On 10/14/2012, Ms. [redacted] purchased 2 Bourbon Classic chairs. The merchandise was delivered to Ms. [redacted]’s residence on 10/17/2012.After receiving Ms. [redacted] complaint I have made direct contact with the Store Manager, I have been advised that Ms. [redacted] has been given the option to reselect 2 new...
chairs at cost she originally paid for her merchandise. Ms. [redacted] stated she will visit the store this month to browse our inventory. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
The only way a warranty could have been renewed is if the warranty company (Uniters)authorized for Ms. [redacted] to have a replacement. I have verified that Ms. [redacted] didn’t get a replacement on her invoice. If Ms. [redacted] has another invoice that I am unable to locate I am asking she submit the information to the Revdex.com. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
According to Mr. [redacted]’s warranty, we are responsible for repairing the merchandise to manufacturer specifications and refunds will not be provided. In the interest of customer service, we have bypassed the repair option and offered an exchange or a full store credit. Unfortunately, we will be unable to offer Mr. [redacted] a refund of his purchase.
Unfortunately at this time Value City Furniture will not be able to move any high risk alerts in our system for Mr. [redacted]. The only option for Mr. [redacted] to make a purchase would be to visit one of our several locations. I understand this is an inconvenience and that is why we are offering compensation to Mr. [redacted], which is not a regular practice for Value City Furniture. I apologize again for the inconvenience this has caused Mr. [redacted].
You still failed to explain what the additional $200 plus dollars I paid were for after all the pieces were "discounted." You basically discounted the pieces and then added the delivery and tax to the balance owed. I feel you falsely advertised this promotion. I met the promotion and you failed to return what I paid, instead, citing so-called discounts. It's in the receipts. The explanation given is absolutely ridiculous.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Although, I had purchased insurance with the first chair and they would not transfer the insurance to the new chair. They told me that I would have to buy it for the replacement chair. It is not my fault that they could not fix and/or replace my original chair with the same one. So, I basically lost the three years of insurance that I paid for for the original chair. I will take the new chair that they have replaced it with; but I will never buy furniture again from Value City Furniture after all that we had to go through to get my original chair replaced and/or fixed.
I chose "reject" in order to add a comment; not certain if accepting would have allowed a response.You can close this dispute. The replacement was delivered. I'd just like to note that the manager was to personally inspect the replacement. One of the drawers on the replacement has a broken track. At this point I don't care and will never again purchase from Value City. The manager never called to ask how the delivery went and if the piece was acceptable. Poor customer service.
On 02/08/2012, Ms. [redacted] purchased the 3-piece Mateo Chocolate livingroom set, 2 of the Colorworks twin beds and the Colorworks chest. This merchandise was delivered in full to Ms. [redacted]’s residence on 2/25/2012.I apologize for the time it has taken to resolve Ms. [redacted]’s inquiries....
In the interest of customer service, the General Manager has agreed to allow Ms. [redacted] to return the Mateo Chocolate livingroom set for an in-store credit. Ms. [redacted] has since visited the Store and chosen replacement merchandise. She is scheduled for an exchange at her residence on 10/6/2015.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 03/19/2016, Mr. [redacted] purchased the As-Is Cordoba 3-piece. Mr. [redacted] picked up the merchandise on 03/22/2016. After receiving Mr. [redacted]’s Revdex.com complaint we reached out to the General Manager regarding the poor Customer Service Mr. [redacted] received at the local store in...
Richmond, VA. In the interest of Customer Service we have refunded Mr. [redacted] in the amount of $20.00 back to the card used at the time of purchase. Mr. [redacted] will need to allow 3-5 business days to receive the $20.00 refund. I would like to apologize to Mr. [redacted] for not being provided the level of service that our store associates take pride in offering. Again, we apologize for the inconvenience, and wish to thank Mr. [redacted] for taking the time to reach out to us with his concerns. Mr. [redacted] may call me direct with any questions or concerns in the future.
I understand Mr. [redacted]’s concerns and apologize for the continued issues. According to the service report, Mr. [redacted] signed off as complete after over an hour of service on his merchandise. I kindly ask that Mr. [redacted] allow the Store to complete the follow up service. Once the service is complete, we will move forward with the proper resolution. I will forward his rejection to the Store Manager so they are aware of Mr. [redacted]’s requests.
I have confirmed with [redacted] that Ms. [redacted] is scheduled on Monday, 9/11/2015 for a final inspection. [redacted] will need to inspect the entire home for any bed bug evidence and document the findings. Once the report has been finalized, we will receive a copy of the inspection and take the necessary steps going forward.
On 03/30/2016, Ms. [redacted] purchased the Adrian Red 3-piece sectional and the Americana 5-piece dinette set. Ms. [redacted] was set up for delivery on 04/07/2016. Store Personnel contacted Ms. [redacted] on 04/06/2016 to provide the timeframe for delivery between 12:00 – 2:00pm on 04/07/2016. Store...
Personnel was unable to get through and left a message on Ms. [redacted]’s voicemail advising of the time frame of delivery for 04/07/2016. Our Delivery team did attempt delivery to Ms. [redacted]’s residence on 04/07/2016. The delivery team reported that no one was at Ms. [redacted]’s residence to take the delivery and needed to be rescheduled. The General Manager spoke to Ms. [redacted] to advise no one was home and he would be glad to reschedule the delivery. Ms. [redacted] advised the General Manager to cancel the order and provide a full refund. The General Manager cancelled Ms. [redacted]’s order on 04/07/2016 and also completed the full refund in the amount of $1551.45. The full refund amount was refunded back to the card used at the time of purchase. The refund will take 3-5 business days for Ms. [redacted] to receive the refund back in her bank account. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I apologize for the delay in our resolution regarding Mr. / Mrs. [redacted]s complaint. I kindly ask that Mr. / Mrs. Hioe reject this response and allow additional time for a desired resolution. Please be assured that we are working diligently with the Delivery Center’s General Manager and I...
appreciate Mr. / Mrs. [redacted]s patience in this matter.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
I have a copy of email form Christin at Value City Furniture stated that (my warranty covers many things but it dose not cover cracking and peeling, it never has) . Value City Furniture, under no obligation as a good will gesture, has given me a in store credit of $400. I made two attempts to contact Karema H[redacted] in responded to the Revdex.com that if I have futther questions or concerns to contact her direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is the best they can provide me. No one can take back the words said to me by the employee. I will not do business with them in the future to avoid any further mistreatment.
Thank you,
The voicemail that was left for me was not an except able reason. Working in the manufacturing industry I know all the safeguards that are put up to prevent this situations from occuring. Value city also has on their website that the couch we ordered is available for delivery as soon as Wednesday June 24th. So their reason for the delay is not making any sence.
*
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I also would like to say I an really happy the store manager reached out to me and we were able to work things out. I would recommend the company to family and friends.
On 2/4/2018, Mrs. [redacted] made her purchase at one of our Value City Furniture store locations. The sectional that was purchased was delivered to Mrs. [redacted]’s residence on 2/13/2018.We understand Mrs. [redacted]’s concerns and apologize for the experience that she has had with our company. We have...
requested that the store location’s General Manager provide the pictures that they have to our Corporate Customer Care Department to review. If Mrs. [redacted] can provide the pictures to us through the Better Business website, we will be able to review them and possibly provide a quicker response. Once we receive the pictures from Mrs. [redacted] or the General Manager, we can proceed.If Mrs. [redacted] has any further questions or concerns, she can contact Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 02/09/2016, Mr. [redacted] purchased the Dimora Black 6-piece King bedroom, Stratus 5-piece dinette, and Reno Lisbon 3-piece bar set. The merchandise was delivered to Mr. [redacted]’s residence on 02/27/2016. After receiving Mr. [redacted] Revdex.com complaint the General Manager contacted Mr. [redacted] to...
resolve his complaint regarding the Dimora Black 6-piece bedroom set. In the interest of Customer Service the General Manager has offered a refund for the inconvenience in the amount of $189.74. The refund has been processed back to the card used at the time of purchase. Mr. [redacted] can anticipate the refund to show back up on his card within 3-5 business days. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I apologize for the delay in our resolution regarding Ms. P[redacted] complaint. I kindly ask that Ms. P[redacted] reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently and I appreciate Ms. P[redacted]’s patience in this...
On 10/14/2012, Ms. [redacted] purchased 2 Bourbon Classic chairs. The merchandise was delivered to Ms. [redacted]’s residence on 10/17/2012.After receiving Ms. [redacted] complaint I have made direct contact with the Store Manager, I have been advised that Ms. [redacted] has been given the option to reselect 2 new...
chairs at cost she originally paid for her merchandise. Ms. [redacted] stated she will visit the store this month to browse our inventory. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
The only way a warranty could have been renewed is if the warranty company (Uniters)authorized for Ms. [redacted] to have a replacement. I have verified that Ms. [redacted] didn’t get a replacement on her invoice. If Ms. [redacted] has another invoice that I am unable to locate I am asking she submit the information to the Revdex.com. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
According to Mr. [redacted]’s warranty, we are responsible for repairing the merchandise to manufacturer specifications and refunds will not be provided. In the interest of customer service, we have bypassed the repair option and offered an exchange or a full store credit. Unfortunately, we will be unable to offer Mr. [redacted] a refund of his purchase.
Unfortunately at this time Value City Furniture will not be able to move any high risk alerts in our system for Mr. [redacted]. The only option for Mr. [redacted] to make a purchase would be to visit one of our several locations. I understand this is an inconvenience and that is why we are offering compensation to Mr. [redacted], which is not a regular practice for Value City Furniture. I apologize again for the inconvenience this has caused Mr. [redacted].
You still failed to explain what the additional $200 plus dollars I paid were for after all the pieces were "discounted." You basically discounted the pieces and then added the delivery and tax to the balance owed. I feel you falsely advertised this promotion. I met the promotion and you failed to return what I paid, instead, citing so-called discounts. It's in the receipts. The explanation given is absolutely ridiculous.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Although, I had purchased insurance with the first chair and they would not transfer the insurance to the new chair. They told me that I would have to buy it for the replacement chair. It is not my fault that they could not fix and/or replace my original chair with the same one. So, I basically lost the three years of insurance that I paid for for the original chair. I will take the new chair that they have replaced it with; but I will never buy furniture again from Value City Furniture after all that we had to go through to get my original chair replaced and/or fixed.
I chose "reject" in order to add a comment; not certain if accepting would have allowed a response.You can close this dispute. The replacement was delivered. I'd just like to note that the manager was to personally inspect the replacement. One of the drawers on the replacement has a broken track. At this point I don't care and will never again purchase from Value City. The manager never called to ask how the delivery went and if the piece was acceptable. Poor customer service.
On 02/08/2012, Ms. [redacted] purchased the 3-piece Mateo Chocolate livingroom set, 2 of the Colorworks twin beds and the Colorworks chest. This merchandise was delivered in full to Ms. [redacted]’s residence on 2/25/2012.I apologize for the time it has taken to resolve Ms. [redacted]’s inquiries....
In the interest of customer service, the General Manager has agreed to allow Ms. [redacted] to return the Mateo Chocolate livingroom set for an in-store credit. Ms. [redacted] has since visited the Store and chosen replacement merchandise. She is scheduled for an exchange at her residence on 10/6/2015.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 03/19/2016, Mr. [redacted] purchased the As-Is Cordoba 3-piece. Mr. [redacted] picked up the merchandise on 03/22/2016. After receiving Mr. [redacted]’s Revdex.com complaint we reached out to the General Manager regarding the poor Customer Service Mr. [redacted] received at the local store in...
Richmond, VA. In the interest of Customer Service we have refunded Mr. [redacted] in the amount of $20.00 back to the card used at the time of purchase. Mr. [redacted] will need to allow 3-5 business days to receive the $20.00 refund. I would like to apologize to Mr. [redacted] for not being provided the level of service that our store associates take pride in offering. Again, we apologize for the inconvenience, and wish to thank Mr. [redacted] for taking the time to reach out to us with his concerns. Mr. [redacted] may call me direct with any questions or concerns in the future.
I understand Mr. [redacted]’s concerns and apologize for the continued issues. According to the service report, Mr. [redacted] signed off as complete after over an hour of service on his merchandise. I kindly ask that Mr. [redacted] allow the Store to complete the follow up service. Once the service is complete, we will move forward with the proper resolution. I will forward his rejection to the Store Manager so they are aware of Mr. [redacted]’s requests.
I have confirmed with [redacted] that Ms. [redacted] is scheduled on Monday, 9/11/2015 for a final inspection. [redacted] will need to inspect the entire home for any bed bug evidence and document the findings. Once the report has been finalized, we will receive a copy of the inspection and take the necessary steps going forward.
On 03/30/2016, Ms. [redacted] purchased the Adrian Red 3-piece sectional and the Americana 5-piece dinette set. Ms. [redacted] was set up for delivery on 04/07/2016. Store Personnel contacted Ms. [redacted] on 04/06/2016 to provide the timeframe for delivery between 12:00 – 2:00pm on 04/07/2016. Store...
Personnel was unable to get through and left a message on Ms. [redacted]’s voicemail advising of the time frame of delivery for 04/07/2016. Our Delivery team did attempt delivery to Ms. [redacted]’s residence on 04/07/2016. The delivery team reported that no one was at Ms. [redacted]’s residence to take the delivery and needed to be rescheduled. The General Manager spoke to Ms. [redacted] to advise no one was home and he would be glad to reschedule the delivery. Ms. [redacted] advised the General Manager to cancel the order and provide a full refund. The General Manager cancelled Ms. [redacted]’s order on 04/07/2016 and also completed the full refund in the amount of $1551.45. The full refund amount was refunded back to the card used at the time of purchase. The refund will take 3-5 business days for Ms. [redacted] to receive the refund back in her bank account. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I apologize for the delay in our resolution regarding Mr. / Mrs. [redacted]s complaint. I kindly ask that Mr. / Mrs. Hioe reject this response and allow additional time for a desired resolution. Please be assured that we are working diligently with the Delivery Center’s General Manager and I...
appreciate Mr. / Mrs. [redacted]s patience in this matter.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
I have a copy of email form Christin at Value City Furniture stated that (my warranty covers many things but it dose not cover cracking and peeling, it never has) . Value City Furniture, under no obligation as a good will gesture, has given me a in store credit of $400. I made two attempts to contact Karema H[redacted] in responded to the Revdex.com that if I have futther questions or concerns to contact her direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is the best they can provide me. No one can take back the words said to me by the employee. I will not do business with them in the future to avoid any further mistreatment.
Thank you,
The voicemail that was left for me was not an except able reason. Working in the manufacturing industry I know all the safeguards that are put up to prevent this situations from occuring. Value city also has on their website that the couch we ordered is available for delivery as soon as Wednesday June 24th. So their reason for the delay is not making any sence.
*
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I also would like to say I an really happy the store manager reached out to me and we were able to work things out. I would recommend the company to family and friends.
On 2/4/2018, Mrs. [redacted] made her purchase at one of our Value City Furniture store locations. The sectional that was purchased was delivered to Mrs. [redacted]’s residence on 2/13/2018.We understand Mrs. [redacted]’s concerns and apologize for the experience that she has had with our company. We have...
requested that the store location’s General Manager provide the pictures that they have to our Corporate Customer Care Department to review. If Mrs. [redacted] can provide the pictures to us through the Better Business website, we will be able to review them and possibly provide a quicker response. Once we receive the pictures from Mrs. [redacted] or the General Manager, we can proceed.If Mrs. [redacted] has any further questions or concerns, she can contact Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 02/09/2016, Mr. [redacted] purchased the Dimora Black 6-piece King bedroom, Stratus 5-piece dinette, and Reno Lisbon 3-piece bar set. The merchandise was delivered to Mr. [redacted]’s residence on 02/27/2016. After receiving Mr. [redacted] Revdex.com complaint the General Manager contacted Mr. [redacted] to...
resolve his complaint regarding the Dimora Black 6-piece bedroom set. In the interest of Customer Service the General Manager has offered a refund for the inconvenience in the amount of $189.74. The refund has been processed back to the card used at the time of purchase. Mr. [redacted] can anticipate the refund to show back up on his card within 3-5 business days. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I apologize for the delay in our resolution regarding Ms. P[redacted] complaint. I kindly ask that Ms. P[redacted] reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently and I appreciate Ms. P[redacted]’s patience in this...
matterSincerely,[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]