Vibrant Web

To whom it may concern,
I am writing this email in regards to a complaint made by *** *** about the purchase she made for $for web developmentIt seems like there was a little miscommunication between Mrs*** and our company, but I am happy that we were able
to resolve the issues todayWe agreed that Mrs*** will continue with her website and working with my support teamVibrant will also be refunding $back to her credit card, stopping all monthly hosting charges and also adding a custom store to her website to help her outThank you for the opportunity to respond to this matter and please don't hesitate to contact me with any other questions or concerns.
Thank You
Jim A***
Vibrant Web
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To whom it may concern, I am writing this email in reference to my client, Farah Farnia I am happy to say that that I have spoken to Mrs*** directly myself and we have resolved the issues at handWe refunded the $she spent on web development and also released her domain to her
go daddy accountI have taken care of these two items today and sent her an email confirming this was taken care of Thank you for the opportunity to respond to this matter and please contact me with any other questions. Sincerely,*** ***
***
*** *** ***

To whom it may concern, I am writing this emai* to acknow*edge the comp*aint registered by Frances *** and my c*ient *** ***As I stated previous*y, we have fu*fi**ed a** products and services purchased There was no way of knowing that Mrs*** had any medica* issues she was dea*ing with that affected her decision makingHowever, customer satisfaction is very important to our company and we wou*d *ike to reso*ve any issues amicab*yVibrant Web is wi**ing to refund the requested amount of $5,to satisfy this comp*aintWe wi** issue the refund out of courtesy for Mrs***, but we wou*d *ike to ask that Ms*** retract a** other comp*aints she has made with the State of Arizona and MinnesotaI fee* that this is a fair reso*ution considering we are taking a *oss on this account and the origina* purchases were made over year agoOnce I hear back from Ms*** that she wi** retract the other comp*aints, then I wi** be happy to process the refund requestedA*so p*ease confirm that the credit card that needs to be refunded is the *** ending in 8769? Mrs*** used a few different credit cards with our company, so I want to make sure we have the correct card to refundThank you for the opportunity to respond to this matter and we *ook forward to reso*ving everything in a time*y mannerP*ease fee* free to contact me with any other questions or concerns. Sincere*y,James A*** *** ***

To whom it may concern, I am sorry that our business relationship did not work out between usI do apologize if you feel that you were mistreated when you called our support officeI do want to point out that on the website, it does read on the terms and conditions that the initial fee
is non refundable, however customer satisfaction is very important to us I have refunded the $todayThank you for the opportunity to respond to this matter and please contact us with any other questions. SincerelyJames A***VW Hosting*** *** ***

To whom it may concern,I am responding to a comp*aint that we received from *** a few weeks agoI wou*d *ike to try and reso*ve this issue forour c*ientI want everybody to understand that we had no idea that ***had any medica* conditions and we did fu*fi** the purchase that
she madefrom our company for a custom websiteHowever customer satisfaction, isvery important to us so we are wi**ing to work with her on a partia*refund to reso*ve this matterWe hope everything works out for Mrs.*** and we wi** refund $back to her credit cardWhenever, I geta response from the Revdex.com and Mrs*** that this wi** reso*ve thecomp*aint, then I wi** process the refund and send a receipt showing thiswas doneThank you for the opportunity to reso*ve this matter and p*easecontact me with any questions.Sincere*y,James A*** *** *** ***

To whom it may concern, I am writing this letter in response to *** *** who purchased our website platform for $I am sorry that things did not work out between us and we have refunded the $as she requestedI do want to add that the terms and conditions on the site do state that
the initial activation fee is non refundable, but customer satisfaction is very important to us so we have taken care of the refund todayWe do appreciate the opportunity to respond to this matter and please don't hesitate to contact us with any other questions or concerns. Sincerely,James aVW Hosting*** *** ***

To whom it may concern, I am writing this email in regards to the complaint made by *** *** We did not charge his CC without authorization based upon the fact that he actually signed up for our website platform for $on January 6th, The terms and conditions are on our
website, and it clearly states that there is a $monthly charge in order to continueHowever, customer satisfaction is very important to us so we have refunded all the charges totaling $We appreciate the opportunity to respond to this matter and please contact us with any other questions. Thank you*** ***
** ***
*** *** ***

Bad customer service- very rudeadvertisement
Because I did not agree to pay a high price for their product, the sales guy got snappy and rude when I asked questions about getting a domain name
I called to cancelled the subscription and asked to be refunded because they provided NO service, per their site and emails received, I should of been given support by "Domain Director" and assistance getting a domain name no extra feesDid not received that service!! It's another scam company talking advantage of people that want to make extra income

To whom it may concern, I am writing this in reference to the complaint from *** *** about the $she spent for our website platformIt seems that there was some confusion in regards to the purchase that she made and the refund policyThe terms and conditions are on the website but
customer satisfaction is very important to us so we will take care of this for Mrs*** I apologize that our staff did not treat you properly over the phone and we have refunded the $back to her credit cardThis was done today and an email was sent to her showing this was taken care ofWe appreciate the opportunity to respond to this matter and we apologize for any inconveniencePlease feel free to contact us with any other questions or concerns. Sincerely,Jim A***VW Hosting

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Gloria M*** MrArtenca,
I wanted to thank you so very much for your attention to my situation and the refund was reflected in my bank accountAgain thank you so much!

To Whom it May Concern, I want to start off by apologizing that Mr*** had any issues with our service and customer satisfaction is very important to usMr*** purchased the system for $on July 3rd and then contacted our support representative on July 7th asking to cancel because he
didn't have enough timeThere weren't any notes stating that Mr*** was asking for a refund or we could have avoided this situation all togetherEither way we have refunded the $back to his credit card and we have attached a copy of the receipt showing this was taken care ofWe do appreciate the opportunity to respond to this matter and are glad we were able to resolve this in a timely mannerSincerely, *** *** *** *** ***

To whom it may concern,
I am writing this email in response to the complaint made by *** *** for the website platform purchasedThe initial setup is for $and it clearly states that it is $after daysThis is in the terms and conditions on the site but
customer satisfaction is very important to usIt looks as if the $was already refunded on our end on February 4thI have also went ahead and refunded the $today as wellWe appreciate the opportunity to respond to this matter and please feel free to contact us with any other questions or concerns
Thank You
James A***
VW Hosting
*** *** ***

To whom it may concern, I am writing this response in reference to *** *** who purchased our website platformI apologize that it did not work for her and we have processed a refund as she requestedIt was processed today and should post to her account in the next 3-business days
Thank you for the opportunity to respond to this matter and please contact us with any other questions. Sincerely,James A***VW Hosting*** *** ***

To Whom it May Concern,I am responding to a complaint made by Gloria M*** about the website platform she purchased for $It is stated on the website in more than one area and listed under the terms and conditions about it being the clients responsibility to cancel within the
day trial or they would be charged the first month of hosting, which is $However, customer satisfaction is very important to us so we did refund the $and $today that she spent and closed the account down so there are no further chargesThank you for the opportunity to respond to this matter and we wish the best to her. Sincerely,James A***Owner###-###-#### EXT ***

This business is a RIP off!! They show this guy in a video doing a "LIVE" call making money in just about mins then you sign up and its a website building service that you have to build the website!!!!!!!! You call the number and nobody answers they have you to leave your name and they will call you back Which they did do but the guy on the phone got pissed when I wanted to cancel my subscription and was going on and on about the site ectI told him again to just cancel my account! Which they say they did and would send me a conformation email and they never did so I cancelled my credit card!!! What a hassle so I am out the money from the bogus website and had to pay $bucks to cancel my card and get a new one! Lesson learned here for sure!

To whom it may concern,I am writing this email in regards to complaint #***, which was made by *** *** We have been trying to connect over the last few weeks and we finally spoke today about her accountWe went over her concerns about the website and were able to come
to a fair resolutionVibrant Web is refunding $to *** *** and we are also releasing her website and domain to her Ehost account so she can continue it with another companyThank you for the opportunity to respond to this matter and please contact us with any other questions.Please let me now that this complaint is resolved.Thank YouJim A***Vibrant Web***

To whom it may concern,
I am writing this email in regards to a complaint received by Mrs*** ***l for a purchase she made from *** ***xUnfortunately, we are not *** ***x so I can't directly reply to this complaint to resolve this issue with the money she has
spent and don't know about the phone calls that were made to herI have reached out to this company to let them know that we received a complaint directed toward them They stated that customer satisfaction is very important to there company, so they would reach out directly to Mrs***l next week to resolve the issue with her directly.
Thank You
Vibrant Web

To Whom it May Concern,I am responding to a complaint made by Gloria M*** about the website platform she purchased for $It is stated on the website in more than one area and listed under the terms and conditions about it being the clients responsibility to cancel within the day trial or
they would be charged the first month of hosting, which is $However, customer satisfaction is very important to us so we did refund the $and $today that she spent and closed the account down so there are no further chargesThank you for the opportunity to respond to this matter and we wish the best to her. Sincerely,James A***Owner###-###-#### EXT ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We did agree to work things out on Nov 16; however, to date I have NOT received the $500. Nor do I have a PayPal Store that would bring in 35-40% returns, and when he had an employee get with me after Thanksgiving on Nov, they called my office at 6:pm instead of my cell phone where he had verified that I would be expecting the call. I can not work on my website business on my job, it is a big No No and I would risk losing my job and clearance. So I decided that none of these promises that he made were sincereIt does not take a week or two to credit someone's account, at max 3-days And I felt it all was a fake that was being used to get you off their backSo I called him Sunday, Dec 16, and left a voice mail that none of this is going workAnd I requested the FULL refund of $1,500. Then I reported the action to my Credit Card that made the $1,transaction to see if one of you will be successful in getting my money back and resolving this issue once and for allThe only alternative that I have left is to turn it over to my lawyer