Vibrant Web

THIS COMPANY IS A COMPLETE SCAM! I wish that I would have done more research before getting involved with this so called company and not given them close to $I hope that these people get stopped so that no one else will fall victim to these dishonest peopleHopefully justice will be served

To Whom it may concern,I am happy to say that I have spoken directly to Mr*** and we have resolved the issue between usI apologized to Mr*** that our business relationship did not work out and explained that customer satisfaction is very important to usWe came to an agreement that
Vibrant would refund $to his credit cardI have completed the refund on my end and sent receipts to Mr*** showing this was doneI have also given him the option to keep his website and domain name if he chooses to do so at any time in the futureThank you for the opportunity to respond to this matter and please contact me with any other questions. Sincerely,Jim A*r***Vibrant*** *** ***

I am having a hard time locating your account with usCan you please verify with me the name, email address and last four of your credit card that was used to get startedAlso if you can please verify the dates, and amount that you were charged from usOne last thing would be what the actual descriptor on your credit card statement says who the charge is from As I stated, I do not have a problem refunding all charges but for some reason we are having a difficult time finding your accountLook forward to your response so we can close this complaint
Please feel free to call us directly so we can get things taken care of
Thanks
Jim A***
*** *** ***

To whom it may concern,
"">I am writing this response in regards to complaint # which is for client *** ***I am glad to say that we were able to resolve the complaint between usVibrant Web did a wire transfer today for $US into *** *** bank accountThank you for the opportunity to respond to this matter and please contact us with any other questions or concerns.Please let us know that this complaint has been resolved.Sincerely,Jim A***Vibrant Web***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Gloria M***
MrArtenca,I wanted to thank you so very much for your attention to my situation and the refund was reflected in my bank accountAgain thank you so much!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedAs requested by Vibrant Web I am including my e-mail address and last four digits of my SSN as follows:
e-mail - ***
I am sending correct information regarding complaint *** The correct information for my credit card is *** which is the last four numbers for my credit card.*** ***
***
Regards,
*** ***

To whom it may concern,As I stated previously, *** ***l was not charged by Vibrant on hercredit card for any web development servicesWe are unable to issue arefund because no purchase was made from our company*** ***x is itsown Web company and it seems like that who is she made the transactionwithWe do not share an address with them eitherI went online and let*** *** know that Mrs***l was looking for a refund, so I amassuming that is why she was contactedOnce again, thank you for yourtime and we hope everything works out.Sincerely,Jim A***Vibrant Manager

To whom it may concern,
I am writing this email in response to the 2nd complaint received from *** ***I did fulfill our end of the initial agreement with Ms*** by refunding the $500, added a customer store to her website and also called her for our scheduled training appointmentWe even attempted to contact her after our initial appointment but did not hear back from her until we received the complaint againWe did actually receive a chargeback directly from her bank for the full $after I already refunded the $we agreed uponSo I did not fight the full amount of the chargeback through my bank even though we did fulfill all the products/services per the contract she signedI just asked the bank to refund the $so that way she would still get the full refund of $Thank you for the opportunity to respond to this matter once again, and this should close the case as resolved
Thank You
Jim A***
Vibrant Web
###-###-####

To whom it may concern,I am trying to resolve a complaint that I received form [redacted] fora $66.95 total charge that he made online with my company. I do not have a problem refunding this amount to the client but I cant find him in our system with the information that he provided. I was late...

in getting back to you in regards to this complaint #[redacted] because I have been trying to reach the client. The phone number does not work and he has not responded to our emails. Please ask [redacted] to provide the email address he used when he signed up and the last 4 of his credit card #. Iwill refund the money once you respond to me with this information. Thank you for the opportunity to respond to this matter.Thank YouJames A[redacted]

To whom it may concern, I am writing this email in regards to a complaint received by Mrs. [redacted]l for a purchase she made from [redacted]x. Unfortunately, we are not [redacted]x so I can't directly reply to this complaint to resolve this issue with the money she has spent and don't...

know about the phone calls that were made to her. I have reached out to this company to let them know that we received a complaint directed toward them.  They stated that customer satisfaction is very important to there company, so they would reach out directly to Mrs. [redacted]l next week to resolve the issue with her directly.  Thank YouVibrant Web

To whom it may concern, I am writing this email in response to the 2nd complaint received from [redacted]. I did fulfill our end of the initial agreement with Ms. [redacted] by refunding the $500, added a customer store to her website and also called her for our scheduled training appointment. We even attempted to contact her after our initial appointment but did not hear back from her until we received the complaint again. We did actually receive a chargeback directly from her bank for the full $1500 after I already refunded the $500 we agreed upon. So I did not fight the full amount of the chargeback through my bank even though we did fulfill all the products/services per the contract she signed. I just asked the bank to refund the $500 so that way she would still get the full refund of $1500. Thank you for the opportunity to respond to this matter once again, and this should close the case as resolved. Thank YouJim A[redacted]Vibrant Web###-###-####

To whom it may concern, I want to start off  by thanking you for the opportunity to respond to this matter. I am happy to say that I have spoke directly to my customer Mr. [redacted] and we have worked through all his concerns about the website he purchased through my...

company. I have moved his website over to our new server so there will be no more issues with his site loading or working properly. We have also spoken to him on a few occasions over the last week and taught him how to work on his website. I gave Mr. [redacted] my direct number as well, so he can contact me if he has any other questions or concerns with his website moving forward. My company is excited for the opportunity to be able to work with him moving forward. Once again, we appreciate the opportunity to respond and we are glad that we were able to come to a resolution with our customer. Please feel free to contact me directly with any other questions.Sincerely,[redacted]Owner

To whom it may concern, I want to start off  by thanking you for the opportunity to respond to this matter. I am happy to say that I have spoke directly to my customer Mr. [redacted] and we have worked through all his concerns about the website he purchased through my company....

I have moved his website over to our new server so there will be no more issues with his site loading or working properly. We have also spoken to him on a few occasions over the last week and taught him how to work on his website. I gave Mr. [redacted] my direct number as well, so he can contact me if he has any other questions or concerns with his website moving forward. My company is excited for the opportunity to be able to work with him moving forward. Once again, we appreciate the opportunity to respond and we are glad that we were able to come to a resolution with our customer. Please feel free to contact me directly with any other questions.Sincerely,[redacted]Owner

I am responding again to the complaint made by [redacted]. VW Hosting services in no way intended to make Mrs. [redacted] experience with our company a bad one. We sincerely apologize to her for all the issues that she had with our company and we would like to make amends and do the right thing. We are more than willing to refund the entire amount with no more questions asked, however the card that we have on file is no longer active. Also my merchant will not allow me to refund more than she purchased as well. I would like the Revdex.com to request that Mrs. [redacted] give me her [redacted] address so I can send the funds that way or I can even send a cashiers check if she would prefer that. Please let me know what would be best for her and I will accommodate it.I would also like to address her request for us to apologize to her bank as well for the mistake that has caused her a bad relationship with them.To Whom it May ConcernI would like to take a few minutes and reach out to you about Mrs. [redacted] who has been a client of your bank for many years. Over the last few months, Mrs. [redacted] had some NSF fees from your bank but it was not her fault. My company VW Hosting Services made some charges to her account that were not supposed to come through that has caused some problems between the two of you. Please do not hold Mrs. [redacted] accountable and allow her to continue her relationship with you that she has had for many years. We are refunding the money back to her so she can make amends with you as well for any issues that may have happened between you.I want to thank the Revdex.com and Mrs. [redacted] for the opportunity to respond to this matter again and we look forward resolving this in a timely manner. As soon as you respond on how she would like the money to be refunded, I will take care of it.Sincerely,[redacted]VW Hosting Services###-###-#### Ext ####

To whom it may concern,
 
I am writing this letter in response to [redacted] who purchased our website platform for $9.95. I am sorry that things did not work out between us and we have refunded the $9.95 as she requested. I do want to add that the terms and conditions on the...

site do state that the initial activation fee is non refundable, but customer satisfaction is very important to us so we have taken care of the refund today. We do appreciate the opportunity to respond to this matter and please don't hesitate to contact us with any other questions or concerns.  
Sincerely,
James a
VW Hosting
[redacted]

To whom it may concern,
 
I am writing this in reference to the complaint from [redacted] about the $9.95 she spent for our website platform. It seems that there was some confusion in regards to the purchase that she made and the refund policy. The terms and conditions are on...

the website but customer satisfaction is very important to us so we will take care of this for Mrs. [redacted] I apologize that our staff did not treat you properly over the phone and we have refunded the $9.95 back to her credit card. This was done today and an email was sent to her showing this was taken care of. We appreciate the opportunity to respond to this matter and we apologize for any inconvenience. Please feel free to contact us with any other questions or concerns. 
Sincerely,
Jim A[redacted]
VW Hosting

To whom it may concern,
 
I am writing this response in reference to [redacted] who purchased our website platform. I apologize that it did not work for her and we have processed a refund as she requested. It was processed today and should post to her account in the next 3-5...

business days. Thank you for the opportunity to respond to this matter and please contact us with any other questions. 
Sincerely,
James A[redacted]
VW Hosting
[redacted]

To whom it may concern,I am writing this response in regards to complaint # 1718089 which is for client [redacted]. I am glad to say that we were able to resolve the complaint between us. Vibrant Web did a wire transfer today for $750 US into [redacted] bank account. Thank you...

for the opportunity to respond to this matter and please contact us with any other questions or concerns.Please let us know that this complaint has been resolved.Sincerely,Jim A[redacted]Vibrant Web[redacted]

To whom it may concern,I am responding to a comp*aint that we received from [redacted] a few weeks ago. I wou*d *ike to try and reso*ve this issue forour c*ient. I want everybody to understand that we had no idea that [redacted]had any medica* conditions and we did...

fu*fi** the purchase that she madefrom our company for a custom website. However customer satisfaction, isvery important to us so we are wi**ing to work with her on a partia*refund to reso*ve this matter. We hope everything works out for Mrs.[redacted] and we wi** refund $2000 back to her credit card. Whenever, I geta response from the Revdex.com and Mrs. [redacted] that this wi** reso*ve thecomp*aint, then I wi** process the refund and send a receipt showing thiswas done. Thank you for the opportunity to reso*ve this matter and p*easecontact me with any questions.Sincere*y,James A[redacted]

To Whom it May Concern,I am writing this email to respond to a complaint that Mr. [redacted] has reopened with the Revdex.com. Mr. [redacted] has been a client with us for awhile now and we appreciate the opportunity to respond to this matter. We are actually glad that he has brought these concerns to our attention so we can correct them now and make sure we do not have any further issues moving forward. We certainly apologize that Mr. [redacted] has had issues with our service and we are confident that we have made the right changes to help us all in the future. One of the concerns that he had was the lack of customer support and communication with our support team, so we have assigned one customer service representative to his account.  He will be working with [redacted] from our company any time he wants to work on his website. We will make sure he completely understands how to use the tools he has purchased and help him apply everything to his website. One of the owners,  [redacted] spoke with [redacted] on July 3rd and they went over some design changes for his current website and Vibrant Web also gave [redacted] another website free of charge so he can sell whole sale auto parts on. Mr. [redacted] has spoken to [redacted] several times over the last week and [redacted] has been very pleased with the changes we made and how things are going. We are very committed to his account and we will be working closely with him in the future. Once again customer satisfaction is very important to Vibrant Web and we really appreciate the opportunity to respond to this matter. Please don't hesitate to contact us with any other questions or concerns. Sincerely,[redacted]Vibrant Web