We strive to make furniture shopping easy and apologize to Kamila [redacted] for any inconvenience she may have experienced due to the peeling of her sofa. I see that on 5/27/2013 she purchased a 3 PC sectional ciera brown, which consist of a sofa, chaise and a cocktail ottoman for $699.00. Ms. [redacted] had no...
extended warranty on the sectional. We deeply value your relationship with Value City and are committed to providing you with the highest level of service, simply because our customers deserve the very best. While were unable to give the full amount back to you as an in store credit, we are able to give back a portion in the amount of $280.00 towards a new selection. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 04/04/2014, Ms. [redacted] purchased the Alston Firm queen mattress set. This merchandise was delivered to Ms. [redacted]’s residence on 05/03/2014. Ms. [redacted] notified Store Personnel on 04/01/2015, advising the mattress springs were coming through the mattress. I would like to apologize for...
any frustrations Ms. [redacted] may have experienced. Ms. [redacted] is scheduled for a service on 05/04/2015 to determine the appropriate resolution. Ms. [redacted] will be contacted by Store Personnel within the next few business days to offer a resolution regarding the issues she is having with her merchandise. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
We strive to make furniture shopping easy and apologize to Kamila [redacted] for any inconvenience she may have experienced due to the peeling of her sofa. I see that on 5/27/2013 she purchased a 3 PC sectional ciera brown, which consist of a sofa, chaise and a cocktail ottoman for $699.00. Ms. [redacted] had no...
extended warranty on the sectional. We deeply value your relationship with Value City and are committed to providing you with the highest level of service, simply because our customers deserve the very best. While were unable to give the full amount back to you as an in store credit, we are able to give back a portion in the amount of $280.00 towards a new selection. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 04/04/2014, Ms. [redacted] purchased the Alston Firm queen mattress set. This merchandise was delivered to Ms. [redacted]’s residence on 05/03/2014. Ms. [redacted] notified Store Personnel on 04/01/2015, advising the mattress springs were coming through the mattress. I would like to apologize for...
any frustrations Ms. [redacted] may have experienced. Ms. [redacted] is scheduled for a service on 05/04/2015 to determine the appropriate resolution. Ms. [redacted] will be contacted by Store Personnel within the next few business days to offer a resolution regarding the issues she is having with her merchandise. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.