After receiving Ms. [redacted]’s complaint I have made contact with the store who has advised me that her check was at the store and somehow was never mailed to her residence. I have confirmed that Ms. [redacted] has visited the store and retrieved her refund check on 01/26/2017.I apologize for any...
inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 02/21/2014, Mr. [redacted] purchased the St. Malo Brown 6-piece sectional. The merchandise was delivered on 02/28/2016. On 03/03/2015 Mr. [redacted] notified Store Personnel regarding one of the St. Malo Brown recliners stop working. Mr. [redacted] was set up for service technician to come out and was completed...
on 03/19/15. On 12/30/2015 Mr. [redacted] notified Store Personnel regarding fading of some of the St. Malo Brown 6-piece sectional. Mr. [redacted] was setup for service technician to go out and view the problems of the fading St. Malo Brown 6-piece sectional. Service was completed on 01/12/2016, reported back that the merchandise was fading color. The General Manager spoke to Mr. [redacted] on 03/05/2016 and agreed to an exchange of the St. Malo armless leather recliner on 03/10/16. In the interest of Customer Service the General Manager also offered Mr. [redacted] full credit to select new merchandise to resolve the problems Mr. [redacted] is having with the St. Malo Brown 6-piece sectional. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Ms. [redacted] made her purchase with Value City Furniture on 11/24/2017. The furniture was delivered to Ms. [redacted]’s residence on 1/4/2018.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. The order has been discounted 20%, in addition to free...
delivery, due to initial confusion with Ms. [redacted]’s financing. At this time, Ms. [redacted]’s [redacted] account is updated.If Ms. [redacted] has any questions or concerns, she can contact our store location in Ballwin, MO at ###-###-####.Sincerely,Ashley HunterPhone: ###-###-####Fax: ###-###-####[email protected]
On 12/20/2015, Ms. [redacted] attempted to place a order on Value City Furniture website. Ms. [redacted] did receive an error online. Ms. [redacted] contacted the online assistance Customer Care line to place the order. While placing the order over the phone the credit amount at that time was less than the...
amount Ms. [redacted] was approved for. After researching the complaint, the error Ms. [redacted] received while attempting the purchase online charged her credit account in the amount of $2348.60. The refund in the amount of $2348.60 has been refunded back to Ms. [redacted]’s credit account with Synchrony Bank. The refund takes about 3-5 business days to show back up for available credit to use. We would like to offer our deepest apologies for the trouble you had to experience. This situation is not ordinary and these incidents are not typical of us. We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely, Kedeanna Roberts Phone: 888-751-8552 Ext: 6968# Fax: 614-449-4834 [email protected]
We kindly ask that Ms. [redacted] submit a copy of the receipt that shows the date of the inspection, the results, and the costs incurred. Once we receive this information from Ms. [redacted], we can begin the process of having her reimbursed. This can be completed by responding to this complaint with an attachment of the requested information.
We apologize for not providing a second response earlier. While investigating this complaint, we discovered that no further contact was made by either Ms. [redacted] or her mother, Ms. [redacted]. In addition, we can find no resolution offered or accepted. We would appreciate Ms. [redacted] continuing discussion to remedy the undue stress and inconvenience we may have caused. She may call our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted]
On 02/19/2016, Ms. [redacted] purchased the Ashworth Washed king bed, dresser and nightstand. Ms. [redacted] also purchased the Lamour Plush king mattress set. The merchandise was delivered by our contract delivery team to Ms. [redacted]’s residence on 02/25/2016. Ms. [redacted] notified Store Personnel regarding the...
damage to her walls. Ms. [redacted] requested and was provided the information for the contract delivery company. After receiving Ms. [redacted]’s Revdex.com complaint the General Manager advised that this complaint was forwarded to the contract delivery company to assist Ms. [redacted] with resolving the damage to the walls at her residence. The General Manager has also advised after following up with Ms. [redacted] on 03/21/2016, that the contract delivery company has issued a check in the amount of $275.00. The contract delivery company has verified Ms. [redacted]’s address to mail the check to her residence. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Ms. [redacted] purchased the 2-piece palmer red living room set and the full Jorden corner bed through AcceptanceNow. The merchandise was delivered to Ms. [redacted] residence on 10-09-2013.Upon reviewing Ms. [redacted] complaint, I have contacted the Mechanicsburg location which is the closest location to Ms....
[redacted] residence, I have been informed that Ms. [redacted] may contact the store at ###-###-#### to schedule a delivery and install for her slats. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####Karema.H[redacted]@AmericanSignature.com
I understand Mrs. [redacted] purchased a warranty and unfortunately the warranty does not cover cracking and peeling. We will not be able to offer a full replacement on Mrs. [redacted]’s merchandise due to the length of time she has currently had the merchandise in her home. At this time an in-store credit of $356.99 is what we can offer Mrs. [redacted]. Another option would be to keep the merchandise as-is for the cash compensation of $356.99.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Upon receiving Mr. [redacted] information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Mr. [redacted] to return the merchandise for an in-store credit. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr. [redacted] chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
O n 03/15/2014 Mr. [redacted] purchased the Westover Saddle 2 piece living room set. The merchandise was delivered to Mr. [redacted]’s residence on 03/24/2014.After revewing Mr. [redacted]’s invoice I am showing that the merchandise Mr. [redacted] has is bonded leather and the warranty he purchased covers any...
accidental damages. Cracking and peeling is considered normal wear and tear but is an issue we wish to resolve for Mr. [redacted], A $400 in-store credit was offered to Mr. [redacted] that he accepted and used towards a new purchase.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 04/01/2015, Mr. / Ms. [redacted] purchased the Ventura Buff 4-piece sectional. This merchandise was delivered to Mr. / Ms. [redacted]’s residence on 04/09/2015.On 05/18/2015, Mr. / Ms. [redacted] contacted Store Personnel requesting that the merchandise be returned and cancelled. Unfortunately, Mr....
/ Ms. [redacted] contacted Store Personnel outside of the 7 day return window as stated on the back of the receipt.The General Manager has agreed to allow Mr. / Ms. [redacted] to return the merchandise with a 15% restocking fee as well as a refund minus the delivery. If Mr. / Ms. [redacted] would like to return the furniture, Mr. / Ms. [redacted] would receive a refund in the amount of $2858.52.Mr. / Ms. [redacted] may contact Store Personnel to schedule a pick up date for return of the merchandise.I apologize for any inconvenience Mr. / Ms. [redacted] may have experienced. If Mr. / Ms. [redacted] has any further questions or concerns, please contact me direct.
On 4/20/17, [redacted] & [redacted] purchased a Lavish 8” futon mattress. The mattress was picked up by [redacted] & [redacted] the same day that it was purchased. Upon review of [redacted] complaint, a member of our Customer Care Department’s Management contacted Orkin to complete...
the suggested extermination of the [redacted] residence. [redacted] & [redacted] have been notified of the decision and have been given the options of receiving a refund for the mattress, replacing the mattress, receiving an in-store credit to purchase another item from our inventory, or keeping the mattress post-extermination. [redacted] & [redacted] will contact Customer Care when they have decided about the options presented to them. We apologize that [redacted] & [redacted] have had this experience with Value City Furniture. If [redacted] & [redacted] have any further questions or concerns, they can contact Customer Care at ###-###-####. Thank you, Ashley H[redacted] Supervisor, Customer Care Crew Value City Furniture
On 7/18/2015 Mr. [redacted] purchased a Curved Top Desk, a 3-piece Colton Camel living room set, the 2-piece Solace Grey and matching ottoman, the Castleton Buffet and Hutch set, a 7-piece Castleton dining room set, and two additional Castleton arm chairs. The items were delivered on 8/29/2015. Mr....
[redacted] is outside of his one year manufactures warranty, and did not purchase any additional warranty for his items. Unfortunately, we are unable to provide Mr. [redacted] with a refund or a replacement as requested because of this. I apologize for any inconvenience this may have caused Mr. [redacted]. If Mr. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 06/08/2010, Mr. [redacted] purchased the Dylan 2-piece sofa and chair. Mr. [redacted] also purchased the Preston cocktail table and end table. This merchandise was delivered to Mr. [redacted]’s residence on 8/13/2010. Mr. [redacted] was contacted by the General Manager to assist with resolution. Mr. [redacted] did...
advise that he would contact the General Manager back for assistance with a resolution to his complaint. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 7/9/16, Ms. [redacted]s purchased the Candice Gray 2 piece sofa and chair set. Ms. [redacted]s picked up her furniture on 7/14/16.Upon receiving Ms.[redacted]’ complaint through the Revdex.com, the General Manager has been contacted. In the interest of customer service, the General Manager has had his...
office to contact Ms. [redacted]s to offer her a full in-store credit to select different merchandise. The furniture has already been returned to the store location and she will be back to the store to reselect to different furniture.I apologize for any inconvenience Ms. [redacted]s may have experienced. If Ms. [redacted]s has any further questions or concerns she may contact me direct.
On 05/23/2012, Mr. [redacted] purchased the 2-piece Park City Grey sofa and recliner. This merchandise was delivered to Mr. [redacted]’s residence on 05/25/2012.I apologize for any frustrations Mr. [redacted] may have experienced regarding the service he has received. The Extended Protection Plan is...
solely a service warranty and refunds will not be provided. In the event we are unable to repair the original merchandise to manufacturer specifications, an exchange or replacement will be offered. As of 05/30/2015, the requested parts have arrived at the Store and the merchandise is able to be repaired according to Mr. [redacted]’s warranty. However, the General Manager has extended a return for a full store credit or an even exchange. Furthermore; If Mr. [redacted] chooses merchandise that costs more than his original purchase; he will be responsible for paying the difference. He may contact the General Manager directly for further assistance.
After locating Ms. [redacted]’s invoice I have reached out to the Store Manager with a resolution for Ms. [redacted]. The Store Manager has extended an offer to Ms. [redacted] to have a store credit for the amount Ms. [redacted] spent on her original purchase. Ms. [redacted] can use the...
in-store credit towards new merchandise in the store. Ms. [redacted] would have to go into the store to use the credit.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns he may contact me direct.
On 10/17/15, Ms. [redacted] purchased the Cordoba Gray 2 piece sectional. The furniture was delivered to Ms. [redacted]’s residence on 10/22/15. Due to cosmetic issues, Ms. [redacted] was allowed to utilize an in-store credit to reselect to different furniture. Ms. [redacted] purchased the Solace Grey 2...
piece sectional and the furniture was delivered to her home on 12/3/15.Upon receiving Ms. [redacted]’s complaint through the Revdex.com, the General Manager was contacted to discuss the issue. It has been resolved that deliveries have been completed with Ms. [redacted]’s purchase, therefore fulfilling the commitment that is entailed in our customers opting to pay for delivery of their furniture. While it is understood that Ms. [redacted] has had issues with her order, the delivery fee will not be refunded.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
After receiving Ms. [redacted]’s complaint I have made contact with the store who has advised me that her check was at the store and somehow was never mailed to her residence. I have confirmed that Ms. [redacted] has visited the store and retrieved her refund check on 01/26/2017.I apologize for any...
inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 02/21/2014, Mr. [redacted] purchased the St. Malo Brown 6-piece sectional. The merchandise was delivered on 02/28/2016. On 03/03/2015 Mr. [redacted] notified Store Personnel regarding one of the St. Malo Brown recliners stop working. Mr. [redacted] was set up for service technician to come out and was completed...
on 03/19/15. On 12/30/2015 Mr. [redacted] notified Store Personnel regarding fading of some of the St. Malo Brown 6-piece sectional. Mr. [redacted] was setup for service technician to go out and view the problems of the fading St. Malo Brown 6-piece sectional. Service was completed on 01/12/2016, reported back that the merchandise was fading color. The General Manager spoke to Mr. [redacted] on 03/05/2016 and agreed to an exchange of the St. Malo armless leather recliner on 03/10/16. In the interest of Customer Service the General Manager also offered Mr. [redacted] full credit to select new merchandise to resolve the problems Mr. [redacted] is having with the St. Malo Brown 6-piece sectional. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Ms. [redacted] made her purchase with Value City Furniture on 11/24/2017. The furniture was delivered to Ms. [redacted]’s residence on 1/4/2018.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. The order has been discounted 20%, in addition to free...
delivery, due to initial confusion with Ms. [redacted]’s financing. At this time, Ms. [redacted]’s [redacted] account is updated.If Ms. [redacted] has any questions or concerns, she can contact our store location in Ballwin, MO at ###-###-####.Sincerely,Ashley HunterPhone: ###-###-####Fax: ###-###-####[email protected]
On 12/20/2015, Ms. [redacted] attempted to place a order on Value City Furniture website. Ms. [redacted] did receive an error online. Ms. [redacted] contacted the online assistance Customer Care line to place the order. While placing the order over the phone the credit amount at that time was less than the...
amount Ms. [redacted] was approved for. After researching the complaint, the error Ms. [redacted] received while attempting the purchase online charged her credit account in the amount of $2348.60. The refund in the amount of $2348.60 has been refunded back to Ms. [redacted]’s credit account with Synchrony Bank. The refund takes about 3-5 business days to show back up for available credit to use. We would like to offer our deepest apologies for the trouble you had to experience. This situation is not ordinary and these incidents are not typical of us. We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely, Kedeanna Roberts Phone: 888-751-8552 Ext: 6968# Fax: 614-449-4834 [email protected]
We kindly ask that Ms. [redacted] submit a copy of the receipt that shows the date of the inspection, the results, and the costs incurred. Once we receive this information from Ms. [redacted], we can begin the process of having her reimbursed. This can be completed by responding to this complaint with an attachment of the requested information.
We apologize for not providing a second response earlier. While investigating this complaint, we discovered that no further contact was made by either Ms. [redacted] or her mother, Ms. [redacted]. In addition, we can find no resolution offered or accepted. We would appreciate Ms. [redacted] continuing discussion to remedy the undue stress and inconvenience we may have caused. She may call our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted]
On 02/19/2016, Ms. [redacted] purchased the Ashworth Washed king bed, dresser and nightstand. Ms. [redacted] also purchased the Lamour Plush king mattress set. The merchandise was delivered by our contract delivery team to Ms. [redacted]’s residence on 02/25/2016. Ms. [redacted] notified Store Personnel regarding the...
damage to her walls. Ms. [redacted] requested and was provided the information for the contract delivery company. After receiving Ms. [redacted]’s Revdex.com complaint the General Manager advised that this complaint was forwarded to the contract delivery company to assist Ms. [redacted] with resolving the damage to the walls at her residence. The General Manager has also advised after following up with Ms. [redacted] on 03/21/2016, that the contract delivery company has issued a check in the amount of $275.00. The contract delivery company has verified Ms. [redacted]’s address to mail the check to her residence. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Ms. [redacted] purchased the 2-piece palmer red living room set and the full Jorden corner bed through AcceptanceNow. The merchandise was delivered to Ms. [redacted] residence on 10-09-2013.Upon reviewing Ms. [redacted] complaint, I have contacted the Mechanicsburg location which is the closest location to Ms....
[redacted] residence, I have been informed that Ms. [redacted] may contact the store at ###-###-#### to schedule a delivery and install for her slats. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####Karema.H[redacted]@AmericanSignature.com
I understand Mrs. [redacted] purchased a warranty and unfortunately the warranty does not cover cracking and peeling. We will not be able to offer a full replacement on Mrs. [redacted]’s merchandise due to the length of time she has currently had the merchandise in her home. At this time an in-store credit of $356.99 is what we can offer Mrs. [redacted]. Another option would be to keep the merchandise as-is for the cash compensation of $356.99.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Upon receiving Mr. [redacted] information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Mr. [redacted] to return the merchandise for an in-store credit. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr. [redacted] chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
O n 03/15/2014 Mr. [redacted] purchased the Westover Saddle 2 piece living room set. The merchandise was delivered to Mr. [redacted]’s residence on 03/24/2014.After revewing Mr. [redacted]’s invoice I am showing that the merchandise Mr. [redacted] has is bonded leather and the warranty he purchased covers any...
accidental damages. Cracking and peeling is considered normal wear and tear but is an issue we wish to resolve for Mr. [redacted], A $400 in-store credit was offered to Mr. [redacted] that he accepted and used towards a new purchase.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 04/01/2015, Mr. / Ms. [redacted] purchased the Ventura Buff 4-piece sectional. This merchandise was delivered to Mr. / Ms. [redacted]’s residence on 04/09/2015.On 05/18/2015, Mr. / Ms. [redacted] contacted Store Personnel requesting that the merchandise be returned and cancelled. Unfortunately, Mr....
/ Ms. [redacted] contacted Store Personnel outside of the 7 day return window as stated on the back of the receipt.The General Manager has agreed to allow Mr. / Ms. [redacted] to return the merchandise with a 15% restocking fee as well as a refund minus the delivery. If Mr. / Ms. [redacted] would like to return the furniture, Mr. / Ms. [redacted] would receive a refund in the amount of $2858.52.Mr. / Ms. [redacted] may contact Store Personnel to schedule a pick up date for return of the merchandise.I apologize for any inconvenience Mr. / Ms. [redacted] may have experienced. If Mr. / Ms. [redacted] has any further questions or concerns, please contact me direct.
On 4/20/17, [redacted] & [redacted] purchased a Lavish 8” futon mattress. The mattress was picked up by [redacted] & [redacted] the same day that it was purchased. Upon review of [redacted] complaint, a member of our Customer Care Department’s Management contacted Orkin to complete...
the suggested extermination of the [redacted] residence. [redacted] & [redacted] have been notified of the decision and have been given the options of receiving a refund for the mattress, replacing the mattress, receiving an in-store credit to purchase another item from our inventory, or keeping the mattress post-extermination. [redacted] & [redacted] will contact Customer Care when they have decided about the options presented to them. We apologize that [redacted] & [redacted] have had this experience with Value City Furniture. If [redacted] & [redacted] have any further questions or concerns, they can contact Customer Care at ###-###-####. Thank you, Ashley H[redacted] Supervisor, Customer Care Crew Value City Furniture
Here are a few photos.[redacted].net
On 7/18/2015 Mr. [redacted] purchased a Curved Top Desk, a 3-piece Colton Camel living room set, the 2-piece Solace Grey and matching ottoman, the Castleton Buffet and Hutch set, a 7-piece Castleton dining room set, and two additional Castleton arm chairs. The items were delivered on 8/29/2015. Mr....
[redacted] is outside of his one year manufactures warranty, and did not purchase any additional warranty for his items. Unfortunately, we are unable to provide Mr. [redacted] with a refund or a replacement as requested because of this. I apologize for any inconvenience this may have caused Mr. [redacted]. If Mr. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 06/08/2010, Mr. [redacted] purchased the Dylan 2-piece sofa and chair. Mr. [redacted] also purchased the Preston cocktail table and end table. This merchandise was delivered to Mr. [redacted]’s residence on 8/13/2010. Mr. [redacted] was contacted by the General Manager to assist with resolution. Mr. [redacted] did...
advise that he would contact the General Manager back for assistance with a resolution to his complaint. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 7/9/16, Ms. [redacted]s purchased the Candice Gray 2 piece sofa and chair set. Ms. [redacted]s picked up her furniture on 7/14/16.Upon receiving Ms.[redacted]’ complaint through the Revdex.com, the General Manager has been contacted. In the interest of customer service, the General Manager has had his...
office to contact Ms. [redacted]s to offer her a full in-store credit to select different merchandise. The furniture has already been returned to the store location and she will be back to the store to reselect to different furniture.I apologize for any inconvenience Ms. [redacted]s may have experienced. If Ms. [redacted]s has any further questions or concerns she may contact me direct.
On 05/23/2012, Mr. [redacted] purchased the 2-piece Park City Grey sofa and recliner. This merchandise was delivered to Mr. [redacted]’s residence on 05/25/2012.I apologize for any frustrations Mr. [redacted] may have experienced regarding the service he has received. The Extended Protection Plan is...
solely a service warranty and refunds will not be provided. In the event we are unable to repair the original merchandise to manufacturer specifications, an exchange or replacement will be offered. As of 05/30/2015, the requested parts have arrived at the Store and the merchandise is able to be repaired according to Mr. [redacted]’s warranty. However, the General Manager has extended a return for a full store credit or an even exchange. Furthermore; If Mr. [redacted] chooses merchandise that costs more than his original purchase; he will be responsible for paying the difference. He may contact the General Manager directly for further assistance.
After locating Ms. [redacted]’s invoice I have reached out to the Store Manager with a resolution for Ms. [redacted]. The Store Manager has extended an offer to Ms. [redacted] to have a store credit for the amount Ms. [redacted] spent on her original purchase. Ms. [redacted] can use the...
in-store credit towards new merchandise in the store. Ms. [redacted] would have to go into the store to use the credit.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns he may contact me direct.
On 10/17/15, Ms. [redacted] purchased the Cordoba Gray 2 piece sectional. The furniture was delivered to Ms. [redacted]’s residence on 10/22/15. Due to cosmetic issues, Ms. [redacted] was allowed to utilize an in-store credit to reselect to different furniture. Ms. [redacted] purchased the Solace Grey 2...
piece sectional and the furniture was delivered to her home on 12/3/15.Upon receiving Ms. [redacted]’s complaint through the Revdex.com, the General Manager was contacted to discuss the issue. It has been resolved that deliveries have been completed with Ms. [redacted]’s purchase, therefore fulfilling the commitment that is entailed in our customers opting to pay for delivery of their furniture. While it is understood that Ms. [redacted] has had issues with her order, the delivery fee will not be refunded.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.