Vibrant Web

To whom it may concern,I am writing this response in regards to complaint # 1718089 which is for client [redacted]. I am glad to say that we were able to resolve the complaint between us. Vibrant Web did a wire transfer today for $750 US into [redacted] bank account. Thank you for the opportunity to respond to this matter and please contact us with any other questions or concerns.Please let us know that this complaint has been resolved.Sincerely,Jim A[redacted]Vibrant Web[redacted]

Please refer to the attached document.   This is the first contact that I received from [redacted]x.  However, if you look at the actual domain name after the admin's address, it doesn't have the appropriate name (which I'm guessing would have been [redacted]).  Instead it is addressed as [redacted]". Coincidence?
Also - how is it that not only does this company have the same address as [redacted]x but also provides the same services that [redacted]x does as well?
On top of which I did receive a call today from James from [redacted]x to contact him regarding the refund that I was going to be getting.  I did not call him back - I was following the instructions that were given to me when I submitted this claim.

To whom it may concern, 
 
I am sorry that our business relationship did not work out between us. I do apologize if you feel that you were mistreated when you called our support office. I do want to point out that on the website, it does read on the terms and conditions that...

the initial fee is non refundable, however customer satisfaction is very important to us.  I have refunded the $9.95 today. Thank you for the opportunity to respond to this matter and please contact us with any other questions. 
Sincerely
James A[redacted]
VW Hosting
[redacted]

To whom it may concern,
 
I am writing this letter in reference to client, [redacted] I do apologize that our business relationship did not work out and customer satisfaction is very important to us. We have refunded the $9.95 and $29.95 that was charged to your credit card...

and we wish you the best. Thank you for the opportunity to respond to this matter and don't hesitate to contact us with any other questions.  
Sincerely,
James A[redacted]
[redacted]

To whom it may concern,I am writing this email in regards to complaint #[redacted], which was made by [redacted].  We have been trying to connect over the last few weeks and we finally spoke today about her account. We went over her concerns about the website and...

were able to come to a fair resolution. Vibrant Web is refunding $750 to [redacted] and we are also releasing her website and domain to her Ehost account so she can continue it with another company. Thank you for the opportunity to respond to this matter and please contact us with any other questions.Please let me now that this complaint is resolved.Thank YouJim A[redacted]Vibrant Web[redacted]

To whom it may concern,
I have tried to contact Mrs. C[redacted] via phone but we have been unable to connect.  When she originally signed up for her custom website, we register it under our company. The only reason we do this is to prevent Mrs. C[redacted] from...

being solicited by other companies after her domain was registered. . We do not have any problem at all releasing the domain name [redacted] into Xi C[redacted] name under her [redacted] account. Now with the concern about the top selling products on her website, we can always change the products listed in the store with a simple request from our client. We have fulfilled the [redacted] commercial that you purchased and it is linked to your website or she can search it directly on you tube.Last of all, the website that Mrs. C[redacted] is referencing is actually the scam itself. If you actually really dig into the site [redacted], the whole website is another business opportunity plugging themselves as the #1 opportunity online. The guy on there calls himself Chaz and he is talking bad about 15 different companies and keeps referring people to sign up for his wealthy [redacted] program. If you really look at this site, there are only 2 comments made by actual Vibrant clients. The rest of the comments are all Chaz talking bad about everybody else to make his program wealthy affiliates look better. All things considered, we have fulfilled all products and services that Mrs. C[redacted] has purchased up to this point but customer satisfaction is very important to us, so we are willing to work out a fair refund and allow her to continue with the program. Mrs. C[redacted] has already charged back the $2500 purchase though [redacted] and we have decided not to pursue this on our end. We are also willing to refund an additional $2500 back to her credit card, bringing the total to $5,000 out of the $9000 she spent.Sincerely,
James A[redacted]
Vibrant
866-737-7346 Ext 6125

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was in contact with the owner of the web developer.owner.was not notified of server change.why site was down.site appears to work ok now.problem.no customer service.he claims he was in contact with me several times and to teach me how to use my site. NOT.had to get in contact with them to enter my own site after server change.got lucky.got response. have had no contact with them since you contacted them.then they called me. they havent checked to see if things were going ok or not.called them several times. answering machine only.tried last week.wed thur fri same thing answer machine.no calls back since.NOTHING.I am not good at disputes.that is why I ask for your help.I have more invested than what I want refunded.just want a refund for the amount I requested.thank you.Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern,I am responding to a comp*aint that we received from [redacted] a few weeks ago. I wou*d *ike to try and reso*ve this issue forour c*ient. I want everybody to understand that we had no idea that [redacted]had any medica* conditions and we did...

fu*fi** the purchase that she madefrom our company for a custom website. However customer satisfaction, isvery important to us so we are wi**ing to work with her on a partia*refund to reso*ve this matter. We hope everything works out for Mrs.[redacted] and we wi** refund $2000 back to her credit card. Whenever, I geta response from the Revdex.com and Mrs. [redacted] that this wi** reso*ve thecomp*aint, then I wi** process the refund and send a receipt showing thiswas done. Thank you for the opportunity to reso*ve this matter and p*easecontact me with any questions.Sincere*y,James A[redacted]

Bad customer service- very rude. False advertisement.

1. Because I did not agree to pay a high price for their product, the sales guy got snappy and rude when I asked questions about getting a domain name.

2. I called to cancelled the subscription and asked to be refunded because they provided NO service, per their site and emails received, I should of been given support by "Domain Director" and assistance getting a domain name no extra fees. Did not received that service!! It's another scam company talking advantage of people that want to make extra income.

This business is a RIP off!! They show this guy in a video doing a "LIVE" call making money in just about 15 mins then you sign up and its a website building service that you have to build the website!!!!!!!! You call the number and nobody answers they have you to leave your name and they will call you back. Which they did do but the guy on the phone got pissed when I wanted to cancel my subscription and was going on and on about the site ect. I told him again to just cancel my account! Which they say they did and would send me a conformation email and they never did so I cancelled my credit card!!! What a hassle so I am out the money from the bogus website and had to pay $20 bucks to cancel my card and get a new one! Lesson learned here for sure!

To whom it may concern,
 
I am writing this email in regards to [redacted] complaint about a $29.95 charge on his account. This charge was for an online website platform he purchased from our company. We are sorry if there was any inconvenience with this charge and we have...

refunded the $29.95. Thank you for the opportunity to respond to this matter. 
Thank You

To Whom it May Concern,I am responding to a complaint made by Gloria M[redacted] about the website platform she purchased for $9.95. It is stated on the website in more than one area and listed under the terms and conditions about it being the clients responsibility to cancel within the 5...

day trial or they would be charged the first month of hosting, which is $29.95. However, customer satisfaction is very important to us so we did  refund the $9.95 and $29.95 today that she spent and closed the account down so there are no further charges. Thank you for the opportunity to respond to this matter and we wish the best to her. Sincerely,James A[redacted]Owner###-###-#### EXT [redacted]

To whom it may concern,
 
I am writing this response in reference to [redacted] who purchased our website platform. I apologize that it did not work for her and we have processed a refund as she requested. It was processed today and should post to her account in the next 3-5...

business days. Thank you for the opportunity to respond to this matter and please contact us with any other questions. 
Sincerely,
James A[redacted]
VW Hosting

To whom it may concern,As I stated previously, [redacted]l was not charged by Vibrant on hercredit card for any web development services. We are unable to issue arefund because no purchase was made from our company. [redacted]x is itsown Web company and it seems like that who is she made the transactionwith. We do not share an address with them either. I went online and let[redacted] know that Mrs. [redacted]l was looking for a refund, so I amassuming that is why she was contacted. Once again, thank you for yourtime and we hope everything works out.Sincerely,Jim A[redacted]Vibrant Manager

To Whom it May Concern,I am writing this email to respond to a complaint that Mr. [redacted] has reopened with the Revdex.com. Mr. [redacted] has been a client with us for awhile now and we appreciate the opportunity to respond to this matter. We are actually glad that he has brought these concerns to our attention so we can correct them now and make sure we do not have any further issues moving forward. We certainly apologize that Mr. [redacted] has had issues with our service and we are confident that we have made the right changes to help us all in the future. One of the concerns that he had was the lack of customer support and communication with our support team, so we have assigned one customer service representative to his account.  He will be working with [redacted] from our company any time he wants to work on his website. We will make sure he completely understands how to use the tools he has purchased and help him apply everything to his website. One of the owners,  [redacted] spoke with [redacted] on July 3rd and they went over some design changes for his current website and Vibrant Web also gave [redacted] another website free of charge so he can sell whole sale auto parts on. Mr. [redacted] has spoken to [redacted] several times over the last week and [redacted] has been very pleased with the changes we made and how things are going. We are very committed to his account and we will be working closely with him in the future. Once again customer satisfaction is very important to Vibrant Web and we really appreciate the opportunity to respond to this matter. Please don't hesitate to contact us with any other questions or concerns. Sincerely,[redacted]Vibrant Web

To whom it may concern,
 
I am writing this email in response to the complaint made by [redacted] for the website platform purchased. The initial setup is for $9.95 and it clearly states that it is $29.95 after 5 days. This is in the terms and conditions on the site but...

customer satisfaction is very important to us. It looks as if the $29.95 was already refunded on our end on February 4th. I have also went ahead and refunded the $9.95 today as well. We appreciate the opportunity to respond to this matter and please feel free to contact us with any other questions or concerns.   
Thank You
James A[redacted]
VW Hosting

To whom it may concern, 
 
I am sorry that our business relationship did not work out between us. I do apologize if you feel that you were mistreated when you called our support office. I do want to point out that on the website, it does read on the terms and conditions that...

the initial fee is non refundable, however customer satisfaction is very important to us.  I have refunded the $9.95 today. Thank you for the opportunity to respond to this matter and please contact us with any other questions. 
Sincerely
James A[redacted]
VW Hosting

To whom it may concern,I am trying to resolve a complaint that I received form [redacted] fora $66.95 total charge that he made online with my company. I do not have a problem refunding this amount to the client but I cant find him in our system with the information that he provided. I was...

late in getting back to you in regards to this complaint #[redacted] because I have been trying to reach the client. The phone number does not work and he has not responded to our emails. Please ask [redacted] to provide the email address he used when he signed up and the last 4 of his credit card #. Iwill refund the money once you respond to me with this information. Thank you for the opportunity to respond to this matter.Thank YouJames A[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Gloria M[redacted]   Mr. Artenca,
I wanted to thank you so very much for your attention to my situation and the refund was reflected in my bank account. Again thank you so much!