On 8/09/2014 Ms. [redacted] purchased a Mystic 5-PC Counter Height Two Stools, Two Backless Stools Dinette Set. The set was delivered to her residence on 8/13/2014. I have spoken to the store Manager who states they have reached out to Ms. [redacted] and offered her a reselection on her dinette...
set. At the time of the conversation, Ms. [redacted] agreed to the reselection and stated she would either call or email the store Manager whenever she was ready to reselect. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact the store Manager at ###-###-####. Sincerely, [redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 03/13/2015, Ms. [redacted] purchased the 4-piece Monarch Chocolate livingroom set. This merchandise was delivered to Ms. [redacted]’s residence on 04/18/2015.I apologize for any frustrations Ms. [redacted] may have experienced in regards to her furniture. In the interest of customer service, the...
General Manager has authorized an exchange of the pieces that are pertinent to this complaint. I kindly ask that Ms. [redacted] contact the Manager of her local Store to discuss the delivery date of her exchange.If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 12/23/2017, Ms. [redacted] purchased the Diana Natural king tufted bed. Due to stock issues, the bed was placed on back order. We received the bed and attempted delivery on 3/16/18, but the bed was too large. Ms. [redacted] requested a refund for the order and it was processed on 3/16/2018.We...
understand Ms. [redacted]’ concerns and apologize for the issues that occurred with providing the furniture in a timely manner. We are working with our vendors to resolve the stock issues that occur that directly affect our customers. We apologize for the experience that Ms. [redacted] has had with our company and can only hope that this doesn’t deter her from shopping with us again. We appreciate her feedback on the matter and it will be forwarded to our upper Management Team for review.Sincerely,Ashley H[redacted]
On 05/14/16 Ms. [redacted] purchased the Monaco Gray power reclining sofa and power recliner. The merchandise was delivered to Ms. [redacted]’s residence on 05/19/16.After reviewing Ms. [redacted]’s complaint I have reached out to her purchasing store to speak with the store Manager, I am pleased to inform...
Ms. [redacted] that she can go back to the store and reselect new merchandise at the same price of her original purchase. We will allow your warranty to roll over to your new merchandise at a prorated cost. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I would like to request that Ms. [redacted] submit pictures to the Revdex.com of the issues she is having with the furniture. Please send pictures of the specific issues and then a picture of the furniture as a whole.
On 7/29/2013, Ms. [redacted] purchased the Galveston sofa with drop table. The merchandise was delivered to Ms. [redacted]’s residence on 08/01/2013. After reviewing Ms. [redacted]’s complaint I can confirm that her warranty covers cracking and peeling in non-seated areas. The warranty is good for 7 years....
If Ms. [redacted]’s is experiencing cracking and peeling in non-seated areas she can file a claim with [redacted]. (###-###-####) If the cracking and peeling is in seated areas we can offer Ms. [redacted]’s $250 towards new merchandise due to that is not something [redacted] covers nor does the warranty company. Due to Ms. [redacted] having the furniture for 4 years we are able to offer 20% of her original purchase back to her as an in-store credit and the warranty back. Ms. [redacted] would not be responsible for another delivery fee but if she chooses to purchase another warranty she would have to do so. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 08/05/2017, Mr. [redacted] purchased the 5-piece Nantucket dining room set with 2 additional chairs. The merchandise was delivered to Ms. [redacted]’s residence on 10/11/2017.Upon reviewing Mr. [redacted]’s invoice, I have been informed that the store manager is willing to work with Ms. [redacted] to reach a...
reasonable resolution. Mr. [redacted] is to contact the store Manager at the Bear, Delaware location for compensation. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####Karema.H[redacted]@AmericanSignature.com
On 04/24/2015, Ms. [redacted] purchased the Camryn cocktail table. This merchandise was picked up by Ms. [redacted] on 04/29/2015.I apologize for the continued delay Ms. [redacted] has experienced regarding the quality of her table. I have been advised by the Store Manager that Ms. [redacted] has accepted...
our offer and will receive a refund of $182.99 to her Visa Credit Card. Ms. [redacted] is also aware that she will no longer have any warranty on her merchandise.If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 05/19/2015, Mr. [redacted] purchased the 3-piece Sundance Mocha sectional. This merchandise was delivered to Mr. [redacted]’s residence on 5/26/2015.I apologize for the delay in returning Mr. [redacted]’s merchandise and for any frustrations this may have caused. I was informed by the...
General Manager that Mr. [redacted] received his repaired merchandise on 10/3/2015. If Mr. [redacted] needs any further assistance, he may contact me directly.
I have made contact with the Store Manager who has advised me that Mr. [redacted] is getting an replacement Loveseat, I have also confirmed that a refund for Mr. [redacted] has also been issued for the warranty amount. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact the store direct.
On 3/23/2013 [redacted] purchased the 3-piece Grove sectional and the Farmington cocktail table. The items were delivered to his residence on 3/26/2013. The warranty [redacted] has purchased does not cover cracking and peeling of bonded leather in seating areas. I have included a copy of the Terms and...
Conditions so that [redacted] may review. I have spoken to the store Manager who states that [redacted] is welcome to the prorated amount of 40% per our cracking and peeling guideline, for the total credit amount of 690.40. [redacted] will have 30 days from the day of this response to utilize the credit; should [redacted] need an extension on the credit, he may contact the store at ###-###-####. I apologize for any inconvenience this may have caused [redacted]. If [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
According to the Police Report, the contract delivery company's employees delivered the merchandise and, based on the investigation, no evidence was found to support the allegation that [redacted] Transportation employees committed a theft nor were any charges brought against them. We have been advised that the proper departments are handling this claim going forward and anything additional will not be handled through the Revdex.com.Sincerely,Jenna C[redacted]Phone: ###-###-#### Ext: 6966#Fax: ###-###-####Jenna.C[redacted]@AmericanSignature.com
On 08/07/2008, Ms. [redacted] purchased the Santo Pillowtop queen mattress and boxspring. The merchandise was delivered to Ms. [redacted]’s residence on 08/16/2008. Store Personnel has contacted Ms. [redacted] to set up service to inspect the mattress. Ms. [redacted] has agreed to the service appointment...
scheduled on 08/04/2015 regarding the issues of the mattress sinking. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 10/15/2015, Mr. [redacted] purchased the Mesa Gray TV console and the Arts and Crafts Light king storage bed frame. The Mesa Gray console was delivered to Mr. [redacted]’s residence on 10/20/2015.I apologize for any frustrations Mr. [redacted] may have experienced regarding the availability of the king...
bed frame. We anticipated this merchandise arriving from the manufacturer in time for Mr. [redacted]’s delivery. Unfortunately, we did not meet Mr. [redacted]’s—or our own—expectations in that regard. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.Mr. [redacted]’s bed frame has been removed from his invoice and his refund will be issued within 24-48 hours. Once the refund has been processed, it will post to Mr. [redacted]’s account within 3-5 business days.Again, I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 04/01/2012, Ms. [redacted] purchased the 3-piece Baja Black reclining sectional and the Xavier cocktail table. This merchandise was picked up by Ms. [redacted] on 04/07/2012. Ms. [redacted] also purchased the 7-year Leather Protection and Extended Protection Plan Warranty. On 07/09/2015, Ms. [redacted]...
contacted [redacted] NA (the warranty administrator) and reported wear in the seating areas. This claim was denied due to the timeframe in which the damages were reported. However, the reported damages would not have been covered under the warranty had they been reported within the stated timeframe.According to Ms. [redacted]’s invoice, the Leather Protection warranty certificate was enclosed in the warranty kit picked up on 04/07/2012. I have attached the warranty plan for review.Under the section “Coverage” it states; effective seven years from the original date you take delivery of your new furniture; [redacted] NA will cover all accidental Stains, rips, tears or burns. Also any crac[redacted] and peeling of Top Grain leather in seating areas and crac[redacted] and peeling of all leather, leather-touch, bicast, bonded and vinyl in non-seating areas.Unfortunately, the Baja Black is not Top Grain leather and not covered in the seating areas. We apologize if any confusion or frustration was caused by the coverage’s under the 7-year Leather Protection warranty. In the interest of Customer Service, the General Manager is offering a full refund of the purchased warranty. Ms. [redacted] may contact the General Manager directly at 407-581-0949 and advise that she is following up on her claim with the Revdex.com to take advantage of this offer.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 7/01/2017 [redacted] purchased the [redacted] Pine King bed, the [redacted] 6 drawer dresser, the 5-drawer chest, the Aldo Mocho power sofa, the Abaco 4-piece dining room set, the White River king mattress, two Twin XL Bunkie boards as well as the Aldo Mocha power recliner. The items were delivered to...
his home on 7/13/2017. I have spoken to the store Manager regarding the missing hardware for the bed, who states we have [redacted] scheduled for a service on 7/21/2017 between the hours of 9-12 to assemble the bed. If this time frame does not work for [redacted], he may contact the store Manager directly at ###-###-####. I apologize for any inconvenience this may have caused [redacted]. If [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 06/08/2017, Ms. [redacted] purchased 2 of the 5 piece Destin Sangria patio furniture sets. At the time of purchase Value City furniture had a price error on the website and the merchandise was priced at $209.95. As it states in our terms and conditions “In cases where such errors do occur, we...
expressly reserve the right not to honor pricing errors on this website when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Any payments that have been authorized for that order will immediately be reversed. Should you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy.”Value City Furniture did not hold a sale of the item it was a price error on the website. Value City Furniture took responsibility of the error and offered Ms. [redacted] a discount of 25% off if she wanted to continue with the purchase. At this time the purchase has been cancelled and a refund has been submitted back to Ms. [redacted].I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 1/8/2018, Ms. [redacted] purchased the Serena Platinum queen bed. The furniture was delivered to Ms. [redacted]’s residence on 1/16/2018.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. The store location’s Manager has reached out to Ms. [redacted]...
and an even exchange has been scheduled for 3/1/2018 for the footboard. The footboard will be inspected by a member of Management prior to delivery to ensure that there are no defects.If Ms. [redacted] has any further questions or concerns, she can contact the store location’s General Manager at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
I apologize again for the delay in our resolution regarding Mr. [redacted]’s complaint. Please be assured that we are still working with Synchrony Bank and I appreciate Mr. [redacted]’s patience in this matter. At this time, we are attempting to get an update on his request.I kindly ask that Mr. [redacted] reject this response and allow additional time for his desired resolution.
I am going to seek other options, including filing a complaint with the Trade commission. I hope this serves as a permanent record for other Consumers to beware of shady sales tactics and extra warranty purchases and make sure they demand to see the coverage in writing BEFORE they purchase and never take these shady marketing and salesmen at Value City/Signtuare Furniture for their word. They are dishonest, lack integrity & is everything that is wrong with this country and corporate greed.
On 8/09/2014 Ms. [redacted] purchased a Mystic 5-PC Counter Height Two Stools, Two Backless Stools Dinette Set. The set was delivered to her residence on 8/13/2014. I have spoken to the store Manager who states they have reached out to Ms. [redacted] and offered her a reselection on her dinette...
set. At the time of the conversation, Ms. [redacted] agreed to the reselection and stated she would either call or email the store Manager whenever she was ready to reselect. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact the store Manager at ###-###-####. Sincerely, [redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 03/13/2015, Ms. [redacted] purchased the 4-piece Monarch Chocolate livingroom set. This merchandise was delivered to Ms. [redacted]’s residence on 04/18/2015.I apologize for any frustrations Ms. [redacted] may have experienced in regards to her furniture. In the interest of customer service, the...
General Manager has authorized an exchange of the pieces that are pertinent to this complaint. I kindly ask that Ms. [redacted] contact the Manager of her local Store to discuss the delivery date of her exchange.If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 12/23/2017, Ms. [redacted] purchased the Diana Natural king tufted bed. Due to stock issues, the bed was placed on back order. We received the bed and attempted delivery on 3/16/18, but the bed was too large. Ms. [redacted] requested a refund for the order and it was processed on 3/16/2018.We...
understand Ms. [redacted]’ concerns and apologize for the issues that occurred with providing the furniture in a timely manner. We are working with our vendors to resolve the stock issues that occur that directly affect our customers. We apologize for the experience that Ms. [redacted] has had with our company and can only hope that this doesn’t deter her from shopping with us again. We appreciate her feedback on the matter and it will be forwarded to our upper Management Team for review.Sincerely,Ashley H[redacted]
On 05/14/16 Ms. [redacted] purchased the Monaco Gray power reclining sofa and power recliner. The merchandise was delivered to Ms. [redacted]’s residence on 05/19/16.After reviewing Ms. [redacted]’s complaint I have reached out to her purchasing store to speak with the store Manager, I am pleased to inform...
Ms. [redacted] that she can go back to the store and reselect new merchandise at the same price of her original purchase. We will allow your warranty to roll over to your new merchandise at a prorated cost. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I would like to request that Ms. [redacted] submit pictures to the Revdex.com of the issues she is having with the furniture. Please send pictures of the specific issues and then a picture of the furniture as a whole.
On 7/29/2013, Ms. [redacted] purchased the Galveston sofa with drop table. The merchandise was delivered to Ms. [redacted]’s residence on 08/01/2013. After reviewing Ms. [redacted]’s complaint I can confirm that her warranty covers cracking and peeling in non-seated areas. The warranty is good for 7 years....
If Ms. [redacted]’s is experiencing cracking and peeling in non-seated areas she can file a claim with [redacted]. (###-###-####) If the cracking and peeling is in seated areas we can offer Ms. [redacted]’s $250 towards new merchandise due to that is not something [redacted] covers nor does the warranty company. Due to Ms. [redacted] having the furniture for 4 years we are able to offer 20% of her original purchase back to her as an in-store credit and the warranty back. Ms. [redacted] would not be responsible for another delivery fee but if she chooses to purchase another warranty she would have to do so. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 08/05/2017, Mr. [redacted] purchased the 5-piece Nantucket dining room set with 2 additional chairs. The merchandise was delivered to Ms. [redacted]’s residence on 10/11/2017.Upon reviewing Mr. [redacted]’s invoice, I have been informed that the store manager is willing to work with Ms. [redacted] to reach a...
reasonable resolution. Mr. [redacted] is to contact the store Manager at the Bear, Delaware location for compensation. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####Karema.H[redacted]@AmericanSignature.com
On 04/24/2015, Ms. [redacted] purchased the Camryn cocktail table. This merchandise was picked up by Ms. [redacted] on 04/29/2015.I apologize for the continued delay Ms. [redacted] has experienced regarding the quality of her table. I have been advised by the Store Manager that Ms. [redacted] has accepted...
our offer and will receive a refund of $182.99 to her Visa Credit Card. Ms. [redacted] is also aware that she will no longer have any warranty on her merchandise.If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 05/19/2015, Mr. [redacted] purchased the 3-piece Sundance Mocha sectional. This merchandise was delivered to Mr. [redacted]’s residence on 5/26/2015.I apologize for the delay in returning Mr. [redacted]’s merchandise and for any frustrations this may have caused. I was informed by the...
General Manager that Mr. [redacted] received his repaired merchandise on 10/3/2015. If Mr. [redacted] needs any further assistance, he may contact me directly.
I have made contact with the Store Manager who has advised me that Mr. [redacted] is getting an replacement Loveseat, I have also confirmed that a refund for Mr. [redacted] has also been issued for the warranty amount. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact the store direct.
On 3/23/2013 [redacted] purchased the 3-piece Grove sectional and the Farmington cocktail table. The items were delivered to his residence on 3/26/2013. The warranty [redacted] has purchased does not cover cracking and peeling of bonded leather in seating areas. I have included a copy of the Terms and...
Conditions so that [redacted] may review. I have spoken to the store Manager who states that [redacted] is welcome to the prorated amount of 40% per our cracking and peeling guideline, for the total credit amount of 690.40. [redacted] will have 30 days from the day of this response to utilize the credit; should [redacted] need an extension on the credit, he may contact the store at ###-###-####. I apologize for any inconvenience this may have caused [redacted]. If [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
According to the Police Report, the contract delivery company's employees delivered the merchandise and, based on the investigation, no evidence was found to support the allegation that [redacted] Transportation employees committed a theft nor were any charges brought against them. We have been advised that the proper departments are handling this claim going forward and anything additional will not be handled through the Revdex.com.Sincerely,Jenna C[redacted]Phone: ###-###-#### Ext: 6966#Fax: ###-###-####Jenna.C[redacted]@AmericanSignature.com
On 08/07/2008, Ms. [redacted] purchased the Santo Pillowtop queen mattress and boxspring. The merchandise was delivered to Ms. [redacted]’s residence on 08/16/2008. Store Personnel has contacted Ms. [redacted] to set up service to inspect the mattress. Ms. [redacted] has agreed to the service appointment...
scheduled on 08/04/2015 regarding the issues of the mattress sinking. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 10/15/2015, Mr. [redacted] purchased the Mesa Gray TV console and the Arts and Crafts Light king storage bed frame. The Mesa Gray console was delivered to Mr. [redacted]’s residence on 10/20/2015.I apologize for any frustrations Mr. [redacted] may have experienced regarding the availability of the king...
bed frame. We anticipated this merchandise arriving from the manufacturer in time for Mr. [redacted]’s delivery. Unfortunately, we did not meet Mr. [redacted]’s—or our own—expectations in that regard. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.Mr. [redacted]’s bed frame has been removed from his invoice and his refund will be issued within 24-48 hours. Once the refund has been processed, it will post to Mr. [redacted]’s account within 3-5 business days.Again, I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 04/01/2012, Ms. [redacted] purchased the 3-piece Baja Black reclining sectional and the Xavier cocktail table. This merchandise was picked up by Ms. [redacted] on 04/07/2012. Ms. [redacted] also purchased the 7-year Leather Protection and Extended Protection Plan Warranty. On 07/09/2015, Ms. [redacted]...
contacted [redacted] NA (the warranty administrator) and reported wear in the seating areas. This claim was denied due to the timeframe in which the damages were reported. However, the reported damages would not have been covered under the warranty had they been reported within the stated timeframe.According to Ms. [redacted]’s invoice, the Leather Protection warranty certificate was enclosed in the warranty kit picked up on 04/07/2012. I have attached the warranty plan for review.Under the section “Coverage” it states; effective seven years from the original date you take delivery of your new furniture; [redacted] NA will cover all accidental Stains, rips, tears or burns. Also any crac[redacted] and peeling of Top Grain leather in seating areas and crac[redacted] and peeling of all leather, leather-touch, bicast, bonded and vinyl in non-seating areas.Unfortunately, the Baja Black is not Top Grain leather and not covered in the seating areas. We apologize if any confusion or frustration was caused by the coverage’s under the 7-year Leather Protection warranty. In the interest of Customer Service, the General Manager is offering a full refund of the purchased warranty. Ms. [redacted] may contact the General Manager directly at 407-581-0949 and advise that she is following up on her claim with the Revdex.com to take advantage of this offer.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 7/01/2017 [redacted] purchased the [redacted] Pine King bed, the [redacted] 6 drawer dresser, the 5-drawer chest, the Aldo Mocho power sofa, the Abaco 4-piece dining room set, the White River king mattress, two Twin XL Bunkie boards as well as the Aldo Mocha power recliner. The items were delivered to...
his home on 7/13/2017. I have spoken to the store Manager regarding the missing hardware for the bed, who states we have [redacted] scheduled for a service on 7/21/2017 between the hours of 9-12 to assemble the bed. If this time frame does not work for [redacted], he may contact the store Manager directly at ###-###-####. I apologize for any inconvenience this may have caused [redacted]. If [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 06/08/2017, Ms. [redacted] purchased 2 of the 5 piece Destin Sangria patio furniture sets. At the time of purchase Value City furniture had a price error on the website and the merchandise was priced at $209.95. As it states in our terms and conditions “In cases where such errors do occur, we...
expressly reserve the right not to honor pricing errors on this website when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Any payments that have been authorized for that order will immediately be reversed. Should you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy.”Value City Furniture did not hold a sale of the item it was a price error on the website. Value City Furniture took responsibility of the error and offered Ms. [redacted] a discount of 25% off if she wanted to continue with the purchase. At this time the purchase has been cancelled and a refund has been submitted back to Ms. [redacted].I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 1/8/2018, Ms. [redacted] purchased the Serena Platinum queen bed. The furniture was delivered to Ms. [redacted]’s residence on 1/16/2018.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. The store location’s Manager has reached out to Ms. [redacted]...
and an even exchange has been scheduled for 3/1/2018 for the footboard. The footboard will be inspected by a member of Management prior to delivery to ensure that there are no defects.If Ms. [redacted] has any further questions or concerns, she can contact the store location’s General Manager at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
I apologize again for the delay in our resolution regarding Mr. [redacted]’s complaint. Please be assured that we are still working with Synchrony Bank and I appreciate Mr. [redacted]’s patience in this matter. At this time, we are attempting to get an update on his request.I kindly ask that Mr. [redacted] reject this response and allow additional time for his desired resolution.
I am going to seek other options, including filing a complaint with the Trade commission. I hope this serves as a permanent record for other Consumers to beware of shady sales tactics and extra warranty purchases and make sure they demand to see the coverage in writing BEFORE they purchase and never take these shady marketing and salesmen at Value City/Signtuare Furniture for their word. They are dishonest, lack integrity & is everything that is wrong with this country and corporate greed.