Veteran Benefits Guide Reviews (%countItem)
Veteran Benefits Guide Rating
Address: 2300 Boswell Rd Ste 125, Chula Vista, California, United States, 91914-3523
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My case manager (Kenneth D) handled my claim in the most professional manner and provided me with updates on getting my claim going. Simple/detailed step-by-step instructions were easy to follow and he was always there to assist if I had any questions during the process. With the help of Kenneth and his staff, I was very pleased to learn that I went from 10% to 100% P&T. VBG really know how to help their clients on getting the ratings they deserve versus running into dead ends. My gratitude goes out to their services and highly recommend anyone else to seek their assistance to help raise the rating you deserve, especially if you are retired of 20-plus years.
I meant to say from 20%-100% P&T.
I would highly recommend Veterans Benefits Advantage! My case manager Leah was professional, knowledgeable and her instructions were clear and concise. If you're struggling to work with the VA on your own and/or not receiving the results you deserve, this company will be your advocate and helping hands. Very satisfied customer!
If you are having any trouble with your claim, contact VBG. This company is up front and does not lie to you. I recommend all Veterans use VBG if you feel you are deserving of disability rating increase
After dealing with the VA myself let down after let down and dealing with other company's I was recommended by a friend to try VBG, I gave them a call and a young man by the name of Christopher T picked up the phone he was very professional and he explained the company to me and what they represent from that phone he became my case manager, I knew from our conversation that I could trust him. And all I can say the rest is history, so if your a VET struggling with all the head aches form the VA. I recommend that you give VBG a call they will carry they weight for you.
VBG did a great job for me. I had a very favorable VA disability decision which I significantly contribute to VBG's Case Manager's expertise in helping veterans like me through this VA process. I had the best VBG Case Manager, Marcela, who kept me well informed about everything She effectively and promptly communicating with me by phone and email.
I highly recommend VBG services and encourage Veterans to request Marcela as your case manager.
I didn’t hear about VBG, an organization that has been helping veterans with their claims, until my wife and I moved to San Diego a few months ago. A former shipmate recommended it to me, and I was glad that I listened. Marcela S, my case manager guided me professionally through the whole process. In a much shorter time than expected after the claim was submitted to VA, I received a favorable rating decision. Thanks Marcela and VBG!
My referral to Veteran Benefits Guide(VBG) was through a veteran friend who used their service and had nothing but praise for the organization and through his particular case manager.
My case manager was MARCELA S. and most of this critique of the Veteran Benefits Guide organization reflects directly on her and her professional attitude. I had the opportunity to meet her in person and she became the “face” of the Veteran Benefits Guide to me.
1. Customer Service Posture. Excellent customer service was provided to me from the very start of the process. There was a genuine concern displayed for the veteran.
2. Communications. The communications between me and the VBG was outstanding.
a. My telephone inquiries were met with timely responses.
b. My Email inquiries were met with the same timely responses as the telephone calls.
c. Each phase of the process was discussed in detail on what to expect and when to expect it. All was explained in terms which I could understand clearly.
d. Procedural information regarding where to find something on the VA website or how to navigate the site was extremely helpful for someone with limited computer knowledge.
3. Timeliness: Estimates of time for processing certain stages of the process were accurate.
Summary: I have only the highest professional praise for the Veteran Benefits Guide and, in particular, my case manager, MARCELA S. She has my strongest recommendation for your case manager should you be in need for Veteran Benefits Guide service.
This the best experience I ever had as far as assistance with a VA claim. The VBG staff professional and very thorough in their service. Transparent in the information given. Walked me through the whole process one step at a time. The result of my claim came much faster than anticipated. Not only pleased with result but how the process in which the caseworker kept me informed and the next step. Can't over emphasize the professionalism of this company. They truly have the interest of veterans at hand. Can't say that for other organizations.
This organization is very professional. They have great staff and doctors who work hard to ensure you get the rating you deserve. I worked with two throughout the process (Louis and Leah). I have dealt with the VA on my own but could not get to where I deserved to be. They made the process very easy and I have full trust that they can help someone else. Give them a try!
I received very good fiduciary service from VBG. My case mngr, Marcela S, processed my claim more expeditious than I expected. Also, the Dr. That interviewed me was excellent. I highly recommend there service.
In regard to a rebuttal from Veterans, Benefit Advantage, of Chula Vista, California, I admit my math error, it was $500, not $5000, but let's consider the state of mind I was in because of one of your employees who, in an email dated April 16th, 2019, 6:15 pm stated, “I/we will not be making this mistake again and have taken several steps since the time that it occurred. We have used this as a learning/training experience and have adopted new company procedures to ensure that this never happens again”. This was after this individual sent me a data sheet with MY name on it but a different SSN/DOB. I verified that the SSN they sent me was real and issued in 1982, so well within the realm of probability that this SSN could be associated with one of their other clients. Meanwhile, for 10 days I'm left with the impression they sent me some other "Me's" Information and had to wonder, how safe was my data? I have service connected PTSD/major depression/more.10 days of hell for me. Hardly any sleep/panic attacks/high anxiety/couldn't concentrate/hard to eat. And when I began asking them what they were going to do for me for what they put me through, I didn't get emails, I got phone calls, which is why, as per their response, "Secondly, there is no correspondence supporting ***'s claim that someone at Veteran Benefits Guide calling him a "non-payer," "cheat" or "liar." Compounding the previous, *** indicated to us during the investigation that Emails existed proving this yet none of these were in his file. When we asked to see his proof of this, {I didn't exactly save our phone conversations, but to say that THEY became threatening to me is an understatement] *** refused to provide it. Additionally, *** stated that the Company blocked his email. The Company took measures to isolate our employees from ***'s emails because he became abusive toward the staff. I was indeed called a non-payer and a cheat, I went through hell and now I'm calling them out on it
Our
model requires us to collect basic info such as SSNs and the DOBs. The case
manager inputted this client's SSN and DOB incorrectly and the VA noticed the
discrepancy. The client brought this to our attn, we made corrections and then
provided updated documents within 10 days. There was no data breach, misuse of
his data, or improper sharing of data. The incorrect SSN and the DOB were not
information that belonged to another client. The two items were simply inputted
incorrectly and our case manager apologized. The file was still sent to the VA and received the best possible outcome.
The complainant was still upset after
the apology and harassed and threatened our employees. He admits this in his complaints.
The company did not block his email, but did route his emails to the highest
level to protect our employees as any employer would do.
As
for payment, he admitted he was untruthful and has refused to remove his
misrepresentations. Further, we did not overcharge him $500.00. The Complainant's
contract required he pay a flat fee upon a favorable decision by the VA. As the
Complainant stated, he received a favorable decision and thus a payment was due.
The Complainant then stated that he could not pay the lump sum so we offered a
payment plan. As part of the payment plan, he agreed to pay a $500.00 fee. Most
of the clients pay the lump sum but not always. Our employees do not call our
clients names when they cannot pay. You would see far more negative reviews if
this were the case. I spoke to each person that worked on this file, reviewed
the entire case and found nothing that verified these claims.
Complainant
also threatened to extort our company by starting a “social media war” if we
did not forgive his remaining balance. We are not willing to do so. Our
employees worked hard on this file, obtaining a great result. We apologized for
the mistake that had no bearing on his outcome.
The Company hopes the Revdex.com will
remove the review given the falsities.
In regard to my complaint submitted on 2/11/2020 against Veteran Benefits Advantage. My complaint was assigned ID. Here is why their latest response is garbage. The SSN they gave me was ACTUAL. It was not a "made up" number. This breach on their part, sent to the wrong person could have resulted in someone's identity being stolen, and given that it was issued in South Carolina in 1982, it could easily have been one of their other clients, and, in fact, Sam D himself admits that this IS the case, contrary to the rebuttal just sent to the Revdex.com. Moreover, their case manager "apologized"? After I went through 10+ days of high anxiety, panic attacks, sleeplessness and nightmares wondered how safe was MY Data? Can I shoot you in the foot, apologize and expect everything to be all good and that be the end of it or should I face consequences? The VBA flatly refused to address my legitimate grievances in ANY WAY and instead called me names over the phone and threatened me with thousands in litigation costs if I didn’t start paying them. And I did not ever "admit" to being "Untruthful", that is a flat-out and COMPLETE misrepresentation, and it’s being used to curry favor for themselves at MY expense. It’s *** on their part to cover for their employees foul up. I stated to their attorney that given my state of mind, that THEIR company put me in, I realized that my original assumption was "inaccurate". But then I hadn’t slept in days, there were times my heart was pounding out of my chest because if this employee could, ADMITTEDLY on his part, breach a different clients data, then how safe was mine? Keep reading to see how the VBA just misrepresented themselves to the Revdex.com AND libeled me as far as I am concerned. In an email dated Apr 12, 2019, 12:10 am Sam D writes: Sam D <***> Apr 12, 2019, 12:10 AM Mr., I apologize for the mix up with the info. As I said I have already deleted the previous info (HE DELETED THE EMAIL WITH THE BREACHED DATA) so it is not an issue. As far as the name, ssn combo, that ssn does not belong to a ***. It belongs to another client with a different name and birth date on top of that (NOTE*: He states, specifically, "It belongs to ANOTHER CLIENT with a different name and birth date on top of that") . In today's rebuttal there is this AFTER Sam D openly admitted his mistake last year, and that the number did, indeed, belong to another “client” (so the VBA just blatantly lied to The Revdex.com and in doing so libeled my good name) “There was no data breach (INCORRECT), misuse of his data, or improper sharing of data (INCORRECT). The incorrect SSN and the DOB were not information that belonged to another client (INCORRECT – AS STATED SUCCINCTLY BY MR. D WRITTEN RESPONSE). The two items were simply inputted incorrectly and our case manager apologized. The file was still sent to the VA and received the best possible outcome. This is incontrovertible, proof positive illustration that the VBA have misrepresented themselves to the Revdex.com and have intentionally dragged MY name through the mud to cover for their reckless thoughtlessness and carelessness, so no, I cannot and I will not accept or abide by the lie that Veterans Benefit Advantage just told you. I went through 10+ days of hell. THEY refused to acknowledge it or talk about it and became angry with me over the phone before I ever got "angry" back. THAT would make ANY right-minded person angry, and when you haven’t slept, had panic attacks and nightmares for MORE than just that 10 day window before they blocked my email, you can understand that an apology for shooting someone in the foot ain’t gonna make it.
There is not much more to say on our end. Mr. is making timely payments and we provided him with a service that he agreed to pay for. There was a mistake made in the data entry when Mr. initially signed up for our services. The mistake was immediately corrected, the case manager apologized and his process was not delayed. The email that Mr. attached is incorrect. The SSN and DOB do not belong to any of our other clients. I personally looked this up myself.
This company is owned by disabled veterans. I too am a disabled veteran. I take the complaints of our clients, all of whom are disabled veterans very seriously. If I felt that we needed to do more to make things right for Mr., I would go above and beyond to ensure that we did so. If someone actually called him names, we would fire that person immediately and we would take measures to ensure that Mr. concerns were satisfied. Out of 283 Revdex.com reviews, there is not one other allegation where a client was allegedly called a name for nonpayment or otherwise. In fact, Mr. is not a non-payor as he was allegedly called. He's making his timely payments on a monthly basis.
As for Mr. Revdex.com review, I kindly ask that the Revdex.com remove the review based on his admitted inaccuracies. We did not overcharge him $5,000.00. Even after admitting as much, Mr. then stated that we overcharged him by $500.00. This too is untrue. Mr. agreed to the $500.00 charge as part of his payment plan - all detailed in his contract.
Thelma F helped me out tremendously. Thelma was able to get me a much higher compensation than I thought I would get. I was having some serious back, neck, and knee issues that the VA was ignoring. Thelma worked hard and diligent to get me a higher rating. I highly recommend this service to all veterans.
Sam was awesome. Despite us having to appeal the VAs decision he stuck with it until we got the decision I deserved. I am throughly satisfied with VBA and recommend them to all Vets who do't want to get the run around or who want the process to go smoothly. Sam took the guesswork out of the equation and handled the agency expertly! This service was well worth the money!
I can't tell you how grateful I am for Veterans Benefits Advantage. I was reluctant to use their service because the *** had literally just denied me 3 times in recent months. I've been going back and forth with the , yet this company knew exactly how to properly prepare my submission. The process overall was pretty quick. I strongly recommend them to all VETS. Don't let the costly few scare you, in the long run, its well worth it.
After being given the run around by the *** since I got out of the military in 2009 I jumped through the hoops they asked and was getting nowhere, This company was referred to me after they helped my wife after she got out with her claims. I was hesitant after being out for 10 years thinking I just had to keep going back and forth with the *** From
The beginning they were extremely helpful and reassuring that they would be able to help me and sure enough in just a few month period I received an email that my disability rating was increased. This company and Eddie are awesome and so will refer them to any other veterans that I know that would be able to use their assistance as well.
I wasn't sure if this was going to work, but my rating increased and the process start to finish was quick. It requires some paperwork and diligence at first and then I received my decision from the . I was skeptical but I also understood that there were no guarantees, and they were very professional. They fight for the veterans and have the experience backing them. I recommend this company.
I heard of this company from my retired friend. My Case Manager Nolan G provided an outstanding service. Mr. G took the time to guide me through the whole process. He reviewed my claims and scheduled me to see a doctor. This process took a few months but it was worth it. My rating went up. I strongly recommend this company. Thanks Mr. G and VBA for an outstanding service.
After using the VA and another affiliated agency to get an increased rating only to be disappointed in getting it reduced. I was hesitant to use VBA but, took a chance anyway. My case manager was Lean M and she answered all my questions throughout the process and kept me informed on the status as well. Within four months, I was pleased with my final rating of 100%. Thank you Leah and VBA!
out-freakin'-standing, My Case Manager Ivan B and VBG did me good. they help me get trough
VA's matrix for claims and turned a 20% into a 90%.... I did'n think it possible, but they did! I thank God for VBG for being there for all Vets and the families they may have. What ever how many years served in the armed forces, if you need help with your claim they are there to help you.
BRAVO ZULU VBG
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11/08/19
Words can hardly express the pleasure I experienced when working with Luis A and Leah M...on my case. They keep me informed up until the day my packet was forward for review. They stated it would take up to four months for the VA to come back with a decision, but due to the excellent work everyone put into my product, I had a decision (30% to 100%) back in less than four months. The process took me less than four months total from first contact to my letter with my new VA rating to be received. These folks, the Doctor, and the whole staff are the best and well worth every penny I paid.
From ***.