Verizon Communications

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attentionOn February*, and February*, 2015, a Verizon representative attempted contact with [redacted] for resolution We havebeen unable to speak with her in regards to this inquiry but we have left detailed messages as well as mailed a letter that provides her the directcontact number for the account specialist handling this inquiry We have researched and confirmed that [redacted] did not originally receive the promised gift card This was identified and a gift card was mailed to her [redacted] did make contact with us previously and we provided her with two additional gift cards but this did not satisfy her request of $ We have fulfilled our promised gift card and extended two additional gift cards toresolve Please accept this response as closure to this inquiry.We trust this information will assist you in closing the complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter

On November *, we spoke with MrBecker acknowledging receipt of complaint filed with the Revdex.comOn November *, our representative spoke with the customer, apologized and explained we are unable to waive the Early Termination Fee due to their relocation to a different stateOur records show the customer spoke previously with our representatives previously who explained and advised the charge is validIn February the customer agreed to a year contractUnder the year contract, he was receiving monthly discountsUpon installation of service, the customer received an email order confirmation which detailed the services and Terms of Service Agreement including the Early Termination FeeThe representative emailed the order confirmation of his consentThe customer was advised the Early Termination Fee is a valid chargeThe customer will call back regarding the payment arrangements

Verizon contacted the customer who stated that all credits hadbeen issued, billing is now correct, and service was working to her satisfaction.The customer stated that she wanted to terminate the service without beingbilled an early termination feeIt was explained that her request to terminateservice was well beyond the grace period provided for cancellation and becauseall credits had been issued, billing is correct, and service is working, theearly termination fee would not be waivedThe terms and conditions pertainingto the free ipad were explained and reviewed

Company was sent to us by our home warranty to repair our heating unitJob done fast (should have known then) but when the county came to inspect the system failed because exhaust pipe was not gluedTHEREFORE putting my family at risk for carbon monoxide poisoningMind you this repair work was done months prior I believe so this whole time we've been at riskThankfully we have multiple detectors When called Carl (owner's father) was condescending, did not believe that they had actually made any mistakes, wanted argue about what should have been done(Just fix it!) and wanted me sit here and wait for them to come fix a MAJOR problem$out of our pocket and they were unwilling to refund a $service fee since now I have had to waste times for someone to come outfor Advanced and for the countyThey have also come out for a toilet that overflowedFirst guy said he fixed it but it overflowed againSecond call out that guy said the first one didn't fix a thingLong story short-AVOID AT ALL COSTS Management has no people skills and must think customers are nitwitsIf you're going to argue back when you're clearly in the wrong then you shouldn't be in business

Verizons position in this matter has not changed According to our records: customer called to put service on vacation suspend 5-**-and qouted nrc, and advised of restoral date 9-**-Customer called 1-**-15, as to why restored and was resuspended with restoral date 5-**-15.1-**-15, called advised rep restored too soon, that service was already re suspended and was issued credits of 211.92.3-*-customer claimed he called months prior to disconnect, there were no notes and restoral and disconnect were processedFinal bill was credit balance of The was issued for suspend fee billed in jan billThe customer received in service creditsOur position is the same as previous case

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The original amount owed to me was $ I only received around $ The problem occurred because I cancelled but there was still a vacation request pending in the system which I believe overrode the cancellation request since it was pending I made the cancellation order the day after my vacation request in January because the woman on the phone working for Verizon had such a sarcastic tone and treated me very rude after I explained to her how Verizon repeatedly missed appointments with me In response the next day I called Verizon and I asked the operator who was extremely understanding and kind if I was under any contract He responded "NO" So I told him to please cancel and I will take my $credit because I was very upset with the operator from the previous day I also cancelled my Verizon Mobile service the next day due to the Verizon Fios's operators rudeness I understand I can do nothing to battle big business but I will never do anything knowingly associated with Verizon due to the one operators attitude In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

A customer has FiOS services under a contract at location A and moves to location BIf FiOS services are not available at location B, the customer is billed an early termination fee if the move occurs prior to the expiration of the contractAs previously stated, the early termination fee would be waived if the customer had any Verizon landline service connected at location B

Several attempts have been made to reach the customerwithout success and a call me letter was mailedWe need to speak with thecustomer in order to discuss and issue orders customer may want issued

Advanced appliancea have been greatMy products are always shipped in a timely manner and the staff treats you like homeMy buying and installation process went smoothI buy alot of appliances from diffrent places and they have all my supportThank you

The customer has been advised that his account has been corrected and he has a zero balance

Verizon made contact with the consumer to address the complaint Upon resolution, a service order was issued on March *, with a date due of March **, to complete activation of the static IP addresses The consumer is aware of Verizon actions and has no further concerns

Upon receipt of the complaint, I unsuccessfully contacted [redacted] ***, the complainant’s daughter I left a voicemail with my callback information I subsequently redirected [redacted] ***’s concerns to our Financial Services Department I received a response that the $payment had been successfully located and applied to [redacted] ’s account A $credit balance is now reflected.Shortly thereafter, I received a voicemail from [redacted] that essentially stated the matter was resolved and her mother was satisfied [redacted] very graciously expressed her appreciation for this office’s assistance in resolving the matter I returned [redacted] ***’s call and reviewed the findings with her and thanked her for her call The matter is considered resolved

The cost difference between Select & Preferred is $ The representative is crediting your account for a total of $30.00, $for February and $for March

Revdex.com: On behalf of my mother, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Please be advised Verizon has made multiple attempts to reach [redacted] to assist with access to the Verizon account on his home PC While we have not reached him directly, we do believe the problem with the current Java he is using in the PC I have sent the attached letter asking him to call me for additional assistance We trust this provides your office with the information required in this matter Thank you, [redacted] Verizon Executive Relations

A Verizon customer service representative discussed the issue with [redacted] and confirmed that Verizon does not sell its set top box (STB) per the Terms of Service (TOS)The representative explained to [redacted] that if he received any programs other than local TV, a set top box is required and thus a rental fee The representative placed an order on to disconnect the video service per the customer’s requestThe representative also issued a cancellation of the equipment retrieval order, so that the account is not billed for unreturned equipment [redacted] was advised that his service was installed on (with a year contract) and the account will be billed an early termination fee if he cancels now We apologize for any inconvenience this matter may have caused

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This amount does not include the total amount from February through June 2015, in which we have been over charged and continue to be overcharged each monthAlso, we are still lacking pieces of equipments spelled out specifically in our contractAlso, their new "compromise" includes us paying more each month for less servicesNot much of a "compromise" from the customers point-of-view with a signed contact, that was not changed by the customer In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We advised the customer that she was told correctlyThe other provider receives electronic notification that we are taking over the numberThat is how we are able to take over the serviceIf she called them to disconnect before the process was finished, she risked jeopardizing the winback order VZ is not aware of another providers disconnect procecdures, therefore customer is responsible to call the provider to ensure that she has successfully closed out the accountSince she did not do so, the *** was still billing her for service, when she tried to apply for [redacted] she was denied because she still had [redacted] with the other providerWe advised customer that the recent [redacted] application sent per notes was denied due to "no proof provided"Customer upset that the origional representative gave her misinformation Case closed

[redacted] Thank you for referring the complaint of *** [redacted] to our office for reviewWe appreciate this matter being brought to our attention.Our investigation concludes; [redacted] previously subscribed to stand-alone lines with call forwarding, caller id for $excluding additional voice services, long distance calls and applicable taxes and surchargesRecords show [redacted] ’s monthly service is approximately $465.39- $after taxes, surcharges and long distance calls Research determined [redacted] did not qualify for the new acquisition on-line offer of $159.99, therefore no credit adjustments would be issued for the differenceRecord show service order [redacted] completed establishing [redacted] on the Verizon Solutions Business Bundle with a year commitment for $per monthThis excludes additional applicable taxes and surcharges This information was referred to [redacted] and he was satisfied with the resolution Verizon apologies for the inconvenience this has caused and trust that this information will assist you in closing this complaint.Sincerely, [redacted]

Thank you for referring the complaint of [redacted] to our office for reviewWeappreciate you bringing this matter to our attention On February **, and on February **, 2015, aVerizon representative left a message for [redacted] in regards to this inquiry We have ensured that the account has beendisconnected and have expedited a refund check to me mailed on March **, We do apologize for the inconvenience [redacted] has experienced We trust this information will assist you inresolving this complaint