Vitier Cream

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The letter I received from Vitier is a bunch of malarkeyNowhere on the internet add said call and cancel or be charged $for the two productsIt said trial products for for shipping and handlingIf the add had any of the things they said they had with the add, I would not have placed an orderThe letter said I had to cancel within daysWhen I talked to one of the reps, they said I had daysto cancel The letter is a lie about what the add saidThe was nothing in the terms and conditions that I would be charged moreVitier is a scamming, fake companyThey most likely came up with al these terms and conditions after hundreds of complaints [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action only partially resolves my complaint. For your reference, details of the offer I reviewed appear below
The letter states: "As a courtesy, we have provided you with a full, immediate refund of $and request you send the product back." It fails to state that I should also receive a $refund for the anti-aging skin cream, return merchandise number: ***I have an e-mail confirmation to back this statementI am expecting a full refund for both products as I mailed them both back today.Based on the number of complaints about this company on the Revdex.com web site, the terms were not "well presented" as stated in the letterFirst, the interface I used to order the product on Facebook is not the same interface on the company's current web siteSecond, on the current web site the company is asking for the consumer to order BEFORE it presents the terms of agreementThird, how can the company expect payment in days when it is supposed to take weeks to see improvement for the anti-aging cream?What is unfortunate is that this company's method of advertising its products adversely affects legitimate companiesI won't get fooled like this again
Regards,
*** *** ***

Ms***,
We
recently received your complaint # *** from the Revdex.com
regarding your account with Vitier Beauty
I apologize but I am not able to assist you with any orders you made with any
companies other than ours
We
take complaints very seriously and we hope this response will provide you with
additional information. We received your order on May 30,
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges. On your order
page you were provided with the following information:
By placing
your order today you'll be shipped via USPS a bottle of anti-aging skin serum
(just pay $Shipping and Handling)If you feel Vitier Beauty is not for
you, you can cancel within days from today to avoid the purchase price of up
to $and enrollment in the auto-shipment programdays after you start
your trial and every days after, we will send you a fresh 30-day supply of
Vitier Beauty and charge you $You may cancel at any time by calling
Customer Service at 888-364-7963.
These
terms were presented to you in multiple places on our website when you ordered
our productAdditionally, you were sent an order confirmation email after your
order was completed that provided a full written version of the terms you
agreed to
When
you ordered the product you also checked a box indicating that you agreed to the
terms of the offerWhen a customer checks that box we must assume that they
have actually read what they are agreeing toIf there was any confusion with
the terms you could have called our customer service team and they would have
been happy to assist you
Since
we did not hear from you during your trial period, you were charged $on June
13, You were then enrolled into our monthly shipment program and received
one additional package at the cost of $($+ $S&H)
The
first time we heard from you regarding the cancelation of your account was on
July 16, when you canceled your account with a representativeYour
account
was immediately canceled and you have not received any shipments or charges
since then
As a
courtesy, we have provided you with a full, immediate refund of $on the
current chargeThe previous charge is not eligible for a refund, as stated in
the terms
Your account remains canceled
and you will not receive any further shipments or charges
Sincerely,
*** ***

Ms***,
We recently received your
complaint #">*** from the RevDex.com regarding your account with Vitier BeautyWe take complaints very seriously and we hope this
response will provide you with additional information. We received your order on May 22,
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges. On your order page you were provided with the
following information:
By placing your order today you'll be shipped via USPS a
bottle of anti-aging skin serum (just pay $Shipping and Handling)If you
feel Vitier Beauty is not for you, you can cancel within days from today to
avoid the purchase price of up to $and enrollment in the auto-shipment
programdays after you start your trial and every days after, we will
send you a fresh 30-day supply of Vitier Beauty and charge you $You may
cancel at any time by calling Customer Service at 888-364-7963.
These terms were presented to
you in multiple places on our website when you ordered our productIf there
was any confusion with the terms you could have called our customer service team
and they would have been happy to assist you
When
you ordered the product you also checked a box indicating that you agreed to
the terms of the offerWhen a customer checks that box we must assume that
they have actually read what they are agreeing toIf there was any confusion
with the terms you could have called our customer service team and they would
have been happy to assist you
According
to our records the first contact we had requesting the cancellation of your
account was on May 29, over our automated voice systemAt the time you
canceled your account, we offered to issue you a return merchandise
authorization number so you could return your shipment to avoid any further
charges or a special discounted price to keep the product. You opted to
keep the product for a onetime fee of $to avoid returning our productWe
processed that charge the same day and you will not receive any other shipments
or charges
You then called back and
spoke with a representative on May 29, We reminded you of the terms of
the offer that were agreed to at the time of your order and offered a 15%
refund on your charge in lieu of returning the product for a full refund. You accepted that offer and a refund of $
was issued on June 1,
Your account remains canceled
and you will not receive any further shipments or charges
Sincerely,
*** ***

Ms***
">
We recently received your complaint from the Revdex.com regarding
your Vitier Beauty accountWe take complaints very seriously and we hope this
response will provide you with additional informationAccording to our
records, we received your order on May 30,
The terms of the offer that you
agreed to at the time of your order clearly state that you were to have a trial
period starting from the date of your order in which you could cancel your
account to avoid further chargesThe following was displayed directly next to
where you entered your credit card information:
Terms and Conditions:
By clicking the "Rush My Order" button, you represent that you are at
least eighteen (18) years of age and have read and agreed to the Terms and
Conditions including the Arbitration and Waiver of Class Action, and Privacy
PolicyUpon placing your order today you’ll be shipped a days supply of
Vitier Beauty (Just Pay S&H of $4.97)If you feel Vitier Beauty is not for
you, cancel within days from today to avoid the purchase fee of $and
enrollment in the auto-shipment program which sends you month supply every
days starting days after your trial period at the low price of $+
$s&h per monthYou will be charged on same card provided todayFor
further information or to cancel anytime, call 888-364-Please note that
prepaid credit cards are not acceptedPlease use a valid Visa, Mastercard, or
Discover credit card or debit card when purchasing
You also agreed to the same terms
and conditions for Vitier Eye of an amount of $When you ordered the
product you also checked a box indicating that you agreed to the terms of the
offerWhen a customer checks that box we must assume that they have actually read
what they are agreeing toIf there was any confusion with the terms you could
have called our customer service team and they would have been happy to assist
you
Since you did not cancel during
your trial period, you were charged $for your Vitier Eye and $for
your Vitier Skin on June 13, A month later there had still not been a
cancellation request received and your second shipments were dispatched July 13,
at the same price
The first time we heard from you
regarding the cancelation of your account was on July 16, after you had
already been charged for your second Vitier shipmentsYour account was immediately
cancelled and you have not received any shipments or charges since then
You spoke with a representative
multiple times and eventually a supervisor, who gave you return instructions
We have received your two July shipments, and have refunded your orders for a
full refund of $for the Vitier Eye July shipment and $for the Vitier
Skin July shipmentYour account remains cancelled and you will not receive any
further shipments or charges
We hope this resolves your
concernIf you have any further questions or need assistance please contact
our customer service department at 888-364-
Vitier
Beauty
Customer
Care

Ms***,
We recently received your
complaint # *** from the RevDex.com regarding your account with Vitier
BeautyWe take complaints very seriously and we hope this response will
provide you with additional information. We received your order on
July
11,
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges. On your order
page you were provided with the following information:
By
placing your order today you'll be shipped via USPS a bottle of anti-aging skin
serum (just pay $Shipping and Handling)If you feel Vitier Beauty is not
for you, you can cancel within days from today to avoid the purchase price
of up to $and enrollment in the auto-shipment programdays after you
start your trial and every days after, we will send you a fresh 30-day
supply of Vitier Beauty and charge you $You may cancel at any time by
calling Customer Service at 888-364-7963 .
These terms were presented to
you in multiple places on our website when you ordered our productIf there
was any confusion with the terms you could have called our customer service team
and they would have been happy to assist you
Since
we did not hear from you during your trial period, you were charged $on July
25,
The first time we heard from
you regarding the cancelation of your account was on September 11, when you
canceled your account with a representativeYour account was immediately
canceled
As a courtesy, we have
provided you with a full, immediate refund of $
Your account remains canceled
and you will not receive any further shipments or charges
Sincerely,
*** ***

Revdex.com:
As I can not find the original order (though I save all orders), I am satisfied with the response I will mail the remaining products back to the address givenTherefore, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Roman">
Ms
***,
We recently received your complaint #
*** from the Revdex.com regarding your account with Vitier BeautyI apologize but I am not able to assist you with any orders you made
with any companies other than ours
We
take complaints very seriously and we hope this response will provide you with
additional information. We received your order on May 3,
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges. On your order
page you were provided with the following information:
By placing
your order today you'll be shipped via USPS a bottle of anti-aging skin serum
(just pay $Shipping and Handling)If you feel Vitier Beauty is not for
you, you can cancel within days from today to avoid the purchase price of up
to $and enrollment in the auto-shipment programdays after you start
your trial and every days after, we will send you a fresh 30-day supply of
Vitier Beauty and charge you $You may cancel at any time by calling
Customer Service at 888-364-7963.
These
terms were presented to you in multiple places on our website when you ordered
our productAdditionally, you were sent an order confirmation email after your
order was completed that provided a full written version of the terms you
agreed to
When
you ordered the product you also checked a box indicating that you agreed to
the terms of the offerWhen a customer checks that box we must assume that
they have actually read what they are agreeing toIf there was any confusion
with the terms you could have called our customer service team and they would
have been happy to assist you
Since
we did not hear from you during your trial period, you were charged $on May
17, You were then enrolled into our monthly shipment program and received
one additional package at the cost of $($+ $S&H)
The
first time we heard from you regarding the cancelation of your account was on ***
16, when you canceled your account with a representativeYour
account
was immediately canceled and you have not received any shipments or charges
since then
As a
courtesy, we have provided you with a full, immediate refund of $on the
current charge and request you send the product back
Please
write the RMA number
on the outside of the shipping packageYour return must be received by July 18,
You may return your product to:
P.O
Box
Santa
Ana, CA
Your account remains canceled
and you will not receive any further shipments or charges
Sincerely,
*** ***

Ms***,
We have received your response from the Revdex.com and take your complaint seriously In an effort to assist you we have already refunded your order in fullYou have yet to send back the product
I apologize but I am not able to assist you with any orders you made with any companies other than oursIf you placed an order with a different company, you will need to contact them directly.
We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely mannerIf there is anything more you need please feel free to call our customer service at 888-364-
Sincerely,
Vitier Beauty

Ms***, We have received your response from the Revdex.com and take your complaint seriously In an effort to assist you we have already refunded your order in fullYou have yet to send back the product. I apologize but I am not able to assist you with any orders you made with any companies other than oursIf you placed an order with a different company, you will need to contact them directly. We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely mannerIf there is anything more you need please feel free to call our customer service at 888-364-. Sincerely,Vitier Beauty

Dear Sir or Madam;
I just wanted to write and say thanks for all of your help with my complaint about Vitier Skin ProductsWow, I am so grateful to you and so impressed with the speedy results of filing a claim with your officeI filed the complaint with your department on a Sunday and the company had emailed me within days to tell me that they (VERY unhappily I should add) would be crediting my account for the purchase price of the items, which had been returned to them in the prior monthThe credits have just appeared on my credit card statementI am so deeply appreciative that you saved me from a really expensive scam operationSincerely,
*** ***

Ms***, We recently received your complaint # *** from the Better BusinessBureau regarding your account with Vitier EyeWe take complaints veryseriously and we hope this response will provide you with additionalinformation We received your order on May 15, 2015. The terms
of the offer that you agreed to at the time of your orderclearly state that you were to have a day trial period starting fromthe date of your order processing in which you could cancel your accountto avoid further charges On your order page you were provided with thefollowing information: By placing your order today you'll be shipped via USPS a bottle ofanti-aging skin serum (just pay $Shipping and Handling)If you feelVitier Eye is not for you, you can cancel within days from today toavoid the purchase price of up to $and enrollment in theauto-shipment programdays after you start your trial and every 30days after, we will send you a fresh 30-day supply of Vitier Eye andcharge you $You may cancel at any time by calling Customer Serviceat 888-549-1386. These terms were presented to you in multiple places on our website whenyou ordered our productIf there was any confusion with the terms youcould have called our customer service team and they would have been happyto assist you. Since we did not hear from you during your trial period, you were charged$on May 29, 2015. The first time we heard from you regarding the cancellation of your accountwas on June 22, when you canceled your account with a representative.Your account was immediately canceled.As a courtesy, we have provided you with a full, immediate refund of$and request you send the product back.Please write the RMA number *** on the outside of the shippingpackageYour return must be received by July 22, You may returnyour product to: P.OBox 25380 Santa Ana, CA 92799Your account remains canceled and you will not receive any furthershipments or charges.***
*** ***

Ms***,
">
We recently received your complaint #
*** from the Revdex.com
regarding your account with Vitier BeautyI
apologize but I am not able to assist you with any orders you made with any
companies other than oursWe take complaints very seriously and we hope
this response will provide you with additional information. We received
your order on May 3,
The terms of the offer that you agreed to at the time of your
order clearly state that you were to have a day trial period starting from
the date of your order processing in which you could cancel your account to
avoid further charges. On your order page you were provided with the
following information:
By
placing your order today you'll be shipped via USPS a bottle of anti-aging skin
serum (just pay $Shipping and Handling)If you feel Vitier Beauty is not
for you, you can cancel within days from today to avoid the purchase price
of up to $and enrollment in the auto-shipment programdays after you
start your trial and every days after, we will send you a fresh 30-day
supply of Vitier Beauty and charge you $You may cancel at any time by
calling Customer Service at 888-364-7963.
These terms were presented to you in multiple places
on our website when you ordered our productAdditionally, you were sent an
order confirmation email after your order was completed that provided a full
written version of the terms you agreed to
When you ordered the product you also checked a box
indicating that you agreed to the terms of the offerWhen a customer checks
that box we must assume that they have actually read what they are agreeing to
If there was any confusion with the terms you could have called our customer
service team and they would have been happy to assist you
Since we did not hear from you during
your trial period, you were charged $on May 17,
The first time we heard from you
regarding the cancelation of your account was on May 20, when you canceled
your account with a representativeYour
account was immediately canceled and you have not received
any shipments or charges since then
Our representative made every effort to assist you with
a refundWe have provided you with a full, immediate refund of $and
requested you send the product back after providing you with an RMA number
Please write the RMA number *** on the outside
of the shipping packageYour return must be received by *** 20, You may
return your product to:
P.OBox ***
*** ***, CA ***
Your account remains canceled and you will not receive any further
shipments or charges
Sincerely,
*** ***

Ms***
We
recently received your complaint # *** from
the Revdex.com
regarding your account with Vitier Beauty
I apologize but I am not able to assist you with any orders you made with any
companies other than ours
We
take complaints very seriously and we hope this response will provide you with
additional information. We received your order on July 8,
The terms of the offer that you agreed to at the time
of your order clearly state that you were to have a day trial period
starting from the date of your order processing in which you could cancel your
account to avoid further charges. On your order page you were provided
with the following information:
By placing your order today you'll be
shipped via USPS a bottle of anti-aging skin serum (just pay $Shipping and
Handling)If you feel Vitier Beauty is not for you, you can cancel within
days from today to avoid the purchase price of up to $and enrollment in
the auto-shipment programdays after you start your trial and every days
after, we will send you a fresh 30-day supply of Vitier Beauty and charge you
$You may cancel at any time by calling Customer Service at 888-364-7963.
These
terms were presented to you in multiple places on our website when you ordered
our productAdditionally, you were sent an order confirmation email after your
order was completed that provided a full written version of the terms you
agreed to
When
you ordered the product you also checked a box indicating that you agreed to
the terms of the offerWhen a customer checks that box we must assume that
they have actually read what they are agreeing toIf there was any confusion
with the terms you could have called our customer service team and they would
have been happy to assist you
Since
we did not hear from you during your trial period, you were charged $on July
22, You were then enrolled into our monthly shipment program and received
one additional package at the cost of $($+ $S&H)
The
first time we heard from you regarding the cancelation of your account was on August
26, when you canceled your account with a representativeYour
account
was immediately canceled and you have not received any shipments or charges
since then
As a
courtesy, we have provided you with a full, immediate refund of $on the
current charge and request you send the product back
Please
write the RMA number *** on the outside of the shipping packageYour return
must be received by September 26, You may return your product to:
P.O
Box
Santa
Ana, CA
Your account remains canceled
and you will not receive any further shipments or charges
Sincerely,
*** ***

Ms***,
We
recently received your complaint # ***
from
the Revdex.com regarding your account with Vitier BeautyWe take complaints very seriously and we hope this
response will provide you with additional information. We received your
order on April 1,
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges. On your order
page you were provided with the following information:
By placing your order today you'll be shipped via
USPS a bottle of anti-aging skin serum (just pay $Shipping and Handling)
If you feel Vitier Beauty is not for you, you can cancel within days from
today to avoid the purchase price of up to $and enrollment in the
auto-shipment programdays after you start your trial and every days
after, we will send you a fresh 30-day supply of Vitier Beauty and charge you
$You may cancel at any time by calling Customer Service at 888-364-7963.
These
terms were presented to you in multiple places on our website when you ordered
our productAdditionally, you were sent an order confirmation email after your
order was completed that provided a full written version of the terms you
agreed to
When
you ordered the product you also checked a box indicating that you agreed to
the terms of the offerWhen a customer checks that box we must assume that
they have actually read what they are agreeing toIf there was any confusion
with the terms you could have called our customer service team and they would
have been happy to assist you
Since
we did not hear from you during your trial period, you were charged $on April
15, You were then enrolled into our monthly
shipment program and received one additional package at the cost of $
($+ $S&H)
The
first time we heard from you regarding the cancelation of your account was on
May 29, when you canceled your account with a representativeYour
account
was immediately canceled and you have not received any shipments or charges
since then
We
have provided you with a full, immediate refund of $on the current charge
and request you send the product back
Please
write the RMA number ***
on the outside of the shipping packageYour return must be received by July 02,
You may return your product to:
P.O
Box
Santa
Ana, CA
Your account remains canceled
and you will not receive any further shipments or charges
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In the response from Viter, they agree to refund me the charge of $made to my account on 6/16/There is no mention of a refund of the charge of $made on my account on the same daySince both products carry the Viter product name and are mailed in the same box from the same address, I expect the $to also be refundedI have attached a picture of the two products and the box they arrived in
Regards,
*** ***

From: *** ***"> Date: Tue, Mar 17, at 8:AMSubject: Re: You have a new message from the Revdex.comTo: [email protected]: assigned ID *** the only address I have is *** *** *** *** *** ** *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI checked my bank records and they did give me a 100% refund Thank you for your assistance
Regards,
*** ***

Ms***,
We recently received your
complaint # *** from the RevDex.com regarding your account with Vitier
BeautyWe take complaints very seriously and we hope this response will
provide you with additional information. We received your order on
August
15,
The terms of the offer that
you agreed to at the time of your order clearly state that you were to have a
day trial period starting from the date of your order processing in which
you could cancel your account to avoid further charges. On your order
page you were provided with the following information:
By
placing your order today you'll be shipped via USPS a bottle of anti-aging skin
serum (just pay $Shipping and Handling)If you feel Vitier Beauty is not
for you, you can cancel within days from today to avoid the purchase price
of up to $and enrollment in the auto-shipment programdays after you
start your trial and every days after, we will send you a fresh 30-day
supply of Vitier Beauty and charge you $You may cancel at any time by
calling Customer Service at 888-364-7963 .
These terms were presented to
you in multiple places on our website when you ordered our productIf there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you
Since
we did not hear from you during your trial period, you were charged $on August
29,
The first time we heard from
you regarding the cancelation of your account was on September 1, when you
canceled your account with a representativeYour account was immediately
canceled
As a courtesy, we have
provided you with a full, immediate refund of $and request you send the
product back
Please
write the RMA number *** on the outside of the shipping packageYour return
must be received by October 9, You may return your product to:
P.O
Box
Santa
Ana, CA
Your account remains canceled
and you will not receive any further shipments or charges
Sincerely,
*** ***