Verde Energy USA Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me for billings to date.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because---not really :I received a message from *** *** At customer support and she said she will refund my current bill and my final bill She will process that check after final billing on 3/ I have the email...I was using my work email *** with this communication If you need me to forward the email please let me know...I am not sure what is the better reimbursement...I thought it would be my response back from *** ***
Sincerely,
Julio Ruiz

Complaint: ***
I am rejecting this response because: I have returned the call twice and have not heard back from them
Sincerely,
*** ***

Dear *** * ***,This email is in response to the complaint you filed with the Revdex.comVerde Energy apologizes for having called your number and for any inconvenience this has caused. For your reference, Verde utilizes a third party service provider to comply with all Federal and state
telemarketing DNC regulationsAll phone lists are scrubbed against the Federal DNC list and any state DNC list every daysWe also maintain an internal DNC list which contains the phone number of any person who asks to not be called again. I am the point person for contacting all of our telemarketing groupsI have added your phone number to all of our Do Not Contact lists as well as personally requested that your phone number be added to DNC lists for our subsidiaries.All my best to you, and thank you for taking the time to give us this feedback.Karen M***Customer Support |Verde Energy USA*** *** * * *** *** | Norwalk, CT

We sent the customer the following email todayMr***
I received your inquiry and also saw your contact with our customer support group
In
February you received via *** *** *** a letter which
indicated that your
account was being assigned by *** Energy to Verde
Energy and that Verde was lowering the rate previously charged to you
by ***. A copy of this letter and the related terms of service are
attached for your records
Your account was canceled per your
request (tracking number is below) and will leave service with Verde on
12/16/14. Even though
you cancelled, as a good will gesture we will send you a billing
adjustment check for $which effectively lowers your rate to
$0.1149/KWH for your last bill cycles. You should receive this check
in approximately weeks. We will also use this rate for your December
bill
Regards,
*** ***
Verde Energy USA*** *** *** *** * ***

We sent the following email to the customer today
Hi Christian,
I reviewed your recent Revdex.com inquiry,
I
have attached a copy of the mailing you were sent in February
when your account was
assigned to Verde Energy by Rescom Energy. As
indicated in the mailing you were enrolled in a
variable rate offer which started at $0.0854/KWH and could increase or
decrease over time. As you know it has increased recently as a result
of significant increases in energy costs
You should leave service with Verde at the end of the current
billing cycle. As a good will gesture we will send you a
billing adjustment check for $for your 3/24/bill which lowers
the effective rate to $0.0999/KWH and will use this lower rate for your
final bill. You should receive this check in approximately weeks
Regards,
Tony Menchaca

Complaint:
I am rejecting this response because:
Yes, they found our billing thru the issue in there data base
But, are refusing to bring their $an hour charge down to
the range that *** and all other providers are at of $an
hour
And to boot now are trying to argue this offline undocumented
Sincerely,
*** *** ***

We sent the customer the following email today*** ***
I received a copy of your inquiry.You
were enrolled on a month fixed rate of $0.0899/KWH which then became a
monthly variable rate. We actually held the rate fixed for months
and offer all variable rate customers the
opportunity to contact us and
enroll in our then current fixed rate for new customers. Although you
cancelled your enrollment as a courtesy we will send you a billing
adjustment check for $which lowers the effective rate on your
last bill to $0.1299/KWH which is our current fixed rate for new **
customers. You will receive this check in weeks.Regards,*** ***

replied via email 3/18/15:
letter-spacing: normal; word-spacing: 0px; vertical-align: baseline; white-space: normal; -ms-word-break: normal; -ms-word-wrap: break-word; widows: 1; background- -webkit-text-stroke-width: 0px;">Dear *** ***,
This email is in reply to your call to our customer service center and the complaint you filed with the Revdex.comThe letter that was sent on December 30th, had an error printed as the second bullet point stating that your generation rate will be $0.0779/kwhEven though that was an error, I am happy to issue you a refund for the generation usage on your 1/20/2015-2/18/2015 billingI am issuing you a check for the difference in the rate you paid and the $0.0779/kwh rate we printed on your letterYou should receive that $check in the mail within business daysYour Verde Energy Account was cancelled and the last day you were with Verde was 2/19/*** ***
Customer Support | Verde Energy USA
*** *** * * *** *** * *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***
I consider this case closed, but please please please research Verde Energy USA They have very deceptive communication and assertions, and I'm sure there are lots of other customers who are unnecessarily spending more on their electric bills because they are not reading the fine print of the their electric bills Here's the summary:
Verde Energy USA cold calls electric consumers, promising lower rates because of "deregulation" and competition
In the fine print, consumer agrees to a fixed rate period of around a year, after which they enter a variable rate period, which means Verde Energy can raise (or lower) rates, at will
In my case, I was sent a letter from Verde Energy proudly proclaiming their switch from "brown" to "green" energy Nowhere in this letter do they say green energy is almost double the price of brown energy I was automatically switched to the green energy supply, costing me on average $more per month on my electric bill Unbelievable I'm obviously upset with myself for not reading the electric bill more closely, but also upset because I paid a premium for a commodity that I did not wantVerde Energy USA should absolutely not have an A+ rating They may be a good "green" energy company in other respects, but they are terrible at providing competitive energy supply rates, and have deceptive methods of getting consumers to switch to Verde EnergyIn this case, deregulation is worse for consumers.
Sincerely,
*** ***

Dear *** ***,This email is in response to the complaint you filed with the Revdex.comVerde Energy apologizes for having called your number ###-###-####For your reference, Verde utilizes a third party service provider to comply with all Federal and state telemarketing DNC regulationsAll phone
lists are scrubbed against the Federal DNC list and any state DNC list every daysWe also maintain an internal DNC list which contains the phone number of any person who asks to not be called again. I am the point person for contacting all of our telemarketing groups and I have added your phone number to our Do Not Call list as well as contacted all of our telemarketing groups and asked them to remove your phone number from any of their call lists immediately. All my best to you, and thank you for taking the time to give us this feedback.Karen M*** Customer Support |Verde Energy USA*** *** * * *** *** | Norwalk, CT 06851If you're happy with my service, click here to write a google review!Tell us why here

Repeated Unsolicited phone calls from this company I am on the national do not call list and they still called me back after I requested they place me on their do not call listI would recommend not doing business with Verde as they clearly do not follow established rules for marketing Why would anyone consider them after their unwanted intrusions?

MrBahian enrolled with Verde Energy in January under a monthly variable rate offer which can change with market conditions. He began service on 1/29/at a rate of $0.1075/KWH. this rate decreased to $0.1065/KWH in June and stayed at that lower rate for over years.
the rate recently began to increase because of increases in Verde's energy supp;y costs. His cancellation was processed by Verde on 2/7/when he called us and his account was dropped at the end of that billing cycle on 3/3/14. As a goodwill gesture we will send him a billing refund check of $which lowers his rate on his last bill to $0.1065/KWH

Customer's cell phone number has been added to our DNC listMaster DNC List Search Results
Add DNC Record DNC Bulk Upload Download Master DNC List
Phone Number
Date Added
***
9/17/Karen M***
Customer Support | Verde Energy USA
*** *** * * *** *** * *** ** ***

Attached is our response to this inquiry. This is being mailed to MsOlsson

We sent the customer the following email today:
*** ***
I saw the inquiry for your
other family account. This account has also been dropped and will leave
service with Verde at the end of the current billing cycle on
9/23/14.
We will also provide a courtesy billing adjustment check of $on
this account
Regards,
*** ***
Verde Energy

We sent the customer the following email today:
*** ***,
I reviewed your
recent inquiry and contact with our customer support group. You were
enrolled in a variable rate offer and the rate did not increase for
over
two years. The recent increases reflect significant market increases
for energy supply
You are being issued a $billing adjustment check and
will receive a lower rate of $0.1199/KWH for your final bill with Verde
in September. You should receive your check within weeks
Regards,
*** ***
Verde Energy USA

Complaint: ***
I am rejecting this response because: It's criminal and disrespectful I called Verde multiple times to speak with a member of management and I was told I would receive a call in 2-daysYou even referenced my call to customer support, and instead of receiving a call as I was promised, this is how I hear from Verde I would appreciate the call to discuss over the phone.
Sincerely,
*** ***

Replied directly to customer via email dated 4/28/15:Dear *** ***,This email is in response to your call to our customer service departmentAs requested, I am emailing you a voice recording of your enrollment with Verde Energy USA where it clearly states the terms of your service
(price/kwh and fixed rate length)Call Time: 8/12/10:34:AM. We have been informed by your utility company that your account will no longer utilize Verde Energy USA for the supply portion of your electric serviceYour service was returned to your utility on 4/20/If you have any questions, please don't hesitate to reply to this email.As a one-time courtesy, I am sending you a refund check for the difference in rate from the variable you were charged on your most recent bill, to the fixed rate of You should get your $check in the mail within business days.*** ***Customer Support | Verde Energy USA*** *** * * *** *** * *** ** ***

responded via email 3/18/15:Dear *** ***This email is in response to the complaint you filed with the Revdex.comI have searched our database for incoming calls and have found only one call to our customer service center on March 3rd and that call was only to cancel your account. I have
looked up your account and see that your 3-month fixed rate expired on 12/25/At this time, Verde is not required to contact ** customers when their rate is about to expire. As a one-time courtesy, I have processed a $223.29 refund for the difference in rate to our fixed rate on your most recent billYou should get that check within business daysI am unable to adjust your rate to the fixed rate, as your Verde Energy Account was cancelled and the last day you were with Verde will be 3/26/15, so when you receive your final bill with Verde on it, please reply to this email and I will issue you the final refund for the difference from the variable rate your last bill will charge, to our fixed rate.*** ***Customer Support | Verde Energy USA*** *** * * *** *** * *** ** ***