Vibrant Web

To whom it may concern,
 
I am writing this letter in response to [redacted] who purchased our website platform for $9.95. I am sorry that things did not work out between us and we have refunded the $9.95 as she requested. I do want to add that the terms and conditions on the...

site do state that the initial activation fee is non refundable, but customer satisfaction is very important to us so we have taken care of the refund today. We do appreciate the opportunity to respond to this matter and please don't hesitate to contact us with any other questions or concerns.  
Sincerely,
James a
VW Hosting

Nov. 26,2015Re. comp*aint #[redacted] & [redacted]Your *etter of Nov. 20,2015 was received on Nov. 2*t, 2015.Inc*uded is a copy of the *etter origina**y sent to Vibrant Web and Upromise credit card services detai*ing the issue.I find it interesting that Vibrant web never responded to me, fo**owing my *etter.A*so inc*uded is a schedu*e of fees provided by Vibrant Web to the credit card company,who forwarded it to me.  P*ease note that the tota* of fees comes to $10,031.90.I fine a fee of $10,031.90 to be beyond excessive!I am p*eased that Vibrant Web is wi**ing to negotiate;however,I stand by my expectation of a refund of$5,000.00 that is sti** on [redacted]'s Upromise credit card.I be*ieve the $5,031.90 Vibrant Web has a*ready received more than a generous price for a web site that[redacted] wi** never use, as she is no *onger ab*e to use a computer.Thank you for your attention and assistance in this troub*esome matter.Sept.6,2015Vibrant Web[redacted]f am writing on beha*f of my daughter,[redacted] s. [redacted],case# [redacted];account #[redacted]xx­xxxx[redacted] was diagnosed with ear*y onset A*zheimer's disease on June 23. 2014, and had to retire at that time. By Sept. she was unab*e to continue driving her car. A*zheimer's severe*y impairs the judgment and memory of the individua*.As winter approached and her garden was put to bed,she had too much time on her hands and spent a *ot of time on the internet,and made some poor judgment choices that put her deep*y in debt, unbeknownst to her fami*y.On 11-19-14 [redacted] purchased the Vibrant Web Associate referra* system for $1.95.She comp*eted the registration on 11-19-14and chose http://[redacted]59.artscraftb*og.com. On 9-2-15**ogged onto that site and when I c*icked on [redacted], "graphic fairy';appeared. fhere was nothi"ng spedfk to [redacted]On 12-30-14 [redacted] was contacted by a "director'' and purchased $5000.00 for their VIP package and-chose wwwourgreengarden.com for her web site. I*ogged onto that web site as we** on 9-2-*Jand a number of pictures of f*owers and some photos of peop*e appeared. Again,nothing specific to [redacted].Whi*e Vibrant Web s.et copious pages of services avai*ab*e to [redacted] to her Upromise credit card,she is unab*e to access them because of her cognitive impairment;she is *n fact,no *onger ab\e to use her computer.[redacted] is considered a vu*nerab*e adu*t;whi*e I rea*ize you had no way of knowing this at the time of the transactions,I sincere*y hope that now that you are aware,you wi** have the understanding and compassion to void the contracts she made with Vibrant WebTherefore,I am respectfu1*y requesting that you contact the Upromise credit card and cance* the$5000.00 that is sti** on [redacted]'s Upromise statement. I tru*y be*ieve that you wou*d not want to take advantage of [redacted], or any other person that is suffering with such a debiHtating disease.Sincere*y, [redacted]'s mother,care giver and driverG*oba* PaymentsDepartement CBD[redacted]

August 11th,  2015Case # [redacted]- Account-[redacted]xx-xxxx-[redacted]To Whom It May Concern: VIBRANT WEB1[redacted]Phoenix, AZ 85022. Thank you for giving Vibrant Web an opportunity  to respond to this pending matter. Mrs. [redacted] purchased our associate referra* system for $1.95 on 11/19/2014. Her activation fee inc*udes a custom five-page website where information and banner *inks for he chosen associate companies are disp*ayed.  We gave her the opportunity to choose an exc*usive sub-domain name for her website and inc*uded its first year's registration in her set up fee. We were  to fina*ize constructfon of her website once she comp*eted the on*ine activation process necessary for its pub*ication  on*ine. Mrs. [redacted] a*so agreed  to additiona* deve*opment for an additiona* $34.95 on the origina* order where she had to agree to the-terms by c*icking the box. Mrs. [redacted] a*so agreed  to the $29.9o5nth*y charge on month*y basis after the first 5 days. I  am inc*uding the page with terms and conditions and the actua* terms and conditions agreed to by c*icking.Mrs. [redacted] comp*eted the registration process on 11/19/2014 and chose http:/ I [redacted]59.artscraftsbtog.com as hfs sub domafn far her website. Her site has remained on*ine and functiona* since the re  istration date. Mrs. [redacted] spoke with our Domain Director on 11/24/2014 and spent $4995.00 for our VIP additiona* deve*opment and chose the domai n name www.ourgreengarden.com. Her website has remained on*ine and functiona* since the comp*etion date.The deve*opment was to inc*ude custom design, artic*e writing, banner ads, socia* media p*ug-ins, Facebook fanpage, Twitter page, Goog*e+ Page and directory submissions. I   am inc*uding the statement of work showing a** the agreed  upon work and signed contact  between  Mrs. [redacted] and Vibrant Web for the comp*eted work.Once again on 1213012014 Mrs. [redacted] spoke with our director again and purchased additiona* deve*opment for $5000.00 to inc*ude Drop ship products,  who*esa*e  store, custom c*esBay sttore, Paypa* integragtion, RSS Feeds, and news*etters. We are inc*uding the NMI gateway