This message concerns complaint I D [redacted] against Value City Furniture.I did purchased/financed with my Value City Furniture credit Card a mattress/boxspring set in February , 2013. On the day of pick up I paid for a truck to pick up the mattress set to find out at the counter of Value City Furniture that the set I ordered was no longer available. I re- selected and came back another time and that set was un-available also.The salesman tried to offer me the display set. I refused. And asked for a credit to my account. The young lady said I would not rec'd a credit but I could stop in and pick up my check. AT NO TIME OF THIS SALE WAS I INFORMED OF A PROMO CODE.When my order was cancelled, everything on that order should have been cancelled, the entire invoice should have been VOID.Why should I have to pay $159.24 for a finance charge for some merchandise that I did not ever received. Again, the salesperson nor theyoung lady that rang up my order Never ever mentioned a Promo code. I could have pay it all that day by signing/and returning the check for the full amount to the store. I only found out about the amount when I called to askedwhy was my balance so much and the informed me of the finance charge on that day. If the invoice was VOIDED everything on it should have been voided also. Value City Furniture did not inform or ask me if I want the promo code.Please pay this balance before it obtain more finance charges!!!!!Thank you.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. They have agreed to my requested discount and expedited the delivery date for my furniture from 12/26/15 to 12/12/15
On 11/17/12, Mrs. [redacted] purchased the Gretchen Cream sofa, the ROP2 Queen mattress and boxspring set, the adjustable bed frame and center support, and two Magma small bookcases. Mrs. [redacted] received delivery of the furniture on 11/30/12.Upon receiving Mrs. [redacted]’ information through the Better...
Business Bureau, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Mrs. [redacted] to reselect to different merchandise. Unfortunately, we no longer carry the furniture that Mrs. [redacted] purchased, so an in-store credit would be allotted to her. Mrs. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mrs. [redacted] chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. But please advise is this a credit to be used for any purchase at Value City??
On 9/1/2013, Mr. / Mrs. [redacted] purchased the Maverick Brown 3 piece living room set. This set included the Maverick Brown reclining sofa, reclining love seat, and the rocker recliner. Mr. / Mrs. [redacted] also purchased the 7-year Fabric Protection warranty through Uniters. The furniture was...
delivered to Mr. / Mrs. [redacted]s residence on 9/14/2013.I apologize for the issues that Mr. / Mrs. [redacted] have endured with the furniture, Uniters, and American Signature Furniture. While this issue is not covered by the Uniters warranty that Mr. / Mrs. [redacted] purchased, our company will be glad to offer Mr. / Mrs. [redacted] a prorated in-store credit amount of $399.60, plus the $184.99 fee for the warranty. The total amount that we are offering Mr. / Mrs. [redacted] for in-store credit is $584.59. This credit amount can be used at any of our American Signature and Value City furniture store locations within the next 30 days. I apologize for any inconvenience Mr. / Mrs. [redacted] may have experienced. If Mr. / Mrs. [redacted] has any further questions or concerns he/she may contact me direct. Sincerely,Ashley Hunter Phone: 888-751-8552Fax: [email protected]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I would like to state all the dates in your response are incorrect. You may be a day or two off for the deliveries. Instead of looking on a paper or checking the computer a courtesy call would have made me feel as if you cared about this horrible experience at your store. I shouldn't have to take more time and reach out to you for this incident, a call and a apology would have went so much farther than your incorrect fact finding and dates. Thank you for crediting the delivery fee. I can assure you, you will not ever have to worry about us returning. This is the exact customer service that is found at the store. If you go online, there are several complaints about customer service in your store, hopefully someone higher than yourself will view this and take it for action.
On 1/24/2018, Ms. [redacted] purchased the Montana Brown manual sofa and the Montana Brown dual power recliner. The sofa was delivered to Ms. [redacted]’s residence on 1/30/2018 and the recliner is scheduled to be delivered on 3/2/2018.We understand Ms. [redacted]’s concerns and apologize for the...
experience that she has had with our company. In order to assist Ms. [redacted], we will need documentation showing that her final inspection deemed her residence free and clear of any infestation. Until we receive this information, we will not be able to send our delivery team to her home to deliver the remaining furniture. In the meantime, we will proceed with working with our Legal Department to reimburse the payee of the infestation treatments. Ms. [redacted] will be contacted with further details.If Ms. [redacted] has any further questions or concerns, she can contact Customer Care at 1/888-751-8552.Sincerely,Ashley H[redacted]
On 03/16/2012, Ms. [redacted] purchased the 7 piece Kingston Nutmeg King bedroom set. The merchandise was delivered to Mr. [redacted]’s residence on 03/23/2012. After receiving Ms. [redacted]’s complaint I can advise her that unfortunately her limited lifetime warranty was a structural warranty that covered any...
structural defects on her furniture. Cracking and peeling is considered normal wear and tear and is something American Signature can’t replace or repair. At this time a refund can’t be granted to Ms. [redacted] due to her being out of the 7 day return policy for American Signature. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
There is no responsibility being taken on yalls end. That is beyond ridiculous and you should. AFTER taking and checking the credit and now having to deal with that we didn't get a couch because of yalls lie. I want it taken off my credit since you aren't going to take responsibility for the lies. I want the hard inquiry taken off my credit.
On 2/20/2017, Mr. [redacted] purchased the Ventura Charcoal 3-piece sectional with the Pure Promise extended warranty. The sectional was delivered to Mr. [redacted]s residence on 3/18/2017.We understand Mr. [redacted]s concerns and apologize for the experience that he has had with our company. Our store location is...
sending a delivery team to pick up Mr. [redacted]s furniture on 2/27/2018 so that an in-store credit can be issued. Mr. [redacted] will be contacted with a time frame that the delivery team will arrive at his residence to complete the pick-up.If Mr. [redacted] has any questions or concerns, he can contact the store location in Cheektowaga, NY at ###-###-####. He can also contact our Amherst, NY location at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 03/09/2017, Ms. [redacted] purchased the Sanibelle queen storage bed, the Sanibelle Chest, a queen adjustable bed frame, White River Queen Mattress, and a Queen Bunkie board. The merchandise was delivered to Ms. [redacted] on 03/20/2017.I have spoken with the Manger who has advised that a service...
technician can visit Ms. [redacted]’s residence and replace the rails. It was showing in the system that the rails were already replaced. For the inconvenience Value City Furniture will waive the delivery fee from Ms. [redacted]’s bill. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Malini Cunje Please close this case.The merchant has responded and made the appropriate credit.Thanks for all your assistance. By Complaining to the Revdex.com I was able to getthe resolution.Great service. Please keep it up.Thanks,Malini Cunje
The General Manager has set to pickup Mr. [redacted]’s merchandise for an in shop repair. The pickup of the merchandise for the repair is scheduled for 07/21/2015. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 11/04/2016, Mr. [redacted] purchased the 3 piece Magnum Gray living room set and the Pure Promise warranty. The merchandise was delivered to Mr. [redacted]’s residence on 11/08/2016.After reviewing Mr. [redacted]’s complaint I have contacted Uniters to get clarification on why his warranty was denied. I have...
been informed that Mr. [redacted] has scrapes and the warranty only covers accidental rips, burns, tears, stains and pet and humanely bodily fluids but not scrapes. Due to Mr. [redacted]’s claim being denied Value City Furniture can refund the amount he paid for his warranty. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 03/27/2015, Ms. [redacted] purchased the 2-piece Giorgio White sectional and the Surrey Cheese set. Ms. [redacted] contacted Store Personnel on 03/31/2015 to advise that she would like to cancel her order. My apologies that the refund was not processed as expected and we regret the frustrations...
caused by this error. In the interest of Customer Service, we would like to offer Ms. [redacted] a $100 Gift Card for her inconvenience. We hope that she will accept this token of our appreciation for Ms. [redacted]’s patience and understanding. We desire to earn Ms. [redacted]’s business in the future. If Ms. [redacted] has any further questions or concerns she may contact me direct.
The Manager has tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the General Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com.
I have spoken with the Manager and have been advised the Mrs. [redacted] may return all her merchandise for a full refund. I ask that Mrs. [redacted] contact me direct to set up a date her furniture can be picked up for a refund.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 01/21/2014, Mr. [redacted] purchased the Soho Cobble 2-piece sofa and chaise. The merchandise was delivered to Mr. [redacted]’s residence on01/24/2014. Mr. [redacted] notified Store Personnel to advise the cushions are losing resiliency. Store Personnel ordered parts to assist with resolution. After...
receiving Mr. [redacted]’s Revdex.com complaint the General Manager has agreed to Mr. [redacted]’s request. Mr. [redacted] has been advised that we will pickup the merchandise on 04/06/16. Mr. [redacted] will receive a refund in the amount of $970.99 minus the Pure Promise warranty. Mr. [redacted] will need to contact the store at 630-483-7171 to request the refund to be processed back to the card used at the time of purchase. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
This message concerns complaint I D [redacted] against Value City Furniture.I did purchased/financed with my Value City Furniture credit Card a mattress/boxspring set in February , 2013. On the day of pick up I paid for a truck to pick up the mattress set to find out at the counter of Value City Furniture that the set I ordered was no longer available. I re- selected and came back another time and that set was un-available also.The salesman tried to offer me the display set. I refused. And asked for a credit to my account. The young lady said I would not rec'd a credit but I could stop in and pick up my check. AT NO TIME OF THIS SALE WAS I INFORMED OF A PROMO CODE.When my order was cancelled, everything on that order should have been cancelled, the entire invoice should have been VOID.Why should I have to pay $159.24 for a finance charge for some merchandise that I did not ever received. Again, the salesperson nor theyoung lady that rang up my order Never ever mentioned a Promo code. I could have pay it all that day by signing/and returning the check for the full amount to the store. I only found out about the amount when I called to askedwhy was my balance so much and the informed me of the finance charge on that day. If the invoice was VOIDED everything on it should have been voided also. Value City Furniture did not inform or ask me if I want the promo code.Please pay this balance before it obtain more finance charges!!!!!Thank you.
This disputes has been takin care of it . Thanks
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. They have agreed to my requested discount and expedited the delivery date for my furniture from 12/26/15 to 12/12/15
On 11/17/12, Mrs. [redacted] purchased the Gretchen Cream sofa, the ROP2 Queen mattress and boxspring set, the adjustable bed frame and center support, and two Magma small bookcases. Mrs. [redacted] received delivery of the furniture on 11/30/12.Upon receiving Mrs. [redacted]’ information through the Better...
Business Bureau, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Mrs. [redacted] to reselect to different merchandise. Unfortunately, we no longer carry the furniture that Mrs. [redacted] purchased, so an in-store credit would be allotted to her. Mrs. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mrs. [redacted] chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. But please advise is this a credit to be used for any purchase at Value City??
On 9/1/2013, Mr. / Mrs. [redacted] purchased the Maverick Brown 3 piece living room set. This set included the Maverick Brown reclining sofa, reclining love seat, and the rocker recliner. Mr. / Mrs. [redacted] also purchased the 7-year Fabric Protection warranty through Uniters. The furniture was...
delivered to Mr. / Mrs. [redacted]s residence on 9/14/2013.I apologize for the issues that Mr. / Mrs. [redacted] have endured with the furniture, Uniters, and American Signature Furniture. While this issue is not covered by the Uniters warranty that Mr. / Mrs. [redacted] purchased, our company will be glad to offer Mr. / Mrs. [redacted] a prorated in-store credit amount of $399.60, plus the $184.99 fee for the warranty. The total amount that we are offering Mr. / Mrs. [redacted] for in-store credit is $584.59. This credit amount can be used at any of our American Signature and Value City furniture store locations within the next 30 days. I apologize for any inconvenience Mr. / Mrs. [redacted] may have experienced. If Mr. / Mrs. [redacted] has any further questions or concerns he/she may contact me direct. Sincerely,Ashley Hunter Phone: 888-751-8552Fax: [email protected]
I have look for this receipt and all I have us my bank copy also I don't have a job and all I won't for them to work with me on this !!!!
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I would like to state all the dates in your response are incorrect. You may be a day or two off for the deliveries. Instead of looking on a paper or checking the computer a courtesy call would have made me feel as if you cared about this horrible experience at your store. I shouldn't have to take more time and reach out to you for this incident, a call and a apology would have went so much farther than your incorrect fact finding and dates. Thank you for crediting the delivery fee. I can assure you, you will not ever have to worry about us returning. This is the exact customer service that is found at the store. If you go online, there are several complaints about customer service in your store, hopefully someone higher than yourself will view this and take it for action.
On 1/24/2018, Ms. [redacted] purchased the Montana Brown manual sofa and the Montana Brown dual power recliner. The sofa was delivered to Ms. [redacted]’s residence on 1/30/2018 and the recliner is scheduled to be delivered on 3/2/2018.We understand Ms. [redacted]’s concerns and apologize for the...
experience that she has had with our company. In order to assist Ms. [redacted], we will need documentation showing that her final inspection deemed her residence free and clear of any infestation. Until we receive this information, we will not be able to send our delivery team to her home to deliver the remaining furniture. In the meantime, we will proceed with working with our Legal Department to reimburse the payee of the infestation treatments. Ms. [redacted] will be contacted with further details.If Ms. [redacted] has any further questions or concerns, she can contact Customer Care at 1/888-751-8552.Sincerely,Ashley H[redacted]
On 03/16/2012, Ms. [redacted] purchased the 7 piece Kingston Nutmeg King bedroom set. The merchandise was delivered to Mr. [redacted]’s residence on 03/23/2012. After receiving Ms. [redacted]’s complaint I can advise her that unfortunately her limited lifetime warranty was a structural warranty that covered any...
structural defects on her furniture. Cracking and peeling is considered normal wear and tear and is something American Signature can’t replace or repair. At this time a refund can’t be granted to Ms. [redacted] due to her being out of the 7 day return policy for American Signature. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
There is no responsibility being taken on yalls end. That is beyond ridiculous and you should. AFTER taking and checking the credit and now having to deal with that we didn't get a couch because of yalls lie. I want it taken off my credit since you aren't going to take responsibility for the lies. I want the hard inquiry taken off my credit.
On 2/20/2017, Mr. [redacted] purchased the Ventura Charcoal 3-piece sectional with the Pure Promise extended warranty. The sectional was delivered to Mr. [redacted]s residence on 3/18/2017.We understand Mr. [redacted]s concerns and apologize for the experience that he has had with our company. Our store location is...
sending a delivery team to pick up Mr. [redacted]s furniture on 2/27/2018 so that an in-store credit can be issued. Mr. [redacted] will be contacted with a time frame that the delivery team will arrive at his residence to complete the pick-up.If Mr. [redacted] has any questions or concerns, he can contact the store location in Cheektowaga, NY at ###-###-####. He can also contact our Amherst, NY location at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 03/09/2017, Ms. [redacted] purchased the Sanibelle queen storage bed, the Sanibelle Chest, a queen adjustable bed frame, White River Queen Mattress, and a Queen Bunkie board. The merchandise was delivered to Ms. [redacted] on 03/20/2017.I have spoken with the Manger who has advised that a service...
technician can visit Ms. [redacted]’s residence and replace the rails. It was showing in the system that the rails were already replaced. For the inconvenience Value City Furniture will waive the delivery fee from Ms. [redacted]’s bill. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Malini Cunje Please close this case.The merchant has responded and made the appropriate credit.Thanks for all your assistance. By Complaining to the Revdex.com I was able to getthe resolution.Great service. Please keep it up.Thanks,Malini Cunje
The General Manager has set to pickup Mr. [redacted]’s merchandise for an in shop repair. The pickup of the merchandise for the repair is scheduled for 07/21/2015. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 11/04/2016, Mr. [redacted] purchased the 3 piece Magnum Gray living room set and the Pure Promise warranty. The merchandise was delivered to Mr. [redacted]’s residence on 11/08/2016.After reviewing Mr. [redacted]’s complaint I have contacted Uniters to get clarification on why his warranty was denied. I have...
been informed that Mr. [redacted] has scrapes and the warranty only covers accidental rips, burns, tears, stains and pet and humanely bodily fluids but not scrapes. Due to Mr. [redacted]’s claim being denied Value City Furniture can refund the amount he paid for his warranty. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 03/27/2015, Ms. [redacted] purchased the 2-piece Giorgio White sectional and the Surrey Cheese set. Ms. [redacted] contacted Store Personnel on 03/31/2015 to advise that she would like to cancel her order. My apologies that the refund was not processed as expected and we regret the frustrations...
caused by this error. In the interest of Customer Service, we would like to offer Ms. [redacted] a $100 Gift Card for her inconvenience. We hope that she will accept this token of our appreciation for Ms. [redacted]’s patience and understanding. We desire to earn Ms. [redacted]’s business in the future. If Ms. [redacted] has any further questions or concerns she may contact me direct.
The Manager has tried to contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the General Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com.
I have spoken with the Manager and have been advised the Mrs. [redacted] may return all her merchandise for a full refund. I ask that Mrs. [redacted] contact me direct to set up a date her furniture can be picked up for a refund.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 01/21/2014, Mr. [redacted] purchased the Soho Cobble 2-piece sofa and chaise. The merchandise was delivered to Mr. [redacted]’s residence on01/24/2014. Mr. [redacted] notified Store Personnel to advise the cushions are losing resiliency. Store Personnel ordered parts to assist with resolution. After...
receiving Mr. [redacted]’s Revdex.com complaint the General Manager has agreed to Mr. [redacted]’s request. Mr. [redacted] has been advised that we will pickup the merchandise on 04/06/16. Mr. [redacted] will receive a refund in the amount of $970.99 minus the Pure Promise warranty. Mr. [redacted] will need to contact the store at 630-483-7171 to request the refund to be processed back to the card used at the time of purchase. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.