel that the service technician had glued the Merrick tv console leg to the her carpetA service technician was sent out to remove the glue from Ms***’s carpetThe service technician also advised Ms*** that we would set up to exchange the Merrick tv consoleAfter receiving Ms***’s Revdex.com complaint I have reached out to the General ManagerThe General Manager has tried to contact Ms*** to assist with her complaintMs*** can contact the General Manager at 717-766-and advise that she is following up on her Revdex.com ComplaintI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
I would like to request that Mr*** submit pictures to the Revdex.com of the issues he is having with the furniturePlease send pictures of the specific issues and then a picture of the furniture as a whole
I am rejecting this response because:
Regards,
*** *** I would like for them to exchange the sofa or offer me full priceAs stated by the representatives from signature furniture, They have exchanged the sofa in the past for other customers, when the users first came about, they have also offer more money t***s a new purchaseI am not being fairly treatedThe sofa is now listed on the website under a different name I also refuse to pay any delivery charge, given that they have moved all of the stores out of my areaI demand a better solution
On 01/04/2015, Ms*** purchased the piece Mystic dining room set, and the piece Aventura Black sectionalThe merchandise was delivered to Ms***’s residence on 01/17/2015.After reviewing Ms***’s complaint I am able to refund Ms*** for the pure promise warranty in the
amount of $A check will be mailed to Ms***’s residence, and she should receive the check within the next 7-business days. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
We have contacted our General Manager at the store location in Falls Church, VA, regarding Ms***’s claimsThe refund of $was processed to Ms***’s Visa card ending in on 1/18/The refund should have posted to her account within 2-business daysIf this has not occurred, then Ms*** is encouraged to consult with her banking institution or credit card carrier. Due to shipment issues, the pillows were on back order until further noticeAccording to the Genera Manager, the pillows will arrive at their store location on 1/30/Ms*** will receive a call from the store location when they are available