Van Chevrolet

Dear [redacted],Van Chevrolet spoke wit [redacted] and addressed his concerns.  Van Chevrolet will refund [redacted] $370 which is a refund difference from his extended warranty that he cancelled.  [redacted] says that he is satisfied at this time.  If you have any questions please call me.Sincerely,[redacted]Executive Assistant

Dear Sir or Madam:

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Mrs. [redacted] did purchase an extended warranty from Van Buick GMC, however she did not purchase the maintenance plan. Please see attached documents showing what Mrs. [redacted] accepted to purchase and what she dec[redacted]d to purchase. Mrs. [redacted] did have from the manufacture 2 years covered oil changes. Van Buick GMC did offer Mrs. [redacted] four free oil changes at our service department as a gesture of goodwill. We apologize for any confusion. If you have any questions please call me.

Sincerely,

Trena M[redacted]
Executive Assistant

Dear Ms. [redacted],We apologize that Ms. [redacted] continues to receive calls from Van Chevrolet after requesting to be placed on our do not call list.  Van Chevrolet did remove Ms. [redacted] from all call list and put her on the do not call list.  Ms. [redacted] should not receive any...

more solicitation calls from Van Chevrolet.  If you have any questions please call me.Sincerely,[redacted]Executive Assistant

Review: On 10-15-14 I traded my 2014 [redacted] for a 2011 [redacted]. After turning in my keys to my [redacted], I left the Van Chevrolet dealership without my newly purchased [redacted]. I did this so that they could perform some minor repairs on the car. Three days later I went back to Van Chevrolet to pick up my [redacted] and then tried to fuel it up across the street from that dealership. At that point, I realized that the check engine light was turned on. This showed a fuel system malfunction, so I returned to the dealer immediately. The used car manager, [redacted], said to bring it back soon so they could fix the problem. As it was Friday late afternoon, at the time, I returned the car again on Sunday to have it repaired a second time.

At that point, I had only had the [redacted] in my possession for one day and was not happy at that point with how my experience was turning out. Due to this, I called the finance department to see if I could back out of the deal and get my [redacted] back. The response from finance was that they would look into it—they never returned my call.

Monday afternoon the salesman ([redacted]) called me and said that he took my [redacted] on a 30 mile “test” drive, and told me nothing was wrong with my car. The trip meter read after I got the car back from repairs (more than a week later) showed that the dealership had actually put on 74 miles while they had it for repairs, and after they claimed there were no codes and no problems. He also had the nerve to tell me that it is a used car and that I got what I paid for! At this point I got very angry because why was a salesman in the shop deciding whether the car needs repairs and “test” driving my car? Isn’t that the job of the mechanic? I felt that because I have warranties (that I paid extra for!), and because I had just barely acquired the car, that they were responsible to fix whatever problems were happening. Keep in mind, [redacted] (used-car manager) told me they would fix the problems if I brought it back in, and then I got the call from the salesman telling me they were not.

Then, I called the general manager of the store and was transferred to his assistant. She informed me she would call me back but also never did. [redacted], the used-car manager mentioned above, called me reassuring that he would handle it. Once again (while waiting to hear back from [redacted]) I continually tried to reach finance with no success and no return calls after leaving voicemails. Days later, on Wednesday the 22nd, [redacted] in finance answered the phone, I was told yet AGAIN, that he (and the department) would look into it and call me back but I never got a return call! Friday, the 24th, two days after talking to [redacted], I tried to call in to finance four times. Finally I got [redacted] in service on the line, and he tells me no work had been done on my car; service hadn’t received the okay for the work 8 days after I dropped it off. Which means that the [redacted] still hadn’t been fixed regarding the repairs I brought it in for (the fuel system malfunction as well as other minor repairs like a window tint streak, orange paint on my mirrors, a rubber lining that was falling off, and a gas cap that wouldn’t screw on). Additionally, I think finance wasn’t returning my calls because they were biding time waiting until my [redacted] loan was paid for by the dealership, which would remove any chance that I could to get it back at my same rate.

I then called to talk to the general manager, who wasn’t in his office. Then afterwards, [redacted] called me and informed me that if I try to reach the general manager again that he would not fix anything on the car. What [redacted] said borders on blackmail—holding my repairs for ransom because he didn’t want me to talk to the GM. After my car sat in their shop for more than a week, no work was done on it.

They then, after that week, fixed the fuel sensor problem. I’m not sure what can be done at this point. In all it was terrible experience: they sold me a car that needed repairs, and then refused to repair it for over a week (keep in mind I had bought the additional warranties). I think the worst part of it was the fact that they put 74 miles on it through “test” driving. I can only imagine what kind of test-driving they were doing. Not only that, but they had told me they only put on 30 miles, which is still ridiculous.

I want what’s fair, so Van Chevrolet, I’m talking to you now: I would like you to either provide me with a replacement [redacted] (the one I currently have is in better shape now since some repairs were done), or to give me back my [redacted], or a replacement [redacted]. Any route you decide I’d still like the ~$6500 I paid in fees originally to make this trade happen, as this experience has been terrible and like nothing I expected from your company. The Revdex.com categorization of this complaint is generous since it is limited to one, but this whole ordeal could fall into several. For example, customer service (Finance Department) failed to provide assistance; inappropriate behavior by customer service personnel [redacted] for “test-driving,” calling me to tell me I got what I paid for, the 74 miles added to my car, and [redacted] for holding my repairs for ransom; failure to respond to customer service phone calls (Finance department); failure to honor warranty; dispute regarding warranty coverage; product I purchased was defective; unreasonable or excessive delay in repair; and there are more that apply.Desired Settlement: I would like you to either provide me with a replacement [redacted] (the one I currently have is in better shape now since some repairs were done), or to give me back my [redacted], or a replacement [redacted]. Any route you decide I’d still like the ~$6500 I paid in fees originally to make this trade happen, as this experience has been terrible and like nothing I expected from your company.

Business

Response:

Thank you again for bringing Mr. [redacted]’s complaint to our attention. Mr. [redacted] did purchase a Used 2011 Chevrolet [redacted] from Van Chevrolet on 10-15-2014. Mr. [redacted] did bring the vehicle back the following weekend with some service concerns. Van Chevrolet did address Mr. [redacted]’s concerns. (Please see attached R.O.). We apologize for any inconvenience. If you have any questions please call me. Sincerely,[redacted]Executive Assistant

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They said I had the vehicle for a week, that's a bald face lie. I signed the papers with the agreement that they would fix everything with the vehicle, I never even took it home until a week passed, it was in there body shop, then when I got it to take it home for the first time alarms were going off, I made it across the street to the gas station. I took it back, look at my complaint. There absolutely lieing...

Regards,[redacted]

Business

Response:

Van Chevrolet did address Mr. [redacted] concerns at the time of sale and after the time of sale. If he still has concerns with his vehicle he can bring it to our service department so we can take a look at it. We apologize Mr. [redacted] is unsatisfied at this time. If you have any questions please call me.Sincerely,[redacted]Executive Assistant

Review: On September 15th I purchased a used [redacted] from Van Chevrolet. The week of October 13th, I telephoned the dealership 3 times to inquire as to where my [redacted] license plates were at as I have not received them. Even after those 3 calls that week, Van Chevrolet did not respond. I was finally able to contact my sales person [redacted] and he told me that the plates were "on the way" Here it is now, October 28th and the temporary license plate is expiring on 11/1/14 and my credit union has not received my title.Desired Settlement: It would be nice for someone from Van Chevrolet to follow through, find out where my plate is at and when I will ACTUALLY receive it. This is redicilious that I have to chase down people at a multi million dollar dealership to obtain my plates. If I cannot get my plates by 11/1, I am going to need ANOTHER temporary plate so I can drive the car I paid $30,000 for.......

Business

Response:

Dear Sir or Madam:Van Chevrolet did process [redacted] registration with the state of [redacted]. It does show that the resitration and plates were sent to [redacted] on October 28th. [redacted] should have her plates before her temporary plate expires. We apologize for any delay. If you have any questions please call me.Sincerely,[redacted]Executive Assistant

Review: I purchased a brand new 2015 Yukon Denali on 8-14-15. In the transaction the dealer agreed to install a sunroof. I asked if the installation would be done in house or out-sourced. The salesman Ron D[redacted] said it would be done in-house. He told me to go see John and he would take care of it.

I brought the vehicle in on 8-18-15 to have the sunroof installed and I picked it up on 8-19-15 with the job completed and a dent in the roof of the vehicle.

On 9-4-15 I noticed bubbling and clumpy paint on the roof of the car and immediately went to the dealership. When I pulled up I was greeted by 2 salesman, Richard G[redacted] and Ron D[redacted]. I expressed that I was very upset and wanted to talk to a general manager. Then the manager named Smiley came out and told me not to worry, just take it over to the body shop and see what they have to say. I told him that he could take it over to the body shop because I don't care...I want a new car that is defect free. That is what I paid $66K for. Smiley reassured me that when I want to trade the car in he would be very generous with me because of this hassle. I appreciated the offer but I would like to keep my options open to being able to trade my car in else where in case I do not want another GMC product and not be faced with having to take a loss of value due to the paint repair.

At this point, I am very disappointed because the obvious defect was never brought to my attention by anyone when the sunroof was installed. I feel the attitude was...what she doesn't know won't hurt her. Ron D[redacted] my salesman actually asked me how in the world did I ever see that??

The vehicle was taken over to the body shop and the body shop said that it was a factory defect with the paint. So, they said they needed to have someone from the factory look at the vehicle and verify that it was a factory defect. So, I brought the car back on 9-8-15 and dropped the car off and got a rental. I received a call from Mike Cerrata telling me that GMC authorized to pay to repaint the car. I said no...I don't want this car anymore, I want a new car that is defect free. Mike then said the only other thing I could do was trade it in on another car and pay the difference because there was no way to un-do my deal. I got off the phone with Mike not happy with those options.

A couple hours later I get a call from Smiley. He asked to be able to speak for a few minutes...he said that the only option is to trade the car in on a new one. So, he gave me an option to trade it in and only have to pay an additional $2750 to trade into a car that had a factory sunroof and DVD system.

After asking five times who the factory representative was and his contact info...I finally received it..do some research to find out it was not someone GMC, it is an employee of the dealership authorized to approve repairs.

I am disappointed with my options and my confidence in Van Chevrolet. I put $29,000 down on this vehicle, bought the 5 year extended warranty planning on driving this car for a long time. I don't think that it is fair that I am the only one being asked to pay more money to get me out of this defective vehicle. I don't believe this is how it should be when you buy a brand new car.

When you buy Michael Kors shoes from Nordstrom and you find the buckle is broken, you take them back to Nordstrom and they give you a new pair of shoes and Nordstrom will deal with the manufacturer.

In my opinion, this is the type of customer service you should receive when you buy a $66,000 vehicle. I realize that there are much more expensive cars that people buy...but for me $66K is a lot of money to spend on a car.Desired Settlement: I would like a new vehicle that is defect free. I would like a factory sunroof seeing that the installation at Van resulted in a dent in my roof.

Business

Response:

Dear Sir or Madam:Van Buick GMC did work with Ms. [redacted] to trade her out of the vehicle she was not happy with and put her into a new vehicle. She is completely satisfied at this time. If you have any questions please call me.Sincerely,Trena M[redacted]

Dear Van Chevrolet Manager:
I am writing to you in regards to work I had done on my 2008 Saturn Aura to have its transmission shift cable replaced due to the GM Safety recall 14152. I called on July 9th to schedule the appointment and spoke with [redacted] who advised me that part was not in but would order and could take a few days or a few weeks to get in. I thought that was odd to take that long, but [redacted] did not seem too concerned and a bit dismissive about the situation.
On July 23rd I got a call from [redacted] letting me know the part was in so we schedule to drop off the car at AM on Monday the 28th. I pulled up and saw a few men outside in the service line, but none of them asked my why I was there, etc. I proceeded to walk inside to get my car dropped off and go about my day. I advised them I did not recall whom I spoke with, so they tried to look up my info and could not find my name. I thought that was odd as I scheduled the appointment. I spoke with a John who took my info and said they will call me when the car was done. Per [redacted], he told me the car would take 1.5 to 2 hours to service. Thank goodness, I had other plans as it took much longer than that to get my car done.
I called at 12:30 and got John, who told me that [redacted] is whom I needed to talk to. I left him a message, after an hour and no call back, I called [redacted] back, and he told me that it was another 15 min. When I questioned why this was taking so long, he put me on hold. He came back and said it would be another 30 minutes to an hour. He just told me 15 min, so why the big gap again. Again, I asked why was I told two hours at the most and this is going on six hours. He said this is a new issue and it takes a while, plus the paperwork issue in the AM when I did not recall whom I was scheduled with. If my info were in the computer system then the service person issue would not have existed. I advised to not try and blame me for this. I was not the one who gave the expectation of time and it took over three times that.
I looked at the invoice and see the R.O. was opened at 7:42, Promised at 10:30, then Booked at 14:46. I was advised this would take two hours and this shows seven hours. You must be kidding me, plus no call back when I called at 12:30, no updates that this may take longer, etc. The service provided was appalling. I used to be in customer service and never provided such poor quality as Van Chevrolet.
When I got back in my car I looked down at the gearshift, noticed a bunch of grease around it, and took a photo. I also saw the glove box was dirty and the AC was turned to defrost. When it’s 105 degrees, why is the defrost on? In addition, in looking at my settings after getting gas, I noticed that the average mileage and speed were reset. Why are your service techs missing with my car when all that needs to be done is the recall work? My car should not look worse then when I brought it in. Is the lack of service based on the fact you are making no money on warranty work? Why else would you treat me like you don’t care about the current work or any future sale? I wish that Saturn was still around as their service would crush yours any day of the week. They did not bull of these childish tactics, etc. I have other warranty work that needs to be done, for the BCM but parts are not it. So, will I get the same lack of care when or if I bring my car back to you?
I look forward to hearing from you, if you decide to bother acting like you care. There is no way I will buy any GM car in the future and certainly not from Van Chevrolet.
Regards,

###-###-####

I read lot of negative reviews about this company and I thought let me just give it a go and just go with the flow. I was after a Camaro 2LT on their pre-owned list. After dealing with [redacted] & [redacted], I am being completely honest by saying these guys are the worst people I have come across. dishonest, unprofessional, devious. Believe me when I say this for a peace of mind and to avoid dissappointment, STAY AWAY!.

I was about to purchase a 2016 Corvette Z06. All was done , except some financing details. First I was told my credit was OK to do this deal. At the last moment, I all of a sudden needed a co-signer. That was OK. When my "co" signer arrived to co-sign,, the finance contact had been switch to show him as the primary borrower.

Nothing was said. luckily, my co-signer...now the real buyer of the car saw what was going on so I did not need to even go back to ask for a explanation. I would call this finance bait and switch and am going to file a complaint with the AZ attorney General Office. My co-signer did have better credit.

Watch out for these guys, the first lie they tell is whenever a salesman opens his mouth.

But, this was a done deal...till THEY, Vans, crashed it. (except salesman Nicholas, he's OK, but his team took him off the deal when he could not close it as quick as The Vans head cheerleader wanted (head sales and the main calculator man)

Of course, I am sure they see this very differently. But, the odds are way on my side.

There are plenty of Chevy dealers in the Valley...go to one of them.

Review: I bought a vehicle from Van Chevrolet in November 2014 located in [redacted] AZ. I am currently and was at the time of the sale a resident of New Mexico, which has reciprocal sales tax agreement with Arizona. Since I registered the vehicle in New Mexico and am a New Mexico resident I should have been charged New Mexico sales tax, which is approximately $1,000 less. The dealership and sales person at the time of the sale agreed this was the case and all I had to do was request a refund from the DMV when I register the vehicle in New Mexico. Once I registered the vehicle the New Mexico DMV said they do not provide refunds for that and I would have to go through Arizona. I contacted the Arizona DMV and state revenue service both of which stated the dealer has to provide the refund and adjust their own sales tax information with the state. I originally should have been charged NM sales tax at the time of the sale but the dealer refused to do this and insisted I will get a refund from New Mexico when I register it (which is not true). I have been calling the dealership for over 3 weeks now to get the issue resolved and every time they tell me they will get back to me and never do.Desired Settlement: Desired outcome is for the dealership to pay me the difference in sales tax between Arizona and New Mexico.

Business

Response:

I just left you a message regarding Mr. [redacted]. Mr. [redacted] is correct since New Mexico is a reciprocal state we do owe him the difference in tax. Van Chevrolet does need Mr. [redacted] to sign 2 tax forms then we can issue him the refund. We are currently trying to get a hold of Mr. [redacted] and hope to have this resolved by next week. Thank you for bringing this at our attention. We apologize for any inconvenience. If you have any questions please call me.Sincerely, [redacted]Executive Assistant

Van Chevrolet Service department takes apart cars without authorization for repairs and then when you can't afford the repair they want to charge $645 to put the car back together. They claim you need expensive repairs, start them without authorization. They claim they record your authorization and when you ask for that recording it doesn't exist. They were going to take me for $1,900 for an oil change and wiper blade replacement. This type of tactics to strong arm a woman into doing repairs is unethical and very disconcerting. I have spent many hours on the phone to get Van and GM to tell me what their requirements are from the customer to authorize repairs. I have not received a call back from the GM after calling him three times.

What happened to me 3/27/16 is a Very bad business practice and possibly illegal to attempt to threaten me with a charge to put my car back toether when I never authorized any work to be done other than oil change. I will never go back to Van Chevrolet again and feel anyone looking into doing business with Van should be made aware of this situation.

Review: I had van Chevrolet work on my Pontiac G8 and they did not complete the correct TSB and add the aftermarket blower kit per tsb #99-01-39-004C: . [redacted] said they installed it and any dealer should be able to see the module, but then when we had the AC worked on at another dealer the kit was never installed per the paperwork or visual. They did a bad repair job and since warranty was covering it I am not sure why they did not do it correctly. Now the new dealer wants 800$ to install kit that should have been done at Van Chevrolet under the bumper to bumper warranty, but never was completed properly.Desired Settlement: Add the module per the tsb listed above which should have been done per **'s documentation.

Business

Response:

Dear Ms. [redacted],

Mr. [redacted] has not been to Van Chevrolet with this Pontiac in over 4 years. Van Chevrolet is unable to defend Mr. [redacted]'s claim. Mr. [redacted] is well out of any manufacture warranty at this time. If you have any questions please call me.

Sincerely,

Executive Assistant

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have provided the tsb as an attachment, and also the service report from van ONLY showing that they did the odor spray but not the blower module per the TSB which is attached showing the proper procedure. I also had a dealer print off a vin history report showing all of the work done and again it does not show the complete TSB being done or even listing the TSB being completed properly. I provided that when the service was supposed to be done and it was not done correctly. I am making an issue as this was covered by ** but because it wasn't done right I would have to pay to get it done. The dealer made a mistake and should cover adding in the rest of the TSB. Also [redacted] said to my face and my wife's face it as installed, but according to [redacted] at [redacted] down the street it was not installed and he provided the picture above, you can call him to confirm at [redacted] for proof I am not making this up and he provided me the $800 quote to get installed correctly per the TSB. Also besides van Chevrolet and [redacted] this vehicle has had all the work done at ** dealers, why would the other dealer lie or take the part off that was never installed?

As for the email from Van, that came from [redacted]'s wife) which I think is covering up for his mistake (look at her last name). I don't care that a mistake was made, I just want the dealer to make it right and have it good willed as it was their mistake. Also they claim they can not look up the work done or see if they installed the part, which I think is cover up. How did the other dealers provide the documents I was able to attach? They looked up the vin. This proves what was done and not done. ** should have access to this as well(would you not keep the records for proof and to protect yourself from an issue like this or safety issue that could get someone killed?). Also I have an email from [redacted] attached showing that I should just use lysol which is a band aid. I also don't understand why the dealer did not diagnose the issue correctly even after I provided the TSB? Is that not a workmanship issue? I just want the work done correctly which should have been done in the first place. Last but not least is an email from him saying any dealer can point out the part, if that is true [redacted] should have found it, but again said it was not installed, just show me the part if it was installed.

Regards,

Business

Response:

[redacted]I wanted to give you an update. I called [redacted] on Friday and told him we would take care of the repair. I informed him he could take it to the dealer he was dealing with and that we would pay them directly. If you have any questions please call me. Thanks you again for your help.

Review: On 9/15/14, I purchased a 2011 Chevrolet Camaro from Van Chevy. This company since February has continually called my cellular phone ([redacted] repeatedly at least once up to three times a week asking if I am still interested in purchasing a car. I have explained to them every single time they call that I already bought a car from them and to remove me from their phone call list. Again 7/28/15, almost one year later, they are still calling me. In addition I continually get calls from their service department asking to bring my car in for service. I have also told the solicitors to stop calling me and they continue to call. I don't understand why someone can't remove my number from their phone call list.Desired Settlement: STOP CALLING ME! I will never use Van Chevrolet again after this experience.

Business

Response:

Dear Sir or Madam:Van Chevrolet did place [redacted] on the do not call list. We apologize for any inconvenience.If [redacted] should receive any further calls from Van Chevrolet please have her contact me directly at [redacted]Sincerely,[redacted]Executive Assistant

Review: I gave 1 star because It wouldn't let me pick zero. Van Chevrolet is the worst dealership I have EVER done business with. First they tricked me into buying a vehicle that should up with a lot more damage than what they advertised. When I told them I didn't want the car they brought in for me and that I wanted my car back that I traded in (which they promised I could do if the new car didn't show up as advertised), they told me it wouldn't be possible because they already sold it. Then they agreed to fix the damage, but put me through the ringer to actually get it done. Then I put a bad review on the Revdex.com and asked that they never contact me again. They agreed to stop calling me; however, they continue to call me every few months!! I have tried telling them politely to stop calling, I've been rude, and I've just plain hung up on them. And yet they continue to call! I now have an appointment with them that I don't plan to show up to. Maybe this will get them to STOP CALLING ME! Please do not do business with this company they are a bunch of sneaky LIARS!! Ps this has been going on for 3 years!!Desired Settlement: Stop calling me! Don't call me to sell me something and don't call me to offer me service for my vehicle. I will NEVER do business with you again in any fashion! LEAVE ME ALONE!!

Business

Response:

Dear Ms. Oberdank,

I did speak with Ms. [redacted] and apologized for all the phone calls she has received. I put her on our do not call list and removed her information from our database. I also asked her to call me directly if she received any more calls. We apologize again. If you have any questions please call me.

Sincerely,

Executive Assistant

Review: On Tuesday August 20, 2013 my mom and I had gone to the Van Chevrolet because [redacted] said he had some cars for me to check out. When we realized a new car was not in my budget [redacted] asked [redacted], the Used Car Sales man to help. [redacted] had asked me to complete a Finance Form. I said No, that I didn't want the credit check on my credit report. I already knew my score and that I would be able to afford the payments that I would be accepted for. [redacted] reassured me several times that this form was just a check that it wasn't sent to the banks and credit bureaus. This morning I got a notification that I had 2 hard credit inquiries on my report. When I called to complain at the company they transferred me to 3 different departments and basically laughed at me. Now my score has gone down and my hopes of getting into a new car in January is not looking so good. I have just started building my credit and they wont take the inquires off. Also, no one that I talked to could explain why there were 2 Hard credit inquiries.Desired Settlement: I would like to have the 2 inquires removed from my credit so that I can continue to build good credit and eventually get a new car.

Business

Response:

Dear Mrs. [redacted],

Ms. [redacted] did come into Van Chevrolet to inquire about purchasing a vehicle. At that time, Van Chevrolet did ask Ms. [redacted] to fill out and sign a credit application. Ms. [redacted] did not know that this would reflect as an inquiry on her credit report. For some reason Ms. [redacted] has 2 inquires from Van Chevrolet on the same date. I am not sure if this was an error on Van Chevrolet's part or the credit reporting agency[redacted]. Van Chevrolet will send a letter to Ms. [redacted] and to [redacted] asking for the removal of the second inquiry. I did apologize for any confusion and asked that any future automobile needs Ms. [redacted] call me directly. If you have any questions, please call me.

Sincerely,

Executive Assistant

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I am so disgusted in this dealership. My husband and I went out to a tent event on Saturday and we were snagged up by this dealership the minute we walked in. Got in there and [redacted] who we then thought was very nice, said he was going to do everything possible for us. So they basically found us a car that would "work". They got the paperwork done, we went back and signed ALL of the paperwork and thought we were very lucky.. A week later we get a call from "[redacted]" in financing that we need to return the vehicle right away that we were not approved for that car. Mind you we signed ALL of that paperwork that said it was a done deal. My husband told them there was no way he was going to be able to make it to work if they took that car from us. We are a one car household. The guy didn't care, then when my husband was asking what his options were this [redacted] HUNG UP on my husband!! We called back and couldnt reach someone for several hours. They told us the car had to be there at 8am this morning. My husband had to take the day off of work in order to deal with this!! I run an at home daycare and am not able to just "call off" so they will have to figure out how to get me the paperwork to sign. They told us we had a preliminary approval, I NEVER SIGNED SUCH PAPERWORK!!!! So now my poor husband is sitting at their dealership and playing there games, since they killed the little bit of credit score I did have left due to sending it out to a million banks. This is the biggest JOKE I have ever heard of! These people make me sick, they DO NOT care that they screwed us or possibly our lively hood. If they cannot figure out how to make this work today, we have no vehicle. ALL THE WANT IS MONEY THEY DONT REALLY WANNA HELP YOU!!! Oh and [redacted] is ALL pissed off at my husband when he should be pissed off at himself the [redacted] is screwing us, but he is mad at us!! They never told us how they got us approved ect...These people are scam artist! Do yourself a favor go somewhere reputable...

Review: I traded in a vehicle and purchased a vehicle. they have not paid my vehicle trade in off to my lender. My lender has tried to work with them but they refuse to answer the phone. My bank and I have tried to reach them for 3 weeks. They have ecived payment form my bank on the vehicle I purchased and all funds I owed have been paid in full. There is no reason they have to not pay. they are in violation of the contract we signed.Desired Settlement: I want to paid for the time I have spent and the commute of over 8 hours to continual deal with this business. I want to be paid my salry of $40 per hour X 33 hours I have worked to resolve this issue. I want my loan payed off s agreed when I traded in the vehicle. I want an apology for fraud and lack of integrity to me ** disabled veteran and to my husband who is active service men who had to make arrangements from work to assist in this matter.

Business

Response:

Dear Ms. [redacted],

Ms. [redacted] purchased a vechicle from Van Chevrolet on 6-6-14. It is Van Chevrolet's policy to receive funding on the purchased vehicle before sending the payoff for the vehicle that was traded in. Van Chevrolet did receive funding from Ms. [redacted]'s leinholder on 6-24-14 and the payoff will be sent via [redacted] on 6-25. We apologize for any confusion. If you have any questions please call me.

Sincerely,

Executive Assistant

Review: I purchased a used 2007 [redacted] from Van Chevrolet on July 21, 2013. I have had several issues with the vehicle. The first issue was; the car salesman broke a piece of trim on the console trying to repair a broken switch that he agreed to replace at time of purchase, and they refused to fix it. He also disconnected the cigarette lighter, so it was inoperable. After getting the run around for two months, I filed a complaint with The [redacted] office to have the problems resolved. They fixed the broken part, and reinstalled the cigarette lighter on October 5th.The second problem I had was with the battery discharging. I called Van Chevrolets service department on November 19, 2013, and spoke with [redacted]. I explained to her that the last time the vehicle was at their shop that they had to reinstall the cigarette lighter in the console, and while they were doing that they must have disconnected the switch to the passenger side seat heater switch, because it no longer worked. The switch is also located in the console. I also told her that my cars battery kept discharging, and I was unable to start it the vehicle on four different occasions. I asked [redacted] if they could look at it for me. I made an appointment for the following day.When I got there the next day I told [redacted] the first time the battery died was on September 27, 2013. I charged the battery overnight, and the next day I tried to start the vehicle, and it wouldnt start. I removed the battery from the vehicle and took it to Auto Zone. They checked the battery and said it was bad. I purchased the new battery at the cost of $129.35. The car died again around October 12th, and again around November 1st. After this time I asked my wife if she had left the phone charger plugged into the cigarette lighter when she exited the car in the evening. She said that she did. I asked her to remember to unplug it when she is not driving the car, because I thought that was the problem, and she said she would. I figured that would take care of the problem. I went out and tried to start the car on November 20th, and it was dead again. I looked in the vehicle, and the Charger was not even in the car. [redacted] said they would look at it, and I reminded her about the Seat heater switch.I received a call from [redacted] on November 22, 2013 explaining that they couldnt figure out the battery problem, but the seat heater switch was unplugged, and they reinstalled it. She said she wanted to take the car to the [redacted] dealer and that I would have to pay them because the problem is not under warranty. I told her that I purchased an extended warranty from them with a disappearing deductible, when I purchased the vehicle. That meant if I took it there and the problem was covered by the warranty that I would not have to pay anything. I told her what good is my warranty with a disappearing deductible if your service shop cant even isolate a simple battery drain with all the technology you have. She said there was nothing she could do and would I like to speak with her Manager. I spoke with [redacted], and explained everything to him. I also told him [redacted] said the problem wasnt covered by the warranty. I explained that until you know what is wrong with the car how do you know if the warranty covers the problem or not. He agreed to keep the car for a couple of more days. I didnt hear from them for five days, so I called and spoke with Mike on November 27, 2013. He said they couldnt find the problem. I told him I would be up to pick the car up in about an hour, and hung up the phone. I got a call back in about 20 minutes and they told me the cars battery was dead, and they think they could figure out the problem now. I told them they could keep the car for a couple more days. Again I didnt hear anything from them, so I called on December 4, 2013, and left a message with [redacted] to call me back. [redacted] called me back and said they couldnt figure out the problem. He said they isolated the battery draw to the stereo, amplifier, or the hands free link, but they dont have a wiring diagram that the [redacted] dealer would have. He said he had the serviceman tear the dash apart for me at no cost but couldnt go on without the wiring diagram. I told him to take the car to the [redacted] dealer. He explained that he would, but it wouldnt be until tomorrow, and I would have to pay them anything they fixed. I told him I understood. On December 9, 2013 at 10:00 AM I called and left a message on [redacted]s voicemail. I told him I didnt know what [redacted] dealer he took the car to, and I wanted an update. I got a phone call sometime after 5:00 PM from a restricted phone line. I didnt answer the phone since it was restricted. [redacted] from Van Chevrolet left a message asking if I wanted the vehicle to be taken to the [redacted] dealer. I called [redacted] back and told her that car was supposed to be taken to the [redacted] dealer 5 days ago. She said she would take it over in the morning.I received a call from [redacted] at [redacted] on December 10, 2013, and he wanted to know what was going on, Van Chevrolet didnt tell him anything. I explained the problem I had with the battery. He said he would look at it, but the battery was dead and they would have to charge it first. I received a call back from [redacted] later that day. He said the battery drain was caused by a faulty Hands Free Link. He said they used an ohm meter on the battery with the battery cable disconnected, and the Hands free Link module unplugged, and it showed a certain number of milliamps, well within the specs of the vehicle. They plugged the Hand Free Link module back in and the milliamps went way up. He said it only took about a half hour to find the problem. He said the Hands Free Link module was located in the console, and it was almost $500.00 to replace. I realized the story that [redacted] told me about tearing the dash apart and isolating the problem was a lie, since the Hands Free Link module is not in the dash. I told him itDesired Settlement: Full refund of the vehicle contract.

Business

Response:

Dear Ms. [redacted],Van Chevrolet spoke with Mr. [redacted] and did resolve all of his concerns. If you have any questions please call me.Sincerely,[redacted]Executive Assistant

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: My wife purchased a used 2012 Honda Odyssey from Van Chevrolet on or around February 3, 2015. The salesman told her all vehicles are inspected before they are put on the lot and that other than some scuffed plastic on the inside everything was fine. The windshield had to be replaced due to a crack, so after the purchase was made she left and was to pick it up the next day on her way back home in California. When she arrived she had our two boys, 2 years old and 6 months old, she immediately loaded them into the new vehicle and left. She had to be back by a certain time for our son's medical appointment. Soon after while driving midway between [redacted], California and [redacted], Arizona she realized the car was filthy, a key to the car was bent and broken, and the manufacturer installed DVD player did not work. The dealership said that the vehicle would be cleaned before she picked it up and there was no mention at all of the broken key or broken DVD player. I contacted the dealership looking to get this issue resolved. I called them multiple times, talked to multiple people, and not once did receive any kind of apology nor was there any attempt to call me back with a resolution. Today, February 11, 2015, when I called I spoke to a man named [redacted]. He basically told me that it's not their policy to fix keys before the car being sold and that the DVD player is out of warranty so they won't fix it.

The fact that the car was not cleaned when we were told it would be and that the broken key and DVD player were never mentioned during the negotiations to buy the vehicle is upsetting. My wife was told the vehicle was inspected and that everything was fine. I initially asked the dealership to pay for a replacement key which is valued at $150. The only answer I got was a "no" from [redacted], and the only reason I got an answer is because I had to hound them for an entire week.

I think their dishonest sales tactics need to be addressed and I'd like compensation for the new key and DVD player I must now replace.Desired Settlement: I think their dishonest sales tactics need to be addressed and I'd like compensation for the new key, $150, and DVD player, $200, I must now replace.

Business

Response:

Dear Sir or Madam;Van Chevrolet did contact Mr. [redacted] and sent him a check for the repairs he requested. He says he is satisfied at this time. We apologize for any inconvenience.Sincerely,[redacted]

After calling GM and spending over 30 mins on the phone, the customer service supervisor said that they spoke with the dealership and confirmed that the dealership test drove my car to check for safety. When I picked up my car the dealership representative denied the dealership ever test driving my car on the highway for safety.