Van Chevrolet

Dear Ms. Glass,

Van Chevrolet did send [redacted] a check however, we see it has not been cashed and we have not received it back in the mail.  Van Chevrolet did stop payment on the check and reissue a new one.  It will go out via overnight [redacted].  He should receive it tomorrow.  We apologize for any confusion.

Sincerely,

Executive Assistant

Ms. [redacted] did dispute the charge with her credit card company and Van Chevrolet is choosing not to pursue the bill with Ms. [redacted] anymore. .  If you have any questions please call me.Sincerely,[redacted]Executive Assistant

Van Chevrolet did try to order factory floormats for Mr. [redacted] and General Motors has discontinued making them for his model year. Again, Van Chevrolet will reimburse Mr. [redacted] for the floormats that he purchases. We apologize for any inconvenience. If you have any questions please call me.Sincerely,[redacted]

The extended warranty that Mr. [redacted] purchased does start from the factory in service date and not the date of purchase.  Mr. [redacted] can cancel the warranty and Van Chevrolet will refund the full amount that he paid for it.  If this something he would like to do he can contact me...

directly at ###-###-####.  We apologize for any confusion.Sincerely,[redacted]Executive Assistant

Dear Ms. [redacted],

Ms. [redacted] purchased a vechicle from Van Chevrolet on 6-6-14.  It is Van Chevrolet's policy to receive funding on the purchased vehicle before sending the payoff for the vehicle that was traded in.  Van Chevrolet did receive funding from Ms. [redacted]'s...

leinholder on 6-24-14 and the payoff will be sent via [redacted] on 6-25.  We apologize for any confusion.  If you have any questions please call me.

Sincerely,

Executive Assistant

Dear Sir or Madam;Van Chevrolet does not have any record of promising Ms. [redacted] any window tint when she purchased her vehicle over a year ago.  We apologize for any confusion.  If you have any questions please call me.Sincerely,[redacted]Executive...

Assistant

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The custom Corvette floor mats were in the car before they detailed it and missing when we took delivery. We told [redacted], the service manager for used cars right away and he said he would get us factory replacements or new ones. I checked online and they do make mats to fit the car. We brought the car back twice to have the moulding fixed that holds the back part of the removable top in place, and both times we got it back fixed. Also we were told they would not fix the lumbar supports in the passenger seat because it was too expensive after telling us there was nothing wrong with it. I have substantiating paperwork. This company could care less about your concerns once the car leaves the lot regardless what was promised!

Regards,

I attached a copy of Ms. [redacted]’s purchase information such as the date of the sale and the mileage.  I also attached a copy of the notes from technician on the safety inspection done on this vehicle which states the tires had 7/32nds and a copy of a General motors pre-owned certification checklist that states the tires have to have a minimum tire tread depth of 5/32nds.  Van Chevrolet did not sell Ms. [redacted] her vehicle with unsafe tires.  They were within a safe tread depth at the time of sale.  Again, Ms. [redacted] did put over 11,000 miles on her vehicle since she purchased it.  We apologize for any confusion.  If you have any questions please call me. Sincerely,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did speak with [redacted] on Friday 20 June, 2015. The repairs were not completed by Van Chevrolet however, I had to go to a different repair center. [redacted] agreed to pay out a certain amount and that amount was not fulfilled and I contacted her today to find out about the discrepancy and so far have not been able to reach her. I left a voicemail and can reply back to you once I find out the information. Thank youRegards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Attached are 2 documents showing a diagnostic code P0440 same code on Van's invoice [redacted].  [redacted] report done on 1/14/15 same day visited Van complaining the "check engine light" had not been fixed.   [redacted] was not interested in reviewing this document.  First system check for this code is a defective or loose gas cap.  On 2/4/15 had a second opinion done by [redacted].  Per their invoice [redacted] diagnostic code P0440 replaced gas cap and light is off. Notes that if check engine light comes back on that the next step is to do a smoke test of the evap. system.  Same steps outlined per [redacted] report.  Both merchants quoted that a "faulty" PCM would not be the cause of a check engine light on.  Van Chevrolet replaced a part that was not a function of the problem my mom came in for.  The car had no other problems other than a check engine light on that is now fixed with a new Chevrolet factory gas cap for $29.85 from [redacted].I want a full refund for the invoice [redacted] for the part# [redacted] and labor costs associated with its replacement.Regards,[redacted]

Dear Sir or Madam:Van Buick GMC did work with Ms. [redacted] to trade her out of the vehicle she was not happy with and put her into a new vehicle. She is completely satisfied at this time.  If you have any questions please call me.Sincerely,Trena...

M[redacted]

I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 When I signed my documents for van cherolet all documents had a customer copy.  All copies looked like the original; I receiced a copy machine copy not the customer copy.  I have no idea why this is so hard for the dealership to send me my orginal copies I signed.  The contract was yellow, the CPO agreement was blue. 

The dealership is refusing to send those copies, that was the reason for the complaint to the Revdex.com.  Where are those copies??? 

Regards,

Dear Ms. [redacted],

Mr. [redacted] has not been to Van Chevrolet with this Pontiac in over 4 years.  Van Chevrolet is unable to defend Mr. [redacted]'s claim.  Mr. [redacted] is well out of any manufacture warranty at this time.  If you have any questions please call me.

/>

Sincerely,

Executive Assistant

Dear Ms. [redacted],

I spoke with Mr. [redacted] and apologized for the lack of customer service he received.  I did receive his cancellation for his warranty and told him I would email him a copy of the refund check that will be going to his bank.  We apologize for any...

inconvenience.  If you have any questions please call me.

Sincerely,

Executive Assistant

Hello,
The difference between what I signed and what I was told is unbelievable. Also, nobody offered me for free oil changes. Justin called me and was very rude, condescending,  and accusatory. He said he could send me some oil change coupons that would only be good at his location and I requested a return call from the general manager, Smiley.  I spoke with Kelly, the customer relations manager two different times following my conversation with Justin and she assured me that she would have the general manager call me. He still has not done so and it is over a week later. As you can see just from this experience the communication chain is clearly broken within this company,  or they ignore customers that they don't want to deal with.  This entire problem goes back to the fact that Travis, the finance manager, lied to my husband and I not only about what we were going to be receiving as far as maintenance and protection of our vehicle, but also about required coverages that were never actually required by anyone.  The general manager told me that they would go back and check surveillance tapes because they record all conversations that are had in the finance office. I am very interested in those tapes if they actually exist. I don't understand how a company can treat their customers this way, especially a customer that purchased not only one but two vehicles from them and is only asking for what was promised to them from the dealership.

Dear Sir or Madam:Van Chevrolet did speak with [redacted] on 11-04-14 and apologized for any inconvenience that may have been caused and offered a reimbursement of $250 as a gesture of goodwill.  [redacted] was happy with Van Chevrolet's resolve.  If you have any questions...

please call me.Sincerely,[redacted]Executive Assistant

I asked for owner or gm to call me and apologize and I want in writing that I am removed from list.

I did receive Mr. [redacted] voicemail and returned his call today.  He did not answer so I left him a voicemail.  I explained that when we talked on Friday I offered to remiburse him his first car payment.  I asked if it was around $400. He said he thought so and he would get back with me after he spoke with his wife.  Mr. [redacted] called me back and said he and his wife thought 2 car payments would be better.  I agreed to 2 car payments.  Mr. [redacted] car payment is 364.93 so we sent him a check for $729.86.  Van Chevrolet did not have an oppurtunity to do the repairs on Mr. [redacted] vehicle because he did not want to drive to Scottsdale from Tucson.  I verified with Mr. [redacted] that the repirs were done and that there were no out of pocket expenses to him.  I apologize for any confusion.  If you have any questions please call me.Sincerely,[redacted]Executive Assistant

I apologize that I have not provided a follow up response to this complaint.  Smiley, the General sales manager did contact Ms. [redacted] and apologized for the confusion.  He also offered her oil changes at no cost to her to cover the next two years.  She was satisfied with this resolve.  If you have any questions please call me. Thank You, Trena M[redacted]

[redacted]I wanted to give you an update.  I called [redacted] on Friday and told him we would take care of the repair.  I informed him he could take it to the dealer he was dealing with and that we would pay them directly.  If you have any questions please call me.  Thanks you again for your help.