I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
On 02/08/2012, Mr. [redacted] purchased the 3-piece Ciera Brown sectional and the 5-piece Vodara II queen bedroom set. This merchandise was delivered to Mr. [redacted]’s residence on 02/17/2012.On 01/09/2015, Mr. [redacted] contacted Uniters NA (the warranty administrator) to file a claim regarding cracking and peeling. According to the claim notes; Mr. [redacted] was advised that cracking and peeling was not covered under his warranty. Additionally; the claim states that only accidental rips, tears and burns are covered, which is stated on Mr. [redacted]’s warranty documents. According to the claim notes; Mr. [redacted] continued to ask the Uniters NA Associate if the warranty would cover the claim if he ripped the sofa and called right back.The pictures Mr. [redacted] has attached are not examples of tears but rather cracking and peeling, which is not covered under the terms and conditions of his warranty. However, the General Manager is willing to offer a courtesy one-time exchange of the merchandise included in the Uniters NA claim. I have also attached a copy of Mr. [redacted]’s 7-year Leather Protection Warranty for review of future claims should any accidental burns, rips, tears or stains arise. Mr. [redacted] may contact Store Personnel directly to schedule the one-time exchange on the sofa. I have added notes to his account explaining the terms set in my above correspondence. If Mr. [redacted] has any further questions or concerns he may contact me direct.
After receiving Mr. [redacted]’s Revdex.com complaint the General Manager has advised Mr. [redacted] can anticipate delivery on 12/12/2015. Mr. [redacted] will receive a phone call from the delivery store the day before delivery to schedule the time frame. The General Manager also advised that he would be following up the contract delivery company to assist with resolution regarding the damage to Mr. [redacted]’s driveway. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. has any further questions or concerns he may contact me direct.
Mr. [redacted] can contact the General Manager directly at ###-###-#### and advise that he is following up on his claim with the Revdex.com. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 4/20/17, Ms. [redacted] purchased the Jaden Upholstered Queen Tufted Bed, a 2 piece Smoke Brandon sectional, as well as an additional Brandon Smoke sofa. The delivery for the merchandise is currently set for 5/3/17. Value City Furniture understands that the delay in delivery is an inconvenience...
for Ms. [redacted], and we would be able to compensate Ms. [redacted] $100 back to her original method of payment for the inconvenience in delivery. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly.
On 12/13/2015, Ms. [redacted] purchased the Burnham Mogano leather sofa. This merchandise was delivered to Mr. [redacted]’s residence on 12/14/2015.Ms. [redacted] has spoken with multiple Managers at both the Home Office and the store in regards to her situation. Unfortunately, Ms. [redacted] requested to...
purchase the discontinued leather sofa and requested we bring the set in from a different delivery center. We also offered Ms. [redacted] almost $600 in discounts for this merchandise after multiple conversations. It appears on the invoice that Ms. [redacted] was charged in 2 different increments; $105.99 and $954.00. Please be assured that Ms. [redacted] was not charged for delivery but for merchandise plus tax only. At this time, due to the significant discounts Ms. [redacted] has received, we will not be able to service her merchandise. If Ms. [redacted] is unsatisfied with her merchandise, we apologize, however; she may request a return and we can pick up the merchandise for a full refund.
Upon receiving Ms. [redacted]s Revdex.com Complaint I have made contact with the Store Manager and Synchrony Financial Bank, Unfortunately there is no possible way we can remove an hard pull on a credit report. While we can’t remove the hard pull, Ms. [redacted] can dispute the inquiry...
with the Credit Bureau.While I cannot alter what has transpired, I have taken steps to ensure that similar incidents will not occur in the future. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####Karema.H[redacted]@AmericanSignature.com
I would like to apologize to Mrs. [redacted] for the inconvenience she has experienced with Value City Furniture. I have confirmed that a check has been issued and can be sent to Mrs. [redacted] by mail through Fedex. If Mrs. [redacted] chooses she can also pick up the check tomorrow at the Lexington...
location tomorrow if that is better for her. I apologize for any inconvenience may Mrs. [redacted] have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
While I understand Ms. [redacted]’s frustrations, she was advised that when the merchandise was exchanged there would be no additional warranty on the replacement merchandise. The General Manager exchanged Ms. [redacted]’s merchandise due to not being able to complete the repair. Unfortunately, we will be unable to repair or exchange her current merchandise. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. The replacement set was delivered on Saturday 10/24/15.
[redacted] contacted me via email regarding the additional issues she is experiencing with her furniture. At this time, I have requested that [redacted] contact the store at ###-###-#### so that they may assist her further. [redacted] has been sent the Terms and Conditions of the one-year manufactures warranty and understands that the replacement of the nightstand is a onetime exception for her case. I apologize for any inconvenience this may have caused [redacted]. If [redacted] has any other questions or concerns, please feel free to contact the store at ###-###-####. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
I have been after them since day 1 and for 6 months saying about the missing pillow. I was assured they had put in my order for the new paisley/flower pillow when I called in the day we picked up the sofa. I asked if they would keep me informed of when they would receive the tracking number and to keep me posted on when I should be receiving the pillow. The girl told me she would. I didn't hear a thing!!! I called a couple weeks later asking if there was a tracking number for me pillow. I was told it was never ordered and was then given a lame excuse that the computer system was down. The guy told me he would put in for a pillow delivered to my house. I asked again about a tracking number and he said they don't have one. I contacted them again a few weeks later. This time I spoke to the manager I believe at the store. She said there was no tracking number for my pillow and that it will take 12 weeks to receive the pillow. I told her that was unacceptable and she got rude with me. I asked if there were any pillows at the store that we could have and she said no. Another few weeks went by this time I went online to facebook and contacted your company directly on there. I have a conversation with them on there about the whole thing as well. Its funny how they all of a sudden can overnight a pillow to me, so they say, to be delivered to my house when that is all I have been asking of them to do from the get go. Our family is a one income family so we saved up to buy this sofa thinking this would be a good investment, but all it is is a big headache! We are not happy with the sofa not only for the pillow issue, but the poor quality of the sofa itself. Its fraying and the cushions are squishing down lower like you would expect out of a sofa you have had for 10 years! That was the whole reason why we got a new one since our other one we had for 10 plus years was wearing out!! We are overall unsatisified with this whole situation!!
Ms. [redacted] received a total refund of $450.00 for her inconveniences regarding her order. Unfortunately, we will not be able to offer any additional compensation based on the amount already offered. Additionally, Ms. [redacted] was asked to send in pictures regarding the damage to her carpet to determine the extent of the damages. We would also accept a quote or receipt of cleaning. At this time, we have not received the requested pictures and look forward to her reply. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 04/24/2013, Mr. [redacted] purchased the Monterey Beige 2-piece sectional. The merchandise was delivered to Mr. [redacted]’s residence on 05/01/2013. Mr. [redacted] notified Uniters regarding cracking and peeling on the Monterey Beige 2-piece sectional. Mr. [redacted] was advised by the warranty company that his...
claim was denied for cracking and peeling. We do not have a warranty that covers cracking and peeling. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager reached out to Mr. [redacted]. In the interest of Customer Service the General Manager has offered Mr. [redacted] full credit to select new merchandise. The General Manager has advised Mr. [redacted] will be coming into the store to select new merchandise. If Mr. [redacted] is not able to find merchandise to his satisfaction, the General Manager will advise of a different resolution. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 8/18/2012, Mr. /Ms. [redacted] purchased 2 of the Emmerson Black sofas. This merchandise was delivered to Mr. /Ms. [redacted]’s residence on 8/28/2012. Mr. /Ms. [redacted] also purchased the 7-year Leather Protection warranty. I apologize for any frustration Mr. /Ms. [redacted] may have...
experienced in regards to filing a claim with our warranty company. We strive to make furniture shopping EASY and apologize if Mr. /Ms. [redacted]’s experience did not meet our standard. The General Manager has advised that we will be contacting Uniters NA (the warranty administrator) directly to help with an appropriate resolution. The General Manager has also advised that Mr. /Ms. [redacted] may contact the store for any additional assistance.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I am going to search on their website and will order it as suggested. In case there is any issue/problem I will respond to Revdex.com. Thanks for providing assistance and helping out.
On 10/10/14, Mr. [redacted] purchased the Park City Gray 3 piece living room set, the Carson rectangular cocktail table, and two of the Carson end tables.The General Manager at the store location has contacted Mr. [redacted] and notified him that he has the option of either having the furniture exchanged with...
brand new items from the same collection, or he can receive an in-store credit to reselect to different furniture. Mr. [redacted] will contact the General Manager once he has made a decision.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I appreciate Ms. [redacted] sending updated pictures for the Revdex.com. I kindly ask that Ms. [redacted] provide the Revdex.com or the Store a copy of the receipt for the cleaning of the mattress. Once the receipt is provided, we will be able to move forward with the requested service.Sincerely,Jenna C[redacted]Phone: ###-###-#### Ext: 6966#Fax: ###-###-####Jenna.C[redacted]@AmericanSignature.com
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
On 02/08/2012, Mr. [redacted] purchased the 3-piece Ciera Brown sectional and the 5-piece Vodara II queen bedroom set. This merchandise was delivered to Mr. [redacted]’s residence on 02/17/2012.On 01/09/2015, Mr. [redacted] contacted Uniters NA (the warranty administrator) to file a claim regarding cracking and peeling. According to the claim notes; Mr. [redacted] was advised that cracking and peeling was not covered under his warranty. Additionally; the claim states that only accidental rips, tears and burns are covered, which is stated on Mr. [redacted]’s warranty documents. According to the claim notes; Mr. [redacted] continued to ask the Uniters NA Associate if the warranty would cover the claim if he ripped the sofa and called right back.The pictures Mr. [redacted] has attached are not examples of tears but rather cracking and peeling, which is not covered under the terms and conditions of his warranty. However, the General Manager is willing to offer a courtesy one-time exchange of the merchandise included in the Uniters NA claim. I have also attached a copy of Mr. [redacted]’s 7-year Leather Protection Warranty for review of future claims should any accidental burns, rips, tears or stains arise. Mr. [redacted] may contact Store Personnel directly to schedule the one-time exchange on the sofa. I have added notes to his account explaining the terms set in my above correspondence. If Mr. [redacted] has any further questions or concerns he may contact me direct.
After receiving Mr. [redacted]’s Revdex.com complaint the General Manager has advised Mr. [redacted] can anticipate delivery on 12/12/2015. Mr. [redacted] will receive a phone call from the delivery store the day before delivery to schedule the time frame. The General Manager also advised that he would be following up the contract delivery company to assist with resolution regarding the damage to Mr. [redacted]’s driveway. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. has any further questions or concerns he may contact me direct.
Mr. [redacted] can contact the General Manager directly at ###-###-#### and advise that he is following up on his claim with the Revdex.com. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 4/20/17, Ms. [redacted] purchased the Jaden Upholstered Queen Tufted Bed, a 2 piece Smoke Brandon sectional, as well as an additional Brandon Smoke sofa. The delivery for the merchandise is currently set for 5/3/17. Value City Furniture understands that the delay in delivery is an inconvenience...
for Ms. [redacted], and we would be able to compensate Ms. [redacted] $100 back to her original method of payment for the inconvenience in delivery. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly.
On 12/13/2015, Ms. [redacted] purchased the Burnham Mogano leather sofa. This merchandise was delivered to Mr. [redacted]’s residence on 12/14/2015.Ms. [redacted] has spoken with multiple Managers at both the Home Office and the store in regards to her situation. Unfortunately, Ms. [redacted] requested to...
purchase the discontinued leather sofa and requested we bring the set in from a different delivery center. We also offered Ms. [redacted] almost $600 in discounts for this merchandise after multiple conversations. It appears on the invoice that Ms. [redacted] was charged in 2 different increments; $105.99 and $954.00. Please be assured that Ms. [redacted] was not charged for delivery but for merchandise plus tax only. At this time, due to the significant discounts Ms. [redacted] has received, we will not be able to service her merchandise. If Ms. [redacted] is unsatisfied with her merchandise, we apologize, however; she may request a return and we can pick up the merchandise for a full refund.
Upon receiving Ms. [redacted]s Revdex.com Complaint I have made contact with the Store Manager and Synchrony Financial Bank, Unfortunately there is no possible way we can remove an hard pull on a credit report. While we can’t remove the hard pull, Ms. [redacted] can dispute the inquiry...
with the Credit Bureau.While I cannot alter what has transpired, I have taken steps to ensure that similar incidents will not occur in the future. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####Karema.H[redacted]@AmericanSignature.com
I would like to apologize to Mrs. [redacted] for the inconvenience she has experienced with Value City Furniture. I have confirmed that a check has been issued and can be sent to Mrs. [redacted] by mail through Fedex. If Mrs. [redacted] chooses she can also pick up the check tomorrow at the Lexington...
location tomorrow if that is better for her. I apologize for any inconvenience may Mrs. [redacted] have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
While I understand Ms. [redacted]’s frustrations, she was advised that when the merchandise was exchanged there would be no additional warranty on the replacement merchandise. The General Manager exchanged Ms. [redacted]’s merchandise due to not being able to complete the repair. Unfortunately, we will be unable to repair or exchange her current merchandise. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. The replacement set was delivered on Saturday 10/24/15.
[redacted] contacted me via email regarding the additional issues she is experiencing with her furniture. At this time, I have requested that [redacted] contact the store at ###-###-#### so that they may assist her further. [redacted] has been sent the Terms and Conditions of the one-year manufactures warranty and understands that the replacement of the nightstand is a onetime exception for her case. I apologize for any inconvenience this may have caused [redacted]. If [redacted] has any other questions or concerns, please feel free to contact the store at ###-###-####. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
Mr. [redacted] called Revdex.com and stated that he tried the number in the letter from VCF but it was a fax number.
I have been after them since day 1 and for 6 months saying about the missing pillow. I was assured they had put in my order for the new paisley/flower pillow when I called in the day we picked up the sofa. I asked if they would keep me informed of when they would receive the tracking number and to keep me posted on when I should be receiving the pillow. The girl told me she would. I didn't hear a thing!!! I called a couple weeks later asking if there was a tracking number for me pillow. I was told it was never ordered and was then given a lame excuse that the computer system was down. The guy told me he would put in for a pillow delivered to my house. I asked again about a tracking number and he said they don't have one. I contacted them again a few weeks later. This time I spoke to the manager I believe at the store. She said there was no tracking number for my pillow and that it will take 12 weeks to receive the pillow. I told her that was unacceptable and she got rude with me. I asked if there were any pillows at the store that we could have and she said no. Another few weeks went by this time I went online to facebook and contacted your company directly on there. I have a conversation with them on there about the whole thing as well. Its funny how they all of a sudden can overnight a pillow to me, so they say, to be delivered to my house when that is all I have been asking of them to do from the get go. Our family is a one income family so we saved up to buy this sofa thinking this would be a good investment, but all it is is a big headache! We are not happy with the sofa not only for the pillow issue, but the poor quality of the sofa itself. Its fraying and the cushions are squishing down lower like you would expect out of a sofa you have had for 10 years! That was the whole reason why we got a new one since our other one we had for 10 plus years was wearing out!! We are overall unsatisified with this whole situation!!
Ms. [redacted] received a total refund of $450.00 for her inconveniences regarding her order. Unfortunately, we will not be able to offer any additional compensation based on the amount already offered. Additionally, Ms. [redacted] was asked to send in pictures regarding the damage to her carpet to determine the extent of the damages. We would also accept a quote or receipt of cleaning. At this time, we have not received the requested pictures and look forward to her reply. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 04/24/2013, Mr. [redacted] purchased the Monterey Beige 2-piece sectional. The merchandise was delivered to Mr. [redacted]’s residence on 05/01/2013. Mr. [redacted] notified Uniters regarding cracking and peeling on the Monterey Beige 2-piece sectional. Mr. [redacted] was advised by the warranty company that his...
claim was denied for cracking and peeling. We do not have a warranty that covers cracking and peeling. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager reached out to Mr. [redacted]. In the interest of Customer Service the General Manager has offered Mr. [redacted] full credit to select new merchandise. The General Manager has advised Mr. [redacted] will be coming into the store to select new merchandise. If Mr. [redacted] is not able to find merchandise to his satisfaction, the General Manager will advise of a different resolution. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 8/18/2012, Mr. /Ms. [redacted] purchased 2 of the Emmerson Black sofas. This merchandise was delivered to Mr. /Ms. [redacted]’s residence on 8/28/2012. Mr. /Ms. [redacted] also purchased the 7-year Leather Protection warranty. I apologize for any frustration Mr. /Ms. [redacted] may have...
experienced in regards to filing a claim with our warranty company. We strive to make furniture shopping EASY and apologize if Mr. /Ms. [redacted]’s experience did not meet our standard. The General Manager has advised that we will be contacting Uniters NA (the warranty administrator) directly to help with an appropriate resolution. The General Manager has also advised that Mr. /Ms. [redacted] may contact the store for any additional assistance.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I am going to search on their website and will order it as suggested. In case there is any issue/problem I will respond to Revdex.com. Thanks for providing assistance and helping out.
On 10/10/14, Mr. [redacted] purchased the Park City Gray 3 piece living room set, the Carson rectangular cocktail table, and two of the Carson end tables.The General Manager at the store location has contacted Mr. [redacted] and notified him that he has the option of either having the furniture exchanged with...
brand new items from the same collection, or he can receive an in-store credit to reselect to different furniture. Mr. [redacted] will contact the General Manager once he has made a decision.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I appreciate Ms. [redacted] sending updated pictures for the Revdex.com. I kindly ask that Ms. [redacted] provide the Revdex.com or the Store a copy of the receipt for the cleaning of the mattress. Once the receipt is provided, we will be able to move forward with the requested service.Sincerely,Jenna C[redacted]Phone: ###-###-#### Ext: 6966#Fax: ###-###-####Jenna.C[redacted]@AmericanSignature.com