Verizon Communications

A Verizon customer service representative confirmed a credit totaling $was issued to the account on Verizon's records show the item has not been credit reported [redacted] was advised We apologize for any inconvenience that [redacted] experienced as a result of this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have contacted the representative and told her that the item came with a prepackaged posting slip which you can drop off at any [redacted] storeSince the item was merely dropped off and shipped back there was no handing of any slip due to being able to just dropping it offThe store obviously can not find this package because with out a slip they can not locate it if yu have no inormation about the package itselfIf there was a pre packaged slip why is there no record of the number that was used in their system In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

As of September **, the grace period to waive the Early Termination Fee was changed from days to daysI spoke with [redacted] on December *, who will provide a copy of the Terms of Service Agreement stating the customer has days to avoid the Early Termination Fee Service was installed on November *, and disconnect on November **, At present, the bill has not generated showing any chargesThe representative will follow up for the December bill to credit the Early Termination Fee if it appears on the billThe customer is responsible for the charges for services rendered from November * through November **,

Advanced Appliance Service was sent to us by my home warranty to repair a leaking pipe in my crawl spaceThey discovered that the water leak was coming from upstairs outside the wall making it non accessible so they suggested re-running the kitchen sink drain$dollars later with no breakdown of the cost or parts, or how they arrived at this priceI called the office to get a break down of the cost and no one ever called me backThe job was done quick and they were at my home no more than an hourPlease avoid this Advanced Appliance serviceI repeat please do not use this companyThere service prices are inflatedWhat a rip off!

After further review of the account Verizon has agreed to asa compromise and give the customer a credit of $which is the differencein the credit lost after the promotion ended for the DVR and bundle discountthat was only to last monthsThis credit covers all fees and taxesassociated with losing a $credit times months

Upon receipt of the complaint we spoke with the customer, apologized for the inconvenience & advised their concerns were referred to the appropriate departmentOn February*, 2015, our representative spoke with the customer and explained the policy when transferring service from one physical address to anotherWhen moving, service at the existing address is disconnected and a separate order is issued establishing service at the new addressAny existing promotion applies as long as the customer retains service at the existing address unless it expiresThe customer spoke with a representative who added a monthly discount to the services at the new address so there is no difference in the chargesThe customer was satisfied with the explanation and had no additional questions

Upon receipt and contact with the customer, Iforwarded [redacted] ***’s concerns to our Verizon Online Technical support team forassistance After speaking to the customer,it was determined that the customer had malware/virus that prevented her fromgetting online The customer advised hadassistance in getting the virus removed and now subscribes to Verizon SecurityAgent to prevent future problems I also authorized the billing office to issue aone-month out-of-service credit for $to the account

Attempts to reach [redacted] by telephone to discuss this complaint have been unsuccessfulRecords show that [redacted] contacted Verizon and placed an order to disconnect serviceRecords show that she was advised of an early termination fee for disconnecting prior the end of her contract [redacted] was also advised that if she had Verizon service connected at her new address the early termination fee would be waivedThe service was disconnected for $210.08, which included a $early termination feeA revised final bill was issued dated for $1560.08, which included charges for unreturned equipmentThe fee for the unreturned equipment was adjusted in full 214, leaving the original final bill amount of $as due

A representative spoke to the customer on February *, Based on a discussion with the customer regarding the customer’s experience with service issues, and a review of the account by the representative’s supervisor, a decision was made to waive the early termination fee that would have been assessed as a result of the customer canceling services before fulfilling her two-year agreement The customer was satisfied

Good afternoon, The Central office that provides DSL service to this location is closed for the sale of DSLThere is an estimated relief date of June At which point DSL service will be able to be ordered againWe cannot give a price that would include a service that cannot be installed Furthermore, no adjustments will be made for time spent contacting Verizon nor will there be credits issued for the device the customer purchased to gain internet access

According to record, the payment reversal for the $payment completed on November *, [redacted] confirmed receipt of the funds and informed she has not received the $payment [redacted] in the Executive Relations office informed [redacted] the $payment reversal is in progress and an expedite has been requested [redacted] *** informed she will make immediate contact once the payment reversal completed [redacted] was provided direct contact information to reach [redacted] in the Executive Relations office

Subsequent to receipt of the complaint, I mademultiple attempts to reach the customer but was unsuccessful Specifically, I called the can-be-reach number,###-###-####, and received a recording that stated at the subscriber’s request,this phone does not accept incoming callsI also called the customer’s main telephone number, ###-###-####;however, the number rang with no apparent voicemail pickup I alsoforwarded an email to the customer but did not receive a reply.Additional information is needed and as noted above,the customer was unavailable to glean additional information or discuss thematter further The customer has mycallback information

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

[redacted] Thank you for referring this case of [redacted] to our office for reviewWe appreciate you bringing this matter to our attentionWhen reviewing account, [redacted] had requested to disconnect services in August Supervisor issued credit toward the account; but left a balance on the account in the amount of $On December **, 2014, Verizon has issuedcredit for the remaining leaving the balance at zeroVerizon has requested account to be recalled from collections and any credit reporting We trust this information will assist with closing this complaint [redacted] *Verizon SW Executive Relations

[redacted] Thank you for referring the complaint of [redacted] to our office for review Weappreciate this matter being brought to our attentionOur investigation concludes; [redacted] placedorder [redacted] on October *, for a triple play with Fiber Digital Voice+Preferred HD and 50/Data with a 2year contract term [redacted] service was installed on October**, Verizon repair shows repair tickets sinceinstallation ticket number [redacted] on October **,reporting should have DVR’s but only received one ticket number [redacted] reporting DVRis not showing recordingsTicket closed with a new DVR being sent Records further indicate [redacted] called in onNovember *, and requested that the service be disconnected and order [redacted] was don’t to disconnect the accountThe account shows on theNovember **, bill that the customer was billed an early termination fee of$for not keeping the service the month term Verizon regrets the experience when contactingcustomer service to get assistance with concernsAs a courtesy credit has beenissued for the remaining activation charges of $A previous Verizonrepresentative issued credit for the first $for a total credit of $71.78for the activation chargeAs a courtesy credit has been issued for the earlytermination fee for a total of $The account now has a zero balanceA Verizon representative spoke with [redacted] on March *, to explain the above information and she expressedsatisfaction with the resolution Verizon apologies for the inconvenience this hascaused and trust that this information will assist you in closing thiscomplaint Sincerely, [redacted] ###-###-#### EXT [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Verizon and [redacted] have told nothing but lies...no one has reached out to my regarding my complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]We had an open case ( [redacted] ) just weeks ago regarding Verizon’s lack of acceptable service to our home The resolution by Verizon was that they assigned someone to assess and resolve our long-term issues with service - he gave us his cell phone number and told us to call him any time we had a question, said he would be following up on replacing the lines leading to our home, and also told us to call him (or text if it was night time) and NOT VERIZON if we had an outage Well this past Friday we had an outage again We texted him, no response Called him Saturday morning, no response Finally we called Verizon Saturday afternoon to be told that their anticipated fix date was Wednesday the *** We texted him again with this information on Saturday night, again no response We never heard back from him at all Our internet and phone came back on late last night We would very much appreciate it if you could re-open this case as it was closed under pretense by Verizon - apparently the person who is supposed to be handling our situation is not handling it, Verizon customer service knows nothing about him, and we are stuck with the same exact issue - very poor service that goes down for extended periods of time regularly and no one who is following up on replacing our lines Thank you so much, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The resolution to this case has not changed The customer was provided an emailconfirmation stating “Your FiOS purchase or Quantum speed upgrade makes youeligible to receive a LG G pad or up to $off any tablet from VerizonWireless"New 2-yr Verizon Wireless activation required." The previous resolution was as follows: Records show that the terms of the promotional offer ofreceiving a LG tablet or $off any tablet from Verizon Wireless werecommunicated with the customer via direct contact with the vendor and via anorder confirmation email sent to the customer which indicated the following:Your FiOS purchase or Quantum speed upgrade makes you eligible to receive a LGG pad or up to $off any tablet from Verizon WirelessNew 2-yr VerizonWireless activation requiredWatch for your certificate and instructions onhow to redeem once your FiOS service is installed or upgraded Must install/upgrade by to beeligible If the customer chooses a LGtablet, the tablet itself is free but to receive the tablet a 2-yr VerizonWireless agreement must be activated

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Please see the reasons I gave previously on why I am not accountable for these charges They were listed earlier in a previous message Verizon made several mistakes leading up to this and that is not my fault nor my problem If you did not read my reasons of why I should not be charged this then I suggest you do I also at one point requested the phone conversations that were recorded when all of this took place (almost a year ago) and that was denied from me If this goes to civil court those conversations cannot be withheld from me Please review the reasons and get back to me If you did not read them or misplaced them I will gladly copy and paste them from the response and send it to you, againSincerely, [redacted] ***

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attentionOn February*, and February*, 2015, a Verizon representative attempted contact with [redacted] for resolution We havebeen unable to speak with her in regards to this inquiry but we have left detailed messages as well as mailed a letter that provides her the directcontact number for the account specialist handling this inquiry We have researched and confirmed that [redacted] did not originally receive the promised gift card This was identified and a gift card was mailed to her [redacted] did make contact with us previously and we provided her with two additional gift cards but this did not satisfy her request of $ We have fulfilled our promised gift card and extended two additional gift cards toresolve Please accept this response as closure to this inquiry.We trust this information will assist you in closing the complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter