Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
responded directly to customer 8/17/16: Dear [redacted] This email is in response to the complaint you filed with the Revdex.comI have tried to look up the call that was made to you, but your complaint did not specify on what date the call was madeI did an overall search using the phone number provided by Revdex.com ( [redacted] ) is that the number that they called? The reason for my search is that I want to be sure the call was ended and "coded" properly, showing you were not interested Please reply to this email letting me know the phone number the telemarketer used to reach you (your phone number) and what date (approx.) they called youIn the meantime, I do apologize that the telemarketer was not completely open about our programWe do have set scripts in place for the telemarketers to use, but there is always some leeway in the way an individual reads themI have added the phone number [redacted] to our Do Not Call list, and once again apologize for the negative experienceThank you for taking the time to give us your feedback and we hope to hear back from you with confirmation on the phone number Karen M [redacted] Customer Support |Verde Energy USA Merritt | Second Floor | Norwalk, CT
On May we provided Jeff Tomlin with a copy of the enrollment verification and also issued a $billing adjustment check on 5/21/ All phone leads are scrubbed every days against the Federal DNC registry so if the phone number in question was on the DNC list at that time it should have been blocked unless there was some type of processing issue The customer should be in receipt of our check at this time and we think this was a reasonable resolution
Complaint: [redacted] I am rejecting this response because: I did not receive the notice and I have had 2 months or 3,000 kWh of exorbitant charges against my account and have yet to revive my final bills. If my final bills are locked in to the lower rate then I will accept the resolution suggested. Sincerely, [redacted] ***
Responded directly to customer via e-mail Dear [redacted] , This e-mail is in response to your rejection of our settlement We feel we made an equitable offer and consider the inquiry resolvedBest, [redacted] Customer Support Verde Energy USA [redacted] ***
We sent the customer the following email today [redacted] , I reviewed your Revdex.com inquiry and recent call into our customer support group Your wife enrolled with [redacted] over the phone on 1/18/at 3:24PM Your account was on a variable rate offer and the rate increased due to significant increases in energy supply costs, not all of which were passed on to Verde customers.Your account will leave service with Verde at the end of the current billing cycle on 7/14/ Based on your call to our customer support staff we are sending you a $cash bonus rebate check and a $billing adjustment check which lowers the rate on your most recent bill to $0.0849/KWH and this lower rate will be used for your final bill in July ( letter from our customer support staff is in the mail to confirm this) You should receive these two checks in approximately weeks Regards, [redacted]
We sent the following email to the customer MsKaminski, I reviewed your inquiry I want to confirm that you will receive billing adjustment checks of $and $respectively for each account and the rate has been lowered for each account to $0.1129/KWH Please let me know if you have any other questions Regards, Tony Menchaca
We sent the customer the following email today***,I received a copy of your Revdex.com inquiry Your account has been cancelled and will leave service with Verde at the end of the current billing cycle on 1/20/ As a courtesy we will send you a billing adjustment check for $ which lowers the effective rate on your recent bill to $0.1149/KWH You will receive this check within weeks.Regards, [redacted]
Responded via email on 3/6/15: -ms- -ms- Dear [redacted] , Thank you for contacting us and I apologize for any confusionAccording to our records you enrolled in a month fixed rate that ended after your November meter readingCurrently the state of [redacted] does not require suppliers to contact customers when a fixed rate expires According to our records your account dropped service last month and you have redeemed your rebateBest regards, [redacted] [redacted] Customer Support | Verde Energy USA [redacted] ***
We sent the following email to the customer: Eric, I reviewed your Revdex.com inquiry I apologize for our customer support group not being able to respond to your earlier call We will issue you a check for $which reflects a $adjustment on your Feb bill to make your effective rate $0.0869/KWH plus the $retention rebate we promised We have also set you up with our $0.0869/KWH 6-month fixed rate for 100% renewable energy You should receive your check in approximately weeks Regards, Tony Menchaca
On 5/22/15, I spoke with customer on the phone at lengthNo refund due for electric, as he was paying a lower rate than our mass market fixed rate.Issued refund for difference in rate for gas for billing cycles:4/2/2015-5/1/and 3/3/2015-4/1/Updated gas rate to .3999/therm for final gas bill.Refund Check Initiated for $69.05Both accounts are cancelled[redacted] ***Customer Support | Verde Energy USA [redacted] ***
The following email was sent to the customer Ms. Ramkissoon, I reviewed your BBB inquiry. Your refund check for $68.69 was mailed on 5/1 so you should receive it in the next few days. Your rate was also lowered to a... 6 month fixed rate of $0.1129/KWH as per your prior discussion with our customer support staff. You should be all set. Regards, Tony Menchaca
We sent the following email to the customer today Ms [redacted] , I received your recent inquiry I researched our records and saw that you called in February but did not request that your service be cancelled You were offered a $cash bonus on the call and you cashed the check which was sent to you at that time I also saw that [redacted] helped you with a billing issue several weeks ago and we have submitted a request to the utility to leave service with Verde Even though you have cancelled, as a good will gesture we will send you a check for $to lower the effective rate on your August and July bills to the *** rate of $0.1025/KWH You will receive this check in approximately weeks Regards, [redacted] Verde Energy USA
Responded directly to customer's email address on 6/29/16Dear [redacted] This email is in response to the complaint you filed with the Revdex.comI have searched your phone number in our outbound call database and while I do find that we have called your phone number, I did not find any instances where you actually picked up the phoneI will also add that we do not sell solar panels, we are a 3rd party electric supplier, so perhaps you have our phone number confused with a different caller that is trying to sell solar panels.That aside, I have added your phone number ###-###-#### to our do not call list and you will no longer receive solicitations from Verde Energy USAPlease feel free to reply to this email if you have any questions/concerns.All my best to you,Karen Karen McVay Customer Support |Verde Energy USAMerritt | Second Floor | Norwalk, CT
Complaint: [redacted] I am rejecting this response because:Hi ***,Your explanation does not seem to agree with my billing You mentioned that the customer service representative provided me with the detail of my account since inception and that is not what I was charged That is not accurate I understand that you say the account is reviewed every February and the budget billing amount was adjusted but something still isn't correct The detail that I was provided showed budget billing adjustments plus an energy charge which totaled $this was since service start date 10/22/ On my December 19, from my utility company I was charged $from Verde As I mentioned this is the total of the billing adjustments from 10/22/and energy charge from 11/15/14-12/15/ So I am very confused on how you can say that I wasn't being billed adjustments since inception What does the $represent then? Sincerely, [redacted]
Spoke to customer via phone callNot interested in keeping Verde as supplierIssued $rebate for gas enrollment and $rebate for electric enrollmentBoth checks will be mailed directly to customerPut in cancel request to [redacted] ***, awaiting final usage date from utility.Cordially, Karen McVay
Complaint: [redacted] I am rejecting this response because: There is no sugar -coating the extortion game played here by Verde Energy. Your total bills added on my account since December 2015 up until my current bill is $338.93 as stated by Verde Energy, I got a refund/rebate of $131.22. This leaves me with a balance of $207.71, out of this, verde is suggesting an additional $129.12 should have been part of my [redacted] bills if they had not been added to my account. So I am assuming that's what I am owing [redacted] without them. I am still left with a balance of $78.59 from the $207.71 after taking out the extra bill that should have come from ***. What happens to this outstanding $78.59 that should and never would have been on my bill if Verde had told me they were coming on my account to add extra charges monthly for the same service [redacted] was providing me for way less! Will you Karen M***y pay this kind of bill? Is this a fair and logical deal in any sensible way of looking at it???? Sincerely, [redacted] ***
We sent the customer the following email todayMrMclain, I reviewed your recent inquiry Your account was on a fixed rate offer of $0.0579/KWH for months starting on 10/24/and we did not change the rate until February of Your April bill reflects the difference between your actual usage and the budgeted amount you were paying and is high because your usage was over budget Your account left service with Verde last month Regards, Tony Menchaca
We sent the customer the following message today MrPupik, I received your recent inquiry We would be more than happy to place your phone number on our internal DNC list so that it will not be called in the future Your inquiry did not indicate the number you are being called on If you can email this to me we will place it on the DNC list Regards, Tony Menchaca Verde Energy
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I returned [redacted] call from Verde Energy regarding the complaint I submitted to BBCMy account number was [redacted] before I closed it and my vendor name is [redacted] , Vendor ID: [redacted] .I was told person I spoke with I'd be reimbursed the total amount I paidand received $in the mail.Thank you, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
responded directly to customer 8/17/16: Dear [redacted] This email is in response to the complaint you filed with the Revdex.comI have tried to look up the call that was made to you, but your complaint did not specify on what date the call was madeI did an overall search using the phone number provided by Revdex.com ( [redacted] ) is that the number that they called? The reason for my search is that I want to be sure the call was ended and "coded" properly, showing you were not interested Please reply to this email letting me know the phone number the telemarketer used to reach you (your phone number) and what date (approx.) they called youIn the meantime, I do apologize that the telemarketer was not completely open about our programWe do have set scripts in place for the telemarketers to use, but there is always some leeway in the way an individual reads themI have added the phone number [redacted] to our Do Not Call list, and once again apologize for the negative experienceThank you for taking the time to give us your feedback and we hope to hear back from you with confirmation on the phone number Karen M [redacted] Customer Support |Verde Energy USA Merritt | Second Floor | Norwalk, CT
On May we provided Jeff Tomlin with a copy of the enrollment verification and also issued a $billing adjustment check on 5/21/ All phone leads are scrubbed every days against the Federal DNC registry so if the phone number in question was on the DNC list at that time it should have been blocked unless there was some type of processing issue The customer should be in receipt of our check at this time and we think this was a reasonable resolution
Complaint: [redacted] I am rejecting this response because: I did not receive the notice and I have had 2 months or 3,000 kWh of exorbitant charges against my account and have yet to revive my final bills. If my final bills are locked in to the lower rate then I will accept the resolution suggested. Sincerely, [redacted] ***
Responded directly to customer via e-mail Dear [redacted] , This e-mail is in response to your rejection of our settlement We feel we made an equitable offer and consider the inquiry resolvedBest, [redacted] Customer Support Verde Energy USA [redacted] ***
We sent the customer the following email today [redacted] , I reviewed your Revdex.com inquiry and recent call into our customer support group Your wife enrolled with [redacted] over the phone on 1/18/at 3:24PM Your account was on a variable rate offer and the rate increased due to significant increases in energy supply costs, not all of which were passed on to Verde customers.Your account will leave service with Verde at the end of the current billing cycle on 7/14/ Based on your call to our customer support staff we are sending you a $cash bonus rebate check and a $billing adjustment check which lowers the rate on your most recent bill to $0.0849/KWH and this lower rate will be used for your final bill in July ( letter from our customer support staff is in the mail to confirm this) You should receive these two checks in approximately weeks Regards, [redacted]
We sent the following email to the customer MsKaminski, I reviewed your inquiry I want to confirm that you will receive billing adjustment checks of $and $respectively for each account and the rate has been lowered for each account to $0.1129/KWH Please let me know if you have any other questions Regards, Tony Menchaca
We sent the customer the following email today***,I received a copy of your Revdex.com inquiry Your account has been cancelled and will leave service with Verde at the end of the current billing cycle on 1/20/ As a courtesy we will send you a billing adjustment check for $ which lowers the effective rate on your recent bill to $0.1149/KWH You will receive this check within weeks.Regards, [redacted]
Responded via email on 3/6/15: -ms- -ms- Dear [redacted] , Thank you for contacting us and I apologize for any confusionAccording to our records you enrolled in a month fixed rate that ended after your November meter readingCurrently the state of [redacted] does not require suppliers to contact customers when a fixed rate expires According to our records your account dropped service last month and you have redeemed your rebateBest regards, [redacted] [redacted] Customer Support | Verde Energy USA [redacted] ***
We sent the following email to the customer: Eric, I reviewed your Revdex.com inquiry I apologize for our customer support group not being able to respond to your earlier call We will issue you a check for $which reflects a $adjustment on your Feb bill to make your effective rate $0.0869/KWH plus the $retention rebate we promised We have also set you up with our $0.0869/KWH 6-month fixed rate for 100% renewable energy You should receive your check in approximately weeks Regards, Tony Menchaca
On 5/22/15, I spoke with customer on the phone at lengthNo refund due for electric, as he was paying a lower rate than our mass market fixed rate.Issued refund for difference in rate for gas for billing cycles:4/2/2015-5/1/and 3/3/2015-4/1/Updated gas rate to .3999/therm for final gas bill.Refund Check Initiated for $69.05Both accounts are cancelled[redacted] ***Customer Support | Verde Energy USA [redacted] ***
The following email was sent to the customer Ms. Ramkissoon, I reviewed your BBB inquiry. Your refund check for $68.69 was mailed on 5/1 so you should receive it in the next few days. Your rate was also lowered to a... 6 month fixed rate of $0.1129/KWH as per your prior discussion with our customer support staff. You should be all set. Regards, Tony Menchaca
We sent the following email to the customer today Ms [redacted] , I received your recent inquiry I researched our records and saw that you called in February but did not request that your service be cancelled You were offered a $cash bonus on the call and you cashed the check which was sent to you at that time I also saw that [redacted] helped you with a billing issue several weeks ago and we have submitted a request to the utility to leave service with Verde Even though you have cancelled, as a good will gesture we will send you a check for $to lower the effective rate on your August and July bills to the *** rate of $0.1025/KWH You will receive this check in approximately weeks Regards, [redacted] Verde Energy USA
Responded directly to customer's email address on 6/29/16Dear [redacted] This email is in response to the complaint you filed with the Revdex.comI have searched your phone number in our outbound call database and while I do find that we have called your phone number, I did not find any instances where you actually picked up the phoneI will also add that we do not sell solar panels, we are a 3rd party electric supplier, so perhaps you have our phone number confused with a different caller that is trying to sell solar panels.That aside, I have added your phone number ###-###-#### to our do not call list and you will no longer receive solicitations from Verde Energy USAPlease feel free to reply to this email if you have any questions/concerns.All my best to you,Karen Karen McVay Customer Support |Verde Energy USAMerritt | Second Floor | Norwalk, CT
Complaint: [redacted] I am rejecting this response because:Hi ***,Your explanation does not seem to agree with my billing You mentioned that the customer service representative provided me with the detail of my account since inception and that is not what I was charged That is not accurate I understand that you say the account is reviewed every February and the budget billing amount was adjusted but something still isn't correct The detail that I was provided showed budget billing adjustments plus an energy charge which totaled $this was since service start date 10/22/ On my December 19, from my utility company I was charged $from Verde As I mentioned this is the total of the billing adjustments from 10/22/and energy charge from 11/15/14-12/15/ So I am very confused on how you can say that I wasn't being billed adjustments since inception What does the $represent then? Sincerely, [redacted]
Spoke to customer via phone callNot interested in keeping Verde as supplierIssued $rebate for gas enrollment and $rebate for electric enrollmentBoth checks will be mailed directly to customerPut in cancel request to [redacted] ***, awaiting final usage date from utility.Cordially, Karen McVay
Complaint: [redacted] I am rejecting this response because: There is no sugar -coating the extortion game played here by Verde Energy. Your total bills added on my account since December 2015 up until my current bill is $338.93 as stated by Verde Energy, I got a refund/rebate of $131.22. This leaves me with a balance of $207.71, out of this, verde is suggesting an additional $129.12 should have been part of my [redacted] bills if they had not been added to my account. So I am assuming that's what I am owing [redacted] without them. I am still left with a balance of $78.59 from the $207.71 after taking out the extra bill that should have come from ***. What happens to this outstanding $78.59 that should and never would have been on my bill if Verde had told me they were coming on my account to add extra charges monthly for the same service [redacted] was providing me for way less! Will you Karen M***y pay this kind of bill? Is this a fair and logical deal in any sensible way of looking at it???? Sincerely, [redacted] ***
We sent the customer the following email todayMrMclain, I reviewed your recent inquiry Your account was on a fixed rate offer of $0.0579/KWH for months starting on 10/24/and we did not change the rate until February of Your April bill reflects the difference between your actual usage and the budgeted amount you were paying and is high because your usage was over budget Your account left service with Verde last month Regards, Tony Menchaca
We sent the customer the following message today MrPupik, I received your recent inquiry We would be more than happy to place your phone number on our internal DNC list so that it will not be called in the future Your inquiry did not indicate the number you are being called on If you can email this to me we will place it on the DNC list Regards, Tony Menchaca Verde Energy
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I returned [redacted] call from Verde Energy regarding the complaint I submitted to BBCMy account number was [redacted] before I closed it and my vendor name is [redacted] , Vendor ID: [redacted] .I was told person I spoke with I'd be reimbursed the total amount I paidand received $in the mail.Thank you, [redacted] ***