Verde Energy USA Inc.

emailed reply to customer on 2/12/15:
Dear [redacted] ***,
This email is in response to the complaint you filed with the Revdex.comI have looked up your account and see that you were enrolled with Verde Energy on 11/29/We sent in an enrollment request to [redacted] and they responded with a start date of 1/1/You enrolled with Verde under a 4-month fixed rate of $0.0899/kwhI have attached a copy of the recording of your enrollment which clearly states the terms of your serviceThe Verde Energy charge on your bill is for the actual electricity you use, and the [redacted] charge is for the deliver of that electricityYou are not being "double billed" [redacted] has notified us that your account is cancelled and the last date you will be with Verde is 2/11/I have issued your $sirebate, you should receive that check in the mail within 10-business days.%

Replied directly to customer via email:Dear *** ***This email is in response to the complaint you filed with the Revdex.comI have looked up your account and see that your account was enrolled with Verde when *** *** sold their customer list to Verde EnergyYou were notified of this
change through the mail February/March of I have attached samples of the documents that were sent at that time.As requested, I have put your phone number on our Do Not Call list and your number will no longer be dialed by our telemarketers.Phone NumberDate Added***511/18/2016We are processing a $refund for the difference in rate from your highest billingVerde Energy is not required to offer any refunds on the variable rate pricing and we do so only as a courtesyYou should receive this check in the mail within 10-business days.If you have any questions, please don't hesitate to reply to this email.Karen M***Customer Support | Verde Energy USA*** *** * * *** *** * *** ** ***

Sent email response directly to customer: Dear *** *** This email is in response to the complaint you filed with the Revdex.com. Verde Energy apologizes for having called and texted your numberFor your reference, Verde utilizes a third party service provider to comply with all
Federal and state telemarketing DNC (Do Not Call) regulationsAll phone lists are scrubbed against the Federal DNC list and any state DNC list every daysWe also maintain an internal DNC list which contains the phone number of any person who asks to not be called again. I have personally requested that your phone number ###-###-#### be added to our DNC and Do Not Text lists today.Please accept my apologies for any inconvenience this has caused you.Karen M*** Customer Support |Verde Energy USA*** *** * * *** *** * *** ** ***

emailed reply on 3/11/15:Dear *** ***This email is in response to the complaint you filed with the Revdex.comI have looked up your account and see that you only have one account with us: ***, so I will be referring to that account onlyIf you can provide me with further
information on the other account, I will be happy to look up that information as well. I see that your fixed rate expired on 10/1/At this time, Verde is not required to contact *** customers when their rate is about to expireWhen you enrolled with Verde, we stated and you agreed to a 6-month fixed rate of $0.0899/kwhYou actually received that rate for billing cycles, two more billing cycles than was promised.As a one-time courtesy, I have processed a $98.46 refund for the difference in rate to our new fixed rate on your most recent bill. I have also processed the $rebate that was available for you to take advantage of during the first 6-months of your enrollment. You should get these checks in the mail within business days.I have adjusted your account to our current fixed rate of $0.1149/kwhThat rate is FIXED for months and is for 100% green energy, such as solar, wind, hydro, biomass, landfill gas and other renewable power sourcesI am also having a new Terms of Service mailed to youWe still have no contract to sign and no cancellation feesPlease be sure to contact us before your expiration date to avoid switching back to the variable rate.If you have any additional questions/concerns, please don't hesitate to reply to this email. *** ***Customer Support | Verde Energy USA*** *** * * *** *** * *** ** ***

We sent the following email to the customer today:
MsMurphy,
I reviewed your recent Revdex.com inquiry and offer the following:
Your
account began service with Verde on 1/28/on a variable rate
offer
which can change with market conditions. Your initial supply rate of
$0.0989/KWH dropped to $0.0929/KWH in January to $0.0825/KWH in
January and stayed at this low rate until June when it began
to increase due to increases in Verde's supply costs. You recognized a
significant level of savings during this 3+ year period
As a goodwill gesture to thank you for being a long-term
customer we will send you a billing refund check of $for your
2/24/bill which will lower your effective rate to $0.0869/KWH. If
you would like we can also enroll your account in this month fixed
rate of $0.0869/KWH for 100% green energy
You will receive your check within weeks. Please email me
back if you would like to stay with Verde at this month fixed rate
Regards,
Tony Menchaca

*** has been contacted directly by our billing specialistShe stated this when I last contacted her on Aug19, 2015:
*** and I are working together and she will be paying all the past dueAll is resolved

Complaint:
I am rejecting this response because: Notification letter was never received as MrMenchaca claims, I have all documents and bills for last 2+ years on file
Verde Energy Customer Service was extremely difficult to reach by phone, had to wait over minutes on several attempts to cancel my service with them
Requested refund of overpayment for last months, offered much less
Verde Energy website is called "lowcostpower.com", yet the rates I was charged were more than double what my Electric company was charging
My Feb electric bill was $due to Verde Energy's ridiculous rate of $.1813, March and April rates were even higher, $.11/kw more than local power company
How are they saving me money by overcharging me?
Sincerely,
Andrew Rudowski

Revdex.com:I appreciate that Verde adjusted my rate to .1399, which is down from .1999. I appreciate Verde issued a credit of $to my accountI appreciate that Verde sent me two rebate checks in the amount of $each. I was alerted to the large discrepancy between Verde's rate and *** rate for supply by the *** Customer Service rep I spoke to yesterday. He advised me to cancel my account with Verde. So I cancelled my Verde account yesterday but it may take up to days for the change to go through
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Replied directly to customer via e-mail dated 5-12-15Dear *** ** ***This e-mail is in response to your calls to our customer service center as well as the compliant you filed with the Revdex.com Verde does not determine the cancel date, the utility does, and it is based on your
billing cycle not your next meter read Your utility did notify us your drop date was 4-24- Verde Energy is no longer your energy supplierYou did in fact notify Verde of your desire to cancel with us on March 18thHence, it took only one full billing cycle as you were informed it would from March 18th to April 24th. You were refunded to the lowest fixed rate we are currently offeringThe rate refund of $ sent to you previously represents the only refund we are able to process Best,*** ***Customer Support | Verde Energy USA*** *** * * *** *** * *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

replied directly to customer:Dear Christopher M***This email is in response to the complaint you filed with the Revdex.com. I have looked up your account and see that your fixed rate expired on 3/20/At this time, Verde is not required to contact New Jersey customers when their rate is
about to expire.As a one-time courtesy, I have processed a $58.32 refund for the difference in rate from the variable you were charged on your most recent bill, to the current fixed rateYou should get that check within 15 business days.For your information, I am emailing you a voice recording of your enrollment with Verde Energy USA where we clearly state that your account is for a fixed period and at the end of that period it will automatically switch to a variable rate. Call Time: 8/11/1:19:PM. We have been informed by your utility company that your account will no longer utilize Verde Energy USA for the supply portion of your electric serviceYour service was returned to your utility on 1/19/If you have any questions, please don't hesitate to reply to this email.Karen M*** *** *** *** ***Merritt | Second Floor | Norwalk, CT

Customer received and cashed $rebateAdded phone number to DNC.">Master DNC List Search Results
Add DNC Record DNC Bulk Upload Download Master DNC List
Phone Number
Date Added
***
9/11/

Complaint:
I am rejecting this response because:
Sincerely,
Benny Gregory

Emailed customer directly: Dear *** ***This email is in response to the complaint you filed with the Revdex.comI have added this phone number: ###-###-#### to our Do Not Call list, as well as our Do Not Text listPlease confirm that this is the number you have been receiving
calls/texts onI did a search using that phone number and I do not see any calls made to that number in May, June, or JulyIt might also be helpful to let me know what month you were receiving these calls/textsI apologize for any inconvenience caused and thank you for your patience in trying to get to the bottom of this issuePlease feel free to reply directly to this email with confirmation of the phone number being called/texted.Much thanks,Karen M*** Customer Support |Verde Energy USAMerritt | Second Floor | Norwalk, CT 06851Tell us why here

We sent the customer the following email today***,
I reviewed your inquiryA
refund check for $was mailed to you on 12/23/but must have
been lost. Another check for this amount plus a second refund check for
$were issued
today and you should have them next week. Sorry
for the delayRegards,
***

*** *** *** This email is in response to the complaint you filed with the Revdex.comI have looked up your account and see that you enrolled the account with Verde Energy for a 6-month fixed rate of $0.0999/kwhYou received that rate for billing cyclesAfter your fixed rate expired, per the
Terms of Service mailed to your address, the account switched automatically to our variable rateVerde Energy is not required to contact MA customers when their rate is about to expire, but since you were under that impression, I am processing a $refund for the difference in rate from your final two bills that had Verde as your supplierVerde Energy is not required to offer any refunds on the variable rate pricing and we do so only as a courtesyYou should receive this check in the mail within 10-business days.Your account is no longer active with Verde Energy and I have added your phone number to our Do Not Call list.If you have any questions, please don't hesitate to reply to this email. Karen M*** Customer Support | Verde Energy USA*** *** * * *** *** | Norwalk, CT

I spoke with MsSmith today and she is sending me a recent bill so we can review this and resolve

Complaint: ***
I am rejecting this response because:The rate that the company changed to is too highIf *** does not require notification of an upcoming change in rate, I'll take that up with the stateHowever, Verde energy is charging an extremely high rate for the electricity provided in the state of *** after their initial offer expires.
This is a quote directly from the companies website. Electric rates have consistently decreased for all Verde Energy USA homes and businessesThis is not trueMy rate almost doubledHow is that truth in advertising?
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Thank youI just checked email and see they finally did reply back on last ThursdayI truly thank you for your assistance in the matter

*** has been contacted directly by our billing specialistShe stated this when I last contacted her on Aug19, 2015:*** and I are working together and she will be paying all the past dueAll is resolved