When I did not get a call back from the store as promised and did not receive any indication my furniture would be delivered that week, I had to rent a truck to pick up the furniture. Upon bringing it home and removing the plastic (It was wrapped up and pouring rain that evening), I found that the frame was broken and the legs were sitting crooked. I had to rent a truck the next day to return the furniture. This cost me $120 plus I have now had to leave work on 3 separate occasions.I went to another Value City Furniture store to pick out new furniture. The sale had ended and I had to pay an additional $79 to have my new furniture delivered this time around.I am now asking to be reimbursed the $120 and the $79. I would be happy to provide receipts for these transactions. I would be happy to have the credit applied to my Value City Account.Regards,
C. [redacted]s
On 09/04/2011, Ms.[redacted] purchased the Rialto Brown 2 piece sectional. The merchandise was delivered to Ms.[redacted] residence on 09/10/2011. I would like to request that Ms.[redacted] submit pictures to the Revdex.com of the issues she is having with the furniture. Please send...
pictures of the specific issues and then a picture of the furniture as a whole. I apologize for any inconvenience Ms.[redacted] may have experienced. If Ms.[redacted] has any further questions or concerns she may contact me direct.
On 09/06/2014, Ms. [redacted] purchased the Del Mar chaise, armless chair and power recliner. Ms. [redacted] also purchased a loft bed with 2 twin mattresses. This merchandise was delivered to Ms. [redacted]’s residence on 9/10/2014.In the interest of customer service, the General Manager has agreed...
to allow Ms. [redacted] to return the merchandise for an in-store credit. Ms. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Ms. [redacted] chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns he may contact me direct.
On 02/03/2017, Ms. [redacted] purchased a 74” Special order sleeper sofa and an 86” Special order sofa. The merchandise is scheduled to be delivered to Ms. [redacted]’s residence on 03/11/2017 and on 04/05/2017.After receiving Ms. [redacted]’s complaint I have made direct contact with the store Manager...
who advised me one of Ms. [redacted]’s sofa’s were available in the store and can be delivered on 03/11/2017 but the sleeper sofa won’t be ready until 04/05/2017. I have contacted Ms. [redacted] and advised her of the two delivery dates and she accepted dates. For the inconvenience Ms. [redacted]’s delivery fee has been waived and refunded back to her. Ms. [redacted] can see the refund reflect on her account within the next 3-5 business days. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I apologize for the delay in our resolution regarding Mr. [redacted]’s complaint. I kindly ask that Mr. [redacted] reject this response and allow additional time for his desired resolution. Please be assured that we are working diligently with the General Manager and I appreciate Mr....
[redacted]’s patience in this matter.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 8/08/2014 Dr. [redacted] purchased the Marquis media checks, the Ambition Plush King mattress and foundation set, the Lola 3-piece table set, the Marquis drawer chest, the Marquis nightstand and the Marquis King Sleigh bed. The items were delivered to Dr. [redacted] home on 8/14/2014. We have been in contact with the store Manager who states that they have contacted Mrs. [redacted] to set up a service date for the damaged items on 6/23/17. Mrs. [redacted] has accepted the service for her items. Should Mrs. [redacted] like to reschedule her service, she may contact the store Manager at ###-###-####. I apologize for any inconvenience this may have caused Mrs. [redacted]. If Mrs. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
I would like to apologize to Ms. [redacted] for not being provided the level of service that our store associates take pride in offering everyday. Ms. [redacted]’s continued business is so very important to us. We never want to alienate a customer due to our lack of providing the exceptional service each customer deserves. We would like to offer Ms. [redacted] a $150 giftcard for the inconvenience. If Ms. [redacted] is satisfied with the offer of the $150 giftcard she may contact me direct to ensure that the giftcard is mailed to her residence. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
they did not offer the dresser I selected at the sale price that I purchased it for. Value City said I had to purchase it at the regular price.
It is not my fault that they delivered the wrong dresser. I should be allowed to purchase the dresser I selected at the sale price.
Thank you,
[redacted]
On 5/20/16, Ms. [redacted] purchased the Candice Floral accent chair and two of the Avery Granite sofas. Ms. [redacted] received the accent chair on 7/1/16. The sofas are Special Order products that are custom made by our vendor.We apologize for the delay in Ms. [redacted] receiving the sofas. Upon reviewing her...
complaint through the Revdex.com, the General Manager of the store location and our direct contact with our vendor has been contacted. The order for both of the sofas has been re-placed and we have been given 8/18/16 as the date that the sofas will be delivered. Unfortunately, we do not house any furniture that we can loan to Ms. [redacted] until her sofas have arrived. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Hello, I am emailing you today to request that complaint [redacted] be reopened. I did not respond to the Revdex.com message because I was communicating with the store through telephone and email outside of the Revdex.com messaging system. I did not want to Accept or Decline the message as the resolution was still evolving. The store still has not taken any action, despite its verbal communication that it would. Would you please re-open this complaint so that I can communicate with Value City Furniture through the Revdex.com portal? Thank you very much for you time and help. Best,
I understand Ms. [redacted]’s frustrations regarding her refund. In the interest of Customer Service, I have escalated Ms. [redacted]’s complaint. I am pleased to advise that the refund check will be sent to [redacted] today, Friday, May 22, 2015 via Fed Ex with priority shipping.
On 02/13/2015, Ms. [redacted] purchased the Scenic Path Queen mattress set and the Bally Black queen bed. The merchandise was delivered to Ms. [redacted] on 02/27/2015. Upon receiving Ms. [redacted] complaint I have spoken with the store Manager who has advised me several mistakes were made with Ms. [redacted]...
replacement and at this time we are even exchanging the entire bed for Ms. [redacted]. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
The General Manager has spoken with Mrs. [redacted] and an agreement has been made for delivery to occur today, 6/22/16, for the furniture. She is scheduled as the first stop of the day.
On 10/01/16, Mrs. [redacted] purchased 4 Lisbon Black Bar Stools and 5’x8’ Shag White Rug. The stools were delivered to Mrs. [redacted]’s residence on 10/04/16.After reviewing Mrs. [redacted]’s complaint I have made contact with UPS to confirm the rug was sent back to the Vendor. Now that the information...
has been confirmed I have refunded the total value of the Rug back to Mrs. [redacted]. She should receive the refund back onto her card within the next 3-5 business days.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I was unable to locate an invoice for Mr. [redacted] regarding his complaint. In order to investigate his complaint further, I will need additional information. Name on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely, Kedeanna R[redacted] Phone: ###-###-#### Ext: [redacted]# Fax: ###-###-#### Kedeanna.R[redacted]@AmericanSignature.com
My furniture was not delivered on the day it was supposed to be on May 7th. There was no call at all to notify me that my bedroom furniture would not be delivered. I am six months pregnant and I ordered furniture for a date that it was not felivered. Refunding me money that was rightfully owed to me was the least I asked for yesterday. Why wasn't my furniture delivered on the date I requested. It was moved to another date that o couldn't even accept the furniture because I work. The manager told me oh they must have just moved all the furniture to one date. She also confirmed my bedroom set was available for delivery but was uncertain why it was not delivered.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
We feel that all of the options that have been extended to Ms. [redacted] are acceptable. Ms. [redacted] has been offered the following:• Additional refund of $190 to go with the $210 already disbursed, totaling $400• Return the $210 gift card and the AcceptanceNow contract will be re-written with the $400 discount• A return of all of the furniture and Ms. [redacted] will receive a full refund.We apologize for all of the issues that Ms. [redacted] has had and are more than willing to accommodate to the offers that have been extended. We would like to resolve this issue as best as we can and will be more than cooperative with Ms. [redacted]’s request to keep all correspondence in writing.
On 4/2/16, Ms. [redacted] purchased the Monticello Pecan king bed, dresser and mirror, nightstand, and bench, as well as 2 of the Camelot Gray accent chairs, the Metal Art Brown wall art, and the Bella Antique mirror. Ms. [redacted] received a partial delivery on 4/12/16 and the remaining furniture on...
4/14/16.Upon receiving Ms. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Ms. [redacted] to receive an exchange of the furniture on 5/5/16. Ms. [redacted] will receive a phone call prior to the delivery date with a time frame that the delivery team will arrive at the residence. The General Manager has noted to his Delivery department that the team will need to arrive at the residence after 5:30 pm EST, per Ms. [redacted]’s request. Ms. [redacted] has also received compensation for the issues that have occurred during this process.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 8/05/2016 Ms. [redacted] purchased a 17” table lamp, a twin sleep protector, a Domino Blue Shag rug, the Mirage Twin mattress as well as the Ranger Merlot Twin over Full Bunk Bed. The items were delivered to her on 8/19/2016. Ms. [redacted] is currently set for a service for her bunk bed on 8/1/17, as she...
is not outside of her one-year manufacturer’s warranty. Should this date not work for Ms. [redacted], she may contact the store Manager at [redacted] Regarding her barstools mentioned in the complaint, Ms. [redacted] purchased the additional warranty on those items. Though she is outside of the one-year warranty, she may contact Pure Promise at ###-###-#### to file a claim. Her invoice number for the stools is 851-104358, with the original purchase date of 10/20/2015 and the original delivery date of 10/27/2015. Please keep in mind that there is a 15-day policy for Ms. [redacted] to report the damage to the warranty company. It would be in Ms. [redacted]’s best interest to state that she noticed the damage within this last week, so that she may get her barstools serviced. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
When I did not get a call back from the store as promised and did not receive any indication my furniture would be delivered that week, I had to rent a truck to pick up the furniture. Upon bringing it home and removing the plastic (It was wrapped up and pouring rain that evening), I found that the frame was broken and the legs were sitting crooked. I had to rent a truck the next day to return the furniture. This cost me $120 plus I have now had to leave work on 3 separate occasions.I went to another Value City Furniture store to pick out new furniture. The sale had ended and I had to pay an additional $79 to have my new furniture delivered this time around.I am now asking to be reimbursed the $120 and the $79. I would be happy to provide receipts for these transactions. I would be happy to have the credit applied to my Value City Account.Regards,
C. [redacted]s
On 09/04/2011, Ms.[redacted] purchased the Rialto Brown 2 piece sectional. The merchandise was delivered to Ms.[redacted] residence on 09/10/2011. I would like to request that Ms.[redacted] submit pictures to the Revdex.com of the issues she is having with the furniture. Please send...
pictures of the specific issues and then a picture of the furniture as a whole. I apologize for any inconvenience Ms.[redacted] may have experienced. If Ms.[redacted] has any further questions or concerns she may contact me direct.
On 09/06/2014, Ms. [redacted] purchased the Del Mar chaise, armless chair and power recliner. Ms. [redacted] also purchased a loft bed with 2 twin mattresses. This merchandise was delivered to Ms. [redacted]’s residence on 9/10/2014.In the interest of customer service, the General Manager has agreed...
to allow Ms. [redacted] to return the merchandise for an in-store credit. Ms. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Ms. [redacted] chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns he may contact me direct.
On 02/03/2017, Ms. [redacted] purchased a 74” Special order sleeper sofa and an 86” Special order sofa. The merchandise is scheduled to be delivered to Ms. [redacted]’s residence on 03/11/2017 and on 04/05/2017.After receiving Ms. [redacted]’s complaint I have made direct contact with the store Manager...
who advised me one of Ms. [redacted]’s sofa’s were available in the store and can be delivered on 03/11/2017 but the sleeper sofa won’t be ready until 04/05/2017. I have contacted Ms. [redacted] and advised her of the two delivery dates and she accepted dates. For the inconvenience Ms. [redacted]’s delivery fee has been waived and refunded back to her. Ms. [redacted] can see the refund reflect on her account within the next 3-5 business days. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I apologize for the delay in our resolution regarding Mr. [redacted]’s complaint. I kindly ask that Mr. [redacted] reject this response and allow additional time for his desired resolution. Please be assured that we are working diligently with the General Manager and I appreciate Mr....
[redacted]’s patience in this matter.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 8/08/2014 Dr. [redacted] purchased the Marquis media checks, the Ambition Plush King mattress and foundation set, the Lola 3-piece table set, the Marquis drawer chest, the Marquis nightstand and the Marquis King Sleigh bed. The items were delivered to Dr. [redacted] home on 8/14/2014. We have been in contact with the store Manager who states that they have contacted Mrs. [redacted] to set up a service date for the damaged items on 6/23/17. Mrs. [redacted] has accepted the service for her items. Should Mrs. [redacted] like to reschedule her service, she may contact the store Manager at ###-###-####. I apologize for any inconvenience this may have caused Mrs. [redacted]. If Mrs. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
I would like to apologize to Ms. [redacted] for not being provided the level of service that our store associates take pride in offering everyday. Ms. [redacted]’s continued business is so very important to us. We never want to alienate a customer due to our lack of providing the exceptional service each customer deserves. We would like to offer Ms. [redacted] a $150 giftcard for the inconvenience. If Ms. [redacted] is satisfied with the offer of the $150 giftcard she may contact me direct to ensure that the giftcard is mailed to her residence. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
they did not offer the dresser I selected at the sale price that I purchased it for. Value City said I had to purchase it at the regular price.
It is not my fault that they delivered the wrong dresser. I should be allowed to purchase the dresser I selected at the sale price.
Thank you,
[redacted]
On 5/20/16, Ms. [redacted] purchased the Candice Floral accent chair and two of the Avery Granite sofas. Ms. [redacted] received the accent chair on 7/1/16. The sofas are Special Order products that are custom made by our vendor.We apologize for the delay in Ms. [redacted] receiving the sofas. Upon reviewing her...
complaint through the Revdex.com, the General Manager of the store location and our direct contact with our vendor has been contacted. The order for both of the sofas has been re-placed and we have been given 8/18/16 as the date that the sofas will be delivered. Unfortunately, we do not house any furniture that we can loan to Ms. [redacted] until her sofas have arrived. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Hello, I am emailing you today to request that complaint [redacted] be reopened. I did not respond to the Revdex.com message because I was communicating with the store through telephone and email outside of the Revdex.com messaging system. I did not want to Accept or Decline the message as the resolution was still evolving. The store still has not taken any action, despite its verbal communication that it would. Would you please re-open this complaint so that I can communicate with Value City Furniture through the Revdex.com portal? Thank you very much for you time and help. Best,
I understand Ms. [redacted]’s frustrations regarding her refund. In the interest of Customer Service, I have escalated Ms. [redacted]’s complaint. I am pleased to advise that the refund check will be sent to [redacted] today, Friday, May 22, 2015 via Fed Ex with priority shipping.
On 02/13/2015, Ms. [redacted] purchased the Scenic Path Queen mattress set and the Bally Black queen bed. The merchandise was delivered to Ms. [redacted] on 02/27/2015. Upon receiving Ms. [redacted] complaint I have spoken with the store Manager who has advised me several mistakes were made with Ms. [redacted]...
replacement and at this time we are even exchanging the entire bed for Ms. [redacted]. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
The General Manager has spoken with Mrs. [redacted] and an agreement has been made for delivery to occur today, 6/22/16, for the furniture. She is scheduled as the first stop of the day.
On 10/01/16, Mrs. [redacted] purchased 4 Lisbon Black Bar Stools and 5’x8’ Shag White Rug. The stools were delivered to Mrs. [redacted]’s residence on 10/04/16.After reviewing Mrs. [redacted]’s complaint I have made contact with UPS to confirm the rug was sent back to the Vendor. Now that the information...
has been confirmed I have refunded the total value of the Rug back to Mrs. [redacted]. She should receive the refund back onto her card within the next 3-5 business days.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
I was unable to locate an invoice for Mr. [redacted] regarding his complaint. In order to investigate his complaint further, I will need additional information. Name on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely, Kedeanna R[redacted] Phone: ###-###-#### Ext: [redacted]# Fax: ###-###-#### Kedeanna.R[redacted]@AmericanSignature.com
My furniture was not delivered on the day it was supposed to be on May 7th. There was no call at all to notify me that my bedroom furniture would not be delivered. I am six months pregnant and I ordered furniture for a date that it was not felivered. Refunding me money that was rightfully owed to me was the least I asked for yesterday. Why wasn't my furniture delivered on the date I requested. It was moved to another date that o couldn't even accept the furniture because I work. The manager told me oh they must have just moved all the furniture to one date. She also confirmed my bedroom set was available for delivery but was uncertain why it was not delivered.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
We feel that all of the options that have been extended to Ms. [redacted] are acceptable. Ms. [redacted] has been offered the following:• Additional refund of $190 to go with the $210 already disbursed, totaling $400• Return the $210 gift card and the AcceptanceNow contract will be re-written with the $400 discount• A return of all of the furniture and Ms. [redacted] will receive a full refund.We apologize for all of the issues that Ms. [redacted] has had and are more than willing to accommodate to the offers that have been extended. We would like to resolve this issue as best as we can and will be more than cooperative with Ms. [redacted]’s request to keep all correspondence in writing.
On 4/2/16, Ms. [redacted] purchased the Monticello Pecan king bed, dresser and mirror, nightstand, and bench, as well as 2 of the Camelot Gray accent chairs, the Metal Art Brown wall art, and the Bella Antique mirror. Ms. [redacted] received a partial delivery on 4/12/16 and the remaining furniture on...
4/14/16.Upon receiving Ms. [redacted]’s information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Ms. [redacted] to receive an exchange of the furniture on 5/5/16. Ms. [redacted] will receive a phone call prior to the delivery date with a time frame that the delivery team will arrive at the residence. The General Manager has noted to his Delivery department that the team will need to arrive at the residence after 5:30 pm EST, per Ms. [redacted]’s request. Ms. [redacted] has also received compensation for the issues that have occurred during this process.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 8/05/2016 Ms. [redacted] purchased a 17” table lamp, a twin sleep protector, a Domino Blue Shag rug, the Mirage Twin mattress as well as the Ranger Merlot Twin over Full Bunk Bed. The items were delivered to her on 8/19/2016. Ms. [redacted] is currently set for a service for her bunk bed on 8/1/17, as she...
is not outside of her one-year manufacturer’s warranty. Should this date not work for Ms. [redacted], she may contact the store Manager at [redacted] Regarding her barstools mentioned in the complaint, Ms. [redacted] purchased the additional warranty on those items. Though she is outside of the one-year warranty, she may contact Pure Promise at ###-###-#### to file a claim. Her invoice number for the stools is 851-104358, with the original purchase date of 10/20/2015 and the original delivery date of 10/27/2015. Please keep in mind that there is a 15-day policy for Ms. [redacted] to report the damage to the warranty company. It would be in Ms. [redacted]’s best interest to state that she noticed the damage within this last week, so that she may get her barstools serviced. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]