Vibrant Web

To whom it may concern, I am responding to the complaint made by Gail W [redacted] MrsW [redacted] spent $on a website with our company and she did call our office to request a refundit seems that she may have been discouraged that she did not speak with somebody about this matter right awayMy support representative Jess spoke to MrsW [redacted] on March 29th and she told MrsW [redacted] that we will refund the entire $I received this complaint on the same day, so I am assuming MrsW [redacted] sent this complaint on an earlier dateWe have already refunded the $back to her credit card and it should have posted to her account Thank you for the opportunity to respond to this matter and please don't hesitate to contact us with any other questions Sincerely,James A***Vibrant866-737-Ext ***

To whom it may concern, I want to start off by thanking you for the opportunity to respond to this matterI am happy to say that I have spoke directly to my customer Mr [redacted] and we have worked through all his concerns about the website he purchased through my company I have moved his website over to our new server so there will be no more issues with his site loading or working properlyWe have also spoken to him on a few occasions over the last week and taught him how to work on his websiteI gave Mr [redacted] my direct number as well, so he can contact me if he has any other questions or concerns with his website moving forwardMy company is excited for the opportunity to be able to work with him moving forwardOnce again, we appreciate the opportunity to respond and we are glad that we were able to come to a resolution with our customerPlease feel free to contact me directly with any other questions.Sincerely, [redacted] Owner

To whom it may concern,First of all, we appreciate the opportunity to respond to this matter and would certainly like to resolve it in a timely mannerIn reference to this complaint, we did make an effort to resolve this issue with the client but there was some miscommunication between us and we were unable to do soWe did return her phone calls from the messages she left with our business hours, but unfortunately we were not able to connect with each otherCustomer satisfaction is very important to us, so we don't have a problem working with Mrs [redacted] in regards to a refundI just want it to be clear that we certainly did not purposely charge Mrs [redacted] the monthly hosting charge to cause an issue with her bank account in any wayIn fact, we actually did process a refund of $on December 5th and then by accident did not deactivate her account so she was charged in JanuaryWith this in mind that leaves a total spent of $which is payments of $29.95, and that is less than the requested settlement of $However after reviewing this account, we would like to offer the disputed settlement amount and resolve this issue to the customer's satisfactionIn order to accommodate this, we would need to know what debit card we will be refunding or we can do a payment through [redacted] whichever the customer would preferAlso we would to know that this will be resolved properly through the Revdex.com as wellWe are glad that we were able to respond to this matter and satisfy the customer.Sincerely,Vwhosting Services LLC

Please refer to the attached document This is the first contact that I received from [redacted] ***x However, if you look at the actual domain name after the admin's address, it doesn't have the appropriate name (which I'm guessing would have been [redacted] ) Instead it is addressed as [redacted] "Coincidence? Also - how is it that not only does this company have the same address as [redacted] ***x but also provides the same services that [redacted] ***x does as well? On top of which I did receive a call today from James from [redacted] ***x to contact him regarding the refund that I was going to be getting I did not call him back - I was following the instructions that were given to me when I submitted this claim

To whom it may concern,I am writing this response in regards to complaint # which is for client [redacted] I am glad to say that we were able to resolve the complaint between usVibrant Web did a wire transfer today for $US into [redacted] bank accountThank you for the opportunity to respond to this matter and please contact us with any other questions or concerns.Please let us know that this complaint has been resolved.Sincerely,Jim A***Vibrant Web [redacted]

Nov26,2015Recomp*aint # [redacted] S [redacted] & [redacted] Your *etter of Nov20,was received on Nov2*t, 2015.Inc*uded is a copy of the *etter origina**y sent to Vibrant Web and Upromise credit card services detai*ing the issue.I find it interesting that Vibrant web never responded to me, fo**owing my *etter.A*so inc*uded is a schedu*e of fees provided by Vibrant Web to the credit card company,who forwarded it to me P*ease note that the tota [redacted] of fees comes to $10,031.90.I fine a fee of $10,to be beyond excessive!I am p*eased that Vibrant Web is wi**ing to negotiate;however,I stand by my expectation of a refund of$5,that is sti [redacted] on ***'s Upromise credit card.I be*ieve the $5,Vibrant Web has a*ready received more than a generous price for a web site that [redacted] wi [redacted] never use, as she is no *onger ab*e to use a computer.Thank you for your attention and assistance in this troub*esome matter.Sept.6,2015Vibrant Web [redacted] ***f am writing on beha*f of my daughter, [redacted] s [redacted] ,case# [redacted] ;account # [redacted] xx­xxxx [redacted] was diagnosed with ear*y onset A*zheimer's disease on June 2014, and had to retire at that timeBy Septshe was unab*e to continue driving her carA*zheimer's severe*y impairs the judgment and memory of the individua*.As winter approached and her garden was put to bed,she had too much time on her hands and spent a *ot of time on the internet,and made some poor judgment choices that put her deep*y in debt, unbeknownst to her fami*y.On 11-19- [redacted] purchased the Vibrant Web Associate referra [redacted] system for $1.95.She comp*eted the registration on 11-19-14and chose http:// [redacted] 59.artscraftb*og.comOn 9-2-15**ogged onto that site and when I c*icked on ***, "graphic fairy';appearedfhere was nothi"ng spedfk to ***On 12-30- [redacted] was contacted by a "director'' and purchased $for their VIP package and-chose wwwourgreengarden.com for her web siteI*ogged onto that web site as we [redacted] on 9-2-*Jand a number of pictures of f*owers and some photos of peop*e appearedAgain,nothing specific to ***.Whi*e Vibrant Web s.et copious pages of services avai*ab*e to [redacted] to her Upromise credit card,she is unab*e to access them because of her cognitive impairment;she is *n fact,no *onger ab\e to use her computer[redacted] is considered a vu*nerab*e adu*t;whi*e I rea*ize you had no way of knowing this at the time of the transactions,I sincere*y hope that now that you are aware,you wi [redacted] have the understanding and compassion to void the contracts she made with Vibrant WebTherefore,I am respectfu1*y requesting that you contact the Upromise credit card and cance [redacted] the$that is sti [redacted] on ***'s Upromise statementI tru*y be*ieve that you wou*d not want to take advantage of ***, or any other person that is suffering with such a debiHtating disease.Sincere*y, [redacted] 's mother,care giver and driverG*oba [redacted] PaymentsDepartement CBD [redacted] [redacted] August 11th, 2015Case # [redacted] - Account- [redacted] xx-xxxx-***To Whom It May Concern: VIBRANT WEB[redacted] ***Phoenix, AZ Thank you for giving Vibrant Web an opportunity to respond to this pending matterMrs [redacted] purchased our associate referra [redacted] system for $on 11/19/Her activation fee inc*udes a custom five-page website where information and banner *inks for he chosen associate companies are disp*ayed We gave her the opportunity to choose an exc*usive sub-domain name for her website and inc*uded its first year's registration in her set up feeWe were to fina*ize constructfon of her website once she comp*eted the on*ine activation process necessary for its pub*ication on*ineMrs [redacted] a*so agreed to additiona [redacted] deve*opment for an additiona [redacted] $on the origina [redacted] order where she had to agree to the-terms by c*icking the boxMrs [redacted] a*so agreed to the $29.9o5nth*y charge on month*y basis after the first daysI am inc*uding the page with terms and conditions and the actua [redacted] terms and conditions agreed to by c*icking.Mrs [redacted] comp*eted the registration process on 11/19/and chose http:/ I [redacted] 59.artscraftsbtog.com as hfs sub domafn far her websiteHer site has remained on*ine and functiona [redacted] since the re istration dateMrs [redacted] spoke with our Domain Director on 11/24/and spent $for our VIP additiona [redacted] deve*opment and chose the domai n name www.ourgreengarden.comHer website has remained on*ine and functiona [redacted] since the comp*etion date.The deve*opment was to inc*ude custom design, artic*e writing, banner ads, socia [redacted] media p*ug-ins, Facebook fanpage, Twitter page, Goog*e+ Page and directory submissionsI am inc*uding the statement of work showing a [redacted] the agreed upon work and signed contact between Mrs [redacted] and Vibrant Web for the comp*eted work.Once again on Mrs [redacted] spoke with our director again and purchased additiona [redacted] deve*opment for $to inc*ude Drop ship products, who*esa*e store, custom c*esBay sttore, Paypa [redacted] integragtion, RSS Feeds, and news*ettersWe are inc*uding the NMI gateway

Please refer to the attached document This is the first contact that I received from [redacted] ***x However, if you look at the actual domain name after the admin's address, it doesn't have the appropriate name (which I'm guessing would have been [redacted] ) Instead it is addressed as [redacted] "Coincidence?Also - how is it that not only does this company have the same address as [redacted] ***x but also provides the same services that [redacted] ***x does as well?On top of which I did receive a call today from James from [redacted] ***x to contact him regarding the refund that I was going to be getting I did not call him back - I was following the instructions that were given to me when I submitted this claim

I did receive the response from Xi C [redacted] in regards to the purchase that she made from Vibrant Web and the resolution she would like financiallyI reached out to MrsC [redacted] myself on March 25, 30, and April 1stShe did return my call once and asked that I call her back but she wasn't available for our appointmentAt this point I still have not heard back from MrsC [redacted] to try and resolve the issue at between usWe have fulfilled all the products and services that she purchased up to this point that we were able too without her involvementCustomer satisfaction is very important to us and that is why I tried to offer a refund of 50%but unfortunately she denied itThe problem that I have with agreeing to any more of a refund is that we did complete the development she purchased via the contracts attachedAlso after MrsC [redacted] tried to negotiate through the Revdex.com, she charged back some of the purchases that she madeI have already received a chargeback for $3200, $and $through paypal, which leaves purchases of $still left in limboI did not fight the $dispute through paypal, so she has already received that as a credit out of courtesyI don't feel comfortable agreeing to anymore of a refund because I don't know where she stands with the other purchasesI had to respond to the $and $chargeback she did because it was time sensitive and she was not returning my phone callsIf MrsC [redacted] would like to transparent about the transactions left in question, then I would be happy to speak with her to a try and resolve things further.Please feel free to look at the website ( [redacted] ) that was built by my company for her and contact me with any other questions.Thank you for the opportunity to respond to this matter.SincerelyJames A***Vibrant Web [redacted] ***

I am having a hard time locating your account with usCan you please verify with me the name, email address and last four of your credit card that was used to get startedAlso if you can please verify the dates, and amount that you were charged from usOne last thing would be what the actual descriptor on your credit card statement says who the charge is from As I stated, I do not have a problem refunding all charges but for some reason we are having a difficult time finding your accountLook forward to your response so we can close this complaintPlease feel free to call us directly so we can get things taken care ofThanksJim A [redacted] ***

To Whom it May Concern,I am writing this email to respond to a complaint that Mr [redacted] has reopened with the Revdex.comMr [redacted] has been a client with us for awhile now and we appreciate the opportunity to respond to this matterWe are actually glad that he has brought these concerns to our attention so we can correct them now and make sure we do not have any further issues moving forwardWe certainly apologize that Mr [redacted] has had issues with our service and we are confident that we have made the right changes to help us all in the futureOne of the concerns that he had was the lack of customer support and communication with our support team, so we have assigned one customer service representative to his account He will be working with [redacted] from our company any time he wants to work on his websiteWe will make sure he completely understands how to use the tools he has purchased and help him apply everything to his websiteOne of the owners, [redacted] spoke with [redacted] on July 3rd and they went over some design changes for his current website and Vibrant Web also gave [redacted] another website free of charge so he can sell whole sale auto parts onMr [redacted] has spoken to [redacted] several times over the last week and [redacted] has been very pleased with the changes we made and how things are goingWe are very committed to his account and we will be working closely with him in the futureOnce again customer satisfaction is very important to Vibrant Web and we really appreciate the opportunity to respond to this matterPlease don't hesitate to contact us with any other questions or concernsSincerely, [redacted] Vibrant Web

To whom it may concern, I am sorry that our business relationship did not work out between usI do apologize if you feel that you were mistreated when you called our support officeI do want to point out that on the website, it does read on the terms and conditions that the initial fee is non refundable, however customer satisfaction is very important to us I have refunded the $todayThank you for the opportunity to respond to this matter and please contact us with any other questions Sincerely James A [redacted] VW Hosting [redacted] ***

I am responding again to the complaint made by [redacted] ***VW Hosting services in no way intended to make Mrs [redacted] experience with our company a bad oneWe sincerely apologize to her for all the issues that she had with our company and we would like to make amends and do the right thingWe are more than willing to refund the entire amount with no more questions asked, however the card that we have on file is no longer activeAlso my merchant will not allow me to refund more than she purchased as wellI would like the Revdex.com to request that Mrs [redacted] give me her [redacted] address so I can send the funds that way or I can even send a cashiers check if she would prefer thatPlease let me know what would be best for her and I will accommodate it.I would also like to address her request for us to apologize to her bank as well for the mistake that has caused her a bad relationship with them.To Whom it May ConcernI would like to take a few minutes and reach out to you about Mrs*** [redacted] who has been a client of your bank for many yearsOver the last few months, Mrs [redacted] had some NSF fees from your bank but it was not her faultMy company VW Hosting Services made some charges to her account that were not supposed to come through that has caused some problems between the two of youPlease do not hold Mrs [redacted] accountable and allow her to continue her relationship with you that she has had for many yearsWe are refunding the money back to her so she can make amends with you as well for any issues that may have happened between you.I want to thank the Revdex.com and Mrs [redacted] for the opportunity to respond to this matter again and we look forward resolving this in a timely mannerAs soon as you respond on how she would like the money to be refunded, I will take care of it.Sincerely, [redacted] VW Hosting Services###-###-#### Ext ####

To whom it may concern, I am writing this in reference to the complaint from [redacted] about the $she spent for our website platformIt seems that there was some confusion in regards to the purchase that she made and the refund policyThe terms and conditions are on the website but customer satisfaction is very important to us so we will take care of this for Mrs [redacted] I apologize that our staff did not treat you properly over the phone and we have refunded the $back to her credit cardThis was done today and an email was sent to her showing this was taken care ofWe appreciate the opportunity to respond to this matter and we apologize for any inconveniencePlease feel free to contact us with any other questions or concerns Sincerely, Jim A [redacted] VW Hosting

To whom it may concern,I have tried to contact MrsC [redacted] via phone but we have been unable to connect When she originally signed up for her custom website, we register it under our companyThe only reason we do this is to prevent MrsC [redacted] from being solicited by other companies after her domain was registeredWe do not have any problem at all releasing the domain name [redacted] into Xi C [redacted] name under her [redacted] accountNow with the concern about the top selling products on her website, we can always change the products listed in the store with a simple request from our clientWe have fulfilled the [redacted] commercial that you purchased and it is linked to your website or she can search it directly on you tube.Last of all, the website that MrsC [redacted] is referencing is actually the scam itselfIf you actually really dig into the site [redacted] , the whole website is another business opportunity plugging themselves as the #opportunity onlineThe guy on there calls himself Chaz and he is talking bad about different companies and keeps referring people to sign up for his wealthy [redacted] programIf you really look at this site, there are only comments made by actual Vibrant clientsThe rest of the comments are all Chaz talking bad about everybody else to make his program wealthy affiliates look betterAll things considered, we have fulfilled all products and services that MrsC*** has purchased up to this point but customer satisfaction is very important to us, so we are willing to work out a fair refund and allow her to continue with the programMrsC [redacted] has already charged back the $purchase though [redacted] and we have decided not to pursue this on our endWe are also willing to refund an additional $back to her credit card, bringing the total to $5,out of the $she spent.Sincerely,James A***Vibrant866-737-Ext

To whom it may concern, I am writing this in response the complaint made by Catherine M [redacted] in regards to the website platform she purchased for $ We would like to start off by apologizing for the way you were spoken too and want to reiterate that customer satisfaction is very important to usWe have refunded the $that was spent and of course there will be no further charges moving forwardThank you for the opportunity to respond to this matter and please contact us with any other questionsSincerely,James A***VW Hosting866-737-Ext ***

To whom it may concern, I am writing this letter in reference to client, [redacted] I do apologize that our business relationship did not work out and customer satisfaction is very important to usWe have refunded the $and $that was charged to your credit card and we wish you the bestThank you for the opportunity to respond to this matter and don't hesitate to contact us with any other questions Sincerely, James A [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below×30=overdraw fees months of my time, aggravation more than fair! returned funds 89.85+120.00+ =Apologies to credit union and self Doing the right thing is the thing to do! They have been given acctNoThat was canceled because of their mistakes andAster card noWhich they haven't used No more financial info unless Revdex.com will intercede as third party Regards [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.As requested by Vibrant Web I am including my e-mail address and last four digits of my SSN as follows:e-mail - ***I am sending correct information regarding complaint *** The correct information for my credit card is *** which is the last four numbers for my credit card.*** ***
***
Regards,
*** ***

To whom it may concern, I am writing this email in response to the complaint made by *** *** for the website platform purchasedThe initial setup is for $and it clearly states that it is $after daysThis is in the terms and conditions on the site but customer satisfaction
is very important to usIt looks as if the $was already refunded on our end on February 4thI have also went ahead and refunded the $today as wellWe appreciate the opportunity to respond to this matter and please feel free to contact us with any other questions or concerns Thank YouJames A***VW Hosting*** *** ***

To whom it may concern,
I am writing this email in regards to *** *** complaint about a $charge on his accountThis charge was for an online website platform he purchased from our companyWe are sorry if there was any inconvenience with this charge and we have
refunded the $Thank you for the opportunity to respond to this matter.
Thank You