Vibrant Web

I've called VibrantWeb twice and no one answered the phone like always. The website has very poor quality, it loads extremely slow, I've tried on every machine I own and other people's. Every time I try to post something, the picture never looks right, because the way it was set up. I've never received any product catalog for me to choose from for my online store, I have no idea what I can sell on my store, how am I going to be able to change accordingly? Nothing is easy with VibrantWeb, because no one will reply. I've sent 2 emails to my account manager about my online store and I've never heard anything from him. The website VibrantWeb has created for me does not worth what they claim to be. I demand at least 80% refund, and I will take 20% loss as my lesson to be learned. As again, they can keep the website, I better off create one on my own for free. At least I'll be in total control of my own website and not have to wait for days or weeks just for one simple adjustment.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
As requested by Vibrant Web I am including my e-mail address and last four digits of my SSN as follows:
e-mail - [redacted]
I am sending correct information regarding complaint [redacted].   The correct information for my credit card is [redacted] which is the last four numbers for my credit card.[redacted] 

Regards,

To whom it may concern,I am writing this email in regards to complaint #[redacted], which was made by [redacted].  We have been trying to connect over the last few weeks and we finally spoke today about her account. We went over her concerns about the website and...

were able to come to a fair resolution. Vibrant Web is refunding $750 to [redacted] and we are also releasing her website and domain to her Ehost account so she can continue it with another company. Thank you for the opportunity to respond to this matter and please contact us with any other questions.Please let me now that this complaint is resolved.Thank YouJim A[redacted]Vibrant Web[redacted]

To whom it may concern,
 
I am writing this letter in reference to client, [redacted] I do apologize that our business relationship did not work out and customer satisfaction is very important to us. We have refunded the $9.95 and $29.95 that was charged to your credit card...

and we wish you the best. Thank you for the opportunity to respond to this matter and don't hesitate to contact us with any other questions.  
Sincerely,
James A[redacted]

To Whom it May Concern, I want to start off by apologizing that Mr. [redacted] had any issues with our service and customer satisfaction is very important to us. Mr. [redacted] purchased the system for $9.95 on July 3rd and then contacted our support representative on July 7th asking to cancel because he...

didn't have enough time. There weren't any notes stating that Mr. [redacted] was asking for a refund or we could have avoided this situation all together. Either way we have refunded the $9.95 back to his credit card and we have attached a copy of the receipt showing this was taken care of. We do appreciate the opportunity to respond to this matter and are glad we were able to resolve this in a timely manner. Sincerely, [redacted]

To whom it may concern,
 
I am writing this email in regards to a complaint received by Mrs. [redacted]l for a purchase she made from [redacted]x. Unfortunately, we are not [redacted]x so I can't directly reply to this complaint to resolve this issue with the money she has...

spent and don't know about the phone calls that were made to her. I have reached out to this company to let them know that we received a complaint directed toward them.  They stated that customer satisfaction is very important to there company, so they would reach out directly to Mrs. [redacted]l next week to resolve the issue with her directly.  
Thank You
Vibrant Web

To whom it may concern,I am writing this response in regards to complaint # 1718089 which is for client [redacted]. I am glad to say that we were able to resolve the complaint between us. Vibrant Web did a wire transfer today for $750 US into [redacted] bank account. Thank you for the opportunity to respond to this matter and please contact us with any other questions or concerns.Please let us know that this complaint has been resolved.Sincerely,Jim A[redacted]Vibrant Web[redacted]

Please refer to the attached document.   This is the first contact that I received from [redacted]x.  However, if you look at the actual domain name after the admin's address, it doesn't have the appropriate name (which I'm guessing would have been [redacted]).  Instead it is addressed as [redacted]". Coincidence?
Also - how is it that not only does this company have the same address as [redacted]x but also provides the same services that [redacted]x does as well?
On top of which I did receive a call today from James from [redacted]x to contact him regarding the refund that I was going to be getting.  I did not call him back - I was following the instructions that were given to me when I submitted this claim.

To Whom it may concern,
I am happy to say that I have spoken directly to Mr. [redacted] and we have resolved the issue between us. I apologized to Mr. [redacted] that our business relationship did not work out and explained that customer satisfaction is very important to us. We came to an agreement...

that Vibrant would refund $1000 to his credit card. I have completed the refund on my end and sent receipts to Mr. [redacted] showing this was done. I have also given him the option to keep his website and domain name if he chooses to do so at any time in the future. Thank you for the opportunity to respond to this matter and please contact me with any other questions. 
Sincerely,
Jim A*r[redacted]
Vibrant

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.4 ×30=120.00 overdraw fees.  4 months of my time, aggravation 20.00 more than fair!  89.85 returned funds.  89.85+120.00+ 20.00 =129.85. Apologies to credit union and self.  Doing the right thing is the thing to do! They have been given acct. No. That was canceled because of their mistakes and. Aster card no. Which  they haven't used.  No more financial info unless Revdex.com will intercede as third party.

Regards

I am responding again to the complaint made by [redacted]. VW Hosting services in no way intended to make Mrs. [redacted] experience with our company a bad one. We sincerely apologize to her for all the issues that she had with our company and we would like to make amends and do the right thing. We are more than willing to refund the entire amount with no more questions asked, however the card that we have on file is no longer active. Also my merchant will not allow me to refund more than she purchased as well. I would like the Revdex.com to request that Mrs. [redacted] give me her [redacted] address so I can send the funds that way or I can even send a cashiers check if she would prefer that. Please let me know what would be best for her and I will accommodate it.I would also like to address her request for us to apologize to her bank as well for the mistake that has caused her a bad relationship with them.To Whom it May ConcernI would like to take a few minutes and reach out to you about Mrs. [redacted] who has been a client of your bank for many years. Over the last few months, Mrs. [redacted] had some NSF fees from your bank but it was not her fault. My company VW Hosting Services made some charges to her account that were not supposed to come through that has caused some problems between the two of you. Please do not hold Mrs. [redacted] accountable and allow her to continue her relationship with you that she has had for many years. We are refunding the money back to her so she can make amends with you as well for any issues that may have happened between you.I want to thank the Revdex.com and Mrs. [redacted] for the opportunity to respond to this matter again and we look forward resolving this in a timely manner. As soon as you respond on how she would like the money to be refunded, I will take care of it.Sincerely,[redacted]VW Hosting Services###-###-#### Ext ####

I did receive the response from Xi C[redacted] in regards to the purchase that she made from Vibrant Web and the resolution she would like financially. I reached out to Mrs. C[redacted] myself on March 25, 30, and April 1st. She did return my call once and asked that I call her back but she wasn't available for our appointment. At this point I still have not heard back from Mrs. C[redacted] to try and resolve the issue at between us. We have fulfilled all the products and services that she purchased up to this point that we were able too without her involvement. Customer satisfaction is very important to us and that is why I tried to offer a refund of 50%but unfortunately she denied it. The problem that I have with agreeing to any more of a refund is that we did complete the development she purchased via the contracts attached. Also after Mrs. C[redacted] tried to negotiate through the Revdex.com, she charged back some of the purchases that she made. I have already received a chargeback for $3200, $500 and $2500 through paypal, which leaves 2 purchases of $1495 still left in limbo. I did not fight the $2500 dispute through paypal, so she has already received that as a credit out of courtesy. I don't feel comfortable agreeing to anymore of a refund because I don't know where she stands with the other purchases. I had to respond to the $3200 and $500 chargeback she did because it was time sensitive and she was not returning my phone calls. If Mrs. C[redacted] would like to transparent about the 2 transactions left in question, then I would be happy to speak with her to a try and resolve things further.Please feel free to look at the website ([redacted])  that was built by my company for her and contact me with any other questions.Thank you for the opportunity to respond to this matter.SincerelyJames A[redacted]Vibrant Web[redacted]

To whom it may concern,
 
I am writing this emai* to acknow*edge the comp*aint registered by Frances [redacted] and my c*ient [redacted]. As I stated previous*y, we have fu*fi**ed a** products and services purchased.   There was no way of knowing that Mrs. [redacted] had any medica* issues she was dea*ing with that affected her decision making. However, customer satisfaction is very important to our company and we wou*d *ike to reso*ve any issues amicab*y. Vibrant Web is wi**ing to refund the requested amount of $5,000 to satisfy this comp*aint. We wi** issue the refund out of courtesy for Mrs. [redacted], but we wou*d *ike to ask that Ms. [redacted] retract a** other comp*aints she has made with the State of Arizona and Minnesota. I fee* that this is a fair reso*ution considering we are taking a *oss on this account and the origina* purchases were made over 1 year ago. Once I hear back from Ms. [redacted] that she wi** retract the other comp*aints, then I wi** be happy to process the refund requested. A*so p*ease confirm that the credit card that needs to be refunded is the [redacted] ending in 8769? Mrs. [redacted] used a few different credit cards with our company, so I want to make sure we have the correct card to refund. Thank you for the opportunity to respond to this matter and we *ook forward to reso*ving everything in a time*y manner. P*ease fee* free to contact me with any other questions or concerns. 
Sincere*y,
James A[redacted]

This company advertises a work at home busines it is actually a high pressure web design sales company whom have customer service people whom are alwayes too busy they show a video which shows faulse information states its free then ask for 1x fee then have a sales person keep calling to say you have to spend money to make money and promises you will if you signup only at the premium package like the video showed richard saysthen 1 month later still no money made just lost so I feel this company is taking your money not helping you make it. Please Stay Away

I am having a hard time locating your account with us. Can you please verify with me the name, email address and last four of your credit card that was used to get started. Also if you can please verify the dates, and amount that you were charged from us. One last thing would be what the actual descriptor on your credit card statement says who the charge is from.  As I stated,  I do not have a problem refunding all charges but for some reason we are having a difficult time finding your account. Look forward to your response so we can close this complaint.
 
Please feel free to call us directly so we can get things taken care of.
 
Thanks
Jim A[redacted]

To whom it may concern,
 
I am writing this in reference to the complaint from [redacted] about the $9.95 she spent for our website platform. It seems that there was some confusion in regards to the purchase that she made and the refund policy. The terms and conditions are on...

the website but customer satisfaction is very important to us so we will take care of this for Mrs. [redacted] I apologize that our staff did not treat you properly over the phone and we have refunded the $9.95 back to her credit card. This was done today and an email was sent to her showing this was taken care of. We appreciate the opportunity to respond to this matter and we apologize for any inconvenience. Please feel free to contact us with any other questions or concerns. 
Sincerely,
Jim A[redacted]
VW Hosting

To whom it may concern, I want to start off  by thanking you for the opportunity to respond to this matter. I am happy to say that I have spoke directly to my customer Mr. [redacted] and we have worked through all his concerns about the website he purchased through my...

company. I have moved his website over to our new server so there will be no more issues with his site loading or working properly. We have also spoken to him on a few occasions over the last week and taught him how to work on his website. I gave Mr. [redacted] my direct number as well, so he can contact me if he has any other questions or concerns with his website moving forward. My company is excited for the opportunity to be able to work with him moving forward. Once again, we appreciate the opportunity to respond and we are glad that we were able to come to a resolution with our customer. Please feel free to contact me directly with any other questions.Sincerely,[redacted]Owner

To whom it may concern,First of all, we appreciate the opportunity to respond to this matter and would certainly like to resolve it in a timely manner. In reference to this complaint, we did make an effort to resolve this issue with the client but there was some miscommunication between us...

and we were unable to do so. We did return her phone calls from the messages she left with our business hours, but unfortunately we were not able to connect with each other. Customer satisfaction is very important to us, so we don't have a problem working with Mrs. [redacted] in regards to a refund. I just want it to be clear that we certainly did not purposely charge Mrs. [redacted] the monthly hosting charge to cause an issue with her bank account in any way. In fact, we actually did process a refund of $29.95 on December 5th and then by accident did not deactivate her account so she was charged in January. With this in mind that leaves a total spent of $89.85 which is 3 payments of $29.95, and that is less than the requested settlement of $229.99. However after reviewing this account, we would like to offer the disputed settlement amount and resolve this issue to the customer's satisfaction. In order to accommodate this, we would need to know what debit card we will be refunding or we can do a payment through [redacted] whichever the customer would prefer. Also we would to know that this will be resolved properly through the Revdex.com as well. We are glad that we were able to respond to this matter and satisfy the customer.Sincerely,Vwhosting Services LLC

To Whom it may concern,I appreciate the opportunity to respond to this matter and I am happy to say that we have already resolved the issue. We do apologize for the mistake with Mr. [redacted] account and we have refunded both the $1.95 and the $29.95. I am confident that these have...

deposited into Mr. [redacted] account and I have attached a copy of the receipts showing this has been done.  We have closed his account down and made sure he will not be charged further. If you need anything else, please don't hesitate to contact me with any other questions.Sincerely,[redacted]Owner###-###-#### Ext [redacted]