Van Chevrolet

Dear Sir or Madam:Van Chevrolet did process [redacted] registration with the state of [redacted].  It does show that the resitration and plates were sent to [redacted] on October 28th.  [redacted] should have her plates before her temporary plate expires.  We apologize for any...

delay.  If you have any questions please call me.Sincerely,[redacted]Executive Assistant

Dear Sir or Madam:Van Chevrolet did place [redacted] on the do not call list. We apologize for any inconvenience.If [redacted] should receive any further calls from Van Chevrolet please have her contact me directly at [redacted]Sincerely,[redacted]Executive Assistant

Dear Ms. Glass,

[redacted] did come into Van Chevrolet on 5-4-2014 to purchase a new vehicle.  At that time [redacted] did sign a contract that states the agreement is subject to bank approval.  Van Chevrolet was unable to obtain financing for [redacted].  Van...

Chevrolet has reimbursed [redacted] for the expense of the window tint.  We apologize for any confusion or inconvenience.  If you have any questions please call me.

Sincerely,

executive Assistant

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They said I had the vehicle for a week,  that's a bald face lie. I signed the papers with the agreement that they would fix everything with the vehicle,  I never even took it home until a week passed,  it was in there body shop, then when I got it to take it home for the first time alarms were going off,  I made it across the street to the gas station.  I took it back,  look at my complaint. There absolutely lieing... 

Regards,[redacted]

Dear Sir or Madam;Van Chevrolet did contact Mr. [redacted] and sent him a check for the repairs he requested.  He says he is satisfied at this time.  We apologize for any inconvenience.Sincerely,[redacted]

Dear Sir or Madam;

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Ms. [redacted] did purchase a 2009 Buick Enclave from Van Chevrolet on 10-05-2015.  Our records do show that Ms. [redacted] did return with the vehicle on 10-07-2015 with a complaint that the vehicle kicked or shuddered while driving.  Our service department did find that a coil and spark plug needed to be replaced.   Van Chevrolet did replace them both and found that the problem had been resolved.  On 10-27-15, Ms. [redacted] had the vehicle towed into Van Chevrolet because the check Engine light was on.  According to the vehicle scan the #5 injector was sticking.  Van Chevrolet did replace the #5 fuel injector and fuel pressure sensor.  This was covered by her extended warranty.  Van Chevrolet has not heard from Ms. [redacted] since last October regarding any other concerns regarding her vehicle.  We would be happy to look at Ms. [redacted]'s vehicle if she would like to bring it in.  We apologize for any inconvenience.  If you have any questions please call me.

Sincerely,

Trena M[redacted]
Executive Assistant

Dear Sir or Madam:I spoke with Mr. [redacted] and apologized for his inconveience.  His repairs have been completed and we have offered to pay for his first 2 car payments as a gesture of goodwill.  He was happy with this resolution.  If you have any further questions or concerns...

please call me.Sincerely,[redacted]Executive Assistant

Dear Sir or Madam,

Van Chevrolet apologizes that [redacted] has not received his paperwork from his purchase yet.  We will have his paperwork sent Fed Ex overnight. 

Sincerely,

I recently purchased a 2015 GMC Terrain from Van Chevrolet in [redacted]. I am a repeat customer there, having leased a vehicle in 2013, which I traded for the new GMC. What I experienced was a classic bait and switch. In 20 years of purchasing and leasing personal vehicles, this qualifies as the absolute worst, shadiest, most disrespectful car dealership interaction I've had. Upon initial interaction, I disclosed to the sales person (Mike N[redacted]) that I had a bankruptcy discharged nearly 2 years ago. I was told I would still qualify, based on my scores, for 5.5% interest rate to finance the vehicle I wanted. This would leave me at $448 for a monthly payment, to which I agreed AND SIGNED A CONTRACT. The finance manager, Bob H[redacted], informed me that this was going to be a difficult loan, and that there was "no way [redacted] would do this loan." From the start of my interactions with Bob, he was incredibly condescending and rude. He spoke to me with obvious disdain, as if I had been dishonest about my financial history or that I should thank him for the pleasure of his condescending attitude. I left the dealership with my new vehicle, and a signed contract on a Saturday. Bob told me he would call me two or three days later with information about my loan. No one from Van called me for 10 days after taking my trade in and allowing me to leave the lot with the vehicle. Not one communication, call, email or text. Finally, on August 30, I get a voicemail from Bob, indicating that he got me a "$2000 better deal" and that he needed me to come in right away to sign new paperwork. He left no phone number to call back, but when I called the dealership to speak to him, I was transferred four times, and then got Bob's voicemail inbox, which was full. About an hour later, Mike N[redacted] called me with the same message. I specifically asked Mike if my contracted monthly payment would change and definitively said NO. I showed up at the dealership at 4:30, and was told by Bob that not only could he not get me financed at the rate that was dictated to me when I left the dealership with the vehicle, my payment would now be $481 per month and I had to sign the paperwork right now, this minute, because their month-end was the next day. Seriously, classic bait and switch. This was shady, illegal and disrespectful at the very least. I'm a repeat customer and I was treated so poorly. Bob kept telling me "there's no decision to make - you either sign it or you don't have a car. You can have your trade back or you can take the deal we're offering you now." When I asked if I could have a night to think about it, versus making a decision on the spot in a vacuum, he said no. He said they needed to know right now so they could file everything for the dealership's month-end. So, not only was I contracted a specific monthly payment, with a specific interest rate, only to be told 10 DAYS LATER that this was no longer the deal available to me, I was also told at a time when there was literally zero other options for me besides giving back a car I'd already contractually purchased or paying $35 more a month. I was absolutely scammed in this situation and lied to multiple times by the sales person and the finance manager. I was spoken to with complete disrespect and flippancy and blatantly hustled. Although I disclosed my bankruptcy up front, presented clean credit since then and a flawless lease with Ally over the past 36 months, I was treated as if I had no understanding of financial transactions and spoken down to like a child. Scamming and pulling a bait and switch is bad, but doing it to a repeat customer is even worse. I will never return to Van, not even for service. One out of every 50 American families experiences a bankruptcy, whether it is because of divorce (in my case), a death, job loss or other circumstance. It is a legal action that precludes the filer from being discriminated against, but apparently, Van trains its employees to take advantage of people who have had these financial challenges. I experienced it first hand and I sincerely hope no other consumer makes the mistake I did. Ultimately, I ended up with a payment $20 higher than the contract I originally signed when I was allowed to leave the dealership with the vehicle and not contacted or updated for 10 days. And this was only because I argued my case and refused to be intimidated. I was still bullied into signing something that I did not agree to, and my credit is now impacted because Van's financial modeling failed to meet the promise that was made to me. At least 5 banks made hard inquiries into my credit and I was never advised that this would happen. Absolutely shameful.

Dear Ms. [redacted],Mr. [redacted] has a loan on his vehicle and therefore Van Chevrolet had to title the vehicle.  Van Chevrolet only collects Arizona State tax.  In the state of Arizona you get a credit for your trade in.  California does not give this credit.  That is why there is a big difference.  When I spoke to General Motors customer assistance I never told them that Mr. [redacted] signed a document stating he would be responsible for California tax, I stated that he was made aware that he was paying Arizona tax only.  I did speak with [redacted] the new car manger and he did say that he has spoken with Mr. [redacted] and explained this.  Mr. [redacted] lives in California and has to pay California tax.  Van Chevrolet did collect the tax for Arizona but Mr. [redacted] is responsible to pay for taxes and registration in California.  We apologize for any confusion.Sincerely,[redacted]Executive Assistant

I just left you a message regarding Mr. [redacted].  Mr. [redacted] is correct since New Mexico is a reciprocal state we do owe him the difference in tax.  Van Chevrolet does need Mr. [redacted] to sign 2 tax forms then we can issue him the refund.  We are currently trying to get a hold...

of Mr. [redacted] and hope to  have this resolved by next week.  Thank you for bringing this at our attention.  We apologize for any inconvenience.  If you have any questions please call me.Sincerely, [redacted]Executive Assistant

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.van chevrolet had me sign two contracts. I have them both. Im sure that [redacted] in finance turned in the contract that best suited him. why two contracts? I am considering an attorney by the advice of family. 

Regards,[redacted]

Van Chevrolet did contact Mr. [redacted] and apologized for his inconvenience.  We did give him the contact information for the person that is in charge of the lease returns so he can make an appointment that would be convenient for him.  If you have any questions please call...

me.Sincerely,[redacted]Executive Assistant

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have never received any form of compensation for the window tint.  I would like to see proof of the check that was mailed to me and also being cashed by me.  If they say I received the check.  

Regards,

Ms. [redacted] purchased a used 2013 Chevrolet Camaro from Van Chevrolet on 11-18-2014 with 16,392 miles on it.  Ms. [redacted] has since then put 10,000 miles on her vehicle.  Van Chevrolet explained to her that before she purchased the vehicle it went through a safety inspection.  The sate...

inspection indicated her tires were well within the safety limits and did not need replacement.  Van Chevrolet also explain that there is a 15day/ 500 mile warranty on any safety related items and that she had surpassed that warranty.  Van Chevrolet will not reimburse her the cost of replacing the tires.  Also, if Ms. [redacted] is unhappy with her extended warranty that she purchased she can fill out a cancellation form and we can submit it to the warranty company for a reimbursement.  We apologize for any confusion.  If you have any questions please call me.Sincerely,[redacted]Executive Assistant

Dear Sir or Madam;Van Chevrolet did send Mr. [redacted] a check for $1500 on March 13th.  Since, Mr. [redacted] did not receieve the check we will issue a new check and send it via [redacted].  We apologize for any inconveience.  If you have any questions please call...

me.Sincerely,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have provided the tsb as an attachment, and also the service report from van ONLY showing that they did the odor spray but not the blower module per the TSB which is attached showing the proper procedure.  I also had a dealer print off a vin history report showing all of the work done and again it does not show the complete TSB being done or even listing the TSB being completed properly.  I provided that when the service was supposed to be done and it was not done correctly.  I am making an issue as this was covered by ** but because it wasn't done right I would have to pay to get it done.  The dealer made a mistake and should cover adding in the rest of the TSB.  Also [redacted] said to my face and my wife's face it as installed, but according to [redacted] at [redacted] down the street it was not installed and he provided the picture above, you can call him to confirm at [redacted] for proof I am not making this up and he provided me the $800 quote to get installed correctly per the TSB.  Also besides van Chevrolet and [redacted] this vehicle has had all the work done at ** dealers, why would the other dealer lie or take the part off that was never installed?

As for the email from Van, that came from [redacted] ([redacted]'s wife) which I think is covering up for his mistake (look at her last name).  I don't care that a mistake was made, I just want the dealer to make it right and have it good willed as it was their mistake.  Also they claim they can not look up the work done or see if they installed the part, which I think is cover up.  How did the other dealers provide the documents I was able to attach?  They looked up the vin.  This proves what was done and not done.  ** should have access to this as well(would you not keep the records for proof and to protect yourself from an issue like this or safety issue that could get someone killed?).  Also I have an email from [redacted] attached showing that I should just use lysol which is a band aid.  I also don't understand why the dealer did not diagnose the issue correctly even after I provided the TSB?  Is that not a workmanship issue?  I just want the work done correctly which should have been done in the first place.  Last but not least is an email from him saying any dealer can point out the part, if that is true [redacted] should have found it, but again said it was not installed, just show me the part if it was installed.

Regards,

Dear Sir or Madam,
 
Van Chevrolet did put Mr. M[redacted] on our do not call list.  We apologize he has received so many calls.  If for any reason Mr. M[redacted] receives another call please have him call me directly.  Again we apologize for any...

inconveience. 
Sincerely,
 
Trena M[redacted]
Executive Assistant

Dear Sir or Madam,
 
The owner and General Manager of Van Chevrolet  are not available to call Mr. M[redacted] to apologize for being called from one of our representatives.  I can have the General Sales Manager call Mr. M[redacted] to apologize.  I did attach a copy of our phone database that shows we put Mr. M[redacted] on the do not call list as well as do not mail.   Again, I apologize for any inconveience.  If you have any questions, please call me.
 
Sincerely,
 
Trena M[redacted]
Executive Assistant

Dear Ms. [redacted],   Van Chevrolet did get Mr. [redacted] a new charger.  We are also working with him on another concern he has and should have a resolve for him by today.  If you have any questions please call me.Sincerely,[redacted]Executive Assistant