On 07/07/2012 Mr. [redacted] purchased the 3-piece sectional Ciera Brown. The 3-piece sectional included a sofa, chaise and ottoman. Mr. [redacted] notified the store regarding the sinking sofa. Mr. [redacted] did not purchase the Extended Protection plan that would cover any manufacturer damages. Mr....
[redacted] purchased the 7-year Fabric Protection Warranty which covers any accidental rips, tears, burns or stains that are reported within a 10 day timeframe of the occurring accident. The General Manager has set up an in store courtesy service on 06/23/15 for the 3-piece sectional. The repair on the 3-piece sectional will be completed and delivered back to Mr. [redacted] on 06/26/15. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I was unable to locate an invoice for Ms. [redacted] regarding her complaint. In order to investigate her complaint further, I will need additional information. Name on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely, Kedeanna R[redacted] Phone: ###-###-#### Ext: 6968# Fax: ###-###-#### Kedeanna.R[redacted]@AmericanSignature.com
On 10/09/2013, Ms. [redacted] purchased the Rialto Cardinal 2-piece sectional. Ms. [redacted] picked up the merchandise on 10/12/2013. Ms. [redacted] notified Customer Care on 02/18/2016 regarding the bonded leather cracking and peeling. Ms. [redacted] was advised that she had a 1-year Manufacturer warranty. Ms....
[redacted] was also advised we do not have a warranty that covers cracking and peeling. In the interest of Customer Service Ms. [redacted] has been offered credit in the amount of $350.00 toward a new purchase based on the timeframe Ms. [redacted] has had the Rialto Cardinal 2-piece sectional. Ms. [redacted] will need to go into the store to select new merchandise. If Ms. [redacted] select merchandise over the credit of $350.00 she will responsible for the difference. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I am NOT keeping this swt! The recliner is unrepairable! They're not going to force me to keep this furniture. I am not keeping this set! It will be returned to Value City once my FULL refund is processed. I will not take the offer of keeping the set and refunding just the recliner! No! The whole set is messed up and I want no parts of it. We will continue with this until I receive a FULL refund! Point blank, now I've been patient enough. I dont want anything to do with Value City! I do not want an exchange because I fear this will happen again. I'm trying to avoid that headache and the stress. Im being reasonable about this and it seems like there is no reasoning coming from Value City Corporation. The furniture is not of quality and I do not want any parts of it. I do not want an exhange, then pay more money for a warranty, then something happens, and its "fixed" and the furniture ends ups being a mess. I just dont want to do it! Not only did that furniture threads started unraveling, the cushions and the pillows deflated within 2 weeks of delivery! That tells me I won't hold up for a even one year. I work too hard for my money and I dont like to be ripped off. I understand this is a business and they have to uphold to certain things, but customers come first and are always RIGHT! Now, when will I be receiving my FULL $1, 147 back?
Regards,
Brittany [redacted]
The reason I am rejecting this response is because after manager contact me nothing has been done. I keep calling the store and always I received an excusme like manager is not in the store and now is on vacation. The only time the manager contact me we agreed that if the mattress does not have an stain the mattress will be replaced. Then I have a called saying they will not replaced the mattress because is not sink enough. Please help to resolve this issue.Thank you
On 11/28/16 Ms. [redacted] purchased the Marisol Sofa, Chaise and Armless Chair. The merchandise was delivered to Ms. [redacted]’s residence on 12/30/16.After reading Ms. [redacted]’s complaint I have verified that Ms. [redacted] paid $346.05 for her Marisol Sofa that is the price after a discount of $103.94 was...
applied to the sofa. Once Ms. [redacted] returned the sofa she received the amount she paid plus tax refunded back to her. Value City Furniture has refunded Ms. [redacted] the entire amount she paid for her sofa. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 10/20/2015 Ms. [redacted] purchased the Townsend 3-Piece entertainment unit and the Jazz Ebony sofa. The Townsend 3-Piece entertainment unit was delivered to Ms. [redacted] residence on 10/31/2015, and the Jazz Ebony sofa was delivered to Ms. [redacted] residence on 11/14/2015. After receiving Ms. [redacted]...
Revdex.com complaint the General Manager contacted Ms. [redacted] to offer a refund of the delivery fee in the amount $107.99. Ms. [redacted] can expect the refund in 3-5 business days. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 06/10/2015, Ms. [redacted] purchased 2 of the Avalon Wheat accent chairs. This merchandise was picked up by Ms. [redacted] on 06/13/2015.I would like to apologize to Ms. [redacted] for not being provided the level of service that our store associates take pride in offering every day. We...
understand that time is very valuable and strive to make every shopping experience EASY for our Customers.The General Manager has reached out to Ms. [redacted] regarding her accent chairs. He has offered a credit of $150.00, which is expected to be processed to her Visa Credit Card within 3-5 business days. Ms. [redacted] is also scheduled for an exchange on 06/27/2015 and is aware that she is responsible for picking up the replacement chairs.Again, I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
in reading the receipt you can see I do have the extended warranty plus the 7 yr rips, tears,etc. I wanted to make a note of that because I did get the extended warranty that is for three years plus one year and the 7 yr rips tears,etc. I do accept your company picking it up and fixing my furniture, also I did double check with your customer service department in value city niles and they confirmed I do have the extended warranty. Thank you and I look forward to getting my repairs on my sofas. I did provide the proof of warranty it shows on the receipt, and also included the warranty docs
On 01/18/2016, Ms. [redacted] purchased the 5 piece Neo Classic bedroom set, the 5 piece Mystic Dining room set, the Adrian Red 2 piece Sectional, and the Mako Cocktail table. The merchandise was delivered to Ms. [redacted]’s residence on 02/12/2016.After receiving Ms. [redacted]’s complaint I have...
made direct contact with her and set up for an even exchange of her damaged bed. Ms. [redacted] accepted the exchange. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
After receiving the rejection from Mr. [redacted], I contacted the General Manager. I have been advised that we are exchanging the entire bed. The additional slats that Mr. [redacted] currently has will provide the extra needed support he has requested. Mr. [redacted] has also been credited for his inconvenience.
I apologize for the delay in our resolution regarding Mr. [redacted]’s complaint. I kindly ask that Mr. [redacted] reject this response and allow additional time for his desired resolution. Please be assured that we are working diligently with [redacted] Bank and I appreciate Mr. [redacted]’s...
On 10/14/2013, Ms. [redacted] purchased the 6-piece Commander Gray sectional and 3 of the 2-piece St. Malo power sofas. This merchandise was delivered to Ms. [redacted]’s residence on 10/16/2013.On 11/07/2013, Ms. [redacted] returned the 3, 2-piece St. Malo sofas for a store credit of $3648.69. In...
August of 2015, Ms. [redacted] contacted Store Personnel advising that she no longer wanted a store credit and requested a refund. According to our contract with Visa, we must process refunds to the original form of payment used to make the purchase. In compliance with our contract, Ms. [redacted]’s refund was issued to her original form of payment on 06/20/2015 and 10/20/2015. It is unfortunate that Ms. [redacted]’s account with Wells Fargo has been closed. According to several conversations with Wells Fargo, due to privacy issues, they will not discuss in detail Ms. [redacted]’s account. I have been asked that Ms. [redacted] contact Wells Fargo and I have also been advised that the refund was returned to American Signature. If the funds have been returned, it typically takes 2 weeks to receive the refund. I advised Ms. [redacted] that I will follow up with her after the 2 weeks has passed, unless I hear otherwise. I have been in contact with Ms. [redacted] and will resolve with her accordingly. She has my direct telephone number if she has any further questions. I apologize for any inconvenience and understand that Ms. [redacted]’s experience has not been one that she would expect as a long time and valued Customer. I appreciate Ms. [redacted]’s patience in knowing that we are working as quickly as possible to provide her overdue refund.
After receiving Ms. [redacted] complaint I have tried contacting her in regards to her canceled order. I left a message apologizing for the delayed merchandise and asked her to contact me if she would like to discuss her situation any further. I apologize for any inconvenience Ms. [redacted] may...
have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
This message concerns complaint ID[redacted] against Value City Furniture. I have made several attempts to discuss scheduling an exchange time as indicated on the resolution email sent to me on 12/04/2015. However I have been unable to get in contact with anyone to do so at the number and or extension provided to me.I would like to know what is my recourse at this time. Please contact me to further discuss my options either via email or by phone at ###-###-#### Revdex.com Resolution Thanks in Advance,LaTeekey [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Thank you for your help in getting this resolved, my family and I both appreciate it.
The business told us at the time the furniture and warranty was purchased that the warranty covered ALL damages except those caused by an animal. The term all would it be inclusive of cracking and peeling. There is also additional damage to the furniture that the warranty would cover; however, We were told at time of inspection that cracking and peeling nullified the warranty. These were not the terms we agreed to at the time the furniture and the warranty was purchased . We were told any damages would be repaired or replaced in the seven-year coverage. I absolutely will not agree to in store credit but the company . I have no plans to purchase from this company ever again unless it honors the terms in which the warrantee was sold and repairs or replaces the furniture.
I apologize for the delay in our resolution regarding Mr. [redacted]s complaint. I kindly ask that Mr. [redacted] reject this response and allow additional time for his desired resolution. Please be assured that we are working diligently with the General Managers and Market Leader and I...
appreciate Mr. [redacted]s patience in this matter.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
At this time we have taken Ms. [redacted]’s complaint and sent it to the store Manager. Unfortunately Ms. [redacted] canceled her order so there is nothing more we can offer her in regards to her order. I apologize for any inconvenience this has caused Ms. [redacted]. If she has any further questions or concerns she may contact me direct.
On 07/07/2012 Mr. [redacted] purchased the 3-piece sectional Ciera Brown. The 3-piece sectional included a sofa, chaise and ottoman. Mr. [redacted] notified the store regarding the sinking sofa. Mr. [redacted] did not purchase the Extended Protection plan that would cover any manufacturer damages. Mr....
[redacted] purchased the 7-year Fabric Protection Warranty which covers any accidental rips, tears, burns or stains that are reported within a 10 day timeframe of the occurring accident. The General Manager has set up an in store courtesy service on 06/23/15 for the 3-piece sectional. The repair on the 3-piece sectional will be completed and delivered back to Mr. [redacted] on 06/26/15. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I was unable to locate an invoice for Ms. [redacted] regarding her complaint. In order to investigate her complaint further, I will need additional information. Name on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely, Kedeanna R[redacted] Phone: ###-###-#### Ext: 6968# Fax: ###-###-#### Kedeanna.R[redacted]@AmericanSignature.com
On 10/09/2013, Ms. [redacted] purchased the Rialto Cardinal 2-piece sectional. Ms. [redacted] picked up the merchandise on 10/12/2013. Ms. [redacted] notified Customer Care on 02/18/2016 regarding the bonded leather cracking and peeling. Ms. [redacted] was advised that she had a 1-year Manufacturer warranty. Ms....
[redacted] was also advised we do not have a warranty that covers cracking and peeling. In the interest of Customer Service Ms. [redacted] has been offered credit in the amount of $350.00 toward a new purchase based on the timeframe Ms. [redacted] has had the Rialto Cardinal 2-piece sectional. Ms. [redacted] will need to go into the store to select new merchandise. If Ms. [redacted] select merchandise over the credit of $350.00 she will responsible for the difference. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I am NOT keeping this swt! The recliner is unrepairable! They're not going to force me to keep this furniture. I am not keeping this set! It will be returned to Value City once my FULL refund is processed. I will not take the offer of keeping the set and refunding just the recliner! No! The whole set is messed up and I want no parts of it. We will continue with this until I receive a FULL refund! Point blank, now I've been patient enough. I dont want anything to do with Value City! I do not want an exchange because I fear this will happen again. I'm trying to avoid that headache and the stress. Im being reasonable about this and it seems like there is no reasoning coming from Value City Corporation. The furniture is not of quality and I do not want any parts of it. I do not want an exhange, then pay more money for a warranty, then something happens, and its "fixed" and the furniture ends ups being a mess. I just dont want to do it! Not only did that furniture threads started unraveling, the cushions and the pillows deflated within 2 weeks of delivery! That tells me I won't hold up for a even one year. I work too hard for my money and I dont like to be ripped off. I understand this is a business and they have to uphold to certain things, but customers come first and are always RIGHT! Now, when will I be receiving my FULL $1, 147 back?
Regards,
Brittany [redacted]
The reason I am rejecting this response is because after manager contact me nothing has been done. I keep calling the store and always I received an excusme like manager is not in the store and now is on vacation. The only time the manager contact me we agreed that if the mattress does not have an stain the mattress will be replaced. Then I have a called saying they will not replaced the mattress because is not sink enough. Please help to resolve this issue.Thank you
On 11/28/16 Ms. [redacted] purchased the Marisol Sofa, Chaise and Armless Chair. The merchandise was delivered to Ms. [redacted]’s residence on 12/30/16.After reading Ms. [redacted]’s complaint I have verified that Ms. [redacted] paid $346.05 for her Marisol Sofa that is the price after a discount of $103.94 was...
applied to the sofa. Once Ms. [redacted] returned the sofa she received the amount she paid plus tax refunded back to her. Value City Furniture has refunded Ms. [redacted] the entire amount she paid for her sofa. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 10/20/2015 Ms. [redacted] purchased the Townsend 3-Piece entertainment unit and the Jazz Ebony sofa. The Townsend 3-Piece entertainment unit was delivered to Ms. [redacted] residence on 10/31/2015, and the Jazz Ebony sofa was delivered to Ms. [redacted] residence on 11/14/2015. After receiving Ms. [redacted]...
Revdex.com complaint the General Manager contacted Ms. [redacted] to offer a refund of the delivery fee in the amount $107.99. Ms. [redacted] can expect the refund in 3-5 business days. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 06/10/2015, Ms. [redacted] purchased 2 of the Avalon Wheat accent chairs. This merchandise was picked up by Ms. [redacted] on 06/13/2015.I would like to apologize to Ms. [redacted] for not being provided the level of service that our store associates take pride in offering every day. We...
understand that time is very valuable and strive to make every shopping experience EASY for our Customers.The General Manager has reached out to Ms. [redacted] regarding her accent chairs. He has offered a credit of $150.00, which is expected to be processed to her Visa Credit Card within 3-5 business days. Ms. [redacted] is also scheduled for an exchange on 06/27/2015 and is aware that she is responsible for picking up the replacement chairs.Again, I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
in reading the receipt you can see I do have the extended warranty plus the 7 yr rips, tears,etc. I wanted to make a note of that because I did get the extended warranty that is for three years plus one year and the 7 yr rips tears,etc. I do accept your company picking it up and fixing my furniture, also I did double check with your customer service department in value city niles and they confirmed I do have the extended warranty. Thank you and I look forward to getting my repairs on my sofas. I did provide the proof of warranty it shows on the receipt, and also included the warranty docs
On 01/18/2016, Ms. [redacted] purchased the 5 piece Neo Classic bedroom set, the 5 piece Mystic Dining room set, the Adrian Red 2 piece Sectional, and the Mako Cocktail table. The merchandise was delivered to Ms. [redacted]’s residence on 02/12/2016.After receiving Ms. [redacted]’s complaint I have...
made direct contact with her and set up for an even exchange of her damaged bed. Ms. [redacted] accepted the exchange. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
After receiving the rejection from Mr. [redacted], I contacted the General Manager. I have been advised that we are exchanging the entire bed. The additional slats that Mr. [redacted] currently has will provide the extra needed support he has requested. Mr. [redacted] has also been credited for his inconvenience.
I apologize for the delay in our resolution regarding Mr. [redacted]’s complaint. I kindly ask that Mr. [redacted] reject this response and allow additional time for his desired resolution. Please be assured that we are working diligently with [redacted] Bank and I appreciate Mr. [redacted]’s...
patience in this matter
On 10/14/2013, Ms. [redacted] purchased the 6-piece Commander Gray sectional and 3 of the 2-piece St. Malo power sofas. This merchandise was delivered to Ms. [redacted]’s residence on 10/16/2013.On 11/07/2013, Ms. [redacted] returned the 3, 2-piece St. Malo sofas for a store credit of $3648.69. In...
August of 2015, Ms. [redacted] contacted Store Personnel advising that she no longer wanted a store credit and requested a refund. According to our contract with Visa, we must process refunds to the original form of payment used to make the purchase. In compliance with our contract, Ms. [redacted]’s refund was issued to her original form of payment on 06/20/2015 and 10/20/2015. It is unfortunate that Ms. [redacted]’s account with Wells Fargo has been closed. According to several conversations with Wells Fargo, due to privacy issues, they will not discuss in detail Ms. [redacted]’s account. I have been asked that Ms. [redacted] contact Wells Fargo and I have also been advised that the refund was returned to American Signature. If the funds have been returned, it typically takes 2 weeks to receive the refund. I advised Ms. [redacted] that I will follow up with her after the 2 weeks has passed, unless I hear otherwise. I have been in contact with Ms. [redacted] and will resolve with her accordingly. She has my direct telephone number if she has any further questions. I apologize for any inconvenience and understand that Ms. [redacted]’s experience has not been one that she would expect as a long time and valued Customer. I appreciate Ms. [redacted]’s patience in knowing that we are working as quickly as possible to provide her overdue refund.
After receiving Ms. [redacted] complaint I have tried contacting her in regards to her canceled order. I left a message apologizing for the delayed merchandise and asked her to contact me if she would like to discuss her situation any further. I apologize for any inconvenience Ms. [redacted] may...
have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
This message concerns complaint ID[redacted] against Value City Furniture. I have made several attempts to discuss scheduling an exchange time as indicated on the resolution email sent to me on 12/04/2015. However I have been unable to get in contact with anyone to do so at the number and or extension provided to me.I would like to know what is my recourse at this time. Please contact me to further discuss my options either via email or by phone at ###-###-#### Revdex.com Resolution Thanks in Advance,LaTeekey [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Thank you for your help in getting this resolved, my family and I both appreciate it.
The business told us at the time the furniture and warranty was purchased that the warranty covered ALL damages except those caused by an animal. The term all would it be inclusive of cracking and peeling. There is also additional damage to the furniture that the warranty would cover; however, We were told at time of inspection that cracking and peeling nullified the warranty. These were not the terms we agreed to at the time the furniture and the warranty was purchased . We were told any damages would be repaired or replaced in the seven-year coverage. I absolutely will not agree to in store credit but the company . I have no plans to purchase from this company ever again unless it honors the terms in which the warrantee was sold and repairs or replaces the furniture.
I apologize for the delay in our resolution regarding Mr. [redacted]s complaint. I kindly ask that Mr. [redacted] reject this response and allow additional time for his desired resolution. Please be assured that we are working diligently with the General Managers and Market Leader and I...
appreciate Mr. [redacted]s patience in this matter.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
I have been advised that Rapid Response has been in contact with Ms. [redacted] to work on a resolution.
At this time we have taken Ms. [redacted]’s complaint and sent it to the store Manager. Unfortunately Ms. [redacted] canceled her order so there is nothing more we can offer her in regards to her order. I apologize for any inconvenience this has caused Ms. [redacted]. If she has any further questions or concerns she may contact me direct.