Van Chevrolet

Review: I purchased a 2013 Chevy Malibu LTZ on 5/24/2014 from Van Chevy. I was working with 2 lady sales reps and they was very helpful and nice. I had talked with my sales rep and she was aware that I had a car to trade in and to use as my down payment. I have been to car lots before who waste my time and I wasn't going to drive my with no insurance and for me to be told "there is nothing we can do" with that being said, I went to the car lot to see what my options was just based off the value of my trade in and cash down. My first experience with the sales Manager [redacted] was very uncomfortable and rude. He talked to me in a very unprofessional manner and raised his voice to say I'm wasting his time. He made a big issue about me not bringing my trade when I was just shopping around. That was our first run in on bad terms. I pick one car but the bank terms wasn't good, so I ended up with the 2013 Malibu LTZ with better terms and more nicer car. When I got the car the windshield had rock cracks and the back window rear door window was missing tent. I immediately addressed the issues to my sales rep. My sales rep did try to get the issue resloved and get my window tinted, but her manager said he didn't have to add the tint and wasn't going to. The manager suggested that it just be repaired and I stated no the windshield need to be replaced and the rear window need to be tended. This is a 15,000 car with 3 windows tinted and rock cracks. They assured me that it would all be taking care of and not to worry. Well about 2 weeks went by and no call from anyone. I called left messages, and just got the run a rounds. Finally, I received a call from Arrowhead glass to repair my rock cracks and not to replace my windshield. After we had agreed to have the windshield replaced. I was told that someone would call me and still no one called. I ended up talking to finance guy and he got on it right away. I did receive a call to have the windshield replaced. I was advised that the Arrowhead glass did not do tinting or glass replacement. So, I address the concern again to my sales rep and to the manager. I wanted to know why my rear door window had not been setup for tinting. The sales manager than said he was not going to tint my window and that I would just have to deal with it. I was very upset and have reached out a few times to resolve this matter. I spoke with a sales manager name Keith as of today 6/9/2015 in the early am and he was supposed to return my call and I have yet to hear from him. He was also very rude and told me I could contact corporate but good luck because they are in Texas. He was also fast talking me and being very rude. I do not at all appreciate this type of service from a dealer and I signed a contract for 15,000. If this matter is not taking care of I will advise the bank of how they are handling their customers. I will also go up the chain of command and write any letters to get this issue resolved.Desired Settlement: I would like my rear door window to be tinted to match with the rest of my car.

Thank you in advance!!

Also. I would like an apology from Van Chevy on the bad customer service experience I've received.

Business

Response:

Dear Sir or Madam;Van Chevrolet does not have any record of promising Ms. [redacted] any window tint when she purchased her vehicle over a year ago. We apologize for any confusion. If you have any questions please call me.Sincerely,[redacted]Executive Assistant

Do not purchase or deal with Vans Cherolat as the service and finance department is very disrepectful and rude. They tell you one thing and turn around and screw you over. I had advise them I did not want them to run my credit yet and they still did it with out our permission. The sales rep Terry is a push over and lier. We will never deal with van cherolat again as we gave them chances and still got 2 lemons and they did not help.

Review: I purchased a 2011 Chevy Volt from Van Chevrolet on 5-1-14 (5 days ago). I simultaneously purchased an extended 3-year warranty from them. Since I drove the vehicle off the lot, I have experienced one breach of contract with a potential misrepresentation of fact and one product defect. I have made numerous calls and their employees and agents have been evasive and non-responsive.

1. The 110v charger that came with the car immediately melted when it was plugged in to charge the vehicle.

2. I did a Google search to find that there is a KNOWN ISSUE with the 110v charger included with the 2011 Chevy Volt. If fact GM was replacing them during the 3-year warranty period. It was clear that this charger had never been used based on how spotless it was (and that it had not previously burnt up). Here is one of the links on this topic:

http://www.[redacted].com/[redacted] 3. Part of my contract to purchase this vehicle was the inclusion of a 240v wall-mounted charger including installation. For some reason, I was not allowed to schedule the installation of the charger on the date of purchase. I have tried a couple times to have the charger installed, but I keep getting told "that has to go through the Manager and he's busy now". It has been 5 days now and I have yet to even get an appointment for installation.

This would appear to be a serious breach of business integrity in our Arizona community. I would like people to be alerted as well as to get assistance in requiring them to honor the terms they agreed to.Desired Settlement: I expect to receive a replacement (non-2011) 110v charger delivered and have the 240v wall charger installed immediately.

Business

Response:

Dear Ms. [redacted], Van Chevrolet did get Mr. [redacted] a new charger. We are also working with him on another concern he has and should have a resolve for him by today. If you have any questions please call me.Sincerely,[redacted]Executive Assistant

Review: ON 9/10/2014 I FOUND A VEHICLE I WANTED TO PURCHASE ON THE INTERNET. I CALLED VAN CHEVROLET AND GAVE MY INFORMATION AND AUTHORIZED A CREDIT APPLICATION. I TOLD THEM I HAD NO DOWN PAYMENT AND I NEEDED THE PAYMENT SOMEWHERE AROUND 500 $ THEY CALLED ME BACK AND SAID THE DEAL WAS BOUGHT AND TO COME ON DOWN, WE NEGOTIATED THE PRICE AND WE AGREED TO A PAYMENT. I WAS THEN TAKEN TO THE WAITING AREA FOR 6 HOURS, WHILE IN FINANCE THEY APOLAGIZED AND SAID THEY WOULD "GIVE" ME A WARRANTY FOR 1 YEAR, I AGREED AND WAS HAPPY. THEY THEN ASKED ME IF I HAD MONEY TO PUT DOWN. I SAID NO BUT I COULD LEAVE A CHECK OR MY DEBIT CARD INFO AND I COULD PAY 1000 DOLLARS ON MY NEXT PAYDAY, THE FINANCE GUY AGREED AND THEN HAD ME SIGN TWO CONTRACTS HE SAID SO THAT IF HIS BOSS LOOKED THE PAPERWORK WOULD BE IN ORDER AND JUST TO CALL ON MY NEXT PAYDAY. A WEEK LATER I GOT A CALL FROM THE FINANCE COMPANY WITH A PAYMENT THAT WAS 50 DOLLARS HIGHER THAN WHAT I AGREED TO, TURNS OUT THEY SENT THE CONTRACT THROUGH WITH NO DOWN PAYMENT AND CHARGED ME 2150 FOR A WARRANTY THAT IS USELESS TO ME AS THE VEHICLE IS UNDER FACTORY WARRANTY.Desired Settlement: REFUND OR REFINANCE WITHOUT WARRANTY AND WITH A 1000 DOLLAR DOWN PAYMENT.

Business

Response:

I did do some research and [redacted] did sign and agree to the warranty. If [redacted] does not want the warranty he can cancel it and get a refund. I apologize for not responding earlier. If you have any questions or concerns please call me.Sincerely,[redacted]Executive Assistant

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

van chevrolet had me sign two contracts. I have them both. Im sure that [redacted] in finance turned in the contract that best suited him. why two contracts? I am considering an attorney by the advice of family.

Regards,

Business

Response:

Dear [redacted],Van Chevrolet spoke wit [redacted] and addressed his concerns. Van Chevrolet will refund [redacted] $370 which is a refund difference from his extended warranty that he cancelled. [redacted] says that he is satisfied at this time. If you have any questions please call me.Sincerely,[redacted]Executive Assistant

AVOID THIS PLACE AT ALL COSTS.....predatory loan issued to an 85 year old woman

They sold my grandmother a brand new car. Sounds ok, right? Well she's 85, has just about the worst credit score one can get, lives on minimal social security, still pays rent for her own apartment, and has about $0 to her name at any given time. They let her walk out of there with a brand new Chevy Cruze for about $4000 ABOVE MSRP, 20% APR, which equated to about a $500/mo payment. Slap on $200 for an 85 year old's auto insurance and she's looking at about $700/mo for a vehicle she drives about once per week. Great. This leaves her with about negative $100 per month for groceries, medications, etc.

I know what you're thinking. Who let her go in the first place? She went on her own without telling anyone. Did she make poor choices? Of course. But I still cannot understand how one of their sales people let her walk away with that "deal".....

We spoke with Mike W[redacted] (sales manager) and he seemed very sympathetic on the phone. He said he would make it right. The plan was to trade it in for a cheaper car that she can actually afford. When we arrived we dealt with a rude salesman (not the same one who sold her the car), Mike L[redacted], who treated us with about 0 respect. Likely because he knew he wasn't going to be selling anything to us. When we communicated our frustrations, he said "I don't know what happened but we're here to do everything in our power to sell cars." Thanks Mike L[redacted], you're the reason we're here again and you're the reason the auto sales business has close to zero integrity.

Next we spoke to Mike W[redacted]. Our savior on the phone right? Nope. He threw his hands in the air and relieved himself of any and all responsibility because "he was there that day and didn't oversee the sale." The only way they could make a deal is if my grandmother forked over $3000 as a down payment for a downgraded vehicle. They don't make money from making things like this right. So now my grandma will have to voluntarily surrender the car to the bank, which means no vehicle and possibly payments on the amount owed after auction. Thanks Van Chevrolet. My grandma thanks you too.

Zero integrity in an otherwise low integrity line of work. Go somewhere else to purchase a vehicle.

Review: I purchased a vehicle with a sales person [redacted], who coordinated the sale. We completed the sale and took the car which included trading a motorcycle to be used for a down payment. The value of the motorcycle was given at $1500 and to be brought in the next few days. I called to discuss some dissatisfaction with the value of the bike being that it was garaged one owner and in perfect condition with low mileage and caused regret to verify that the trade in was so low. I asked to have another arrangement, give them the $1500 or resubmit the financing with the difference added .. he assured me we could work something out to just bring in the bike and give him a chance to figure it out. When we arrive he had discussed it with his manager and came to ask if another $1500 would be ok for the value, if acceptable they would process a check to be sent in the next week. I agreed and left the bike however, never received a check in the mail. I called a few weeks later to ask about the check and left a message on the voicemail of [redacted] informing him I didn't receive anything yet to please check on it. I never received a call back or any confirmation. I called again this week to learn that [redacted] is no longer with the company and left a message for his manager to contact me. I am still waiting for any contact from them. I believe they are avoiding me and not returning my call without intention of upholding the agreement to refund $1500 to me.Desired Settlement: A check for $1500 for the difference in the value of the motorcycle.

Business

Response:

Dear Sir or Madam;Van Chevrolet did send Mr. [redacted] a check for $1500 on March 13th. Since, Mr. [redacted] did not receieve the check we will issue a new check and send it via [redacted]. We apologize for any inconveience. If you have any questions please call me.Sincerely,[redacted]

Review: In January of 2015 my husband and I went to Van Chevrolet to purchase our second vehicle from them in two years. The experience was terrible. We have GMS pricing and are supposed to have smooth transactions with set pricing, which was not the case. After the paperwork was finally worked out (4 hours later) we were handed off to Tyler J[redacted] in finance. At first he was helpful and seemed understanding that we were not looking to purchase all of the options he was providing to us. We purchased the 48,000 mi 4 year warranty for $916 which included maintenance and paintless dent protection on the vehicle. He was supposed to call me back the following day to sign papers since the bank was closed. It took him a few days and he finally got back to me and said that not only did they finance me at a credit union but that they were able to get me a much lower interest rate. I went back in to sign the papers and Tyler had changed the entire contract. My MPP went from $916 to $2115 and he also told me the bank and GM would REFUSE the deal if I didn't take additional Life and Disability insurance. He assured me this still included the maintenance for 4 years and the paintless dent protection. I questioned the insurance over and over and he said I HAD to take it. Having been in the car for 5 days already, and trusting him, I signed. Later my husband, an insurance agent, called Tyler and informed him that forcing insurance on someone is not only unethical but illegal. Tyler apologized for any miscommunication and told us we could cancel the insurance in 6 months. We called Old United (Insurance Co) and Hughes FCU the next week and they confirmed that we would never HAVE to take insurance to fund a deal. We cancelled immediately. This week we found out we have no paintless dent protection and no maintenance past 24months/26500mi. The GM, Smiley, was supposed to call me back and instead sent Justin (finance) who basically called me a liar on the phone. Now I am waiting again.Desired Settlement: My husband and I would like Van Chevrolet to honor the agreement of the maintenance for the vehicle of 48,000 miles as Tyler assured us we were receiving. We would also like them to honor the paintless dent repair that was supposed to be included. We would like these services to be handled by another Chevrolet dealership as we have no desire to deal with Van Chevrolet ever again. I would also like to have them put us on their Do Not Solicit list as we have asked over 25 times in the last 9 months, since we still receive calls to trade in my Chevrolet Equinox which was the car I originally purchased from them and traded in over a year ago.

Business

Response:

Dear Sir or Madam: Mrs. [redacted] did purchase an extended warranty from Van Buick GMC, however she did not purchase the maintenance plan. Please see attached documents showing what Mrs. [redacted] accepted to purchase and what she dec[redacted]d to purchase. Mrs. [redacted] did have from the manufacture 2 years covered oil changes. Van Buick GMC did offer Mrs. [redacted] four free oil changes at our service department as a gesture of goodwill. We apologize for any confusion. If you have any questions please call me. Sincerely, Trena M[redacted] Executive Assistant

Consumer

Response:

Hello, The difference between what I signed and what I was told is unbelievable. Also, nobody offered me for free oil changes. Justin called me and was very rude, condescending, and accusatory. He said he could send me some oil change coupons that would only be good at his location and I requested a return call from the general manager, Smiley. I spoke with Kelly, the customer relations manager two different times following my conversation with Justin and she assured me that she would have the general manager call me. He still has not done so and it is over a week later. As you can see just from this experience the communication chain is clearly broken within this company, or they ignore customers that they don't want to deal with. This entire problem goes back to the fact that Travis, the finance manager, lied to my husband and I not only about what we were going to be receiving as far as maintenance and protection of our vehicle, but also about required coverages that were never actually required by anyone. The general manager told me that they would go back and check surveillance tapes because they record all conversations that are had in the finance office. I am very interested in those tapes if they actually exist. I don't understand how a company can treat their customers this way, especially a customer that purchased not only one but two vehicles from them and is only asking for what was promised to them from the dealership.

Business

Response:

I apologize that I have not provided a follow up response to this complaint. Smiley, the General sales manager did contact Ms. [redacted] and apologized for the confusion. He also offered her oil changes at no cost to her to cover the next two years. She was satisfied with this resolve. If you have any questions please call me. Thank You, Trena M[redacted]

I have been harassed by this dealer. I have purchased a car there and am happy with the car. My problem is they keep calling and telling me they can give me a great deal. I tell them I am upside down on my car and my credit is not perfect. They insist they will help me. When I go in they figure out they can't help me and they dismiss me. I had traded in my other car for a second car they sold me and I had to return it becase they could not get the loan funded. I told them I was worried about the funding and they said it would be fine for sure. To this day they keep calling me. I finally gave in and called them back to see if they could help me and they promise they will call me back and they don't. In a week or two they will call again not remembering who I am. They are just hoping to get a loan to stick no matter who it is.

Review: This is by far the worst experience I ever had with a business. The first thing that went wrong was my contract. It was really late at night and I was tired so I just signed all the papers. The next day I looked at it in detail and noticed that they put both of my cars on there to trade in but only deducted the amount they were going to give me for one car. They also put the remaining balance of one trade in on top of the amount for the new car. I understand that is what is usually done but that was not what we agreed to. I called the dealership and explained the problem and they said they will "show me how to read the contract" as if I'm incompetent. Anyway we got that issue resolved and they fixed the contract as I asked.

After about three weeks of having the car the salesman, Angel, called and said I needed a consigner or I need to bring the car back. The next night, Friday October 3rd, I brought the car back because I didn't want a consigner I would rather wait until I fix my credit. Then after I got there [redacted] and a supervisor I think his name was [redacted], (not sure how to spell it) said I didn't need one and they were going to make the deal go through. I already made arrangements to get another car so I asked them to give me a day to think about it. I brought the car back once again on Sunday and said no thanks I just want my trade in back. They said I could keep their car until they get my trade in back because they already took my car to the auction. I declined the offer. I couldn't even believe they took my car to the action without the deal even finalized or without even paying off the trade in. They said they would have my trade in towed back to me the next day, Monday. (It needed to be towed because the engine blew and it wasn't in any condition to drive). So Monday afternoon I sent a text to [redacted] and asked when I should expect the car to be delivered so I can make sure someone is home. I got no reply. Tuesday I called his cell and got no answer or call back. A little later I called the dealership and a man answered and said [redacted] was standing right in front of him and if I could hold. A moment later a woman gets on the phone and said he wasn't there and would call me back. The next day I keep trying to call and speak to someone at the dealership and nobody will talk to me or [redacted]urn any calls. Wednesday night I go in and speak to the supervisor [redacted] again and he said I own the car that I already gave back to them which wasn't true. After a little more talking he said he will call me in the morning to let me know when they will have my trade in. Thursday was another day of no call backs.

Friday October 10th, [redacted] sends me a text saying they got my trade in back but they won't tow it to me because it starts. I explained that the car isn't in a condition to be driven and they already agreed to have it towed to me, I start getting ignored once again. I called the dealership the same day and left several messages for the [redacted]a to call me back to explain why my car won't get towed to me. Never got a call back. The whole weekend I called and talked to several supervisors who said they couldn't help me. On Monday I called and talked to Smiley Elturk a supervisor and he then put me on hold, a couple minutes later he checked in on me then put me back on hold for 40 minutes. I then hung up. The same night I went in to talk to a supervisor, after waiting for an hour without even an acknowledgement from a supervisor I left and arranged my own tow truck.

I will never advise anyone to do business with the Van Chevrolet in [redacted].Desired Settlement: I would like a refund of $210 for the tow truck company I had to pay to tow my car for me. I would also appreciate reimbursement for all the gas I wasted continuously going back and forth to the dealership and the time I wasted trying to get these issues resolved.

Business

Response:

Dear Sir or Madam:Van Chevrolet did speak with [redacted] on 11-04-14 and apologized for any inconvenience that may have been caused and offered a reimbursement of $250 as a gesture of goodwill. [redacted] was happy with Van Chevrolet's resolve. If you have any questions please call me.Sincerely,[redacted]Executive Assistant

Review: I called Van Chevrolet Monday Nov 4th to ask them about a Volkswagen CC that they have for sale for $13,699 and to talk to them about it. At the time the car was getting detailed and unable to be seen. They followed up with me Tuesday November 5th about me coming to see the car. I told them I would be there at 8 pm to look at the car. I also followed up with them that night at 6:45 to make sure that the car was still available and they confirmed that it was. I drove out there and arrived just after 8 pm and was greeted by a salesman right away. I told them that I was there to look at the Volkswagen CC, and they told me that it was sold, and that the gentleman was in financing right now.

The sales men then told me that he is the one that buys cars for the lot and asked if I was interested in him finding me a similar car. I told him yes, and he asked what I was interested in. I told him the car I came to look at with the same specs and same price $13,699. His response to me was would I pay $18,000 for a similar car to that. My response was immediately NO.

I missed a call today Nov 6 from the dealership, and gave them a call back. I talked with [redacted], one of their sales reps who told me that the VW CC WAS still available. I replied saying that I was there last night to look at it and that I was told that it was sold. He immediately started back peddling and told me that an EMPLOYEE (salesman I believe) bought it just before I got there. I clearly had multiple communication with them about the vehicle and they knew that a customer was coming to look at the car. [redacted] also asked if I would like for them to look for a car for me, and I replied no because they do not care about their customers.

I talked with the sales manager who tried to justify an employee buying the car, as well as why the vehicle is still listed as available. He said that because the paper work was still going through that is why the vehicle is still listed as available. They pointed at a CC that was in a customer parking spot with no paperwork on it and said that that was the car that was just sold. I want to believe them that it was but I have my doubts about that as well.Desired Settlement: This is definitely unethical on the part of the dealership, but I believe that they truly did NOT intended on selling this vehicle. I believe that they are using it to get customers on to the lot. I am sure that they have some sort of store policy on this and would like to see it. I hope that the Revdex.com would take a look to see if they are truly a Better Business. I would like to see proof of sale on the specific vehicle. I have picture of the car and the VIN to prove that it is in fact the car that was listed.

They can also find me a similar vehicle same miles (within 5,000 miles) and specs at the same price. But because they wanted to find one for $5,000 more I do not believe they will.

Business

Response:

Dear Ms. [redacted],

Van Chevrolet did sell the Volkswagen that Mr.[redacted] was interested in. The customer put a deposit on the vehicle and therefore Van Chevrolet was not able to sell it. Van Chevrolet did apologize to Mr. [redacted] and offered to continue to look for a similar vehicle for him. We apologize for any confusion. If you have any questions please call me.

Sincerely,

Executive Assistant

We signed a contract and put a deposit down on a used duramax diesel 2011. The dealership wanted us to keep the truck there for a few days so that they could detail it. I had to go out of town and was not able to pick it up until the weekend. They gave me the inspection sheet that was done on the truck, which I have no idea how they put it together but there was so much that was missed. One of the cool things about the truck is that it came with a freight train horn. The grand kids loved that. Just before we pulled into our garage I sounded the horn and it was a normal sounding horn. When I called the salesman about it he said he would call me right back. He called me to advise me the original customer wanted his horn back because it cost him $2,000.00. I advised the salesman that, that was stealing from me, it was no longer that previous clients truck. I even went up to the dealership to speak to someone about this and no one would do anything about this. Basically said there is the door. One of the managers even left the room while I was talking g to him.

After having a car accident which totaled my vehicle, I was in search of a replacement of the same model vehicle. I found an online listing for a 2010 Mazda 3 at Van's Chevrolet. I called to ask if it was still available and then went to look at the vehicle in person.

The car was not ready to be shown to anyone: It was still full of literal trash from the prior owner. There was no advertised sticker price on the vehicle. I was completely put off by the trash in the car! But, based on the listing,it was a good deal.

I went ahead and spoke to a salesman, [redacted], about my financing options and asked to see the Carfax paperwork on it. I went ahead and worked with someone in their finance department to negotiate a sales contract. I was not picking the vehicle up that day, as they were going to give it a thorough pre-sale clean-up. When I returned for the delivery of the vehicle on August 15, 2013, I was told that the original contract had to be re-written, due to the original lender denying the request to finance me. The rate was lower, according to the financial personnel I met with. However, I was never given a copy of the original contract I had signed, nor was it offered for me to view at that time. I was asked to sign a new contract before delivery could be made. It seemed fishy to me and I am still not certain the amount didn't increase between the two.

The vehicle had almost NO gasoline in it when I picked it up. I was tired and hungry and didn't want to spend anymore time at the dealership, otherwise I would have turned back around and had them fill the tank. I wish I had done so now. This past weekend I was in the area (I live in Tempe) and I phoned early in the morning to ask if they could fill the tank for me, as they verbally agreed to do the day I picked up the vehicle (Aug. 15, 2013). They told me to bring it over and it would be handled in a timely manner (approximately 15 minutes). I drove the vehicle there in person to have this simple task fulfilled and was denied. The used car department employee said that they had already done so at the time I came in to pick up the P.O. They refused to cooperate. I left very angry and told them that never happened. They said their computer systems "were down" and that they couldn't check their records. It sounded like an excuse to me. My salesman, [redacted], was there. He refused to make direct eye contact with me and didn't speak to me. He looked down at the ground. I was furious! I told them I was going to send a letter of complaint.

The vehicle had a cracked windshield and I was told by my salesman that someone would be contacting me to meet me and replace it (a mobile service). It would be another week and a half before I did finally get a call from the window replacement service. I had to repeatedly contact Van's Chevrolet to follow-up on this and remind the salesman that I hadn't had the windshield replaced yet.

Not even a week after delivery, my one and only car key snapped into two pieces as I removed it from the ignition. I had a full warranty on the vehicle. I called to speak to the salesman about getting a new key. He put me on hold and said his manager authorized the replacement at their cost. I made arrangements to visit a Mazda dealership in my area of town the same day. When I arrived to get the key replaced, I was told that Van's Chevrolet had not authorized a P.O. which would allow me to get my key replaced. I left feeling very upset and disappointed. It took four full weeks before this situation was resolved, mostly because of my work schedule and conflicts with timing to get the key. I ended up having to drive all the way back to Van's Chevrolet in North Scottsdale to physically request and pick up the P.O. Both service department personnel at Berge Mazda and Van's Chevrolet voiced their mutual distrust of one another. At Berge I heard, "If I don't get this P.O. I won't get the money for the key." At Van's the Service Dept. Manager, "I don't want them to take advantage of us." He argued with me about having been contacted by Berge Mazda, saying nobody had talked to him. I know for a fact that they were contacted because I stood there and listened to the phone call. The Berge Mazda service department employee told me he had even sent an e-mail out but it was never addressed. It seemed apparent to me that auto dealerships in general dislike and distrust each other. Not my problem. I didn't need nor want to hear their petty bickering attitudes about one another. I simply wanted the promise I was given to be fulfilled and to have a key that wasn't broken.

Additionally, I was verbally promised by my salesman that I would receive an owner's manual from the dealership. That has not happened. I mentioned it when I was trying to get my gas tank filled but received no response from him.

Overall I would say this is my WORST experience dealing with an auto purchase. I will never recommend this company to anyone. And if I need service in the future, I may feel uncomfortable taking the vehicle to them. I don't trust them. They have ZERO integrity given how many times they refused to cooperate and provide customer service at an appropriate level of meeting a modicum of "Satisfactory."

Review: I purchased a preowned (2013 Chevy convertible Camaro) 4 months ago the car had 16,000 miles on it when purchased ... I have put on approx 10,000 miles since I bought the car, before driving it off the lot I asked my salesman to please have the car completely gone through as I was worried about possible front end issues, the salesman stated he had the car completely inspected and that there were no issues. I was also promised that they would fix the latch on the inside of the car for the convertible top and that they would realign the convertible top, as the cover does not fit properly due to bad alignment on the convertible top ... Every time I call customer service they never have a loaner vehicle available for me to bring it in to have these problems taken care of. In January 2015 I brought the car to the dealership for an oil change and tire rotation I was in and out in record time. 4 days ago I took my vehicle To a different place to have the oil changed and the service person brought me out to address some safety concerns with my car he first showed me the back tires which both have belt separation , then brought me to the front two tires which have severe inner wear and the car is in bad need of an alignment he also pointed out to me that the splash guard which is vital to protecting my motor and belts and such is "missing" the only other place this car has had the oil changed was the dealership!! The service tech said the amount of miles currently on my car does not warrant that kind of wear in the tires. He wrote up his findings in a report which I took to the dealership the same day and presented to the salesman who sold me the car, of course he acted concerned and told me he would take care of it and then rushed me out the door. The next day the salesman ([redacted]) called me and said someone by the name of ([redacted])would be calling me to set up an appointment to look at the car never was called that day . Two days later still haven't been called by anyone at the dealership to address this safety issue, so Icalked the dealership and asked for the number to their corporate office they refused to give me the number and instead directed me To a girl named [redacted] she assured me this issue would be taken care of before it escalated... While waiting for her to call me back the salesman [redacted] called me and started yelling at me and being rude stating he was taking care of the problem and did not appreciate me going over his head , [redacted] then called me back while on the other line with [redacted] and I infirmed her that the salesman was on the other line yelling at me... She stated she would take care of it and make sure he didn't call me again. She stated ( [redacted]) would be calling me to address this matter... A couple hours later [redacted] called me and stated that the inspection that they did prior to me picking up the car stated the tires had acceptable tread on them and the fact is I have put 10,000 miles on the car he stated that every car needs an alignment every 10 to 12 thousand miles and that most likely it is my fault that it's out of alignment ... I then asked [redacted] if his report stated weather or not the splash guard was on the car upon inspection [redacted] stated his report did not specify whether it was or wasn't on there. I then told [redacted] that if a thorough inspection was done of the car prior to me picking it up then someone should have known if vital pieces of the car were missing... [redacted] had nothing to say other than we are not responsible and it's not our problem it's your responsibility you have owned the car for 4 months and put 10,000 miles on it then proceeded to hang up on me. I've dince learned that [redacted] is the general manager for VanChevrolet all staff I dealt with other than [redacted] were rude and unprofessional... They also sold me a bogus "service Plan" that promised free oil changes and tire rotation but the service department has no record of this service plan... The tires on this car alone are a huge safety issue and I believe they sold this car to me knowing it had bad tires and missing parts ..... None of these issues were brought to my attention by the service department at VanChevrolet when I had an oil change and tire rotation in January 2015 all very serious issues and possibly life threatning as I drive freeways daily for my job.. My service advisor at the other shop I took it to four days ago for an oil change said this isn't something that happened with the tires in the 10,000 miles u have drove it ... It's an existing problem ...there are shady business practices going on at this dealership and I now have approximately 1300.00 dollars in repairs coming out of my pocket for s vehicle I purchased 4 months ago.Desired Settlement: I would like a full refund for the cost of 4 new tires an alignment and a splash guard plus the labor I'm paying another shop to fix these problems. I would also like to know if in fact I was charged for a service plan that included free oil change and tire rotation and if I was I would also like that refunded.

Business

Response:

Ms. [redacted] purchased a used 2013 Chevrolet Camaro from Van Chevrolet on 11-18-2014 with 16,392 miles on it. Ms. [redacted] has since then put 10,000 miles on her vehicle. Van Chevrolet explained to her that before she purchased the vehicle it went through a safety inspection. The sate inspection indicated her tires were well within the safety limits and did not need replacement. Van Chevrolet also explain that there is a 15day/ 500 mile warranty on any safety related items and that she had surpassed that warranty. Van Chevrolet will not reimburse her the cost of replacing the tires. Also, if Ms. [redacted] is unhappy with her extended warranty that she purchased she can fill out a cancellation form and we can submit it to the warranty company for a reimbursement. We apologize for any confusion. If you have any questions please call me.Sincerely,[redacted]Executive Assistant

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I read the response from Van Chevrolet... I am not accepting the response because of the findings from the 3rd party shop... If Van's had indeed did a "safety" inspection of my car... They would have found the fact that the two rear tires had belt separation which is NOT caused or have anything to do with the 10,000 miles I have put on the car since having it... They continue to bring up the fact that I have put 10,000 miles on it in a short amount of time ... But as I have explained many times I drive daily for my job ... The amount of mileage is irrelevant to the fact that they sold this car with bad tires the car was in bad need of an alignment which I believe was the case when I drive it off the lot because of the way it drove when I test drove it which is why I asked to have it re -inspected in the first place!! They stated that they told me about a 500 mile/ 15 day satisfaction with the inspection?? This is the first time I have heard that... When I read it in their response...this is something they just came up with.. I was never provided with a copy of the safety inspection they supposedly did stating the amount of tread that is supposedly acceptable to them, To sell the car that way. Since having the car repaired at MY expense the car now drives the way it should have in the first place like a new preowned car ... The fact is Vans Chevrolet does not want to take responsibility for the fact that they sold this car with tires that essentially could have cost me my life with the condition they were in , which by the way I have photos of ..any professional inspector could see that these tires were defective and in bad shape and in no way possible did the 10,000 miles I put on the car post purchase would have caused this kind of wear on them... I expect Van's Chevrolet to own up to their responsibility of reimbursing me the cost of the tires and Alignment that the car needed upon purchase ... The amount they would have to reimburse me for tires and an alignment is much less than what it would have cost had I lost my life in this car due to their gross negligence.

Regards,

Business

Response:

I attached a copy of Ms. [redacted]’s purchase information such as the date of the sale and the mileage. I also attached a copy of the notes from technician on the safety inspection done on this vehicle which states the tires had 7/32nds and a copy of a General motors pre-owned certification checklist that states the tires have to have a minimum tire tread depth of 5/32nds. Van Chevrolet did not sell Ms. [redacted] her vehicle with unsafe tires. They were within a safe tread depth at the time of sale. Again, Ms. [redacted] did put over 11,000 miles on her vehicle since she purchased it. We apologize for any confusion. If you have any questions please call me. Sincerely,[redacted]

Review: I got a 2011 Nissan Sentra from Van Chevrolet on October 23, 2011. I put a down payment of $2400 cash on the car. On October 25th I had to pay $175 to get my brakes done on my car. On October 31st my car wouldn't start so I had to buy a brand new battery for $100. So not even a week of having the car I started having lots of problems with it. Contacted the dealership and they wouldn't reimburse me and never offered to fix anything. Every since I drove off the lot the finance department has called me five or six times a day to get information they "forgot" to get before I drove off the lot. I finally have them come pick up the paperwork and they continue to call saying my loan hasn't been approved they need more info. On November 12,2013 I contact the dealership trying to get my refund for the down payment and to return the vehicle since they keep telling me that my loan isnt approved and they have a deadline to get information from me. They refused to give me a refund and kept telling me I have to speak with another company and they can't refund anything. The whole experience has been terrible. I just want my money back and they can have the vehicle. Its not worth it.Desired Settlement: I put $2400 in cash down on the car. Had to do repairs on the car within two weeks for $275. If possible I would like $2675 refunded to me.

Business

Response:

Dear Ms. [redacted],

Ms. [redacted] did not complete her bank interview and therefore Van Chevrolet was unable to obtain financing for Ms. [redacted]. She did return the vehicle and Van Chevrolet did refund her down payment. If you have any questions please call me.

Sincerely,

Executive Assistant

Review: I have tried numerous times to get final copies of the documents I signed when I bought a truck from this dealership. I signed 10 to 15 documents; sales contract, Certified Pre Owned agreement, ETC.... and for some reason no matter how many times I request to have them mailed to me I have received no results. As of today, I contacted the sales man ([redacted] Finance ([redacted]) and manager ([redacted]). I signed final documents on 9/9/14 they received them on 9/10/14 at 0930am. My last contact was Thursday, September 25, 2014. I was told they had already been mailed out, that was not the case. I waited until 9/30/14 to make sure so times mail runs slow. Its been 20 days since I completed the documents and I feel that is more than enough time to complete this simple process of mailing out the docs.Desired Settlement: Send me my final copies of all the documents I signed.

Business

Response:

Dear Sir or Madam,

Van Chevrolet apologizes that [redacted] has not received his paperwork from his purchase yet. We will have his paperwork sent Fed Ex overnight.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

When I signed my documents for van cherolet all documents had a customer copy. All copies looked like the original; I receiced a copy machine copy not the customer copy. I have no idea why this is so hard for the dealership to send me my orginal copies I signed. The contract was yellow, the CPO agreement was blue.

The dealership is refusing to send those copies, that was the reason for the complaint to the Revdex.com. Where are those copies???

Regards,

My husband and I bought at Chevy Truck from Van in 2011. Since then they have called just about every week for 3 years asking us to trade the truck in and buy a new vehicle - to the point it was down right rude to pester us so much. Recently we got a call from the [redacted] dealership next door that is affliated with the Chevy dealership. We told them that our credit was not where it needed to be but we did need to get an additional vehicle for our son who will be graduating soon. They said that they could get it done - no problem. We went in last week to get a truck. Mentioned that we had another vehicle that we were in the hole in and really wanted to purchase a new car and trade it in as well. That was no problem either. They said that they do over 500 loans per month and they can get any deal done - even with not great credit. We told them we wanted to do the truck more than the car but they did not have a truck that we wanted on the lot so they were going to bring it in from [redacted] and we could go ahead and sign the paperwork on the car. So we signed on the car on Wednesday night and planned to return on Thursday to sign on the truck. We went back on Thursday night and they asked us to resign the paperwork on the car that the Bank changed the final rate. So we signed that and were ready to sign on the truck. [redacted], the original sales guy we were assigned to said that the truck had not made it in yet so we were going to have to wait until Friday. We asked if there were any of the Chevy models on the lot that we could look at since we were leaving Friday to go out of town - there isn't much difference between the [redacted] and the Chevy trucks. They "checked their computer" to see if there were any on the lot. [redacted] sent another sales guy in to tell us that there were none on the lot. My husband and I walked over and found that there were 6 like we wanted in the Chevy version. As we were walking back to the [redacted] side we saw the initial sales guy, [redacted], and went back over to the Chevy side to show him the trucks that we found that were "not on the lot". I must mention that the night before [redacted] told [redacted] outside the office we were sitting in that he owed him [redacted] for our 2 car deal. We walked back into the office at the [redacted] side at [redacted]'s request. He came back out and told us that they were still working with the Bank that they did not approve us for the truck but that they knew they would get it done and asked us to come back on Friday - that it was year end and he had to get our deal done. So the truck that was in route from [redacted] that hadn't made it really wasn't the reason. When my husband went back on Friday they said that it was declined. My husband and I knew going into this that it would be hard to do but I have never in my life been so shocked by how people can just flat out lie. There was no reason to lie.
My husband had them take the car back and refund the thousands of $'s we put down on it. They said that we should be happy they were willing to take the car back that they didn't have to.
I have never seen such a lack of character in a group of people that I experienced at this dealership and will tell everyone I can not to shop there. These salespeople are the ones that give all car salesmen bad names. You don't make sales by being shady. In the end it will impact you in a negative way.
On Monday after we still had not been refunded for the down payment I called to check on why it had not been refunded. They let me know it would take a few days... I spoke with [redacted]. I also mentioned to him [redacted] in hopes that maybe they will do some research on [redacted]) they said they had never heard of that. They were unfair and deceptive and should really be repremanded for how they treated us.

I have had such a diffiult time getting them to follow through with promises made. The only person who was helpful was [redacted] in Sales. I am still waiting on information and a check from them and I get no returned calls or texts. They also messed up my payoff on my trade in loan and not only did I have to pay out of pocket for the balance, it took them 30 days to do it so if I didn't pay out of pocket that day I found out, it would have been reported to the credit agency. Totally not acceptable. By the way, this is all after I bought my daughter a car there a month before and this is the repeat service I get? Insane.

Review: Van Chevrolet has a 2009 Mazda Tribute I SportStock #: [redacted] at 7, 997. I called and inquired and they said they still had it. However, I showed up at the dealership and they couldn't find it. They asked for the stock number and VIN, which I provided and they "went to check their back lot" however, they couldn't find it. Meanwhile, they offered me an Chevy Equinox that was WELL over 7,997 (they wouldn't give me an exact price). Reviews on [redacted] show that this is an ongoing problem with them. Also, they said they couldn't work with my finance company and they are on the preffered dealer list with them! I will also be submitting a separate complaint because they said they were doing a "soft pull" and it was a hard pull.Desired Settlement: I would like them to produce the car and issue an apology for their bait and switch and deceptive practices. The car is still listed as of 8/1/2013 so they cannot say it has been sold.

Business

Response:

Dear [redacted]

The vehicle that [redacted] is looking to purchase is available. Van Chevrolet was unable to locate the vehicle the day she arrived. Van Chevrolet has since then located the vehicle and is currently trying to contact [redacted] will try calling [redacted] again in hopes we can come to a purchase agreement on this car. We apologize for any confusion. If you have any questions please call me.

Sincerely,

Review: I first went in to trade in a Nissan Armada and upgraded to a Chevy Silverado. To the best of my knowledge I would say 2 months later after I did the trade in for the Silverado I had received a refund check in the amount of $588.39, which was from the GAP Insurance thyat we had on the Nissan Armada and had also added to the Silverado. I cashed the check about a week later. Several months later, aprox: 8 or so months later received a later saying there was a check in the amount of $588.39 that was sent in error, to me. The check was actually supposed to be sent to Van Chevrolet. I have never had this happen before, this is not the first time I purchase or trade in a vehicle from a dealership. I've had a refund check returned to me from a Gap Insurance and that was the end of it. Of coarse I did not deal with Van Chevrolet. So now the problem is that I have an attorney's office hounding me down to pay back the check amount that was sent in error, and if I don't pay the 588.39 dollars it will be put on my credit report as a collection. Iam very frustrated and angry that this happened. I honestly don't think taht it was sent in error, you dont say heres $588.39 dolars and several months later say oops I that was a mistake on our behalf but I want our money back. SERIOUSLY. In the letter I received it also states that if I don't get this matter resolved in 30 days it will be sent to a credit agency. please help with this matter I don't think this is the way a dealership should be handling this. If they made the mistake that has nothing to do with me that's completly their fault.Desired Settlement: My desired outcome is for this to be completly voided and if for some reason has been put on my credit to be taken off ASAP.

Business

Response:

Dear [redacted],

[redacted] did trade her Nissan into Van Chevrolet on 12/11/11 and purchased a Chevy Silverado. At that time [redacted] did purchase a new Gap policy for her Silverado and signed and agreed to use the refund from her Gap on the Nissan to pay for the new Gap policy. The Gap insurance company sent the check to [redacted] in error. Van Chevrolet did notify [redacted] of this error on 3/22/12 by letter and again on 5/3/12 via phone call. Please see attached letter. Van Chevrolet has not contacted [redacted] since May 2012. The Gap company, Advantage is the company that [redacted] needs to contact to correct her concern not Van Chevrolet. We apologize for any confusion. If you have any questions please call me.

Sincerely,

Review: I purchased a New 2014 GMC Acadia on May 4th and on May 8th I contacted the finance department to check to make sure everything went fine on my financing. The finance officer stated that everything is ok and will be financed through [redacted]. So on May 17th I went to get the front windows tinted which cost me $80.00. I then received a call from Van GMC's on May 22nd. The Finance department wanting a large downpayment and restructuring the financing on the vehicle. I refused and they wanted me to bring the vehicle back. I did and I was upset because I purchased window tinting on the vehicle for $80.00. I asked about it. The sales manager [redacted] Stated that they would cut me a check for the $80.00 and made a photocopy of the tinting receipt. I would have never had tinted the windows if I was not told that everything was finalized on the vehicle!Desired Settlement: I want my $80.00 refund on my Window tinting as promised. It was not right that they let me drive home in a vehicle before it was fully Financed.

Business

Response:

Dear Ms. Glass,

[redacted] did come into Van Chevrolet on 5-4-2014 to purchase a new vehicle. At that time [redacted] did sign a contract that states the agreement is subject to bank approval. Van Chevrolet was unable to obtain financing for [redacted]. Van Chevrolet has reimbursed [redacted] for the expense of the window tint. We apologize for any confusion or inconvenience. If you have any questions please call me.

Sincerely,

executive Assistant

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have never received any form of compensation for the window tint. I would like to see proof of the check that was mailed to me and also being cashed by me. If they say I received the check.

Regards,

Business

Response:

Dear Ms. Glass,

Van Chevrolet did send [redacted] a check however, we see it has not been cashed and we have not received it back in the mail. Van Chevrolet did stop payment on the check and reissue a new one. It will go out via overnight [redacted]. He should receive it tomorrow. We apologize for any confusion.

Sincerely,

Executive Assistant