On 01/19/2014, Mr. [redacted] purchased the Monarch Chocolate 4-piece sectional. The merchandise was delivered to Mr. [redacted] on 01/22/2014. On 08/06/2015 Mr. [redacted] notified Store Personnel regarding the cushion resiliency. A service technician went out to Mr. [redacted]’s residence regarding the...
cushion resiliency. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager reached out to Mr. [redacted] to resolve his merchandise issues. In the interest of Customer Service the General Manager has offered to replace the Monarch Chocolate chaise. Mr. [redacted] can anticipate delivery of the new Monarch Chocolate chaise on 03/25/2016. The General Manager has also offered to refund the Pure Promise warranty to resolve all issues Mr. [redacted] has experienced. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 04/04/2014, Ms. [redacted] purchased the Alston Firm queen mattress set. This merchandise was delivered to Ms. [redacted]’s residence on 05/03/2014. Ms. [redacted] notified Store Personnel on 04/01/2015, advising the mattress springs were coming through the mattress. I would like to apologize for...
any frustrations Ms. [redacted] may have experienced. Ms. [redacted] is scheduled for a service on 05/04/2015 to determine the appropriate resolution. Ms. [redacted] will be contacted by Store Personnel within the next few business days to offer a resolution regarding the issues she is having with her merchandise. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 01/19/2014, Mr. [redacted] purchased the Monarch Chocolate 4-piece sectional. The merchandise was delivered to Mr. [redacted] on 01/22/2014. On 08/06/2015 Mr. [redacted] notified Store Personnel regarding the cushion resiliency. A service technician went out to Mr. [redacted]’s residence regarding the...
cushion resiliency. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager reached out to Mr. [redacted] to resolve his merchandise issues. In the interest of Customer Service the General Manager has offered to replace the Monarch Chocolate chaise. Mr. [redacted] can anticipate delivery of the new Monarch Chocolate chaise on 03/25/2016. The General Manager has also offered to refund the Pure Promise warranty to resolve all issues Mr. [redacted] has experienced. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 04/04/2014, Ms. [redacted] purchased the Alston Firm queen mattress set. This merchandise was delivered to Ms. [redacted]’s residence on 05/03/2014. Ms. [redacted] notified Store Personnel on 04/01/2015, advising the mattress springs were coming through the mattress. I would like to apologize for...
any frustrations Ms. [redacted] may have experienced. Ms. [redacted] is scheduled for a service on 05/04/2015 to determine the appropriate resolution. Ms. [redacted] will be contacted by Store Personnel within the next few business days to offer a resolution regarding the issues she is having with her merchandise. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.